emergency towing MERCEDES-BENZ GLC SUV 2017 X253 Owner's Manual

AirbagWarning lamp ................................ .262
Alarm
ATA (Anti-Theft Alarm system) ......... 76
Switching off (ATA) .......................... 76
Switching the function on/off
(ATA) ................................................ 76
Alarm system
see ATA (Anti-Theft Alarm system)
AMG
Performance Seat .......................... 102
AMG menu (on-board computer) ..... 224
Anti-lock braking system
see ABS (Anti-lock Braking System)
Armrest
Stowage compartment .................. 279
Ashtray ............................................... 292
Assistance display (on-board com-
puter) ..................................................2 19
Assistance menu (on-board com-
puter) ..................................................2 20
ASSYST PLUS
Displaying a service message ........3 10
Driving abroad ............................... 311
Hiding a service message .............. 310
Resetting the service interval dis-
play ................................................ 311
Service message ............................ 310
Special service requirements ......... 311
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 76
Function ...........................................7 6
Switching off the alarm .................... 76
ATTENTION ASSIST
Activating/deactivating ................. 221
Display message ............................ 244
Displaying level .............................. 192
Function/notes ............................. 191
Authorized Mercedes-Benz Center
see Qualified specialist workshop
Authorized workshop
see Qualified specialist workshop
AUTO lights
Display message ............................ 239
see Lights
Automatic car wash (care) ............... 311Automatic engine start (ECO start/
stop function)
.................................... 137
Automatic engine switch-off (ECO
start/stop function) .......................... 136
Automatic headlamp mode .............. 111
Automatic transmission
Accel erato
r pedal position ............. 143
Changing gear ............................... 143
DIRECT SELECT lever ..................... 141
Display message ............................ 252
Double-clutch function .................. 143
Drive program ................................ 144
Drive program display .................... 142
Driving tips .................................... 143
DYNAMIC SELECT switch .............. 139
Emergency running mode .............. 148
Engaging drive position .................. 142
Engaging neutral ............................ 142
Engaging park position automati-
cally ............................................... 141
Engaging reverse gear ................... 142
Engaging the park position ............ 141
Gearshift recommendation ............ 147
Gliding mode ................................. 144
Kickdown ....................................... 144
Manual shifting .............................. 145
Oil temperature (on-board com-
puter, Mercedes-AMG vehicles) ..... 224
Overview ........................................ 141
Permanent setting ......................... 146
Problem (malfunction) ................... 148
Pulling away ................................... 135
Starting the engine ........................ 134
Steering wheel paddle shifters ...... 145
Trailer towing ................................. 144
Transmission position display
(DIRECT SELECT lever) ................... 142
Transmission positions .................. 143
Automatic transmission emer-
gency mode ....................................... 148
Axle load, permissible (trailer tow-
ing) ...................................................... 371
B
Back button ....................................... 269
Backup lamp
Display message ............................ 239
Index5

EBD (electronic brake force distri-
bution) ............................................. 73
ESP
®(Electronic Stability Pro-
gram) ............................................... 70
Important safety information ........... 65
Overview .......................................... 64
PRE-SAFE
®Brake ............................. 73
STEER CONTROL ............................. 75
Driving system
AIR BODY CONTROL ...................... 172
AMG sports suspension based on
AIR BODY CONTROL ...................... 174
Driving systems
360°camera .................................. 187
Active Blind Spot Assist ................. 197
Active Lane Keeping Assist ............ 200
Active Parking Assist ..................... 178
ATTENTION ASSIST ........................ 191
Blind Spot Assist ............................ 193
Cruise control ................................ 162
Display message ............................ 244
DISTRONIC PLUS ........................... 164
DISTRONIC PLUS with Steering
Assist and Stop&Go Pilot ............... 169
Driving Assistance Plus package ... 197
HOLD function ............................... 171
Lane Keeping Assist ...................... 195
Lane Tracking package .................. 193
PARKTRONIC ................................. 175
Rear view camera .......................... 182
Traffic Sign Assist .......................... 192
Driving tips
Automatic transmission ................. 143
Brakes ........................................... 159
Break-in period .............................. 131
DISTRONIC PLUS ........................... 169
Downhill gradient ........................... 159
Drinking and driving ....................... 157
Driving in winter ............................. 161
Driving on flooded roads ................ 161
Driving on wet roads ...................... 161
Exhaust check ............................... 158
Fuel ................................................ 157
General .......................................... 157
Hydroplaning ................................. 161
Icy road surfaces ........................... 161
Important safety notes .................. 131 Limited braking efficiency on sal-
ted roads ....................................... 160
Snow cha
ins .................................. 338
Subjecting brakes to a load ........... 160
The first 1000 miles (1500 km) ..... 131
Towing a trailer .............................. 203
Wet road surface ........................... 160
DVD video
Operating (on-board computer) ..... 217
see also Digital Operator's Man-
ual .................................................. 268
DYNAMIC SELECT switch
Automatic transmission ................. 139
Climate control (3-zone automatic
climate control) ............................. 124
E
EASY-ENTRY featureFunction/notes ............................. 105
EASY-EXIT feature
Function/notes ............................. 105
EBD (electronic brake force distri-
bution)
Display message ............................ 230
Function/notes ................................ 73
ECO display
Function/notes ............................. 158
On-board computer ....................... 213
ECO start/stop function
Automatic engine start .................. 137
Automatic engine switch-off .......... 136
Deactivating/activating ................. 137
General information ....................... 136
Important safety notes .................. 136
Introduction ................................... 136
Electronic Stability Program
see ESP
®(Electronic Stability Program)
Emergency
Automatic measures after an acci-dent ................................................. 58
Emergency release
Driver's door .................................... 84
Vehicle ............................................. 84
Emergency Tensioning Devices
Activation ......................................... 55
Emergency unlocking
Tailgate ............................................ 89
10Index

Tow-startingEmergency engine starting ............ 333
Important safety notes .................. 330
Towing a trailer
Axle load, permissible .................... 371
Cleaning the trailer tow hitch ......... 316
Coupling up a trailer ...................... 204
Decoupling a trailer ....................... 206
Driving tips .................................... 203
ESP
®(Electronic Stability Pro-
gram) ............................................... 73
Important safety notes .................. 202
Installing the ball coupling ............. 204
Lights display message .................. 239
Power supply ................................. 206
Pulling away with a trailer .............. 135
Removing the ball coupling ............ 206
Trailer loads ................................... 371
Towing away
Important safety guidelines ........... 330
Installing the towing eye ................ 331
Notes for 4MATIC vehicles ............ 333
Removing the towing eye ............... 332
Transporting the vehicle ................ 332
With both axles on the ground ....... 332
Towing eye ......................................... 320
Traffic reports
see also Digital Operator's Man-
ual .................................................. 268
Traffic Sign Assist
Display message ............................ 247
Function/notes ............................. 192
Important safety notes .................. 193
Instrument cluster display ............. 193
Trailer coupling
see Towing a trailer
Trailer loads and drawbar nose-
weights ............................................... 206
Trailer towing
Active Lane Keeping Assist ............ 202
Blind Spot Assist ............................ 195
Permissible trailer loads and
drawbar noseweights ..................... 206
Transfer case ..................................... 148
Transmission
Display message ............................ 253
see Automatic transmission Transmission oil
Temperature (on-board computer,
Mercedes-AMG vehi
cles) ............... 224
Transmission position display ......... 142
Transporting the vehicle .................. 332
Trim pieces (cleaning instruc-
tions) .................................................. 317
Trip computer (on-board com-
puter) .................................................. 213
Trip odometer
Calling up ....................................... 212
Resetting (on-board computer) ...... 214
Trunk
see Cargo compartment
Trunk load (maximum) ...................... 370
Turn signals
Display message ............................ 239
Replacing bulbs (front) ................... 117
Switching on/off ........................... 112
Two-way radio
Frequencies ................................... 362
Installation ..................................... 362
Transmission output (maximum) .... 362
Type identification plate
see Vehicle identification plate
U
UnlockingEmergency unlocking ....................... 84
From inside the vehicle (central
unlocking button) ............................. 83
USB devices
Connecting to the Media Inter-
face ............................................... 276
V
Vanity mirror (in the sun visor) ........ 291
Vehicle
Correct use ...................................... 31
Data acquisition ............................... 32
Display message ............................ 252
Electronics ..................................... 362
Equipment ....................................... 28
Individual settings .......................... 220
Limited Warranty ............................. 32
Loading .......................................... 346
Index23

Locking (in an emergency) ............... 84
Locking (SmartKey) .......................... 77
Lowering ........................................ 360
Maintenance .................................... 29
Operating safety .............................. 30
Operation outside the USA/
Canada ............................................ 29
Parking .......................................... 154
Parking for a long period ................ 157
Pulling away ................................... 135
Raising ........................................... 357
Reporting problems ......................... 31
Securing from rolling away ............ 357
Technical data ............................... 362
Towing away .................................. 330
Transporting .................................. 332
Unlocking (in an emergency) ........... 84
Unlocking (SmartKey) ...................... 77
Vehicle data ................................... 370
Vehicle data
Dimensions .................................... 370
Vehicle emergency locking ................ 84
Vehicle identification number
see VIN
Vehicle identification plate .............. 363
Vehicle level
AIR BODY CONTROL ...................... 173
Display message ............................ 244
Video
Operating the DVD ......................... 217
see also Digital Operator's Man-
ual .................................................. 268
VIN
Seat ............................................... 364
Type plate ...................................... 363
W
Warning and indicator lampsABS ................................................ 259
Air bags ......................................... 262
Brakes ........................................... 258
Coolant .......................................... 263
Distance warning ........................... 265
Engine diagnostics ......................... 263
ESP
®.............................................. 259
ESP®OFF ....................................... 261
Fuel tank ........................................ 263 General notes ................................ 256
Overview .......................................... 36
Parking brake ................................ 262
PASSENGER AIR BAG ...................... 44
Reserve fuel ................................... 263
Restraint system ............................ 262
Seat belt ........................................ 256
SPORT handling mode ................... 261
Steering ......................................... 267
Tire pressure monitor .................... 266
Warranty .............................................. 28
Washer fluid
Display message ............................ 254
Weather display (COMAND)
see also Digital Operator's Man-
ual .................................................. 268
Wheel and tire combinations
Tires ............................................... 360
Wheel bolt tightening torque ........... 360
Wheel chock ...................................... 357
Wheels
Changing a wheel .......................... 356
Checking ........................................ 336
Cleaning ......................................... 314
Important safety notes .................. 336
Information on driving .................... 336
Interchanging/changing ................ 356
Mounting a new wheel ................... 359
Mounting a wheel .......................... 357
Removing a wheel .......................... 359
Snow chains .................................. 338
Storing ........................................... 357
Tightening torque ........................... 360
Wheel size/tire size ....................... 360
Window curtain air bag
Display message ............................ 236
Operation ......................................... 50
Windows
see Side windows
Windshield
Defrosting ...................................... 126
Windshield washer fluid
see Windshield washer system
Windshield washer system
Adding washer fluid ....................... 310
Important safety notes .................. 369
Windshield wipers
Problem (malfunction) ................... 122
24Index

PRE-SAFE®takes the following measures
depending on the hazardous situation detected:
Rthe front seat belts are pre-tensioned.
Rif the vehicle skids, the side windows and the
panorama roof with power tilt/sliding panel
are closed.
Rvehicles with the memory function for the
front-passenger seat: the front-passenger
seat is adjusted if it is in an unfavorable posi-
tion.
If the hazardous situation passes without result-
ing in an accident, PRE-SAFE
®slackens the belt
pre-tensioning. All settings made by PRE-SAFE®
can then be reversed.
If the seat belt pre-tensioning is not reduced:
XMove the seat backrest or seat back slightly
when the vehicle is stationary.
The seat belt pre-tensioning is reduced and
the locking mechanism is released.
The seat-belt adjustment is an integral part of
the PRE-SAFE
®convenience function. Informa-
tion about the convenience function can be
found under "Belt adjustment" (
Ypage 47).
PRE-SAFE®PLUS (anticipatory occu-
pant protection system PLUS)
Introduction
PRE-SAFE®PLUS is only available in vehicles
with the Driving Assistance package.
Using the radar sensor system, PRE-SAFE
®
PLUS is able to detect that a head-on or rear-end
collision is imminent. In certain hazardous sit-
uations, PRE-SAFE
®PLUS takes pre-emptive
measures to protect the vehicle occupants.
Important safety notes
The intervention of PRE-SAFE®PLUS cannot
prevent an imminent collision.
The driver is not warned about the intervention
of PRE-SAFE
®PLUS.
PRE-SAFE®PLUS does not intervene:
Rif the vehicle is backing up
Rwhen the vehicle is towing a trailer and there
is a risk of a rear-end collision
When driving, or when parking or exiting a park- ing space with assistance from Active Parking Assist, PRE-SAFE
®PLUS will not apply the
brakes.
Function
PRE-SAFE®PLUS intervenes in certain situa-
tions if the radar sensor system detects an
imminent head-on or rear-end collision.
PRE-SAFE
®PLUS takes the following measures
depending on the hazardous situation detected:
Rif the radar sensor system detects that a
head-on collision is imminent, the seat belts
are pre-tensioned.
Rif the radar sensor system detects that a rear-
end collision is imminent:
-the brake pressure is increased if the driver
applies the brakes when the vehicle is sta-
tionary.
-the seat belts are pre-tensioned.
The PRE-SAFE®PLUS braking application is can-
celed:
Rif the accelerator pedal is depressed when a
gear is engaged
Rif the risk of a collision passes or is no longer
detected
Rif DISTRONIC PLUS indicates an intention to
pull away
If the hazardous situation passes without result-
ing in an accident, the original settings are
restored.
Automatic measures after an acci-
dent
Immediately after an accident, the following
measures are implemented, depending on the
type and severity of the impact:
Rthe hazard warning lamps are activated
Rthe emergency lighting is activated
Rthe vehicle doors are unlocked
Rthe front side windows are lowered
Rvehicles with a memory function: the electri-
cally adjustable steering wheel is raised
Rthe engine is switched off and the fuel supply
is cut off
Rvehicles with mbrace: automatic emergency
call
58Occupant safety
Safety

Switching off the engine
Important safety notes
GWARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Vehicles with automatic transmission
XApply the electric parking brake.
XShift the transmission to position j.
XWith the SmartKey:turn the SmartKey to
position uin the ignition lock and remove it.
The immobilizer is activated.
XWith the Start/Stop button: press the
Start/Stop button (Ypage 133).
The engine stops and all the indicator lamps in
the instrument cluster go out.
When the driver's door is closed, this corre-
sponds to key position 1. When the driver's
door is open, this corresponds to key position
u, "Key removed".
If you switch the engine off with the transmis-
sion in position korh the automatic trans-
mission shifts to iautomatically.
With the SmartKey: if you then open the driv-
er's door or the front-passenger door or remove the SmartKey from the ignition, the automatic
transmission shifts to jautomatically.
With the Start/Stop button: if you then open
the driver's door or the front-passenger door,
the automatic transmission shifts to jauto-
matically.
If you want the automatic transmission to
remain in neutral i, for example, when having
the vehicle cleaned in an automatic car wash
with a towing system:
XVehicles with KEYLESS-GO or KEYLESS-
GO start function: remove the Start/Stop
button from the ignition lock.
XInsert the SmartKey into the ignition lock.
XAll vehicles: switch the ignition on.
XDepress the brake pedal and keep it
depressed.
XEngage neutral i.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
The engine can be switched off in an emergency
while the vehicle is in motion by pressing and
holding the Start/Stop button for three sec-
onds. This function operates independently of
the ECO start/stop automatic engine switch-off
function.
Electric parking brake
General notes
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The function of the electric parking brake is
dependent on the on-board voltage. If the on-
board voltage is low or there is a malfunction in
the system, it may not be possible to apply the
released parking brake.
XIf this is the case, only park the vehicle on
level ground and secure it to prevent it rolling
away.
XShift the transmission to position j.
It may not be possible to release an applied
parking brake if the on-board voltage is low or
there is a malfunction in the system. Contact a
qualified specialist workshop.
The electric parking brake performs a function
test at regular intervals while the engine is
Parking155
Driving and parking
Z

lished between the Customer Assistance Center
and the vehicle occupants.
RIf the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
RIf there is no response from the vehicle occu-pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The Call Failed
message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
XTo initiate an emergency call manually:
press cover :briefly to open.
XPress and hold the SOS button for at least one
second ;.
The indicator lamp in SOS button ;flashes
until the emergency call is concluded.
XWait for a voice connection to the Mercedes-
Benz Customer Assistance Center.
XAfter the emergency call, close cover :.
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button ;, you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by
other means.
Roadside Assistance
XTo call: press Roadside Assistance but-
ton :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button :flashes while the call is active. The
Connecting Call
message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call
Connec‐tedmessage appears in the multifunction dis-
play.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 300).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz Service Center.
You may be charged for services such as repair
work and/or towing.
Features297
Stowage and features
Z