oil change MERCEDES-BENZ GLC COUPE 2016 Owners Manual

Problems with the transmission
Problem
Possible causes/consequences and
M
MSolutions The transmission has
problems shifting gear. The transmission is losing oil.
X Have the transmission checked at a qualified specialist workshop
immediately. The acceleration charac-
teristics are deteriorat-
ing.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is possible to shift only into
secondgear and reverse gear.
X Stop.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position Dor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist workshop
immediately. Transfer case
This section only applies to vehicles with all-
wheel drive (4MATIC). The front and rear axles
are constantly driven.
! Performance tests may only be carried out
on a two-axle roller dynamometer. Otherwise,
the braking system or the transfer case could be damaged. Contact a qualified specialist
workshop for more information on perform-
ance tests.
! Since ESP ®
engages automatically, the igni-
tion must be switched off (the key or Start/
Stop button must be in position 0or 1) if:
R the electric parking brake is being tested
using a brake dynamometer.
R the vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC).
The brake system could otherwise be dam-
aged.
! Vehicles with 4MATIC must not be towed
with the front or rear axle raised; otherwise,
the transmission may be damaged. Refuelling
Important safety notes
G
WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, naked flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refuelling. G
WARNING
Fuels are poisonous and hazardous to health. There is a danger of injury.
Do not swallow fuel or let it come into contact
with skin, eyes or clothing. Do not inhale fuel
vapours. Keep fuels out of the reach of chil-
dren. Refuelling
161Driving and parking
Z

When the AdBlue
®
supply drops to a minimum,
the Refill AdBlue No start in ... mi
Refill AdBlue No start in ... mi
message is shown on the multifunction display.
When the Refill
Refill AdBlue
AdBlueNo
Nostart
start in
in...
...
mi
mi message is shown on the multifunction dis-
play, you can still drive the vehicle over the dis-
tance shown. If AdBlue ®
is not topped up, you
will subsequently be unable to start the
engine. If the Refill AdBlue Start not
Refill AdBlue Start not
possible
possible message appears on the multifunc-
tion display and the engine does not start, you
must top up AdBlue ®
.
X Add at least 3.5 l of AdBlue ®
.
X Switch on the ignition for at least 60 seconds.
X Start the engine.
i You can also have the AdBlue ®
tank refilled
at a qualified specialist workshop.
Before driving your vehicle outside Europe, have
the AdBlue ®
supply checked at a qualified spe-
cialist workshop.
Further information about BlueTEC exhaust gas
aftertreatment and about AdBlue ®
can
be obtained from any Mercedes-Benz Service
Centre.
Important safety notes AdBlue
®
is a water-soluble fluid for the exhaust
gas aftertreatment of diesel engines. It is:
R non-toxic
R colourless and odourless
R non-flammable
If you open the AdBlue ®
tank, small amounts of
ammonia vapour may be released.
Ammonia vapours have a pungent odour and are
particularly irritating to the skin, mucous mem-
branes and eyes. You may experience a burning sensation in your eyes, nose and throat. You
may also experience coughing and watery eyes.
Do not inhale any ammonia vapours that may be
released. Fill the AdBlue ®
tank only in well-ven-
tilated areas.
Do not swallow AdBlue ®
or let it come into con-
tact with your skin, eyes or clothing. Keep
AdBlue ®
away from children. If you or others come into contact with AdBlue
®
,
observe the following:
R immediately rinse AdBlue ®
off your skin with
soap and water.
R if AdBlue ®
comes into contact with your eyes,
immediately rinse them thoroughly with clean water. Seek medical attention immediately.
R if AdBlue ®
is swallowed, immediately rinse
your mouth out thoroughly. Drink plenty of
water. Seek medical attention immediately.
R change immediately out of clothing that has
come into contact with AdBlue ®
.
! Only use AdBlue ®
in accordance with
ISO 22241. Do not mix any additives with
AdBlue ®
, and do not dilute AdBlue ®
with
water. This may destroy the BlueTEC exhaust
gas aftertreatment system.
! In order to fill the AdBlue ®
tank, the vehicle
must be parked on a level surface. The
AdBlue ®
tank can only be filled as intended
with the vehicle parked on a level surface.
Fluctuations in capacity will thus be avoided.
Filling a vehicle standing on an uneven sur-
face is not permitted. There is a danger of
overfilling, which can cause damage to Blue-
TEC exhaust gas aftertreatment components.
! Surfaces which have come into contact with
AdBlue ®
while refilling should be rinsed
immediately with water, or remove AdBlue ®
with a moist cloth and cold water. If AdBlue ®
has already crystallised, use a sponge and
cold water to clean the area. AdBlue ®
residue
crystallises after a certain amount of time and
soils the affected surfaces.
! AdBlue ®
is not a fuel additive and must not
be added to the fuel tank. If AdBlue ®
is added
to the fuel tank, this can lead to engine dam- age.
Have the AdBlue ®
tank refilled at a qualified
specialist workshop. However, you can also top
up the AdBlue ®
tank:
R at a filling station with an AdBlue ®
filling pump
R with AdBlue ®
refill bottles
R with an AdBlue ®
refill canister
When the pump nozzle switches off automati-
cally during filling at a filling pump, the AdBlue ®
tank has been completely filled. Do not fill the Refuelling
165Driving and parking Z

Special service requirements
The prescribed service interval is based on nor-
mal operation of the vehicle. Service work will
need to be performed more often if the vehicle is
operated under arduous conditions or increased loads, for example:
R Regular city driving with frequent intermedi-
ate stops
R If the vehicle is primarily used to travel short
distances
R For frequent use in mountainous terrain or on
poor road surfaces
R If the engine is often left idling for long periods
In these or similar operating conditions, have
the air filter, engine oil and oil filter, for example, changed more frequently. The tyres must be
checked more frequently if the vehicle is oper-
ated under increased loads. Further informationcan be obtained at a qualified specialist work-
shop, e.g. a Mercedes-Benz Service Centre.
Driving abroad An extensive Mercedes-Benz Service network is
also available in other countries. You can obtain further information from any Mercedes-Benz
Service Centre. Care
General notes
! For cleaning your vehicle, do not use any of
the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective films
with hard objects, e.g. a ring or ice scraper.
You could otherwise scratch or damage the
surfaces and protective film.
! Do not park up your vehicle for a long period
of time immediately after cleaning, particu-
larly after cleaning the wheel rim with wheel
cleaner. Wheel cleaner may lead to increased corrosion of the brake discs and pads. You
should therefore drive for a few minutes after
cleaning. By heating up the brakes, the brake discs and pads dry. The vehicle can then be
parked up for a long period of time. H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
Regular care of your vehicle is a condition for
retaining quality in the long term.
Use care products and cleaning agents recom-
mended and approved by Mercedes-Benz. Washing the vehicle and cleaning the
paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after the vehicle has been washed. There is a risk of an acci-
dent.
After washing the vehicle, brake carefully
while paying attention to the traffic conditions in order to restore full braking efficiency.
! When DISTRONIC PLUS or the HOLD func-
tion is activated, the vehicle brakes automat- ically in certain situations.
To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations:
R when towing away
R in a car wash
! Make sure:
R the side windows and sliding sunroof are
closed completely.
R the blower is switched off
R the windscreen wiper switch is at position
0
R the 360° camera or the reversing camera is
switched off.
The vehicle could otherwise be damaged. Care
331Maintenance and care Z

flash rust to form on the surface. You can
restore the original shine of the exhaust pipe by cleaning it regularly, especially in winter and
after washing the vehicle.
X Clean the exhaust pipe with a care product
tested and approved by Mercedes-Benz.
Cleaning the trailer tow hitch H
Environmental note
Dispose of oily and greasy cloths in an envi-
ronmentally-responsible manner.
! Do not clean the ball coupling with a high-
pressure cleaner. Do not use solvents.
The ball coupling must be cleaned if it becomes
dirty or corroded.
X Remove rust on the ball, e.g. with a wire
brush.
X Remove dirt with a clean, lint-free cloth or a
brush.
X After cleaning, lightly oil or grease the ball
coupling.
X Check that the vehicle's trailer tow hitch is
working properly.
You can also have the maintenance work on the
ball coupling and the trailer tow hitch carried out
by a qualified specialist workshop. Interior care
Cleaning the display !
For cleaning, do not use any of the following:
R alcohol-based thinner or petrol
R abrasive cleaning agents
R commercially-available household cleaning
agents
These may damage the display surface. Do
not put pressure on the display surface when cleaning. This could lead to irreparable dam-
age to the display.
X Before cleaning the display, make sure that it
is switched off and has cooled down.
X Clean the display surface using a commer-
cially available microfibre cloth and TFT/LCD
display cleaner.
X Dry the display surface using a dry microfibre
cloth. Cleaning the plastic trim G
WARNING
Care products and cleaning agents containing solvents can cause surfaces in the cockpit to
become porous. This could result in plastic
parts breaking away when the airbags are
deployed. There is a danger of injury.
Do not use care products and cleaning agents containing solvents to clean the cockpit.
! Never attach the following to plastic surfa-
ces:
R stickers
R films
R perfume oil container or similar
You could otherwise damage the plastic.
! Do not allow cosmetics, insect repellent or
sunscreen to come in contact with the plastic trim. This maintains the high-quality look of
the surfaces.
X Wipe the plastic trim with a damp, lint-free
cloth, e.g. a microfibre cloth.
X Heavy soiling: use care and cleaning prod-
ucts recommended and approved by
Mercedes-Benz.
The surface may change colour temporarily.
Wait until the surface is dry again.
Cleaning the steering wheel and selec-
tor lever X
Thoroughly wipe with a damp cloth or use
leather care agents that have been recom-
mended and approved by Mercedes-Benz.
Cleaning wood trim and trim elements !
Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners, polishes
or waxes. There is otherwise a risk of damag- ing the surface. 336
CareMaintenance and care

The wear patterns on the front and rear tyres
differ depending on the operating conditions.
Interchange the wheels before a clear wear pat-
tern has formed on the tyres. Front tyres typi-
cally wear more on the shoulders, while rear
tyres wear more in the centre.
On vehicles that have front and rear wheels of
the same size, you can interchange the wheels
every 5,000 to 10,000 km depending on the
degree of tyre wear. Ensure the direction of
rotation is maintained.
Clean the contact surfaces of the wheel and the
brake disc thoroughly every time a wheel is
interchanged. Check the tyre pressure and, if
necessary, restart the tyre pressure loss warn-
ing system (Y page 361) or the tyre pressure
monitor (Y page 363). Direction of rotation
Tyres with a specified direction of rotation have additional benefits, e.g. if there is a risk of aqua- planing. These advantages can only be gained if
the tyres are fitted corresponding to the direc-
tion of rotation.
An arrow on the sidewall of the tyre indicates its correct direction of rotation. Storing wheels
Store wheels in a cool, dry and preferably dark
place if they are not being used. Protect the
tyres against oil, grease, petrol and diesel. Fitting a wheel
Preparing the vehicle X
Stop the vehicle on solid, non-slippery and
level ground.
X Apply the electric parking brake manually.
X Move the front wheels to the straight-ahead
position.
X Shift the transmission to position P.
X Make sure that the vehicle level is set to "Nor-
mal" on vehicles with AIR BODY CONTROL
(Y page 188).
X Switch off the engine.
X Vehicles without KEYLESS-GO: remove the
key from the ignition lock. X
Vehicles with KEYLESS-GO start-function
or KEYLESS-GO: open the driver's door.
The vehicle electronics now have status 0.
This is the same as the key having been
removed.
X Vehicles with KEYLESS-GO start function
or KEYLESS-GO: remove the Start/Stop but-
ton from the ignition lock (Y page 144).
X If included in the vehicle equipment, remove
the tyre-change tool kit from the vehicle.
X Safeguard the vehicle against rolling away.
i Apart from some country-specific variants,
vehicles are not equipped with tyre-changing
tools. Some tools for changing a tyre are spe- cific to the vehicle. For more information on
which tools are required to perform a wheel
change on your vehicle, consult a qualified
specialist workshop.
Necessary tyre-changing tools may include,
for example:
R Jack
R wheel chock
R Wheel wrench
R Centring pin
Securing the vehicle against rolling
away If your vehicle is equipped with a wheel chock, it
can be found in the tyre-change tool kit
(Y page 340).
The folding wheel chock is an additional secur-
ing measure to safeguard the vehicle from roll-
ing away, e.g. during a wheel change.
X Fold both plates upwards :.
X Fold out lower plate ;.
X Insert the lugs on the lower plate fully into the
openings in base plate =. Changing a wheel
365Wheels and tyres Z

Engine oil
General notes When handling engine oil, observe the important
safety notes on service products (Y page 373).
The quality of the engine oil is decisive for the
function and service life of an engine. After
extensive tests, Mercedes-Benz approves
engine oils that correspond to the current tech-
nical standard.
Therefore, only Mercedes-Benz-approved
engine oils may be used in Mercedes-Benz
engines.
Further information on tested and approved
engine oils can be obtained from any Mercedes-
Benz Service Centre. Mercedes-Benz recom-
mends that you have the oil change carried out
at a qualified specialist workshop. Mercedes-
Benz approval is indicated on the oil container
by the inscription "MB-Freigabe" or "MB-
Approval" and the corresponding designation,
e.g. MB-Freigabe or MB-Approval 229.51.
You can call up an overview of approved engine oils on the internet at
http://bevo.mercedes-benz.com by entering
the designation, e.g. 229.5.
The table shows which engine oils have been
approved for your vehicle.
Petrol engines: for certain countries, different
engine oils can be used, provided that the main-
tenance intervals are reduced. For more infor-
mation, please contact a qualified specialist
workshop. Petrol engines MB-Freigabe or
MB-Approval All models
229.5 Diesel engines MB-Freigabe or
MB-Approval All models
228.51, 229.31,
229.51, 229.52 i
If the engine oils listed on the table are not
available, you may top up with the following
engine oils until the next oil change:
R Petrol engines: MB-Freigabe or MB-
Approval 229.3 or ACEA A3/B3
R Diesel engines: MB-Freigabe or MB-
Approval 229.3, 229.5 or ACEA C3
It may be used only once and the topping-up
quantity must not exceed 1.0 l.
Filling capacities The following values refer to an oil change,
including the oil filter.
Missing values were not available at the time of
going to press. Model Replacement
amount GLC 300 4MATIC
Coupé
GLC 250 4MATIC
Coupé
Mercedes-AMG
GLC 43 4MATIC
Coupé
6.5 l
GLC 350 d 4MATIC
Coupé
8.0 l
All other models
6.0 l
Additives
!
Do not use any additives with the engine oil.
This could damage the engine. Brake fluid
G
WARNING
The brake fluid continuously absorbs mois-
ture from the air. This results in the boiling
point of the brake fluid lowering. If the boiling
point of the brake fluid is too low, vapour Service products and capacities
377Technical data
Z

pockets may form when the brakes are sub-
jected to a heavy load. This would impair brak-
ing efficiency. There is a risk of an accident.
Have the brake fluid renewed at the prescri-
bed intervals.
When handling brake fluid, observe the impor-
tant safety notes on service products
(Y page 373).
The brake fluid change intervals can be found in the Service Booklet.
Only use brake fluid approved by Mercedes-
Benz in accordance with MB-Freigabe or MB-
Approval 331.0.
Information about approved brake fluid can be
obtained at any qualified specialist workshop or on the Internet at
http://bevo.mercedes-benz.com.
i Have the brake fluid regularly replaced at a
qualified specialist workshop in accordance
with the replacement intervals and the
replacement confirmed in the Service Book-
let. Coolant
Important safety notes G
WARNING
If antifreeze comes into contact with hot com- ponents in the engine compartment, it may
ignite. There is a risk of fire and injury.
Let the engine cool down before you top up
the antifreeze. Make sure that antifreeze is
not spilled next to the filler neck. Thoroughly
clean the antifreeze from components before
starting the engine.
! Only add coolant that has been premixed
with the desired antifreeze protection. You
could otherwise damage the engine.
Further information on coolants can be found in the Mercedes-Benz Specifications for Ser-
vice Products, MB Specifications for Service
Products 310.1, e.g. on the Internet at
http://bevo.mercedes-benz.com. Or contact
a qualified specialist workshop.
! Always use a suitable coolant mixture, even
in countries where high temperatures prevail. Otherwise, the engine cooling system is not
sufficiently protected from corrosion and
overheating.
i Have the coolant regularly replaced at a
qualified specialist workshop and the replace-
ment confirmed in the Service Booklet.
Comply with the important safety notes for ser- vice products when handling coolant
(Y page 373).
The coolant is a mixture of water and anti-
freeze/anti-corrosion additive. It is responsible
for the following:
R anti-corrosion protection
R antifreeze protection
R raising the boiling point
If antifreeze/anti-corrosion additive is present
at the correct concentration, the boiling point of
the coolant during operation will be approx-
imately 130 †.
The antifreeze concentrate/anti-corrosion addi-
tive concentration in the engine cooling system should:
R be at least 50%. This will protect the engine
cooling system against freezing down to
approximately -37 †.
R not exceed 55% (antifreeze protection down
to -45 †). Heat will otherwise not be dissipa-
ted as effectively.
Mercedes-Benz recommends an antifreeze/
anti-corrosion additive concentration in accord-
ance with MB Specifications for Service Prod-
ucts 310.1.
i When the vehicle is first delivered, it is filled
with a coolant mixture that ensures adequate
antifreeze and corrosion protection.
i The coolant is checked at every mainte-
nance interval at a qualified specialist work-
shop. Windscreen washer system
Important safety notes G
WARNING
If windscreen washer concentrate comes into contact with hot components of the engine or
the exhaust system, it can ignite. There is a
risk of fire and injury. 378
Service products and capacitiesTechnical data