ESP MERCEDES-BENZ GLC COUPE 2019 Owners Manual

necessa
rily indica tecompl etefa ilure of the
emer gency call sy stem. Emer gency calls call
st ill be transmitted.
The display only refers to theve hicle and
does not take account of theav ailability of
mobile phone networ ksand the Mercedes-
Benz emer gency call centre.
The functional readiness of the emer gency
call sy stem on theve hicle can be seen when
th eSOS NOT READY display disappears once
th e ignition is switched on.
R G: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction in the Mercedes-
Benz emer gency call sy stem (e.g. a fault with
th e speaker, microphone, airbag, SOS but‐
to n), a cor responding message appears in
th e multifunction display of the instrument
clus ter.
Tr iggering an automatic Mercedes-Benz
emer gency call
Re quirements:
R The ignition is switched on. R
The star ter battery is suf ficiently charge d.
The Mercedes-Benz emer gency call sy stem trig‐
ge rs an emer gency call au tomatical lyin thefo l‐
lowing cases:
R After activation of there stra int sy stems such
as airbags or seat belt tensioners af ter an
accident.
R After an auto maticallyinitiated emer gency
st op byActive Emergency Stop Assist.
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz emergency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R Under cer tain circums tances da tais also
transmitte d inthevo ice channel tothe
Mercedes-Benz emer gency call centre. This allo
wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
The SOS button in theove rhead control panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the emer gency number 11 2onyour
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre service pr ovider. 426
MBUX multimedia sy stem

R
Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediatel y.
Tr iggering a manual Mercedes-Benz emer‐
ge ncy call #
Touse the SOS but ton in theov erhead
control panel: pressthe SOS button at least
one second long . #
Touse voice control: usethe LINGUA‐
TRONIC voice commands (/ page 294).
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call cent re
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres. R
Under cer tain circums tances da tais also
transmitte d inthevo ice channel tothe
Mercedes-Benz emer gency call centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre service pr ovider.
R Onthe basis of the call, the service pr ovider
decides whe ther it is necessary tocall res‐
cue teams and/or the police tothe accident
site.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe media displa y. #
Dial the emer gency number 11 2onyour
mobile phone.
Ending an unin tentionally triggered manual
Mercedes-Benz emer gency call #
On the multifunction steering wheel:
select ~.
Data transfer of the Mercedes-Benz emer‐
ge ncy call sy stem
In theeve nt of an au tomatic or manual emer‐
ge ncy call thefo llowing data is transmitte d,for
ex ample:
R Vehicle's GPS position data
R GPS position data on thero ute (a few hun‐
dred metres before the incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle drive type
R Number of people de term ined tobe in the
ve hicle
R Whe ther Mercedes me connect is available
or not MBUX multimedia sy
stem 427

#
Switch Station fix on or off.
When the option is switched on, the display
button is activated.
Switching the count ry-specific character set
fo r the TVchannel on/off
Multimedia sy stem:
4 © 5
Media 5
TV 5
Z
5 General #
Select General settings. #
Switch Country-specific character set on or
off.
When the option is switched on, a count ry-
specific character set is used forth e displa y.
When the option is switched off, thech arac‐
te r set transmitted bythe cur rently set TV
ch annel is used forth e displa y.
The respective TVchannel is responsible for
th e transmission of thech annel-dependent
ch aracter set. Channel list
overview The
TVtuner sho wsthe cur rent programme on
th e digital TVchannels or radio stations with
adequate reception in its ownch annel list.
The order of thech annel lists is alphabetical or
countr y-specific.
The TVtuner requ ires a short amount of time to
update the information.
The channel lists show thefo llowing information:
R recei vable channel names
R programme title
The information is shown under thefo llowing
conditions:
R it is broadcast bythe digital channel
R there ception conditions are adequate Favo
urites Overview of
TVprog rammes (f avourites)
Yo u can create a total of 40 digital TVchannel
fa vo urites. St
oring TVchannels
Multimedia sy stem:
4 © 5
Media 5
TV #
Select in
the menu . #
Select Presets. #
Select Store current station in the presets .
or #
Press on the pr eview picture in theTV play‐
back main menu until theOPTIONS menu
appears . #
Select Add to presets.
The cur rent TV channel is stored in thech an‐
nel presets in the next available position.
If all the memory presets are occupied,
select a memory preset tobe ove rwritten.
When theTV channel is stored, the preset
number is shown in the pr eview picture and
in the control menu. #
Tomo veaTV channel in thech annel pre‐
sets: if at lea sttwo TVchannels are sa ved,
select Vfor a TV channel. MBUX multimedia sy
stem 453

ASS
YST PLUS se rvice inter val display Fu
nction of the ASS YST PLUS se rvice inter val
displ ay The ASS
YST PLUS service inter val display on the
instrument display pr ovides information on the
re maining time or dis tance be fore the next
service due date.
Yo u can hide this service display using the back
button on the left-hand side of thesteering
wheel.
Depending on how theve hicle is used, the
ASS YST PLUS service inter val display may
shor tenth e service inter val, e.g. in thefo llowing
cases:
R mainly short-dis tance driving
R when the engine is of ten le ftidling for long
periods
R intheeve nt of frequent cold start phases
R vehicles with a diesel particulate filter: in
th eev ent of frequently inter rupted rege nera‐
tion of the diesel particulate filter Mercedes-Benz
recommends avoiding such
operating conditions.
Yo u can obtain information concerning the serv‐
icing of your vehicle from a qualified specialist
wo rkshop, e.g. a Mercedes-Benz Service Centre. Displaying
the service due da te On-board computer:
4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
Toexitth e displa y:press the back button
on the left-hand side of thesteering wheel.
Make sure toobser vethefo llowing fur ther rela‐
te d subjec t:
R Operating the on-board computer
(/ page 272). Information on
regular maintenance work *
NO
TEPremature wearthro ugh failure to
obser veservice due dates Service
workwhich is not car ried out at the
ri ght time or incomple tely can lead to
inc reased wear and damage totheve hicle. #
Alw ays obser vethe prescribed service
inter vals. #
Alw ays ha vethe prescribed service
wo rkcar ried out at a qualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
val is based on nor‐
mal operation of theve hicle. Maintenance work
will need tobe per form ed more of ten if theve hi‐
cle is operated under arduous conditions or
increased loads.
The ASS YST PLUS service inter val display is only
an aid. The driver of theve hicle bears responsi‐
bility as rega rdsto whe ther maintenance work
needs tobe per form ed more of tenth an speci‐ 460
Maintenance and care

&
WARNING Risk offire and injury from
engine oil
If engine oil comes into con tact wi thhot
component parts in the engine compart‐
ment, it may ignite. #
Make sure that no engine oil is spilled
next tothefiller opening. #
Allow the engine tocool off and thor‐
oughly clean the engine oil from compo‐
nent parts before starting theve hicle. *
NO
TEEngine dama gecaused byan
incor rect oil filter, incor rect oil or addi‐
tives #
Do not use engine oils or oil filters
which do not cor respond tothe specifi‐
cations explicitly prescribed forthe
service inter vals. #
Do not alter the engine oil or oil filter in
order toachie velonger change inter vals
th an presc ribed. #
Do not use additives. #
Follow the instructions in the service
inter val display rega rding the oil
ch ange. *
NO
TEDama gecaused bytopping up too
much engine oil To
o much engine oil can damage the engine
or the catalytic con verter. #
Have excess engine oil remo ved at a
qu alified specialist workshop. #
Turn cap 1anti-clockwise and remo veit. #
Top up the engine oil. #
Replace cap 1and turn it clockwise as far
as it will go. #
Check the oil le vel again (/ page 464). 466
Maintenance and care

Cleaning and car
eA voiding paintwork damage
Matt finish R
Only use care products appr ovedfo r Mercedes-Benz. R
Do not polish theve hicle and light-alloy wheels.
R Only use car washes that cor respond tothe latest engi‐
neering standards.
R Do not use car wash programmes with a final hot wax
treatment.
R Do not use paint cleane rs, buf fing or polishing products,
gl oss preser vers, e.g. wax.
R Alw ays ha vepaintwork repairs car ried out at a qualified
specialist workshop. Note
s on cleaning decorative foils Obser
vethe no tes on matt finish care in the
ch ap ter "No tes on paintwork/matt finish paint‐ wo
rkcare" (/ page 472). They also apply to
matt decorative foils. Maintenance and care
473

In
theeve nt of a flat tyre, thefo llowing options
are available depending on your vehicle's equip‐
ment:
R Vehicles with MOExtended tyres: it is pos‐
sible tocontinue the journey for a short
period of time. Make sure you obse rvethe
no tes on MOExtended tyres (run-flat tyres)
(/ page 482).
R Vehicles with a TIREFIT kit: you can repair
th e tyre so that it is possible tocontinue the
jou rney for a short period of time. Todo this,
use the TIREFIT kit (/ page 483).
R Vehicles with Mercedes me connect: you
can make a call for breakdown assi stance via
th eov erhead control panel in the case of a
breakdown (/ page 420).
R Allvehicles: change the wheel
(/ page 515).
% The emergency spa rewheel is only available
in cer tain countries. Note
s on MOExtended tyres (run-flat tyres) &
WARNING Risk of accident when driving
in eme rgency mode
When driving in emer gency mode, the han‐
dling characteristics are impaired. e.g. when
cornering, when accelerating stronglyand
when braking. #
Do not exceed the permissible maxi‐
mum speed. #
Avoid any abrupt steering and driving
maneuvers as well as driving over
obs tacles (curbs, pot holes, off-road).
This applies, in pa rticular, toa loaded
ve hicle. #
Stop driving in the emer gency mode if
yo u notice:
R banging noise
R vehicle vibration
R smoke which smells like rubber
R continuous ESP ®
inter vention
R crac ksin tire side walls #
After driving in emergency mode ha ve
th erims checkedby aqu alified special‐
ist workshop with rega rd totheir fur ther
use. #
The defective tire must be replaced in
eve rycase. Wi
th MOExtended tyres (run-flat tyres), you can
continue todrive your vehicle even if there is a
tot al loss of pressure in one or more tyres. How‐
eve r,th e tyre af fected must not show any clearly
visible damage.
Yo u can recognise MOExtended tyres bythe
MOExtended marking which appears onthe side
wa ll of the tyre.
Ve hicles with tyre pressure monitoring sys‐
te m: MOExtended tyres may only be used in
conjunction wi than activated tyre pressure mon‐
itoring sy stem.
If a pressure loss warning message appears in
th e multifunction displa y,proceed as follo ws:
R Check the tyre for dama ge.
R If driving on, obser vethefo llowing no tes. 482
Breakdown assis tance

&
WARNING Risk of accident due tothe
specified tyre pressure not being ach‐
ie ved
If th e specified tyre pressure is not achie ved
af te r a brief drive, the tyre is too badly dam‐
aged. The tyre sealant cannot repair the tyre
in this ins tance.
Dama ged tyres and a tyre pressure that is
to o low can significantly impair braking and
handling characteristics. #
Do not drive on. #
Consult a qualified specialist workshop. Countries
that ha veMercedes-Benz
Service24h: you will find a sticke r with thete le‐
phone number, e.g. on the B‑pillar on the driver's
side. #
Cor rect the tyre pressure if it is still at least
13 0 kPa (1.3 bar/19 psi). See the tyre pres‐
sure table on the fuel filler flap forva lues. #
Toincrease the ty repressure: switch on
th e tyre inflation compressor. #
Toreduce the tyre pressure: press pres‐
su re re lease button 1next tomanome ter
2 . #
When the tyre pressure is cor rect, unscr ew
th efilling hose from theva lve of the sealed
tyre. #
Screw theva lve cap onto theva lve of the
sealed tyre. #
Pull the tyre sealant bottle out of the tyre
inflation compressor.
The filling hose stay s on the tyre sealant bot‐
tle. #
Drive tothe nearest qualified specialist work‐
shop and ha vethe tyre, tyre sealant bottle
and filling hose replaced there. Batte
ry(vehicle) Note
s onthe12 V battery &
WARNING Risk of an accident due to
wo rkcar ried out incor rectly on the bat‐
te ry
Wo rkcar ried out incor rectly on the battery
can, forex ample, lead toa short circuit. This
can lead tofunction restrictions in saf ety-re l‐
eva nt sy stems, e.g. the lighting sy stem, ABS
(anti-lock braking sy stem) or ESP ®
(Elec‐
tronic Stability Prog ram). The operating
saf ety of your vehicle may be restricted.
Yo u could lose cont rol of theve hicle in the
fo llowing situations:
R when braking
R intheeve nt of ab rupt steering manoeu‐
vres and/or when theve hicle's speed is
not adap tedto thero ad conditions Breakdown assis
tance 487

#
Intheeve nt of a sho rtcircuit or a simi‐
lar incident, contact a qualified special‐
ist workshop immediately. #
Do not continue driving. #
Alw ays ha vewo rkon the battery car ried
out at a qualified specialist workshop. R
Further information on ABS (/ page 201)
R Further information on ESP ®
(/ page 201)
Fo r saf etyre asons, Mercedes-Benz recommends
th at you on lyuse bat teries which ha vebeen tes‐
te d and appr ovedfo ryo ur vehicle byMercedes-
Benz. These batteries pr ovide inc reased impact
pr otection topreve ntvehicle occupants from
suf fering acid bu rns should the battery be dam‐
aged in theeve nt of an accident. All
vehicles except vehicles with a lithium-
ion battery &
WARNING Risk ofexplosion due toelec‐
tros tatic charge
Electros tatic charge can cause spa rks which
may ignite the highly flammable gas mixture
in the batter y. #
Todischar geany electros tatic charge
th at may ha vebuilt up, touch the me tal
ve hicle body before handling the bat‐
te ry. The highly
flammable gas mixture is created
while the battery is charging and during starting
assis tance. &
WARNING Danger of chemical burns
from the battery acid
Battery acid is caustic. #
Avoid contact with the skin, eyes or
clo thing. #
Do not lean overth e batter y. #
Do not inhale battery gases. #
Keep children away from the batter y. #
Immedia tely rinse battery acid off thor‐
oughly with plenty of clean water and
seek medical attention immediately. All
vehicles
+ ENVIRONMENTAL
NOTEEnvironmental
dama gedue toimproper disposal of bat‐
te ries Batteries conta
in pollutants. It is
illegal todispose of them with the household
ru bbish. #
Dispose of batteries in an
environmen tally responsible manner.
Ta ke dischar ged batteries toaqu alified 488
Breakdown assis tance

*
NO
TEDamaging the battery thro ugh
ove rvoltage When using a battery
charge r without a maxi‐
mum charging voltage, the battery or the
ve hicle electronics may be damaged. #
Only use battery charge rs with a maxi‐
mum charging voltage of 14.8 V. &
WARNING Risk ofexplosion from hydro‐
ge nga s igniting
A battery generates hydrogen gas during the
ch arging process. If there is a short circuit or
spar ksstart toform ,th ere is a danger of the
hy drogen gas igniting. #
Make sure that the positive term inal of
th e connected battery does not come
into conta ct withvehicle parts. #
Never place me tal objects or tools on a
batter y. #
When connecting and disconnecting the
batter y,yo u must obse rveth e descri‐
bed order forth e battery clamps. #
When giving starting assis tance, al ways
make sure that you on lyconnect bat‐
te ry term inals with identical polarity. #
During starting assis tance, you must
obse rveth e described order for con‐
necting and disconnecting the jump
lead. #
Do not connect or disconnect the bat‐
te ry cla mp s while the engine is running. &
WARNING Risk ofexplosion during
ch arging process and starting assis tance
During thech arging process and starting
assis tance, the battery may release an explo‐
sive gas mixture. #
Avoid fire , naked flames, creating
spar ksand smoking. #
Make sure that there is suf ficient venti‐
lation du ring thech arging process and
during starting assis tance. #
Do not lean over a batter y. &
WARNING Risk ofexplosion from a fro‐
zen battery
A dischar ged battery may freeze at temp era‐
tures slightly abo veor below freezing point.
During starting assis tance or battery charg‐
ing, bat tery gas may be released. #
Alw aysth aw a frozen bat tery out first
before charging it or per form ing start‐
ing assis tance. If
th e indicator/warning lamps in the instrument
clus ter do not light up at low temp eratures, it is
ve ry likely that the dischar ged battery has fro‐
zen. In this case you may neither jump-s tart the
ve hicle nor charge the batter y.
The service life of a battery that has been
th awe d may be dramatically shor tened. The
st arting characteristics may be impaired, espe‐
cially at low temp eratures.
It is recommended that you ha veathaw ed bat‐
te ry checked at a qualified specialist workshop. 490
Breakdown assis tance