ignition MERCEDES-BENZ GLC 2021 Owner's Guide

Making
anemer gency call #
Toopen theco verof SOS button2 ,pr ess it
br ief ly. #
Press and hold SOS button3 forat lea st
one second.
If aMer cedes mecall isactiv e,an emer gency
cal lcan still be trigg ered. This hasprior ity ove r
all other activ ecalls.
Inf ormat ionabout theMer cedes mecall
using theme button
A cal lto theMer cedes- BenzCustomer Cent er
has been initiatedvia theme butt onintheove r‐
head controlpanel orthemultimedia system
(/ page263).
Using thevo ice dialog system youacc ess the
desir edser vice:
R Accid ent and Brea kdo wnManag eme nt
R Mer cede s-Benz Customer Centerforge ner al
inf orma tionab ou tth eve hicle
Yo ucan find informa tionon thefo llo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating theve hicle R
Near estaut hor ized Mercedes-Ben zCent er
R Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er(/ page265).
Call ingtheMer cedes- BenzCustomer Center
usi ng the multi mediasy stem
Re quirement s:
R Access toaGSM networkis available.
R The contract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition mustbe switc hedonsothat
ve hicle datacan betransf erredaut omati‐
cally .
Multimedia system:
4 © 5
Phone 5
g #
Call Mercedes meconnect.
Af terconf irmation, themultimedia system
sends there qu ired vehicle data.The data
tr ansf erissho wninthemedia display. Then,
youcan selectaser viceand beconn ect ed
to aspec ialistat theMer cedes- BenzCustomer
Cent er.
Call ingtheMer cedes- BenzCustomer Center
af te raut omat icac ciden tor break down
de tection
Re quirement s:
R The vehicle hasdetected anacci dent or
br ea kdo wnsitu ation.
R The vehicle isstatio nary.
R The hazar dwa rning light sar eswitc hedon.
% This function isno tav ailable inall coun tries.
The vehicle candetect acci dent orbrea kdo wn
situ ations undercer tain cir cums tances.
In theeve ntan acci dent or brea kdo wnisde tec‐
te d, theemer gency guide sho wssafetyno tesin
th emultimedia system displa y.
Af terqu itting theemer gency guide displ ayon
th emultimedia system, apr om ptappear sask ing
whe ther youwo uld liketo get suppor tfr om the
Mer cedes-Ben zCus tomer Cent er. 26
4
MBUX multime diasystem

#
Select Call.
R The vehicle datais sent automatically
(/ page262).
R The Mercedes-Ben zCus tomer Cent er
ta ke syo ur call and orga nize sth ebr eak‐
do wn and acciden tassis tance.
Yo uma ybe charge dfo rth ese services.
% Depen dingonthese verity of theacciden t,
an aut omatic emergency callcan beiniti‐
at ed .Thi sha spr iority over all other activ e
calls.
% Inaddition, ifth eMer cedes meconnect
ser vice "Telediagnos tics"is activ e,asimilar
pr om ptcan appea raf te ra dela yin theeve nt
of abr ea kdo wn. Ifyo uar ealr eady incontact
wit hth eMer cedes- BenzCustomer Cent eror
ha ve already recei vedsuppor t,th is prom pt
can beigno redor declined.
% Ifyo uans werth epr om ptforsupp ortfr om
th eMer cedes- BenzCustomer Cent erwit h
Later, themessag ewill behidden and
appear again later.
The prom pttrig ge redby theMer cedes me
con nect service "Telediagnos tics",can either be
con firm ed ordeclined. Afterbeing
decli ned, this will notbe sho wnagain.
Ar ranging aser vice appointment viaa
Mer cedes mecall
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred
aut omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. #
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem ent,th eve hicle datais
tr ansf erredand theMer cedes- BenzCus‐
to mer Cent ertake syo ur prefer redappoint‐
ment date.The information isthen sent to
yo ur desir edser viceout let. This
willcontact youto conf irm theappoint‐
ment andifneces sarycon sult about the
de tails.
% Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear sat alat er tim e.
Tr ansf erre ddata during aMer cedes mecall
Whe nyo umak easer vicecall viaMer cedesme,
dat ais transm itted. This enables targeted advice
and asmoo thser vice.
The follo wing requ iremen tsmus tbe fulf illed for
th etransf erofthedat a:
R The ignition isswitc hedon.
R The requ ired dat atransf ertech nol ogy issu p‐
po rted bythemobile phonenetworkpr o‐
vider .
R The qualit yof themobile connect ionissuf fi‐
cie nt.
Mu lti-sta ge trans ferdepe ndsonthefo llo wing
fa ct or s:
R Reason forth einitiat ionofthecall MBUX
multimedia system 265

er
sma yre sult inan emerg encycallnotbeing
tr ansmitt ed.
eCal lis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetransmission ofdat a
de tailed intheTr ans mittedDat asect ionthat fol‐
lo ws (/ pag e27 1).
To disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis mod ulepreve nts the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof
eC all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emergency callcan bemade.
% eCallis acti vatedat thefa ct or y.
% eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s th
ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem. Ov
ervie wof theMer cedes- Benzemergency
call system eCall
canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s
at thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent.
An eme rgency callcan bemade automatical ly
( / pag e269) ormanuall y(/ page27 0) Only
mak eemer gency callsifyo uor other sar ein
need ofrescue.
Onl ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emerg ency
call intheeve ntofabr ea kdo wnorasimil arsit‐
ua tio n. Mes
sageson the displa y
SOS NOT READY :th eignition isno ton oreCall
no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y.
Yo ucan find mor einf orma tionon there gional
av ailabilit yof eCall at:ht tp s:// www .merced es-
ben z-mobi le.com /extra /eca ll/
% Ifth er eis amalfunct ionintheMer cedes-
Benz emergency callsy stem (e.g. afa ult with
th espeak er,micr ophone, airbag,SOSbut‐
to n), acor responding messageappea rsin
th emultifunc tiondispla yof theins trument
clus ter. Tr
igg ering anaut omat icMer cedes‑B enz
emer gency call Re
quirement s:
R The ignit ionisswitc hedon.
R The star terbatt eryis suf ficie ntly charge d. MBUX
multimedia system 269

R
freq uent operation inmount ainouste rrain or
on poor road sur faces
R whe nth eengine isoftenleft idling forlong
per iods
R oper ation inpar ticula rly dus tycond ition s
and /orif air -rec ircula tion mod eis freq uen tly
used
In these orsimilar operating conditions ,ha ve the
int erior airfilt er ,engin eair clean er,engin eoil
and oilfilt er etc. chang edmor efreq uent ly.The
tir es mus tbe checkedmor efreq uentl yif th e
ve hicle isoper ated under increased loads. Fur‐
th er information canbeobt ained ataqu alif ied
spec ialistwo rkshop. Batt
erydisconne ctionperiods The
ASSYSTPL US service interva ldispla ycan
calc ulateth eser vice duedateonl ywhen the
batt eryis con nected. #
Notedown theser vice duedatedispla yedon
th eins trument displaybef orediscon necting
th ebatt ery(/ page280). Engine
compartment Opening
andclosing thehood &
WARNIN GRisk ofacci dent dueto driv‐
ing withth ehood unlocked
The hood mayopen andblockyo ur vie w. #
Neverre lease thehood when driving. #
Beforeev erytrip, ensur eth at thehood
is loc ked. &
WARNIN GRisk ofacci dent andinjury
when openingand closingthehood
The hood maysuddenl ydr op intoth eend
position .
Ther eis arisk ofinjur yfo ran yone inthe
hood's rang eof mo vement. #
Donotopen orclose thehood ifth er e
is aper son inthehood's rang eof mo ve‐
ment. &
WARNIN GRisk ofburnswhen opening
th ehood
If yo uopen thehood when theengine has
ove rheat edorwhen ther eis afire inthe
engine compartmen t,th efo llo wing situat ions
ma yocc ur:
R Youco uld come intoco ntact withho t
ga ses.
R Youco uld come intoco ntact withot her
ho t,escaping operating fluids. #
Beforeopen ingthehood, allowthe
ove rheat edengine tocool down. #
Intheeve ntofafire intheengine com‐
par tmen t,ke ep thehood closed and
call thefire ser vice. &
WARNIN GRisk ofinju rydue tomo ving
par ts
Com ponents intheengine compartmen tma y
con tinue running orstar tup sudden ly,ev en if
th eignition isswitc hedoff. Maint
enanc eand care28
1

Mak
esur eof thefo llo wing beforeper form ing
ta sk sin theengine compartmen t: #
Swi tchth eignition off. #
Neverre ac hint oth edang erzon esur‐
ro und ingmovingco mp onent s,e.g. the
ro tatio nar ea ofthefa n. #
Remo vejewe leryand watche s. #
Keep items ofclo thing and hair away
fr om moving parts. &
WARNIN GRisk ofinju ryfrom touc hin g
co mp onent sunder voltag e
The ignit ionsystem and thefuel injec tion
sy stem workund erhigh voltag e. Youco uld
re cei vean elec tric shoc k. #
Neverto uc hco mp onent sof theignition
sy stem orthefuel injec tionsystem
when theignition isswitc hedon. &
WARNIN GRisk ofburnsfrom hotcom‐
ponent partsintheengine compartmen t
Cer tain com pone ntpar tsintheengine com‐
par tmen tcan bevery hot,e.g. theengine,
th ecooler andpartsof theex haus tsy stem. #
Allo wtheengine tocool down and only
to uc hco mp onent partsdescr ibedin
th efo llo wing. &
WARNIN GRisk ofinju ryfrom using the
winds hieldwiper swhile theengine hood
is open
When theengine hoodisopen andthewind‐
shield wipersar ese tin mo tion ,yo ucan be
tr apped bythewiper linkage. #
Alw aysswitc hof fth ewindshield wipers
and ignition beforeopening theengine
hood. *
NO
TEPlug -in hybrid #
Obser vetheno tesin theSupplement .
Yo uco uld other wise failto recogni ze
da ngers. Ope
ningthe hood #
Torelease thehood, pullonhandle 1. 282
Maintenanc eand care

#
Drain of fan yex cess engineoilthat has been
added. Todo so, con sult aqu alif ied spec ialist
wo rkshop.
R For Engine OilLevel Switch Ignition On #
Switc hon theignition tocheckth eengine oil
le ve l.
R Engine OilLeve lSyst emInoperat ive:The oil
le ve lsen sor ismalfun ctionin gor notcon nec‐
te d. #
Consult aqu alif ied spec ialistwo rkshop.
R Engine OilLevel System Currently Unavail. #
Close thehood.
Re filling engine oil &
WARNIN GRisk ofburnsfrom hotcom‐
ponent partsintheengine compartmen t
Cer tain com pone ntpar tsintheengine com‐
par tmen tcan bevery hot,e.g. theengine,
th ecooler andpartsof theex haus tsy stem. #
Allo wtheengine tocool down and only
to uc hco mp onent partsdescr ibedin
th efo llo wing. &
WARNIN GRisk offire and injuryfrom
eng ineoil
If eng ineoilcom esintocon tact with hot
com ponent partsintheengine compart‐
ment ,it ma yignit e. #
Mak esur eth at no eng ineoilisspille d
ne xt to thefiller open ing. #
Allo wtheengine tocool offand thor‐
oughl yclean theengine oilfrom com po‐
nen tpar tsbef orest ar tin gth eve hicle. *
NO
TEEngi nedama gecau sed byan
inc orrect oil filt er ,inc orrect oil oraddi‐
tiv es #
Donotus eengi neoilsor oil filt er s
whic hdo notcor respond tothespecif i‐
cation sex plicitl ypr escr ibed forth e
ser vice interva ls. #
Followtheins truction son theser vice
int erva ldispla yfo rch ang ingtheengine
oil and obser vethepr escr ibed chang e
int erva ls. #
Donotuse additiv es. *
NO
TEDama gecau sed byrefilling too
muc hengine oil To
omuc hengine oilcan damag eth eengine
or thecat alytic converter . #
Have excess engineoilremo vedat a
qu alif ied spec ialistwo rkshop. %
Depending ondriving style, theve hicle con‐
sumes upto0.9 USqt(0.8 l)of oil per
600 miles(1 000 km).The oilconsum ption
ma ybe higher than this when theve hicle is
ne wor ifyo ufreq uen tly dr ive at high engin e
spee ds. Main
tenance andcare28
5

-
Temp eratur e,e.g. hotair blower
- Weather condition s
- Stone chipping sand dirt
- Chemic alclean ingagent s
- Oilypr oduct s
R Donotuse polish onmatt edecorativ efo il.
Po lishin gwill have theef fect of shi ning the
fo il-wr apped surface.
R Donottr ea tmatt eor stru ctur eddeco rativ e
fo ils wit hwa x.Pe rm anen tst ains mayocc ur.
Sc ratche s,cor rosiv edeposits, areas affect ed by
cor rosion anddamag ecaused byinc orrect car e
canno tal wa ys be com pletely repair ed.Insuc h
cases, visitaqu alif ied spec ialistwo rkshop.
Yo ucan obtain mor einf ormat iononcar eand
cle anin gpr oduc tsfrom themanuf acturer.
In thecase offoil-wrapped surfaces, optica ldi f‐
fe re nces mayoccu rbe twee nth esur faces that
we renotpr otect edbyadec orativ efo ilaf te r
re mo ving adecor ativefo il. %
Have wo rkor repair sto decor ativefo ils car‐
ri ed out ataqu alif ied spec ialistwo rkshop,
e.g. atan aut hor ized Mercedes-Benz Center. No
teson car eof vehicl epar ts &
WARNIN GRisk ofentr apment ifth e
winds hieldwiper sar eswit ched on while
th ewindshield isbeing cleaned
If th ewindshield wipersar ese tin mo tion
while youar ecle anin gth ewindshield or
wiper blades, youcan betrapped bythe
wiper arm. #
Alw aysswitc hof fth ewindshield wipers
and theignition beforecleanin gth e
winds hieldorwiper blades. &
WARNIN GRisk ofburnsfrom theta il‐
pipe andtailpipe trims
The exhaus tta ilpipe andtailpipe trims can
becom eve ry hot.Ifyo uco me intoco ntact
wit hth ese partsof theve hicle, youco uld
bur nyo urself . #
Alw aysbe par ticular lycareful arou nd
th eta ilpipe andtheta ilpipe trims and
super visechildr enespec iallycloselyin
th is area. #
Allo wvehicle partsto cool down before
to uc hin gth em. To
avo iddamag eto theve hicle, observethe
no teson cleaning andcareof thefo llo wing vehi‐
cle parts:
Wheels andrims
R Use waterand acid-free alloy wheel cleaners.
R Donotuse acidic alloywheel cleanersto
re mo vebrak edus t.This could damag ewheel
bolts andbrak ecom ponen ts.
R Toavo idcor rosion ofthebr ak ediscs and
br ak epads, drive th eve hicle fora fe w
minut esafte rclea ning beforepar king it.The
br ak ediscs andbrak epa dswarm upand dry
out . Main
tenance andcare29
1

#
Remo vetheva lve cap from valve 7 onthe
fa ulty tire. #
Screw filling hose 8ontova lve 7. #
Insertplug 4intoa12 Vsoc ketin your
ve hicle. #
Switc hon theignition . #
Switc hon thetir einf lation compressor using
On/ Offswitc h3.
The tireis inf lated. First,tir esealant ispum‐
ped intoth etir e. The pressur ema ybr ief ly
ri se toappr oximat ely500 kPa(5 bar/7 3psi).
Do notswitc hof fth etir einflat ioncom pres‐
sor during this pha se! #
Letth etir einf lation compressor runfo ra
maximu mof tenminu tes.
The tireshould then have attaine datir e
pr essur eof at leas t20 0kP a(2. 0bar/
29 psi).
If tir esealan tleak sout ,mak esur eyo ucle an the
af fect ed area asquickl yas possible .It is prefer a‐
ble touse clean water.
If yo uge ttir ese alant onyour clo thing, have it
clean edassoon aspossible withper chlor oethy‐
len e.
If, afte rte nminut es,atir epr essur eof
200 kPa(2.0 bar/29 psi)hasnotbeen
attained: #
Switc hof fth etir einf lation compressor . #
Unscr ew thefilling hose from theva lve of the
fa ulty tire.
Pleas eno te that tiresealan tma yleak outwhen
uns crew ing thefilling hose. #
Drive fo rw ards orinreve rseve ry slo wlyfo r
appr oximat ely33 ft(10 m). #
Pum pup thetir eag ain.
Af tera maximu mof tenminu testh etir e
pr essur emus tbe atleas t200 kPa(2.0 bar/
29 psi). &
WARNIN GRisk ofacci dent dueto the
specif iedtirepr essur eno tbeing attained
If th eminimum tirepr essur eis no tre ac hed
af te rth especif iedtime, thetir eis toobadl y
damag ed.The tiresealant cannotrepair the
tir ein this ins tance.
The braki ng and drivi ng charact eristic sma y
be great lyim pair ed. #
Donotcon tinue drivin g. #
Consult aqu alif ied spec ialistwo rkshop. If,
afte rte nminut es,atir epr essur eof
200 kPa(2.0 bar/29 psi)hasbeen attained: #
Switc hof fth etir einf lation compressor . #
Unscr ew thefilling hose from theva lve of the
fa ulty tire. 300
Break down assis tance

#
When thefuse boxis open, makesur e
th at no mois turecan enterthefuse
bo x. #
When closing thefuse box,mak esur e
th at theseal ofthelid isposition edcor‐
re ctly onthefuse box. If
th ene wlyinser tedfuse alsoblows,ha ve the
cau setrace dand rectif ied at aqu alif ied spec ial‐
is two rkshop.
Ensur eth efo llo wing beforere placing afuse:
R The vehicle issecur edagains tro lling away.
R Allelectr icalconsu mersar esw itched off.
R The igniti onissw itched off.
The electr icalfu ses arelocat ed invarious fuse
bo xes:
R Fuse boxin theengine compartmen ton the
dr iver's side (/page31 3)
R Fuse boxon thedr iver's side ofthecoc kpit
(/ page31 4)
R Fuse boxin thefront passeng erfoot we ll
(/ page31 4) R
Fuse boxin thecar gocom partmen ton the
ri ght- hand sideoftheve hicle, when viewe d
in thedir ect ion oftra vel(/ page31 5) Open
ingand closingth efus ebo xin the
engine compartmen t Re
quirement s:
R Adr yclo thand asc rewdr iver areav ailable.
Obse rveth eno teson electr icalfuses
(/ page31 2).
Open ing &
WARNIN GRisk ofinju ryfrom using the
winds hieldwiper swhile theengine hood
is open
When theengine hoodisopen andthewind‐
shield wipersar ese tin mo tion ,yo ucan be
tr apped bythewiper linkage. #
Alw aysswitc hof fth ewindshield wipers
and ignition beforeopening theengine
hood. #
Turn retai ning clip2 oncover1 aqu arter-
tur ncou nter-clo ckwise. #
Foldcover1 upinthedir ect ion ofthe
ar row . Br
ea kdo wnassista nce 31
3

#
Fire,ope nflames ,smo kingand creat ion
of spar ksmus tbe avo ided. #
Swit choffth eignition and,ifav ailable,
th est atio naryheat er,bef oreand while
re fuel ingtheve hicle. &
WARNIN GRisk ofinju ryfrom fuels
Fu els arepoisonous andhazar dous toyour
healt h. #
Donotsw allo wfuel orletit co me into
co ntact withsk in, eyes orclo thing. #
Donotinhale fuelvapor . #
Keep childr enaway from fuel. #
Keep door sand windo wsclos edduring
th ere fuel ingprocess.
If yo uor other people comeintocont actwith
fuel, obser vethefo llo wing: #
Imm ediat elyrinse fuelof fyo ur skin wit h
soap andwater. #
Iffuel comes intocont actwithyo ur
ey es, immediat elyrinse them thor‐ oughl
ywit hclean water.Seek medical
att entio nimm ediately . #
Ifyo usw allo wfuel, seek medicalatten‐
tio nimm ediat ely. Do notind uce vomit‐
ing. #
Cha ngeimmedi ately out ofclo thing that
has com eint ocon tact with fuel . Fle
xible -fuel vehicles canberefuel edwithth e
fo llo wing fueltypes:
R Unleaded premium grade gasoline
R E85 fuel
R Amixtur eof E85 fuelandunleade dpr emium
gr ade gasoline
Fle xible-fuel vehicles canbeidentif iedbythe
Et ha nol uptoE85 sticke ron theinside ofthe
fuel filler flap.
De pen dingon thecount ry,th efuels youcan use
in your vehicle maydif ferfr om theinf ormation in
th eOper ator's Manual. Thefuels that have been
appr oved foryo ur vehicle canbefound onthe
ins truct ion label ontheinside ofthefuel filler
fl ap. Fu
el No
teson fuel grades forve hicl eswith gaso‐
line engines
Obser vetheno teson oper ating fluids
(/ page35 2).
* NO
TEDama gecau sed bythewr ong fuel Ev
en small amounts ofthewr ong fuelcould
re sult indamag eto thefuel system, the
engine andtheemission control system. #
Onlyre fuel withlow- sulfur gasoline.
This fuelmaycont ainupto10%ethanol by
vo lume. Your vehicle issuit able foruse with
E1 0fuel .
Ne verre fuel withone ofthefo llo wing fuels:
R Dies el
R Gasoline withmor eth an 10%ethanol by
vo lume, e.g.E15, E8 5,E100
R Gasoline withmor eth an 3% methano lby
vo lume, e.g.M15,M30 ,M85 ,M1 00
R Gasoline withadditiv escon tainin gme tal Te
ch nica lda ta 353