emergency towing MERCEDES-BENZ GLK-Class 2012 X204 Owner's Manual

1, 2, 3 ...
115 V socket ...................................... 224
12 V socket see Sockets
4ETS
see ETS/4ETS (Electronic
Traction System)
4MATIC (permanent four-wheel
drive) .................................................. 153
A
ABS (Anti-lock Braking System) Display message ............................ 180
Function/notes ................................ 62
Important safety notes ....................62
Warning lamp ................................. 202
Activating/deactivating cooling
with air dehumidification ................. 121
Active light function ......................... 106
Active Light System Display message ............................ 191
Active service system PLUS
see ASSYST PLUS service interval
display
Additives (engine oil) ........................ 306
Air bags Display message ............................ 187
Front air bag (driver, front
passenger) ....................................... 41
Important safety notes ....................40
Knee bag .......................................... 42
PASSENGER AIRBAG OFF
indicator lamp .................................. 44
Pelvis air bag ................................... 43
Safety guidelines ............................. 39
Side impact air bag ..........................42
Window curtain air bag ....................44
Air-conditioning system
see Climate control
Air pressure
see Tire pressure
Air vents
Glove box ....................................... 126
Important safety notes ..................125
Rear ............................................... 126
Setting ........................................... 125
Setting the center air vents ...........126
Setting the side air vents ...............126
Alarm system
see ATA (Anti-Theft Alarm system)
Anti-lock Braking System
see ABS (Anti-lock Braking System)
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
Anti-theft system
ATA (Anti-Theft Alarm system) .........65
Approach/departure angle .............. 150
Ashtray ............................................... 222
ASSYST PLUS see ASSYST PLUS service interval
display
ATA (Anti-Theft Alarm system)
Activating/deactivating ...................65
Function ........................................... 65
Switching off the alarm ....................65
Audio menu (on-board computer) .... 172
Audio system see separate operating instructions
Authorized Mercedes-Benz Center
see Qualified specialist workshop
AUTO lights
Display message ............................ 191
see Lights
Automatic headlamp mode .............. 104
Automatic transmission Automatic drive program ...............138
Changing gear ............................... 137
Display message ............................ 197
Driving tips .................................... 137
Emergency running mode ..............140
Kickdown ....................................... 137
Problem (malfunction) ...................140
Program selector button ................137
Pulling away ................................... 133
Releasing the parking lock
manually ........................................ 140
Selector lever ................................ 135
Shift ranges ................................... 138
Starting the engine ........................132
Trailer towing ................................. 137
Transmission position display ........136
Transmission positions ..................1364Index

Automatic transmission
emergency mode ............................... 140
B
Back support see Lumbar support
Backup lamp
Changing bulbs .............................. 113
Display message ............................ 190
Bag hook ............................................ 216
Ball coupling Installing ........................................ 161
Removing ....................................... 164
Storing ........................................... 164
BAS (Brake Assist System) ................. 62
Basic settings see Settings
Battery (SmartKey)
Checking .......................................... 72
Important safety notes ....................72
Replacing ......................................... 72
Battery (vehicle)
Charging ........................................ 260
Display message ............................ 193
Important safety notes ..................259
Jump starting ................................. 262
Belt
see Seat belts
Brake Assist System
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 183
Notes ............................................. 306
Brake fluid level ................................ 242
Brake lamps Changing bulbs .............................. 113
Display message ............................ 189
Brakes
ABS .................................................. 62
BAS .................................................. 62
Brake fluid (notes) .........................306
Display message ............................ 180
Driving tips .................................... 146
Important safety notes ..................146
Maintenance .................................. 147
Parking brake ........................ 144, 148
Warning lamp ................................. 201
Breakdown
see Flat tire
see Towing away/tow-starting
Bulbs
see Changing bulbs
C
California Important notice for retail
customers and lessees ....................21
Calling up a malfunction
see Display messages
Capacities
see Technical data
Car
see Vehicle
Care
Carpets .......................................... 249
Car wash ........................................ 244
Display ........................................... 248
Exterior lights ................................ 247
Gear or selector lever ....................248
Matte finish ................................... 245
Notes ............................................. 243
Paint .............................................. 245
Plastic trim .................................... 248
Power washer ................................ 244
Rear view camera .......................... 247
Roof lining ...................................... 249
Seat belt ........................................ 249
Seat cover ..................................... 249
Sensors ......................................... 247
Steering wheel ............................... 248
Tail pipes ....................................... 247
Trim pieces .................................... 248
Washing by hand ........................... 244
Wheels ........................................... 245
Windows ........................................ 246
Wiper blades .................................. 246
Wooden trim .................................. 248
Cargo compartment cover ............... 216
Cargo compartment enlargement ... 214
Cargo compartment floor Opening/closing ............................ 219
Stowage well (under) .....................219
Index5

Driving abroadMercedes-Benz Service .................243
Symmetrical low beam ..................102
Driving in mountainous terrain
Approach/departure angle ............150
Driving off-road
see Off-road driving
Driving safety systems
ABS (Anti-lock Braking System) .......62
BAS (Brake Assist System) ..............62
Electronic brake force distribution ...64
ESP ®
(Electronic Stability
Program) .......................................... 62
ETS/4ETS (Electronic Traction
System) ........................................... 63
Important safety information ...........61
Overview .......................................... 61
Driving systems
Cruise control ................................ 151
Display message ............................ 194
PARKTRONIC ................................. 154
Rear view camera .......................... 157
Driving tips
Automatic transmission .................137
Brakes ........................................... 146
Break-in period .............................. 130
Downhill gradient ........................... 146
Drinking and driving .......................145
Driving abroad ............................... 102
Driving in winter ............................. 148
Driving on flooded roads ................148
Driving on sand .............................. 150
Driving on wet roads ......................148
Driving over obstacles ...................150
Exhaust check ............................... 146
Fuel ................................................ 145
General .......................................... 145
Hydroplaning ................................. 148
Icy road surfaces ........................... 149
Limited braking efficiency on
salted roads ................................... 147
Off-road driving .............................. 149
Pedals ............................................ 145
Snow chains .................................. 272
Symmetrical low beam ..................102
Tire ruts ......................................... 150
Towing a trailer .............................. 159Traveling uphill ............................... 150
Wet road surface ........................... 147
DVD audio (on-board computer) ...... 173
DVD-Video (on-board computer) ...... 173
E
EASY-ENTRY feature Activating/deactivating .................177
Function/notes ................................ 96
EASY-EXIT feature
Crash-responsive ............................. 97
Function/notes ................................ 96
Switching on/off ........................... 177
EBD (electronic brake force
distribution) Display message ............................ 182
Function/notes ................................ 64
Electrical fuses
see Fuses
Electronic brake force distribution
see EBD (Electronic Brake force
Distribution)
Electronic Stability Program
see ESP ®
(Electronic Stability Program)
Electronic Traction System
see ETS/4ETS (Electronic
Traction System)
Emergency release
Driver's door .................................... 77
Vehicle ............................................. 77
Emergency spare wheel
Storage location ............................ 252
Stowing .......................................... 253
Emergency Tensioning Devices
Function ........................................... 54
Safety guidelines ............................. 39
Emergency unlocking
Tailgate ............................................ 82
Emissions purification
Service and warranty information ....20
Engine
Check Engine warning lamp ........... 206
Display message ............................ 191
Emergency starting ........................266
Engine number ............................... 302
Irregular running ............................ 134
Starting problems ..........................134
8Index

Folding the backrest (rear
compartment) forwards/back .......215
Folding the rear bench seat
forwards/back ............................... 214
Important safety notes ....................91
Seat heating problem ......................95
Storing settings (memory
function) ........................................ 100
Switching seat heating on/off .........95
Sensors (cleaning instructions) ....... 247
Service see ASSYST PLUS service interval
display
Service interval display
Displaying service messages .........243
Hiding service messages ...............243
Notes ............................................. 243
Service messages ..........................242
Service menu (on-board computer) . 175
Service products Brake fluid ..................................... 306
Capacities ...................................... 304
Coolant (engine) ............................ 307
Engine oil ....................................... 305
Fuel ................................................ 304
Important safety notes ..................302
Refrigerant (air-conditioning
system) .......................................... 306
Washer fluid ................................... 307
Settings
Factory (on-board computer) .........178
On-board computer .......................175
Setting the air distribution ............... 122
Setting the airflow ............................ 123
Side impact air bag ............................. 42
Side marker lamp (display
message) ............................................ 190
Side marker lamps (changing
bulbs) ................................................. 112
Side windows Convenience closing feature ............83
Convenience opening feature ..........83
Important safety information ...........82
Opening/closing .............................. 82
Problem (malfunction) .....................85
Resetting ......................................... 84Sliding sunroof
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery .......................72
Changing the programming .............71
Checking the battery .......................72
Convenience closing feature ............83
Convenience opening feature ..........83
Display message ............................ 198
Door central locking/unlocking .......68
Important safety notes ....................68
Loss ................................................. 74
Mechanical key ................................ 71
Positions (ignition lock) .................131
Problem (malfunction) .....................74
Starting the engine ........................132
Snow chains ...................................... 272
Sockets Center console .............................. 223
Luggage compartment ...................224
Points to observe before use .........223
Rear compartment .........................224
Spare wheel
Notes/data .................................... 297
Storage location ............................ 252
Stowing .......................................... 253
see Emergency spare wheel
Specialist workshop ............................ 23
Speed, controlling see Cruise control
Speedometer
Digital ............................................ 170
In the Instrument cluster .................29
Segments ...................................... 167
Selecting the unit of
measurement ................................ 175
see Instrument cluster
SRS (Supplemental Restraint
System) Display message ............................ 184
Introduction ..................................... 38
Warning lamp ................................. 205
Warning lamp (function) ................... 38
Standing lamps
Changing bulbs .............................. 111
Display message ............................ 190
Switching on/off ........................... 102Index15

Installing the ball coupling .............161
Lights display message ..................188
Mounting dimensions ....................308
Power supply ................................. 164
Removing the ball coupling ............164
Shift range ..................................... 137
Storing the ball coupling ................164
Trailer loads ................................... 309
Towing away
With both axles on the ground .......265
Tow-starting
Emergency engine starting ............266
Important safety notes ..................264
Trailer coupling
see Towing a trailer
Trailer loads and drawbar
noseweights ...................................... 163
Trailer towing
ESP ®
................................................ 64
PARKTRONIC ................................. 156
Permissible trailer loads and
drawbar noseweights .....................163
Transmission
see Automatic transmission
Transporting the vehicle .................. 266
Traveling uphill Brow of hill ..................................... 150
Driving downhill ............................. 151
Maximum gradient-climbing
capability ....................................... 150
Trim pieces (cleaning instructions) . 248
Trip computer (on-board
computer) .......................................... 170
Trip meter see Trip odometer
Trip odometer
Calling up ....................................... 170
Resetting (on-board computer) ......171
Trunk
see Tailgate
Turn signals
Changing bulbs (front) ...................112
Changing bulbs (rear) ....................113
Display message ............................ 189
Switching on/off ........................... 105
TWR (Tongue Weight Rating)
(definition) ......................................... 294Type identification plate
see Vehicle identification plate
U
Unlocking Emergency unlocking .......................77
From inside the vehicle (central
unlocking button) ............................. 76
V
Vanity mirror (in sun visor) .............. 221
Vehicle Correct use ...................................... 23
Data acquisition ............................... 24
Display message ............................ 197
Equipment ....................................... 20
Individual settings ..........................175
Limited Warranty ............................. 24
Loading .......................................... 281
Locking (in an emergency) ...............77
Locking (SmartKey) .......................... 69
Lowering ........................................ 258
Maintenance .................................... 21
Parking for a long period ................ 144
Pulling away ................................... 133
Raising ........................................... 255
Reporting problems .........................24
Towing away .................................. 264
Transporting .................................. 266
Unlocking (in an emergency) ...........77
Unlocking (SmartKey) ......................69
Vehicle data ................................... 308
Vehicle battery
see Battery (vehicle)
Vehicle data ....................................... 308
see Technical data
Vehicle dimensions ........................... 308
Vehicle emergency locking ................ 77
Vehicle identification number see VIN
Vehicle identification plate .............. 301
Vehicle tool kit .................................. 252
Video (DVD) ........................................ 173
VIN ...................................................... 301
18Index

If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned on these
parts.GWARNING
Never touch the heating element or sides of
the lighter; they are extremely hot. Hold the
knob only.
Make sure any children traveling with you do
not injure themselves or start a fire with the
hot cigarette lighter.
XTurn the SmartKey to position 2 in the
ignition lock.XTo open: slide cover : forwards until it
engages.XPress in cigarette lighter ;.
Cigarette lighter ; will pop out
automatically when the heating element is
red-hot.XTo close: press cover : briefly at the
front.
The cover moves back.12 V sockets
Points to observe before use
The sockets can be used for accessories, e.g.
lamps or mobile phone chargers with a
maximum current draw of 180 W (15 A).
If you use the sockets for long periods when
the engine is switched off, the battery may
discharge.
XTurn the SmartKey to position 1 in the
ignition lock.
i An emergency cut-out ensures that the
on-board voltage does not drop too low. If
the on-board voltage is too low, the power
to the sockets is automatically cut. This
ensures that there is sufficient power to
start the engine.
Socket in the front-compartment center
console
XTo open: slide cover : forwards until it
engages.XLift up the cover of socket ;.XTo close: press cover : briefly at the
front.
The cover moves back.Features223Stowing and featuresZ

XOpen flap =.XSwitch the ignition on.XInsert the plug of the electronic device into
115 V power socket :.
Indicator lamp ; lights up.
If indicator lamp ; does not light up,
consult the section on malfunctions.XTo turn off: disconnect the plug from 115 V
power socket :.
Ensure that you do not pull on the cord.XClose flap =.
Possible causes of malfunction:
R the on-board power supply is not within a
permissible volt range.
R the temperature of the DC/AC converter is
temporarily too high.
R some small electronic devices have a
constant nominal power of less than
150 W, but a very high inrush current.
These devices will not work. If you connect
such a device, 115 V power socket : will
not supply it with power.
If indicator lamp ; still does not light up,
contact a specialist workshop, e.g. an
authorized Mercedes-Benz Center.
mbrace
Important safety notes
! A license agreement must exist in order
to activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
Shortly after successfully registering with the
mbrace service, a user ID and password will
be sent to you by post. You can use this
password to log in to the mbrace section
under "Owners Online" at http://
www.mbusa.com 26
.
The mbrace system is available if:
R it has been activated and is operational.
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center.
R a service subscription is available.
R the starter battery is sufficiently charged.
i Determining the location of the vehicle on
a map is only possible if there is sufficient
GPS reception and the vehicle position can
be forwarded to the Customer Center.
The mbrace system
The mbrace system provides different
services, e.g.:
R automatic and manual emergency call
R Roadside Assistance call
R MB Info call
To adjust the volume during an mbrace call,
proceed as follows:
XPress the W or X button on the
multifunction steering wheel.
or
XUse the volume controller of the audio
system.26 USA only.Features225Stowing and featuresZ

You can find further information and a
description of all available features under
"Owners Online" at http://
www.mbusa.com 27
.
System self-test
After you have switched on the ignition, the
system carries out a self-diagnosis.
GWARNING
A malfunction in the system has been
detected if one of the following conditions
occurs:
R the indicator lamp in the SOS button does
not light up during the system self-
diagnosis.
R the indicator lamp in the F Roadside
Assistance button does not light up during
the system self-diagnosis.
R The indicator lamp in the ï information
button does not light up during self-
diagnosis of the system.
R the indicator lamp in the SOS button,
F Roadside Assistance button or ï
information button continues to be lit red
after the system self-diagnosis.
R The Tele Aid Inoperative or Tele Aid
Not Activated message appears in the
multifunction display after the system self-
test.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
the event of an emergency, assistance must
be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
Center under
1-800-FOR-MERCedes(1-800-367-6372)
or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call
Important safety notes
! A license agreement must exist in order
to activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i An mbrace emergency call that has been
initiated automatically cannot be
terminated by the customer.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears on the multifunction display.
The audio output is muted.
Once a connection has been established, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R current location of the vehicle (as
determined by the GPS system)
R vehicle identification number
R information on the type of emergency
Shortly after the emergency call has been
initiated, a voice connection is automatically
27 USA only.226FeaturesStowing and features

established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If no vehicle occupant answers, an
ambulance is immediately sent to the
vehicle.GWARNING
If the indicator lamp in the SOS button is
flashing continuously and no voice
connection to the Mercedes-Benz Customer
Assistance Center was established, then the
mbrace system could not initiate an
emergency call (e.g. the relevant cellular
phone network is not available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
Making an emergency call
XTo initiate an emergency call
manually: press cover : briefly to open
it.XPress SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.XWait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.XAfter the emergency call is ended, close
cover :.GWARNING
If you feel in any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Mercedes-Benz Customer Assistance Center
will automatically contact local emergency
officials with the vehicle's approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
Roadside Assistance button
XPress and hold Roadside Assistance
button : for more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button :
flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
Features227Stowing and featuresZ

and on further products and services offered
by Mercedes-Benz USA.
Further details on the mbrace system can be
found under http://www.mbusa.com 28
.
Log in under "Owners Online".
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button : is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center. All other
calls can be ended by pressing the ~
button on the multifunction steering wheel or
the corresponding button for ending a
telephone call on the audio system or on
COMAND.
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, we
recommend that you do this only when the
vehicle is stationary and in a safe location.
Downloading destinations in COMAND
i Information on the components and
operating principles of COMAND can be
found in the separate COMAND operating
instructions.
i You can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Destination Download gives you access to a
database with over 15 million points of
interest (POIs)/important destinations that
can be downloaded onto the navigation
system of your vehicle. If you know the
destination, you can download the address or
obtain the location of points of interest
(POIs)/important destinations in the
surrounding area.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
28 USA only.Features229Stowing and featuresZ