free MERCEDES-BENZ GLE 2019 Owners Manual

GLE
Operator's ManualMercedes-Benz
Your Operator's Manual
Digital form inside the vehicle
Familiarize yourself with the contents of the Operator's Manual directly via your
vehicle's multimedia system (Menu item "Vehicle").
Booklet inside the vehicle
In addition to the vehicle's Operator's Manual, you can obtain the complete multi-
media system Supplement from your authorized Mercedes-Benz Center.
Digital form via the Internet
You can find the Operator's Manual on the Mercedes-Benz homepage.
Digital form as an App
The Mercedes-Benz Guides App is available for free on the Apple
®
App store or Google
Play.
Apple® iOS Android™
Order no. P166 0521 13 Part no. 166 584 36 09 Edition A 2019É16658436096ËÍ
1665843609GLE Operator's Manual

death or serious bodily injury if the vehicle is
driven, that defect or malfunction has been subject to repair two or more times, and youhave directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
USA only:
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Canada only:
Have every service in a qualified specialist work-
shop confirmed in the service report. Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800 FOR-MERCEDES (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty Booklet
(Canada). You will find both in the vehicle docu-
ment wallet. Change of address or change of own-
ership
In the event of a change of address, please send us the "Notification of Address Change" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800 FOR-MERCEDES (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave all liter-
ature in the vehicle so that it is available to the
next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800 FOR-MERCEDES (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100. Vehicle operation outside the USA
and Canada
When you are abroad with your vehicle, observe the following points:
R Service facilities or replacement parts may
not be readily available.
R Lead-free fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
R The fuel may have a considerably lower
octane number. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Service and vehicle operation
29Introduction Z

3 Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is reproduced as required of
all manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
National Traffic and Motor Vehicle Safety Act of
1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause injury or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://
www.safercar.gov; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Limited Warranty
! Observe the notes in this Operator's Manual
regarding the correct operation of your vehi-
cle and possible damage to the vehicle. Dam- age to the vehicle which is caused by violation
of these notes is not covered by the
Mercedes-Benz implied warranty or the new
or used-vehicle warranty. QR code for rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident, rescue services can use
the QR code to quickly find the appropriate res- cue card for your vehicle. The current rescue
card contains the most important information
about your vehicle in a compact form, e.g. the
routing of the electric cables.
You can find more information at
www.mercedes-benz.de/qr-code. Data stored in the vehicle
Electronic control units
There are electronic control units installed in
your vehicle. Some of these are necessary for
your vehicle to operate safely, while some offer
support during driving (driver assistance sys-
tems). In addition, your vehicle offers comfort
and entertainment functions that are also made possible by electronic control units.
Electronic control units contain data storage
systems that can temporarily or permanently
save technical information concerning the vehi-
cle's condition, component stress and mainte-
nance requirements as well as technical events
and malfunctions.
This information generally documents the con-
dition of a component, a module, a system or the surroundings, such as:
R operating states of system components (e.g.
fill levels, battery status, tire pressure)
R status messages concerning the vehicle or its
individual components (e.g. wheel rpm/
speed, deceleration, lateral acceleration, indi- cation of whether seat belts are fastened)
R malfunctions and defects in important system
components (e.g. lights, brakes)
R information about events leading to vehicle
damage
R system responses in special driving situations
(e.g. air bag deployment, intervention of sta-
bility control systems)
R ambient conditions (e.g. temperature, rain
sensor)
In addition to performing the actual control unit function, this data is used by manufacturers to
detect and rectify malfunctions and to optimizevehicle functions. Most of this data is volatile 32
Data stored in the vehicleIntroduction

and processed only in the vehicle itself. Only a
small part of the data is stored in event or mal-
function memories.
When you use services, the technical data from
the vehicle can be read out by service network
employees (e.g. workshops, manufacturers) or
third parties (e.g. breakdown services). Services
can include repair services, maintenance pro-
cesses, warranty cases and quality assurance
measures. The data are read out via the con-
nection for the diagnostics connection in the
vehicle, which is required by law. The relevant
offices in the service network or third parties
collect, process and use the data. This data
documents the vehicle's technical states, is
used to help in finding malfunctions and improv-
ing quality and is sent to the manufacturer
where necessary. In addition, the manufacturer is subject to product liability. The manufacturerneeds technical data from vehicles for this pur-
pose.
Malfunction memories in the vehicle can be
reset by a service center during repair or service
work.
You can incorporate data into the vehicle's com- fort and infotainment functions yourself as part of the selected equipment.
These include, for example:
R multimedia data such as music, films or pho-
tos for playback in an integrated multimedia
system
R address book data for use in conjunction with
an integrated hands-free system or an inte-
grated navigation system
R navigation destinations that have been
entered
R data about using Internet services
This data can be saved locally in the vehicle or
located on a device that you have connected to
the vehicle (e.g. smartphone, USB memory stick or MP3 player). If this data is saved in the vehi-
cle, you can delete it at any time. This data is
sent to third parties only at your request, par-
ticularly when you use online services in accord- ance with the settings that you have selected.
You can save and change comfort settings/
customizations in the vehicle at any time.
Depending on the equipment in question, these
can include:
R seat and steering wheel position settings
R suspension and climate control settings
R custom settings such as interior lighting If your vehicle is equipped appropriately, you
can connect your smartphone or another mobile
end device to the vehicle. You can control this by
means of the control elements integrated in the vehicle. The smartphone's picture and sound
can be output via the multimedia system. Spe-
cific items of information are also sent to your
smartphone.
Depending on the type of integration, this can
include:
R general vehicle information
R position data
This allows the use of selected smartphone
apps, such as navigation or music player apps.
There is no additional interaction between the
smartphone and the vehicle, particularly active
access to vehicle data. The type of additional
data processing is determined by the provider of the app being used. Whether you can configure
settings for it and, if so, which ones, depends on
the app and your smartphone's operating sys-
tem. Online services
Wireless network connection If your vehicle has a wireless network connec-
tion, data can be exchanged between your vehi-
cle and other systems. The wireless network
connection is made possible by the vehicle's
own transmitter and receiver or by mobile devi- ces that you have brought into the vehicle (e.g.
smartphones). Online functions can be used via this wireless network connection. These include
online services and applications/apps provided by the manufacturer or other providers.
Services provided by the manufacturer In the case of the manufacturer's online serv-
ices, the manufacturer describes the functions
in a suitable place (e.g. operating instructions,
manufacturer's website) and provides the asso-
ciated information subject to data protection
legislation. Personal data can be used in order to provide online services. The exchange of data
for this purpose takes place via a secure con-
nection, e.g. with the manufacturer's IT systems
intended for the purpose. Collecting, processing
and using personal data beyond the provision of
services is permitted only on the basis of a stat-
utory permit or declaration of consent. Data stored in the vehicle
33Introduction Z

This means that in the event of such conflict, the
federal regulation governs. As of February 2013, 13 states have enacted laws relating to EDRs. Information on copyright
Free and open-source software
Information on license for free and open-source
software used in your vehicle can be found on
the data carrier in your vehicle document wallet and, including updates, on the following web-
site:
http://www.mercedes-benz.com/
opensource Information on copyright
35Introduction Z

X
Repeatedly tap the SmartKey against your
palm until battery 0087falls out.
X Insert the new battery with the positive ter-
minal facing upwards. Use a lint-free cloth to do so.
X Make sure that the surface of the battery is
free of lint, grease and other contaminants. X
Insert the front tabs of battery compartment
cover 0043into the housing first and then press
to close it.
X Insert mechanical key 0044into the SmartKey
(Y page 79).
X Check the function of all SmartKey buttons on
the vehicle. Problems with the SmartKey
Problem
Possible causes/consequences and
0050 0050Solutions You can no longer lock or
unlock the vehicle using
the SmartKey. The SmartKey battery is discharged or nearly discharged.
X Check the SmartKey battery (Y page 80) and replace it if necessary
(Y page 80).
If this does not work: X Unlock (Y page 84) or lock (Y page 84) the vehicle using the
mechanical key. There is interference from a powerful source of radio waves.
X Unlock (Y page 84) or lock (Y page 84) the vehicle using the
mechanical key. The SmartKey is faulty.
X Unlock (Y page 84) or lock (Y page 84) the vehicle using the
mechanical key.
X Have the SmartKey checked at a qualified specialist workshop. You can no longer lock or
unlock the vehicle using
KEYLESS-GO. KEYLESS-GO was deactivated.
X Reactivate KEYLESS-GO (Y page 78). The SmartKey battery is discharged or nearly discharged.
X Check the SmartKey battery (Y page 80) and replace it if necessary
(Y page 80).
If this does not work: X Unlock (Y page 84) or lock (Y page 84) the vehicle using the
mechanical key. SmartKey
81Opening and closing Z

Problem
Possible causes/consequences and
0050
0050Solutions A side window cannot be
closed because it is
blocked by objects, e.g.
leaves in the window
guide. X
Remove the objects.
X Close the side window. A side window cannot be
closed and you cannot
see the cause. If a side window is obstructed during closing and reopens again
slightly:
X Immediately after the window blocks, pull the corresponding switch
again until the side window has closed.
The side window is closed with increased force.
If a side window is obstructed again during closing and reopens again slightly:
X Immediately after the window blocks, pull the corresponding switch
again until the side window has closed.
The side window is closed without the automatic reversing feature. The side windows cannot
be opened or closed with
convenience opening. The SmartKey battery is discharged or nearly discharged.
X Check the SmartKey battery (Y page 80) and replace it if necessary
(Y page 80). If a side window will still not open or close due to a malfunction, consult a qualified specialist
workshop. Sliding sunroof
Important safety notes
Your vehicle may be equipped with a sliding
sunroof or a panorama roof with power tilt/slid- ing panel. In the following section, the term
"sliding sunroof" refers to both sliding sunroof
variants. G
WARNING
While opening and closing the sliding sunroof, body parts in close proximity could become
trapped. There is a risk of injury.
Make sure that no body parts are in close
proximity during the opening and closing pro- cedures.
If somebody becomes trapped:
R release the switch immediately, or
R during automatic operation, push the
switch briefly in any direction
The opening or closing procedure will be stop- ped. G
WARNING
If children operate the sliding sunroof they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! Only open the sliding sunroof if it is free of
snow and ice. Otherwise, malfunctions may
occur.
Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could be
damaged.
! The weather can change abruptly. It could
start to rain or snow. Make sure that the slid- ing sunroof is closed when you leave the vehi-cle. The vehicle electronics can be damaged ifwater enters the vehicle interior.
Resonance noises can occur in addition to the
usual airflow noises when the sliding sunroof is
open. They are caused by minor pressure fluc-
tuations in the vehicle interior. Change the posi- 92
Sliding sunroofOpening and closing

Correct driver's seat position
G
WARNING
You could lose control of your vehicle if you do the following while driving:
R adjust the driver's seat, head restraint,
steering wheel or mirrors
R fasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine. Observe the following when adjusting steering
wheel
0043, seat belt 0044and driver's seat 0087:
R you are as far away from the driver's air bag as
possible
R you are sitting in a normal upright position
R your thighs are slightly supported by the seat
cushion
R your legs are not entirely stretched and you
can depress the pedals properly
R the back of your head is supported at eye level
by the center of the head restraint
R you can hold the steering wheel with your
arms slightly bent
R you can move your legs freely
R you can see all the displays in the instrument
cluster clearly R
you should have a good overview of traffic
conditions
R the seat belt is pulled snugly against the body
and is routed across the center of your shoul-
der and across your hips in the pelvic area
Further related subjects:
R Electrical seat adjustment (Y page 98)
R Adjusting the steering wheel mechanically
(Y page 103) or electrically (Y page 104)
R Fastening the seat belt correctly (Y page 48).
R Adjusting the rear-view mirror and exterior
mirrors (Y page 105).
R Vehicles with memory function: storing the
seat, steering wheel, exterior mirror and
Head-up display settings with the memory
function (Y page 108) Seats
Important safety notes
G
WARNING
Children could become trapped if they adjust the seats, particularly when unattended.
There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Neverleave children unsupervised in the vehicle.
The seats can still be adjusted when there is no
SmartKey in the ignition lock. G
WARNING
When you adjust a seat, you or other vehicle
occupants could become trapped, e.g. on the seat guide rail. There is a risk of injury.
Make sure when adjusting a seat that no one
has any body parts in the sweep of the seat.
Observe the safety notes on "Air bags"
(Y page 49) and "Children in the Vehicle"
(Y page 59). Seats
97Seats, steering wheel and mirrors Z

The interior lighting automatically switches on if
you:
R Unlock the vehicle
R Open a door
R Remove the SmartKey from the ignition lock
The interior lighting is switched on for a set time when the SmartKey is removed from the ignition
lock. This delayed switch-off can be adjusted via
the multimedia system (see Digital Operator's
Manual). Crash-responsive emergency lighting
The interior lighting is activated automatically if
the vehicle is involved in an accident.
X To switch off the crash-responsive emer-
gency lighting:
press the hazard warning
lamp button.
or X Lock and then unlock the vehicle using the
SmartKey. Replacing bulbs (vehicles with LED
headlamps)
The front and rear light clusters of your vehicle
are equipped with light-emitting diodes. Do not
replace the vehicle's bulbs yourself. Contact a
qualified specialist workshop which has the nec-
essary specialist knowledge and tools to carry
out the work required.
Lamps are an important aspect of vehicle safety. You must therefore make sure that these func-
tion correctly at all times. Have the headlamp
setting checked regularly. Replacing bulbs (vehicles with halo-
gen headlamps)
Important safety notes
G
WARNING
Bulbs, lamps and connectors can get very hot when operating. If you change a bulb, you
could burn yourself on these components.
There is a risk of injury. Allow these components to cool down before
changing a bulb.
Do not use a bulb if it has been dropped or if its
glass tube has been scratched.
The bulb may explode if:
R you touch it
R it is hot
R you drop it
R you scratch it
Use bulbs only in closed lamps that have been
designed for this purpose. Only install spare
bulbs of the same type and the specified volt-
age.
Marks on the glass tube reduce the service life
of the bulbs. Do not touch the glass tube with
your bare hands. If necessary, clean the glass
tube when cold with alcohol or spirit and rub it
off with a lint-free cloth.
Protect bulbs from moisture during operation.
Do not allow bulbs to come into contact with
liquids.
Replace only the bulbs listed (Y page 115).
Have the bulbs that you cannot replace yourself
replaced at a qualified specialist workshop.
If you require assistance replacing bulbs, con-
sult a qualified specialist workshop.
If the new bulb still does not light up, consult a
qualified specialist workshop.
Headlamps and lights are an important aspect of
vehicle safety. You must therefore make sure
that these function correctly at all times. Have
the headlamp setting checked regularly. Overview of bulb replacement - bulb
types
You can replace the following bulbs. The bulb
type can be found in the legend. Replacing bulbs (vehicles with halogen headlamps)
115Lights and windshield wipers Z

Installing the wiper blades
X
Push the new wiper blade in the direction of
arrow 0043onto the wiper arm until lug 0044
engages.
X Push the wiper blade out of the removal posi-
tion in the direction of arrow 0087beyond the
point of resistance.
The wiper blade disengages with an audible
click and is freely movable again.
X Make sure that the wiper blade is seated cor-
rectly.
X Fold the wiper arm back onto the windshield.
Replacing the rear window wiper blade Removing a wiper blade X
Remove the SmartKey from the ignition lock.
X Fold wiper arm 0043away from the rear window
until it engages.
X Position wiper blade 0044at a right angle to
wiper arm 0043.
X Hold wiper arm 0043and press wiper blade 0044
in the direction of the arrow until it releases.
X Remove wiper blade 0044.
Installing a wiper blade
X Place new wiper blade 0044onto wiper arm 0043.
X Hold wiper arm 0043and press wiper blade 0044
in the opposite direction to the arrow until it
engages.
X Make sure that wiper blade 0044is seated cor-
rectly.
X Position wiper blade 0044parallel to wiper
arm 0043.
X Fold wiper arm 0043back onto the rear window. 120
Windshield wipersLights and windshield wipers