service MERCEDES-BENZ GLS 2021 User Guide

#
Enterthedes tinat ionin2. The entries can
be made inanyor der .
The follo wing entries can bemade, forex am‐
ple:
R City ,st re et,house number
R Street,cit y
R ZIP code
R POI name orPOI categor y,e.g. Parkin g
R Cont actname #
Select asear chresult inlist3.
The routecan becalc ulated.
% Youcan find further information aboutdesti‐
nation entry,e.g. 3wo rdaddr esse s,in the
Dig ital Op erator' sMa nua l.
Ch ang ingco untr y #
Select theindicat orforfe der alstat eor prov ‐
inc e1. #
Selec tth efe der alstat eor thepr ov inc ein
1. #
Enterth ecount ryindic ator. #
Selec tth ecount ryon list3. #
Select thefe der alstat eor thepr ov inc efrom
lis t3.
Using online search
Des tinationentr yus es onl ine mapser vices. If
th eon- boar dsear chfinds nosuitab lede stina‐
tion sor ifyo uch ang ecoun tries, theonline
sear chisavailable.
Fo rth edes tinat ionyoucan enteran add ress, a
POI ora3 wo rdaddr ess. #
Select coun try ind icat or1. #
Select thepr ov ider forth eonline service
fr om thecount ries list.
or #
Ifth eon- boar dsear chdeliv ersno results,
ent erthedes tinat ionininput line 2. #
Select thedes tinat ioninthelis t.
The detailed viewforth ero uteis displ ayed. Calculating
aro ut eand using settings for
ro ut eguidanc e Re
quirement s:
R The destination hasbeen entered. R
The destination addressissho wn.
Multime diasystem:
4 © 5
Navigation 1
¥ Norouteye t.
¦ Aro utehas been mappe d. #
Select ¥.
The routeto thedes tinat ioniscalculat ed.
Ro uteguidan cebegin s.
or #
Select ¦. 296
MBUX mult imed iasystem

#
Swi tchHig hway Inform ation on oroff. Usi
ngservices Re
quirement s:
R Ther eis an Interne tcon nection .
R Mer cedes meconnectis available.
R Youha ve setup auser account inthe
Mer cedes mePortal.
R The vehicle isconn ectedtoauser accoun t
and youha ve acc eptedth econ ditions ofuse
fo rth eser vice.
Fu rther information canbefound at:
ht tp s:// www .merced es.me
R The serviceis available.
R The servicehas been activat ed atan aut hor ‐
ize dMer cedes-Ben zCent er. Mult
imed iasystem:
4 © 5
Navigation
Displa yingthetraf fic sit uation withLiv eTr af‐
fi c Inf orma tion #
Select Z. #
ActivateTra ffic. #
Select Adva nced. #
Select View . #
Select MapEle ments . #
Swi tchon Tra fficInci dents ,Fre eFlo wing
Tra fficand Delay.
If traf fic inf ormati onhasbee nre cei ved, then
tra ffic inc ident ssuc has roadw orks ,ro ad
bloc ks,local area repor ts(e.g. fog) and warn‐
ing mess ages aredispla yed.
The traffic dela yis displa yedfo rth ecur rent
ro ute. Traf fic del ayslas ting oneminut eor
long erareta ke nint oconsi deratio n.
Di spl aying hazardwa rnings withCar -to-X -
Comm unication
If hazar dwa rnings areav ailable these can be
sho wnassymbols onthemap. Thedispla y depends
onthese ttings forth eTraffic andTraf-
fic Incidents option s. #
Setth eop tion s.
If Traffic isswitc hedoffand Traffic Incidents
is switc hedon,thesymbols aresho wnon
th epr ospect ive ro ute.
Disp laying weather information andother
map contents #
Select Z. #
Select Advanced . #
Select View. #
Select MapElements . #
Scrollup and showtheONLIN EMAP CON-
TENT categor y. #
Swi tchon aser vice ,e.g. Wea ther.
Cu rrent weather informat ionisdispla yedon
th ena vig ation map,e.g.temp eratur eor
cloud cover. 298
MBUX multimedia system

R
Twomobile phones areconn ectedwithth e
multime diasystem viaBlue tooth®
(tw o
phone mode).
- Youcan useallthefunc tionsof themulti‐
media system withth emobile phonein
th efo re ground.
- Youcan recei veinc omin gcalls andmes‐
sag eswit hth emobile phoneinthebac k‐
gr ound.
Yo ucan interch ang eth emobile phonein
th efo re ground andbackground .
Connect ingamob ilephone
Re quirement s:
R Blue tooth®
is act ivat ed on themobile phone
(see themanuf acturer'soper ating instruc‐
tion s).
R Blue tooth®
is act ivat ed on themultimedia
sy stem. Multimedia
system:
4 © 5
Phone
Sear ching fora mob ile pho ne #
Select í. #
Select Connect NewDevice.
Co nnectin gamob ile pho ne
Au thor ization follo ws usin gsec uresim ple pair‐
ing . #
Select amob ilephon e.
A co de isdispl ayed inthemultimedia system
and onthemobile phone. #
Ifbo th code smatc h,conf irm thecode onthe
mobil ephone.
Fu nctions inthete lephon ymenu
In thete lephon ymen uyo uha ve thefo llo wing
func tions,forex am ple:
R Mak ingcalls ,e.g .:
- R Accep ta cal l
- k EndCall
- i Create Conf. Call
- Accep ting orrejecti ngawa itin gcall R
Managin gcon tacts, e.g.:
- Downl oading mob ile pho necont acts
- Managi ngthefo rm atofacon tact's name
- Saving acont actasafa vo rite
R Recei ving andsend ingmess ages, e.g.:
- Usingthere ad-al oudfunction
- Dictating ane wmes sage Mer
cede sme and apps Mer
cede sme connect Inf
ormation onMer cede sme connect
Mer cedes meconnect consistsof multi pleserv‐
ices.
Yo ucan usethefo llo wing service svia themulti‐
media system and theove rhead control panel,
fo rex am ple:
R Accid ent and Brea kdo wnManag eme nt(me
bu tton orsitu ation-de pendentdispl ayinthe
multime diasystem)
R Concier geSer vice (mebutton), ifacti vated 302
MBUX multimedia system

R
Mer cedes-Ben zemer gency callsy stem (aut o‐
matic emergency calland SOS button)
Mercede sme conne ctAccid ent and Brea kdo wn
Ma nag eme nt,theMer cedes meconnect Con‐
cier geSer vice (if ser vice isacti vated) and the
Mer cedes-Ben zemer gency callcent erareav aila‐
ble foryo uar oun dth ecloc k.
The mebutt onand theSOS buttoncan befound
on theve hicle's overhead control panel
(/ page304).
Yo ucan also calltheMer cedes- BenzCustomer
Cent erusi ng themultimedia system
(/ page305).
Please note that Mer cedesme connectis a
Mer cedes-Ben zser vice.In emer gencie s,firs tcal l
th enation alemer gency service sus ing the
st andar dnat ionalemer gency service telephon e
numb ers. In emer gencie s,youcan also usethe
Mer cedes-Ben zemer gency callsy stem
(/ page31 0).
Ob serveth econ ditions ofuse forMer cedes me
connect andother services. These canbe
obt ained intheMer cedes mePortal: http s://
me. secure.m erced es-ben z.com Fu
rther information aboutMercedes meconn ect
ser vices canbeobt ained intheMer cedes me
Po rtal: http s:// me. secure.m erced es-ben z.com
Inf orma tion onMer cedes meconnect Acci‐
dent andBreak down Manag emen t
The Accid ent and Brea kdo wnManag eme ntcan
incl udeth efo llo wing functions:
R Supplem enttotheMer cedes- Benzemer‐
ge ncy callsy stem (/ page31 0)
If necessa ry,th econ tact per son atthe
Mer cedes-Ben zemer gency callcent erfor‐
wa rdsth ecall toMer cedes meconn ectAcci‐
dent andBrea kdo wnManag eme nt.Forw ard‐
ing thecall isho we verno tpossi bleinall
countr ies.
R Breakdo wnassi stanc eby ate ch nici anon
lo cati onand /or theto wing away oftheve hi‐
cle tothenear estaut hor ized Mercedes- Benz
Cent er
Yo uma ybe charge dfo rth ese services.
R Addition totheemer gency guide af te rau to‐
matic accide ntor breakdo wndetection
(/ page 305) In
theeve ntofabr ea kdo wnoracci dent, fur‐
th er vehicle datais sent whichenables opti‐
mal suppor tby theMer cedes- BenzCustomer
Cent erand theaut hor ized service partner or
br eakdo wnassis tance.
R Addition totheMer cedes meconnect
ser vice Telediagno stics
Wi th theTe lediagno stics func tion,spec ific
we arand failur ere por tsarere cor ded bythe
ser vice prov ider ,in so faras these can be
clear lyint erpr eted and areav ailable thro ugh
th emonit oring ofcom ponen tsthat aresub‐
je ct to diagnos tics.
If yo ur vehicle detects abr ea kdo wnorthre at
of abr eak down, youma ybe prom pte dvia
th emultimedia system tocont actthe
Mer cedes-Ben zCus tomer Cent erforfur ther
help. Thisprom ptinthemultimedia system
onl yappear swhen theve hicle isstatio nary. MBUX
multimedia system 303

%
These services aresubject totech nica l
re strictions such asthemobile phonecover‐
ag e, mobil ene tworkqu alit yand theability of
th epr ocessin gsy stems tointerpr et the
tr ans ferred dat a.In some circums tances,
th is can result indela ysorthefa ilur eof the
inf ormatio nto appear inthemultimedia sys‐
te m.
Mor einf ormation aboutMer cedes meconnect
ser vices canbeobt ained intheMer cedes me
Po rtal: http s:// me. secure.m erced es-ben z.com
Data trans ferre ddur ing Mer cedes mecon‐
ne ct cal lse rvices
The datatransf erreddur ing aMer cedes mecon‐
nec tcall depends on:
R The reason forinitia tionofthecall
R The service that isselec tedin thevo ice con ‐
tr ol system
R The activ ated Mer cedes meconnect services
Whic hdat ais transf erredfo rth eser vices canbe
ta ke nfrom thecur rentl yva lid term sof use.
These canbeobt ained intheMer cedes mepor‐
ta l:htt ps:/ /me .secure.m ercedes -benz.com Mer
cedes mecalls Mak
ingacall viatheove rhead contr olpa nel 1
mebutt onforser vice, concier georinforma‐
tion calls
2 SOS buttoncover
3 SOS button (emerg ency callsy stem) #
Tomak eaMe rcedes mecall: press me
butt on1. #
Tomak ean eme rgency call:press SOS
butt oncover2 brief lyto open. #
Press and hold SOS button3 forat lea st
one second.
If aMer cedes mecall isactiv e,an emer gency
cal lcan still be trigg ered. This hasprior ity ove r
all other activ ecalls.
Inf ormat ionabout theMer cedes mecall
using theme button
A cal lto theMer cedes- BenzCustomer Cent er
has been initiatedvia theme butt onintheove r‐
head controlpanel orthemultimedia system
(/ page304).
Using thevo ice dialog system youacc ess the
desir edser vice:
R Concier geSer vice (if th eser vice isactiv ated)
R Accid ent and Brea kdo wnManag eme nt
R Mer cede s-Benz Customer Centerforge ner al
inf orma tionab ou tth eve hicle 30
4
MBUX multimedia system

Yo
ucan find informa tionon thefo llo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating theve hicle
R Near estaut hor ized Mercedes-Ben zCent er
R Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er(/ page306).
Call ingtheMer cedes- BenzCustomer Center
usi ng the multi mediasy stem
Re quirement s:
R Access toaGSM networkis available.
R The contract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition mustbe switc hedonsothat
ve hicle datacan betransf erredaut omati‐
cally . Multimedia
system:
4 © 5
Phone 5
g #
Call Mercedes meconnect.
Af terconf irmation, themultimedia system
sends there qu ired vehicle data.The data
tr ansf erissho wninthemedia display.
Then, youcan selectaser viceand beconn ect ed
to aspec ialistat theMer cedes- BenzCustomer
Cent er.
% Insome countr ies,orifth eConcier ge
Ser vice isacti ve,yo uwill beconn ect ed
dir ect lywith theMer cedes- BenzCustomer
Cent er.
The Concierg eSer vice isno tav ailable inall
coun tries. Moreinf ormat ionabout Mercedes
me connectser vices can beobt aine din the
Mer cedes mePortal: http s://
me. secure.m erced es-ben z.com
Calli ngtheMer cedes- BenzCustomer Center
af te raut omat icac ciden tor break down
de tection
Re quirement s: R
The vehicle hasdetected anacci dent or
br ea kdo wnsitu ation.
R The vehicle isstatio nary.
R The hazar dwa rning light sar eswitc hedon.
% This function isno tav ailable inall coun tries.
The vehicle candetect acci dent orbrea kdo wn
situ ations undercer tain cir cums tances.
In theeve ntan acci dent or brea kdo wnisde tec‐
te d, theemer gency guide sho wssafetyno tesin
th emultimedia system displa y.
Af terqu itting theemer gency guide displ ayon
th emultimedia system, apr om ptappear sask ing
whe ther youwish toget suppor tfr om the
Mer cedes-Ben zCus tomer Cent er. #
Select Call.
R Afteryo ur agr eem ent,or ifth eMer cedes
me connect service "Acciden tand Break‐
do wn Manag ement"is activ e,theve hicle
dat ais transf erredaut omatic ally
(/ page303).
R The Mercedes- BenzCus tomer Cent er
ta ke syo ur call and orga nize sth ebr eak‐
do wn and acciden tassis tance. MBUX
multimed iasystem 305

Yo
uma ybe charge dfo rth ese services.
% Depen dingonthese verity of theacciden t,
an aut omatic emergency callcan beiniti‐
at ed .Thi sha spr iority over all other activ e
calls.
% Inaddition, ifth eMer cedes meconnect
ser vice "Telediagnos tics"is activ e,asimilar
pr om ptcan appea raf te ra dela yin theeve nt
of abr ea kdo wn. Ifyo uar ealr eady incontact
wit hth eMer cedes- BenzCustomer Cent eror
ha ve already recei vedsuppor t,th is prom pt
can beigno redor declined.
% Ifyo uans werth epr om ptforsupp ortfr om
th eMer cedes- BenzCustomer Cent erwit h
Later, themessag ewill behidden and
appear again later.
The prom pttrig ge redby theMer cedes me
con nect service "Telediagnos tics",can either
be con firm ed ordeclined. Afterbeing
decli ned, this will notbe sho wnagain.
Ar ranging aser vice appointment viaa
Mer cedes mecall
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred aut
omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. #
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem ent,th eve hicle datais
tr ansf erredand theMer cedes- Benzcustomer
cent ertake syo ur prefer redappointm ent
dat e.The information isthen sent toyour
desir edser viceout let.
This willcontact youto conf irm theappoint‐
ment andifneces sarycon sult about the
de tails.
% Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear sat alat er tim e. Tr
ansf erre ddata during aMer cedes mecall
If yo uini tiat easer vicecall usin gMer cedesme,
dat ais transf erredto enable targeted advice and
an efficie ntser vice .
The follo wing requ iremen tsmus tbe fulf illed for
th etransf erofthedat a:
R The ignition isswitc hedon.
R The requ ired dat atransf ertech nol ogy issu p‐
po rted bythemobile service operator.
R The qualit yof themobile connect ionissuf fi‐
cie nt.
Mu lti-sta ge trans ferdepe ndsonthefo llo wing
fa ct or s:
R Reason forth einitiat ionofthecall
R The available mobilephon etransm ission
te ch nol ogy .
R The activatedMer cedes meconnectser v‐
ices.
R The service select edinthevo ice con trol sys‐
te m. 306
MBUX multime diasystem

Data
trans ferif Me rcedes meconnect serv‐
ices areno tact ivat ed
If no Mer cede sme connectser vices areact iva‐
te d, thefo llo wing datais transf erred:
R Vehicle identif ication number
R Time ofthecall
R Reason forth einitiat ionofthecall
R Conf irmation ofthedat apr otect ion prom pt
R Coun try ind icat oroftheve hicle
R Setlanguag efo rth emultimedia system
R Telephon enumb erofthecomm unication
platf orm ins talled intheve hicle
If acall ismade fora ser vice appointment via
th eser vice reminder ,th efo llo wing datais also
transmit ted:
R Cur rent mil eage and main tenance data
If acall ismade afte rau tomatic accide ntor
br eakdo wndetection using themultimedia sys‐
te m, thefo llo wing datais also transm itted:
R Cur rent mil eage and main tenance data
R Cur rent vehicle location If
Ac cid ent and Brea kdo wnManag eme ntis
cal led via thevo ice con trol system, thefo llo wing
dat acan also becalled upfrom theve hicle by
th eMer cedes- BenzCustomer Cent er:
R Current vehicle location
Data transf erifMer cedes meconne ctser v‐
ices areactiv ated
Onl yif th ere spectiv eser vice isactiv ated will
additional incident-specificdat abe transmitt ed
in thesecon dstag eto enable anoptimal
ser vice.
An ove rview of thedat atransmit tedcan be
fo und inthere spectiv ete rm sof use for
Mer cedes meconn ectservices. These canbe
obt ained intheMer cedes mePortal: http s://
me. secure.m erced es-ben z.com
Data processing
The datatrans mittedwit hin thescope ofthecall
is dele tedfrom thepr ocessin gsy stem afte rth e
cal lis finis hed ,in so faras this dat ais no tbeing
used forot her activ ated Mer cedes meconn ect
ser vices.
The incident- specificdat ais processed and
st or ed intheMer cedes- BenzCustomer Cent er and,
ifre qu ired toprocess theinciden t,forw ar‐
ded totheser vice partner aut hor ized bythe
Mer cedes-Ben zCus tomer Cent er.Plea setake
no te ofthedat apr otect ion information onthe
Mer cedes meInterne tpag eat https: //
www .mercedes.me orinthere cor ded mess age
imme diat ely afte rcall ing theMer cedes- Benz
Cus tomer Cent er.
% The recor ded mess ageis no tav ailable in
eve rycou ntry. Ov
ervie wof theMer cedes me&App smenu When
youlog inwit hauser accoun tto the
Mer cedes mePortal, then ser vices andoffers
fr om Mer cedes-Benz willbe available toyou.
Fo rmor einf ormation consult anauthor ized
Mer cedes-B enzCent eror visit theMer cedes me
por tal:htt ps:/ /me .secure.m ercedes -benz.com
% Mak esur eyo ualw ayske ep theMer cedes
me apps updat ed.
Yo ucan callupthemenu usingMercedes me&
Apps inthemultimedia system. MBUX
multimedia system 30
7

In
theMercedes me&Apps menu, thefo llo wing
op tion scan beavailable:
R Con nectingth eve hicle withth eMercedes
me user account
R Dele tingacon nect ionbetween aMercedes
me user account andtheve hicle R
Call inguptheMer cedes meservices
R Calling upapps suchas, In-Car Office orthe
we bbr ows erdepending onavailabilit y We
bbr ow ser overview Yo
ucan callupwebsit eswit hth ewe bbr ows er.
The webbr ows erisstar tedusing theMercedes
me &Apps menu. 1
URL entry
2 Bookma rks
3 Webpag e,bac k 4
Webpag e,forw ards
5 Torefresh/s top
6 Options %
Websit escann otbe sho wnwhile theve hicle
is in mo tion. 308
MBUX multimedia system

Smar
tphone integratio n Wi
th Smar tphoneIntegr ation, youcan usecer‐
ta in func tionson your mob ilephon evia themul‐
timedia system displa y.
Onl yone mobile phoneatatime canbeconnec ‐
te dvia Smar tphon eInt egratio nto themultime‐
dia system. Also foruse withtw ophone mode
wit hsmar tphone integr ation, onlyoneadditional
mobil ephone canbeconnect edusing Blue ‐
to oth®
wit hth emultimedia system.
The fullrang eof func tions forSmar tphone Inte‐
gr ation isonly possi blewithan Interne tconnec‐
tion. Theappropr iat eapplication mustbe down‐
loaded onthemobile phonetouse Smartphon e
In te gr ation. Themobile phonemustbe switc hed
on and conn ectedtoaUS Bpor twit hth eç
symbol onthemultimedia system using asuit a‐
ble cable.
Apps forSmar tphone Integr ation
R Mer cedes-Benz Link(impleme ntation ofthe
function using theMer cedes- BenzLinkcon‐
tr ol bo x)
R Apple CarPla y® R
Android Auto
Yo ucan star tSm artphon eIn te gr atio nusin gth e
Mercedes me&Apps menu.
Yo ucan endSm artphon eIn te gr atio nby discon ‐
nec tingth econ nect ingcable between the
mobil ephone andmultime diasystem.
Ov ervie wof transf erre dve hicl edata
When using Smar tphone Integr ation, certain
ve hicle datais transf erredto themobile phone.
This enables youto get thebes tout ofselect ed
mobile phoneservices. Vehicle datais no t
dir ectl yaccessible.
The follo wing system information istransmit ted:
R Softwarere lease ofthemultimedia system
R System ID(anon ymized)
The transf erofthis dat ais used toalter how
con tent isdispl ayed tocor respond tothedr iving
situation .
The follo wing positiondatais transm itted:
R Coor dinat es
R Speed R
Com pass direct ion
R Accel erati on dire ction
Thi sda ta isused bythemobile phoneto
im prove theaccur acyofthena vig ation (e.g.for
continu ation inatunnel ). Mer
cedes -Ben zeme rgency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem Yo
ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheeve ntofan acci dent. eCall
in no wayre places assistance prov ided from
dialing 911.
Mer cedes-Ben zeCal lonl yfunct ionsinareas
wher emobile phonecoverage isavailable from
th ewir eless service prov ider s.Insuf ficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emerg encycallnotbeing
tr ansmitt ed.
eCal lis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetra nsmiss ionofdat a MBUX
multimedia system 309