MERCEDES-BENZ GLC COUPE 2018 Owner's Guide

Adjusting the 4-way lumbar sup-
port ................................................ 100
Adjusting the head restraint ............ 98
Calling up a stored setting (mem-
ory function) .................................. 107
Cleaning the cover ......................... 314
Folding the backrest (rear com-
partment) forwards/back .............. 279
Important safety notes .................... 96
Seat heating .................................. 100
Seat heating problem .................... 101
Seat ventilation .............................. 101
Seat ventilation problem ................ 101
Storing settings (memory func-
tion) ............................................... 107
Securing a load
see Securing cargo
Securing cargo .................................. 281
Selecting a gear
see Automatic transmission
Selector lever
Cleaning ......................................... 314
see Automatic transmission
Sensors (cleaning instructions) ....... 312
Service menu (on-board com-
puter) .................................................. 217
Service message
see ASSYST PLUS
Service products
Brake fluid ..................................... 364
Coolant (engine) ............................ 364
Engine oil ....................................... 363
Fuel ................................................ 361
Important safety notes .................. 361
Refrigerant (air-conditioning sys-
tem) ............................................... 365
Washer fluid ................................... 365
Setting the date/time format
see also Digital Operator's Man-
ual .................................................. 266
Setting the language
see also Digital Operator's Man-
ual .................................................. 266
Setting the time
see also Digital Operator's Man-
ual .................................................. 266
Settings
Factory (on-board computer) ......... 221 On-board computer ....................... 217
SETUP (on-board computer,
Mercedes-AMG vehicles) .................. 222
Side impact air bag ............................. 50
Side marker lamp (display mes-
sage) ................................................... 237
Side running board
Cleaning ......................................... 312
Side w
indows
Cleaning ......................................... 311
Convenience closing feature ............ 91
Convenience opening feature .......... 91
Important safety information ........... 89
Opening/closing .............................. 90
Problem (malfunction) ..................... 92
Resetting ......................................... 92
Reversing feature ............................. 90
SIRIUS services
see also Digital Operator's Man-
ual .................................................. 266
Ski and snowboard bag .................... 278
Sliding sunroof
Important safety notes .................... 93
Opening/closing .............................. 93
Problem (malfunction) ..................... 94
Resetting ......................................... 94
SmartKey
Changing the battery ....................... 80
Changing the programming ............. 79
Checking the battery ....................... 80
Convenience closing feature ............ 91
Convenience opening feature .......... 91
Display message ............................ 253
Door central locking/unlocking ....... 77
Important safety notes .................... 77
KEYLESS-GO start function .............. 79
Loss ................................................. 81
Mechanical key ................................ 79
Overview .......................................... 77
Positions (ignition lock) ................. 130
Problem (malfunction) ..................... 81
Starting the engine ........................ 132
Smartphone
Starting the engine ........................ 133
SMS
see also Digital Operator's Man-
ual .................................................. 266
Index19

Snow chains...................................... 335
Socket (12 V)
Cargo compartment ....................... 291
Center console .............................. 290
General notes ................................ 290
Rear compartment .........................2 91
Sound
Switching on/off ........................... 267
Special seat belt retractor .................. 59
Specialist workshop ............................ 31
Speed, controlling
see Cruise control
Speedometer
Activating/deactivating the addi-
tional speedometer ........................ 221
Digital ............................................ 211
In the Instrument cluster ................. 36
Segments ...................................... 206
Selecting the display unit ...............2 20
SPORT handling mode
Deactivating/activating
(Mercedes-AMG vehicles) ................ 70
Warning lamp ................................. 259
Sports exhaust system
AMG ............................................... 136
Standing lamps
Display message ............................ 237
Switching on/off ........................... 109
Start button
Display message ............................ 254
Start/Stop button
Key positions ................................. 131
Starting the engine ........................ 132
Start/stop function
see ECO start/stop function
Starting (engine) ................................ 132
Starting the engine
see Starting (engine)
STEER CONTROL .................................. 75
Steering
Display message ............................ 253
Warning lamps ............................... 265
Steering assistant STEER CON-
TROL
see STEER CONTROL
Steering Pilot
Display message ............................ 247 with Distance Pilot DISTRONIC ...... 167
Steering wheel
Adjusting (electrically) ................... 102
Adjusting (manually) ...................... 102
Button overview ............................... 37
Buttons (on-board computer) ......... 207
Cleaning ......................................... 314
EASY ENTRY/EXIT feature ............. 103
Important safety notes .................. 101
Sto

ring settings (memory func-
tion) ............................................... 107
Steering wheel heating
Problem (malfunction) ................... 103
Switching on/off ........................... 102
Steering wheel paddle shifters ........ 146
Stopwatch (RACETIMER) ................... 223
Stowage areas ................................... 276
Stowage compartments
Armrest (under) ............................. 277
Center console .............................. 277
Cup holders ................................... 287
Door ............................................... 278
Eyeglasses compartment ............... 277
Glove box ....................................... 277
Important safety information ......... 276
Map pockets .................................. 278
Rear ............................................... 278
Stowage net ................................... 278
see Stowage areas
Stowage net ....................................... 278
Summer tires
In winter ........................................ 335
Sun visor ............................................ 288
Suspension settings
AIR BODY CONTROL ...................... 170
Suspension tuning
AMG sports suspension based on
AIR BODY CONTROL ...................... 172
SETUP (on-board computer,
Mercedes-AMG vehicles) ............... 222
Switching air-recirculation mode
on/off ................................................. 125
Switching on media mode
Via the device list .......................... 274
T
Tachometer ........................................ 207
20Index

Tail lampsDisplay message ............................ 237
Tailgate
Display message ............................ 252
Emergency unlocking ....................... 89
HANDS-FREE ACCESS ..................... 87
Important safety notes .................... 84
Limiting the opening angle ............... 89
object detection ............................... 85
Opening dimensions ...................... 366
Opening/closing (automatically
from inside) ...................................... 88
Opening/closing (automatically
from outside) ................................... 85
Reversing feature ............................. 85
Tank content
Fuel gauge ....................................... 36
Technical data
Capacities ...................................... 361
Drawbar load (maximum) ............... 367
Information .................................... 359
Trailer loads ................................... 367
Vehicle data ................................... 366
Telephone
Accepting a call (multifunction
steering wheel) .............................. 216
Authorizing a mobile phone (con-
necting) ......................................... 273
Connecting a mobile phone
(device manager) ........................... 273
Display message ............................ 253
Introduction ................................... 216
Menu (on-board computer) ............ 216
Number from the phone book ........ 216
Redialing ........................................ 217
Rejecting/ending a call ................. 216
see also Digital Operator's Man-
ual .................................................. 266
see Mobile phone
Temperature
Coolant (display in the instrument
cluster) .......................................... 207
Engine oil (on-board computer,
Mercedes-AMG vehicles) ............... 221
Outside temperature ...................... 207
Setting (climate control) ................ 122
Transmission oil (on-board com-
puter, Mercedes-AMG vehicles) ..... 221 Timing (RACETIMER)
......................... 223
Tire pressure
Calling up (on-board computer) ..... 340
Checking manually ........................ 339
Display message ............................ 248
Maximum ....................................... 339
No

t reached (TIREFIT) .................... 321
Notes ............................................. 337
Reached (TIREFIT) .......................... 321
Recommended ............................... 336
Using the TIREFIT kit ...................... 320
Tire pressure loss warning system
General notes ................................ 339
Important safety notes .................. 339
Restarting ...................................... 340
Tire pressure monitor
Checking the tire pressure elec-
tronically ........................................ 342
Function/notes ............................. 340
General notes ................................ 340
Important safety notes .................. 341
Radio type approval for the tire
pressure monitor ........................... 343
Restarting ...................................... 342
Warning lamp ................................. 264
Warning message .......................... 342
Tire pressure sensors
Display message ............................ 249
Tire-change tool kit ........................... 317
TIREFIT kit
Important safety notes .................. 319
Storage location ............................ 317
Tire pressure not reached .............. 321
Tire pressure reached .................... 321
Using ............................................. 320
Tires
Aspect ratio (definition) ................. 352
Average weight of the vehicle
occupants (definition) .................... 351
Bar (definition) ............................... 351
Changing a wheel .......................... 353
Characteristics .............................. 351
Checking ........................................ 333
Curb weight (definition) ................. 352
Definition of terms ......................... 351
Direction of rotation ...................... 353
Display message ............................ 248
Index21

Distribution of the vehicle occu-
pants (definition) ............................ 353
DOT (Department of Transporta-
tion) (definition) ............................. 351
DOT, Tire Identification Number
(TIN) ............................................... 350
GAWR (Gross Axle Weight Rating)
(definition) .....................................351
GVW (Gross Vehicle Weight) (def-
inition) ...........................................3 52
GVWR (Gross Vehicle Weight Rat-
ing) (definition) .............................. 352
Important safety notes .................. 333
Increased vehicle weight due to
optional equipment (definition) ...... 351
Information on driving .................... 333
Kilopascal (kPa) (definition) ........... 352
Labeling (overview) ........................ 348
Load bearing index (definition) ...... 353
Load index ..................................... 350
Load index (definition) ................... 352
Maximum load on a tire (defini-
tion) ............................................... 352
Maximum loaded vehicle weight
(definition) ..................................... 352
Maximum permissible tire pres-
sure (definition) ............................. 352
Maximum tire load ......................... 350
Maximum tire load (definition) ....... 352
MOExtended tires .......................... 335
Optional equipment weight (defi-
nition) ............................................ 353
PSI (pounds per square inch) (def-
inition) ........................................... 352
Replacing ....................................... 353
Service life ..................................... 334
Sidewall (definition) ....................... 352
Snow chains .................................. 335
Speed rating (definition) ................ 352
Storing ........................................... 354
Structure and characteristics
(definition) ..................................... 351
Summer tires in winter .................. 335
Temperature .................................. 347
TIN (Tire Identification Number)
(definition) ..................................... 353
Ti re b
ead (definition) ...................... 352
Tire pressure (definition) ................ 352 Tire pressures (recommended) ...... 351
Tire size (data) ............................... 357
Tire size designation, load-bearing
capacity, speed rating .................... 348
Tire tread ....................................... 334
Tire tread (definition) ..................... 352
Total load limit (definition) ............. 353
Traction ......................................... 347
Traction (definition) ....................... 353
Tread wear ..................................... 347
Uniform Tire Quality Grading
Standards ...................................... 346
Uniform Tire Quality Grading
Standards (definition) .................... 351
Wear indicator (definition) ............. 353
Wheel and tire combination ........... 357
Wheel rim (definition) .................... 351
see Flat tire
Top Tether ............................................ 61
Touchpad
Changing the station/music
track .............................................. 269
Character suggestions ................... 268
Deleting characters ....................... 268
Entering a space ............................ 268
Entering characters ....................... 268
Gesture control .............................. 268
Handwriting recognition ................ 268
Operating the touchpad ................. 268
Overview ........................................ 268
Quick access for Audio .................. 269
Switching ....................................... 268
Switching input line ....................... 268
Tow-starting
Emergency engine starting ............ 330
Important safety notes .................. 327
Towing a trailer
Axle load, permissible .................... 368
Cleaning the trailer tow hitch ......... 313
Coupling up a trailer ...................... 202
Decoupling a trailer ....................... 204
Driving tips .................................... 201
ESP
®(Electronic Stability Pro-
gram) ............................................... 71
Important safety notes .................. 200
Installing the ball coupling ............. 202
Lights display message .................. 237
Power supply ................................. 204
22Index

Pulling away with a trailer .............. 134
Removing the ball coupling ............ 204
Trailer loads ................................... 367
Towing away
Important safety guidelines ........... 327
Installing the towing eye ................3 28
Notes for 4MATIC vehicles ............ 330
Removing the towing eye ...............3 29
Transporting the vehicle ................ 329
With both axles on the ground ....... 329
Towing eye ......................................... 317
Traction system
see ETS/4ETS (Electronic Trac-
tion System)
Traffic reports
see also Digital Operator's Man-
ual ..................................................2 66
Traffic Sign Assist
Activating/deactivating the warn-
ing function ....................................2 18
Display message ............................ 245
Function/notes .............................1 91
Important safety notes .................. 191
Instrument cluster display ............. 191
Trailer coupling
see Towing a trailer
Trailer loads and drawbar nose-
weights ............................................... 204
Trailer towing
Active Blind Spot Assist ................. 197
Active Lane Keeping Assist ............ 200
Blind Spot Assist ............................ 193
Permissible trailer loads and
drawbar noseweights ..................... 204
Transfer case ..................................... 149
Transmission
Display message ............................ 251
see Automatic transmission
Transmission oil
Temperature (on-board computer,
Mercedes-AMG vehicles) ...............2 21
Transmission position display ......... 142
Transporting the vehicle .................. 329
Trim pieces (cleaning instruc-
tions) ..................................................3 14
Trip computer (on-board com-
puter) ..................................................2 11Trip odometer
Calling up ....................................... 210
Resetting (on-board computer) ...... 212
Trunk
see Cargo compartment
Turn signals
Display message ............................ 237
Rep lacing bu
lbs (front) ................... 114
Switching on/off ........................... 109
Two-way radio
Frequencies ................................... 359
Installation ..................................... 359
Transmission output (maximum) .... 359
Type identification plate
see Vehicle identification plate
U
UnlockingEmergency unlocking ....................... 84
From inside the vehicle (central
unlocking button) .............................8 3
USB devices
Connecting to the Media Inter-
face .............................................. .275
V
Vanity mirror (in the sun visor) ........288
Vehicle
Correct use ...................................... 31
Data acquisition ............................... 32
Display message ............................ 250
Electronics ..................................... 359
Equipment ....................................... 28
Individual settings .......................... 217
Limited Warranty .............................3 2
Loading .......................................... 343
Locking (in an emergency) ............... 84
Locking (SmartKey) .......................... 77
Lowering ........................................ 357
Maintenance .................................... 29
Operating safety .............................. 30
Operation outside the USA/
Canada ............................................ 29
Parking .......................................... 151
Parking for a long period ................ 154
Pulling away ................................... 133
Raising ........................................... 354
Index23

Reporting problems........................ .31
Securing from rolling away ............ 354
Technical data ............................... 359
Towing away .................................. 327
Transporting .................................. 329
Unlocking (in an emergency) ........... 84
Unlocking (SmartKey) ...................... 77
Vehicle data ................................... 366
Vehicle data
Dimensions .................................... 366
Vehicle emergency locking ................ 84
Vehicle identification number
see VIN
Vehicle identification plate .............. 360
Vehicle level
AIR BODY CONTROL ...................... 171
Display message ............................ 242
Vehicle maintenance
see ASSYST PLUS
Video
Operating the DVD ......................... 215
see also Digital Operator's Man-
ual .................................................. 266
VIN
Seat ............................................... 361
Type plate ...................................... 360
W
Warning and indicator lampsABS ................................................ 257
Active Brake Assist ........................ 263
Airbag ............................................ 260
Brakes ........................................... 256
Coolant .......................................... 261
Distance warning ........................... 263
Engine diagnostics ......................... 260
ESP
®.............................................. 257
ESP®OFF ....................................... 259
Fuel tank ........................................ 260
General notes ................................ 254
Overview .......................................... 36
Parking brake ................................ 260
PASSENGER AIR BAG ...................... 44
Reserve fuel ................................... 260
Restraint system ............................ 260
Seat belt ........................................ 255
SPORT handling mode ................... 259 Steering ......................................... 265
Tire pressure monitor .................... 264
Warranty .............................................. 28
Washer fluid
Display message ............................ 253
Weather display (COMAND)
see also Digital Operator's Man-
ual .................................................. 266
Wheel and tire combinations
Tires ............................................... 357
Wheel bolt tightening torque ........... 357
Wheel chock ...................................... 354
Wheels
Changing a wheel .......................... 353
Checking ........................................ 333
Cleaning ......................................... 311
Important safety notes .................. 333
Information on driving .................... 333
Interchanging/changing ................ 353
Mounting a new wheel ................... 356
Mounting a wheel .......................... 354
Removing a wheel .......................... 356
Snow chains .................................. 335
Storing ........................................... 354
Tightening torque ........................... 357
Wheel size/tire size ....................... 357
Window curtain air bag
Display message ............................ 234
Operation ......................................... 50
Windows
see Side windows
Windshield
Defrosting ...................................... 124
Windshield washer fluid
see Windshield washer system
Windshield washer system
Adding washer fluid ....................... 307
Important safety notes .................. 365
Windshield wipers
Problem (malfunction) ................... 117
Replacing the wiper blades ............ 115
Switching on/off ........................... 114
Winter driving
Important sa
fety notes .................. 335
Slippery road surfaces ................... 158
Snow chains .................................. 335
Winter operation
Radiator cover ............................... 304
24Index

Summer tires ................................. 335
Winter tires
M+S tires ....................................... 335
Wiper arm
Moving to a vertical position .......... 115
Wiper blades
Cleaning ......................................... 312
Important safety notes .................. 115
Replacing ....................................... 115
Without changing gears
Display message ............................ 251
Wooden trim (cleaning instruc-
tions) .................................................. 314
Workshop
see Qualified specialist workshop
Index25

Introduction
The printedOperator's Manual provide sinfor-
mation about th esaf eoperation of your vehicle.
The Digital Operator's Manual provide scompre-
hensiv eand specifically adapted information on
your vehicle's equipmen tand multimedia sys-
tem. You can call up th eDigital Operator's Man -
ual via th emultimedia system.
iYou will no tincur any cost swhen calling up
th eDigital Operator's Manual. The Digital
Operator's Manual works without connecting
to th eInternet .
Ther eare three ways to access th etopic sof th e
Digital Operator's Manual:
RVisua lsearch
The visual search allows you to explor eyour
vehicl e"virtually". Starting from either th e
vehicl eexterio rvie wor interio rview, you can
access man yof th edifferen ttopic scovered
by th eDigital Operator's Manual. To access
th evehicl einterio rsection ,select th e"Vehi-
cle interior" view.
RKeywor dsearch
The keyword search allows you to search for a
keyword by enterin gcharacters.
RContent s
You can select individual section sin th econ-
tents.
iThe Digital Operator's Manual is deactiva-
te dfor safet yreason swhile driving .
Operation
Calling up the Digital Operator's Man-
ual
XPress theØ buttonon th ecenter console.
The overview relating to th evehicl eappears.
XSelec tth e"Operator's Manual" men uitem by
turnin g3 or pressin g7 thecontroller.
XConfir m7 themessage about th ewarning
and safet ynotes.
The men ufor th eDigital Operator's Manual
appears.
Operating the Digital Operator's Man-
ual
General notes
Pleas eobserv eth einformation about th eoper -
ation of th econtroller (Ypage 267).
Content pages
The conten tpages can be accessed by mean sof
a visual search , akeyword search or usin gth e
contents .
XTo scroll forward/back :tur n3 thecon-
troller .
XTo displa yin full-screen or animation: slide
8 thecontroller to th elef t:.
XTo select information tex tor sav ebook -
marks: slide9 thecontroller to th e
right ;.
XTo select alink :slide 6thecontroller
down =.
XTo exit acontent page: select the%
symbol ?.
XTo call up th emen uof th eDigital Opera -
tor's Manual: select theÞ symbol A.
XTo switch functions to th emultimedi a
system using th ebutton son th ecenter
console: press the$, %,ÕorØ
button.
The selected men uappears. The Digital Oper -
ator's Manual remain sopen in th eback-
ground .
26Digital Operator's Manual

Protecting the environment
General notes
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental concerns and recom-
mendations
Wherever the Operator's Manual requires you to
dispose of materials, first try to regenerate or re-
use them. Observe the relevant environmental
rules and regulations when disposing of materi-
als. In this way you will help to protect the envi-
ronment.
Genuine Mercedes-Benz parts
HEnvironmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the
same Limited Warranty entitlements as new
parts.
!Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
Rdoors
Rdoor pillars
Rdoor sills
Rseats
Rcockpit
Rinstrument cluster
Rcenter console
Do not install accessories such as audio sys-
tems in these areas. Do not carry out repairs or welding. You could impair the operating
efficiency of the restraint systems.
Have aftermarket accessories installed at a
qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels as
well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This
could lead to malfunctions in safety-relevant
Genuine Mercedes-Benz parts27
Introduction
Z

systems, e.g. the brake system. Use only genu-
ine Mercedes-Benz parts or parts of equal qual-ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Therefore, only genuine Mercedes-Benz parts
should be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers maintain
a supply of genuine Mercedes-Benz parts for
necessary service and repair work. In addition,
strategically located parts delivery centers pro-
vide quick and reliable parts service.
Always specify the vehicle identification number
(VIN) when ordering genuine Mercedes-Benz
parts (
Ypage 360).
Operator's Manual
Vehicle equipment
i
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of publica-
tion of the Operator's Manual. Country-spe-
cific differences are possible. Bear in mind
that your vehicle may not feature all functions
described here. This also applies to safety-
relevant systems and functions. The equip-
ment in your vehicle may therefore differ from
that shown in the descriptions and illustra-
tions.
The original purchase agreement lists all sys-
tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Book-
let are important documents and should be kept
in the vehicle.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle applies in
accordance with the warranty terms and condi-
tions in the Service and Warranty Information
booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
RNew Vehicle Limited Warranty
REmission System Warranty
REmission Performance Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
RState warranty enforcement laws (lemon
laws)
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
warranties. These are available at any author-
ized Mercedes-Benz Center.
iShould you lose your Service and Warranty
Information booklet, have an authorized
Mercedes-Benz Center arrange for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you.
Information for customers in Califor-
nia
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a reason-
able number of repair attempts Mercedes-Benz
USA, LLC and/or its authorized repair or service
facilities fail to fix one or more substantial
defects or malfunctions in the vehicle that are
covered by its express warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the substantial defect or malfunction can result in death or serious injuries for the
28Service and vehicle operation
Introduction