MERCEDES-BENZ GLS SUV 2018 Owner's Guide

Seat beltsAdjusting the driver's and front-
passenger seat belt .........................4 8
Adjusting the height ......................... 48
Cleaning ......................................... 336
Correct usage .................................. 47
Fastening ......................................... 48
Important safety guidelines ............. 46
Introduction .....................................4 5
Releasin g ......................................... 48
Switching belt adjustment on/off
(on-board computer) ...................... 244
Warning lamp ................................. 280
Warning lamp (function) ................... 48
Seats
Adjusting (electrically) ..................... 98
Adjusting the 4-way lumbar sup-
port ................................................ 106
Adjusting the head restraint ............ 99
Calling up a stored setting (mem-
ory function) .................................. 114
Cleaning the cover ......................... 336
Entry position (3rd row of seats) .... 103
Exit position (3rd row of seats) ...... 104
Folding down/up (third row of
seats) ............................................. 101
Folding the 2nd row of seats
forward electrically ........................ 105
Folding the 2nd row of seats
forward manually ........................... 103
Folding the rear bench seat for-
wards/back ................................... 303
Important safety notes .................... 97
Overview .......................................... 97
Seat heating problem .................... 108
Seat ventilation problem ................ 108
Storing settings (memory func-
tion) ............................................... 113
Switching seat heating on/off ....... 106
Switching seat ventilation on/off .. 107
Section
Sliding sunroof ................................. 92
Selector lever
Cleaning ......................................... 336
Sensors (cleaning instructions) ....... 334
Service menu (on-board com-
puter) .................................................. 242 Service message
see ASSYST PLUS
Service products
Brake fluid ..................................... 390
Coolant (engine) ............................ 390
DEF special add
itives ..................... 389
Engine oil ....................................... 389
Fuel ................................................ 387
Important safety notes .................. 386
Refrigerant (air-conditioning sys-
tem) ............................................... 391
Washer fluid ................................... 391
Setting the air distribution ............... 133
Setting the airflow ............................ 133
Setting the date/time format
see also Digital Operator's Man-
ual .................................................. 292
Setting the language
see also Digital Operator's Man-
ual .................................................. 292
Setting the time
see also Digital Operator's Man-
ual .................................................. 292
Settings
Factory (on-board computer) ......... 245
On-board computer ....................... 243
SETUP (on-board computer,
Mercedes-AMG vehicles) .................. 246
Side impact air bag ............................. 51
Side marker lamp (display mes-
sage) ................................................... 260
Side windows
Cleaning ......................................... 333
Convenience closing feature ............ 90
Convenience opening feature .......... 90
Hinged side windows ....................... 89
Important safety information ........... 88
Opening/closing .............................. 89
Overview .......................................... 88
Problem (malfunction) ..................... 92
Resetting ......................................... 91
Reversing feature ............................. 89
SIRIUS services
see also Digital Operator's Man-
ual .................................................. 292
Sliding sunroof
Important safety notes .................... 92
Index19

Opening/closing .............................. 93
Problem (malfunction) ..................... 96
Resetting ......................................... 94
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery ....................... 80
Changing the programming .............7 9
Checking the battery ...................... .80
Convenience closing feature ............ 91
Convenience opening feature .......... 90
Dis play message ............................ 278
Door central locking/unlocking ...... .77
Important safety notes .................... 77
KEYLESS-GO start function .............. 79
Loss .................................................8 1
Mechanical key ................................ 79
Overview .......................................... 77
Positions (ignition lock) ................. 140
Problem (malfunction) ..................... 81
Starting the engine ........................ 142
Smartphone
Starting the engine ........................ 142
SMS
see also Digital Operator's Man-
ual .................................................. 292
Snow chains
Information .................................... 356
Sockets
Center console .............................. 312
General notes ................................ 312
Luggage compartment ...................3 13
Rear compartment ......................... 312
Sound
Switching on/off ........................... 293
Special seat belt retractor .................. 60
Specialist workshop ............................ 31
Speed, controlling
see Cruise control
Speedometer
Digital ............................................ 237
In the Instru
ment cluster ................. 37
Segments ...................................... 233
Selecting the display unit ...............2 43
Standing lamps
Display message ............................ 260
Switching on/off ........................... 116 Start/Stop button
Starting the engine ........................ 142
Start/stop function
see ECO start/stop function
Starting (engine) ................................ 141
STEER CONTROL .................................. 75
Steering
Display message ............................ 277
Steering Pilot
Activating/deactivating ................. 241
Display message ............................ 271
Steering wheel
Adjusting (electrically) ................... 109
Adjusting (manually) ...................... 108
Button overview ............................... 38
Buttons (on-board computer) ......... 234
Cleaning ......................................... 336
Important safety notes .................. 108
Steering wheel heating .................. 109
Storing settings (memory func-
tion) ............................................... 113
Steering wheel heating
Problem (malfunction) ................... 109
Switching on/off ........................... 109
Steering wheel paddle shifters ........ 152
Stopwatch (RACETIMER) ................... 246
Stowage areas ................................... 300
Stowage compartments
Armrest (under) ............................. 301
Center console .............................. 302
Center console (rear) ..................... 302
Cup holders ................................... 308
Eyeglasses compartment ............... 302
Glove box ....................................... 301
Important safety information ......... 300
Stowage net ................................... 302
Stowage net ....................................... 302
Summer tires
In winter ........................................ 356
Sun visor ............................................ 310
Suspension setting
AIRMATIC ...................................... 188
AMG adaptive sport suspension
system ........................................... 191
Suspension tuning
SETUP (on-board computer,
Mercedes-AMG vehicles) ............... 246
20Index

SUV(Sport Utility Vehicle) ....................... 30
Switching air-recirculation mode
on/off .................................................1 35
Switching on media mode
Via the device list .......................... 298
T
Tachometer ........................................ 233
Tailgate
Display message ............................ 276
Emergency unlocking ....................... 88
Important safety notes .................... 84
Limiting the opening angle ............... 88
Opening dimensions ...................... 392
Opening/closing (automatically
from inside) ...................................... 87
Opening/closing (automatically
from outside) ................................... 86
Opening/closing (from outside) ....... 85
Power closing .................................. 84
Tank
see Fuel tank
Tank content
Fuel gauge ....................................... 37
Technical data
Capacities ...................................... 386
Information .................................... 384
Tires/wheels ................................. 379
Trailer loads ................................... 395
Vehicle data ................................... 392
Telephone
Accepting a call (multifunction
steering wheel) .............................. 240
Authorizing a mobile phone (con-
necting) ......................................... 296
Authorizing a mobile phone via the
device manager (connecting) ......... 297
Connecting a mobile phone
(device manager) ........................... 297
Connecting a mobile phone (gen-
eral information) ............................ 296
Display message ............................ 277
Menu (on-board computer) ............ 240
Number from the phone book ........ 240
Redialing ........................................ 240
Rejecting/ending a call ................. 240 see also Digital Operator's Man-
ual .................................................. 292
Temperature
Coolant (display in the instrument
cluster) .......................................... 234
Coolant (on-board computer,
Mercedes-AMG vehicles) ............... 245
Engine oil (on-board computer,
Mercedes-AMG vehicles) ............... 245
Outside temperature ...................... 233
Setting (climate control) ................ 132
Transmission oil (on-board com-
puter, Mercedes-AMG vehicles) ..... 245
Through-loading feature ................... 303
Timing (RACETIMER) ......................... 246
Tire pre
ssure
Calling up (on-board computer) ..... 361
Checking manually ........................ 360
Display message ............................ 273
Maximum ....................................... 360
Not reached (TIREFIT) .................... 342
Notes ............................................. 359
Reached (TIREFIT) .......................... 343
Recommended ............................... 357
Tire pressure loss warning system
General notes ................................ 360
Important safety notes .................. 361
Restarting ...................................... 361
Tire pressure monitor
Checking the tire pressure elec-
tronically ........................................ 363
Function/notes ............................. 361
General notes ................................ 361
Important safety notes .................. 362
Radio type approval for the tire
pressure monitor ........................... 364
Restarting ...................................... 364
Warning lamp ................................. 291
Warning message .......................... 363
Tire pressure table ............................ 358
TIREFIT kit
Important safety notes .................. 341
Storage location ............................ 339
Tire pressure not reached .............. 342
Tire pressure reached .................... 343
Using ............................................. 341
Tires
Aspect ratio (definition) ................. 373
Index21

Average weight of the vehicle
occupants (definition) .................... 372
Bar (definition) ............................... 372
Changing a wheel .......................... 374
Characteristics .............................. 372
Checking ........................................ 354
Curb weight (definition) ................. 373
Definition of terms ......................... 372
Direction of rotation ...................... 375
Display message ............................ 273
Distribution of the vehicle occu-
pants (definition) ............................ 374
DOT (Department of Transporta-
tion) (definition) ............................. 372
DOT, Tire Identification Number
(TIN) ............................................... 371
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 372
GTW (Gross Trailer Weight) (defi-
nition) ............................................ 373
GVW (Gross Vehicle Weight) (def-
inition) ........................................... 373
GVWR (Gross Vehicle Weight Rat-
ing) (definition) .............................. 373
Important safety notes .................. 354
Increased vehicle weight due to
optional equipment (definition) ...... 372
Information on driving .................... 354
Kilopascal (kPa) (definition) ........... 373
Labeling (overview) ........................ 369
Load bearing index (definition) ...... 374
Load index ..................................... 371
Load index (definition) ................... 373
M+S tires ....................................... 356
Maximum load on a tire (defini-
tion) ............................................... 373
Maximum loaded vehicle weight
(definition) ..................................... 373
Maximum permissible tire pres-
sure (definition) ............................. 373
Maximum tire load ......................... 371
Maximum tire load (definition) ....... 373
MOExtended tires .......................... 356
Optional equipment weight (defi-
nition) ............................................ 374
PSI (pounds per square inch)(de
f-
inition) ........................................... 373
Replacing ....................................... 374 Service life ..................................... 355
Sidewall (definition) ....................... 374
Snow chains .................................. 356
Speed rating (definition) ................ 373
Storing ........................................... 375
Structure and characteristics
(definition) ..................................... 372
Summer tires in winter .................. 356
Temperature .................................. 368
TIN (Tire Identification Number)
(definition) ..................................... 374
Tire bead (definition) ...................... 373
Tire pressure (definition) ................ 373
Tire pressures (recommended) ...... 372
Tire size (data) ............................... 379
Tire size designation, load-bearing
capacity, speed rating .................... 369
Tire tread ....................................... 355
Tire tread (definition) ..................... 373
Total load limit (definition) ............. 374
Traction ......................................... 368
Traction (definition) ....................... 374
Tread wear ..................................... 368
TWR (permissible trailer drawbar
noseweight) (definition) ................. 374
Uniform Tire Quality Grading
Standards ...................................... 367
Uniform Tire Quality Grading
Standards (definition) .................... 372
Wear indicator (definition) ............. 374
Wheel and tire combination ........... 379
Wheel rim (definition) .................... 372
see Flat tire
Tool
see Vehicle tool kit
Top Tether ............................................ 63
Tow-starting
Emergency engine starting ............ 352
Important safety notes .................. 349
Towing a trailer
Axle load, permissible .................... 395
Cleaning the trailer tow hitch ......... 335
Coupling up a trailer ...................... 227
Decoupling a trailer ....................... 229
Driving tips .................................... 225
Important safety notes .................. 224
Installing the ball coupling ............. 226
Lights displ ay me
ssage .................. 260
22Index

Mounting dimensions .................... 395
Parking Assist PARKTRONIC ..........192
Power supply ................................. 230
Pulling away with a trailer .............. 143
Removing the ball coupling ............ 229
Trailer loads ................................... 395
Towing away
Important safety guidelines ........... 349
Installing the towing eye ................ 350
Notes for 4MATIC vehicles ............ 351
Removing the towing eye ...............3 50
Transporting the vehicle ................ 351
With both axles on the ground ....... 350
Towing eye ......................................... 339
Traffic reports
see also Digital Operator's Man-
ual ..................................................2 92
Traffic Sign Assist
Activating/deactivating the warn-
ing function ....................................2 41
Display message ............................ 268
Function/notes .............................2 08
Important safety notes .................. 209
Instrument cluster display ............. 209
Trailer coupling
see Towing a trailer
Trailer loads and drawbar nose-
weights ............................................... 229
Trailer towing
Active Blind Spot Assist ................. 215
Active Lane Keeping Assist ............ 218
Blind Spot Assist ............................ 211
Permissible trailer loads and
drawbar noseweights ..................... 229
Transfer case ..................................... 155
Transmission
see Automatic transmission
Transmission position display ......... 149
Transporting the vehicle .................. 351
Traveling uphill
Brow of hill ..................................... 174
Driving downhill .............................1 74
Maximum gradient-climbing capa-
bility ............................................... 173
Trim pieces (cleaning instruc-
tions) ..................................................3 36Trip computer (on-board com-
puter)
..................................................2 36
Trip odometer
Calling up ................................... .... 236
R

esetting (on-board computer) ...... 237
Trunk
see Tailgate
Turn signals
Display message ............................ 260
Replacing bulbs (front) ................... 122
Switching on/off ........................... 116
Two-way radio
Frequencies ................................... 384
Installation ..................................... 384
Transmission output (maximum) .... 384
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 374
Type identification plate
see Vehicle identification plate
U
UnlockingEmergency unlocking ....................... 84
From inside the vehicle (central
unlocking button) ............................. 83
Upshift indicator (on-board com-
puter, Mercedes-AMG vehicles) ....... 245
USB devices
Connecting to the Media Inter-
face ............................................... 299
V
Vanity mirror (in the sun visor) ........ 310
Vehicle
Correct use ...................................... 31
Data acquisition ............................... 32
Display message ............................ 275
Equipment ....................................... 28
Individual settings .......................... 243
Limited Warranty ............................. 32
Loading .......................................... 364
Locking (in an emergency) ............... 84
Locking (SmartKey) .......................... 77
Lowering ........................................ 378
Maintenance .................................... 29
Operating safety .............................. 30
Index23

Parking .......................................... 161
Parking for a long period ................164
Pulling away ................................... 143
Raising ...........................................3 76
Reporting problems ......................... 31
Securing from rolling away ............ 375
Towing away .................................. 349
Transporting .................................. 351
Unlocking (in an emergency) ........... 84
Unlocking (SmartKey) ......................7 7
Vehicle data ................................... 392
Vehicle battery
see Battery (vehicle)
Vehicle data ....................................... 392
Vehicle data (off-road driving)
Approach/departure angle ............ 394
Fording depth ................................ 393
Maximum gradient climbing abil-
ity .................................................. 394
Vehicle dimensions ........................... 392
Vehicle emergency locking ................ 84
Vehicle identification number
see VIN
Vehicle identification plate .............. 385
Vehicle level
AIRMATIC ...................................... 190
Vehicle level (display message) ....... 265
Vehicle tool kit .................................. 339
Video
Operating the DVD .........................2 39
see also Digital Operator's Man-
ual ..................................................2 92
VIN ...................................................... 385
Seat ............................................... 386
Type plate ...................................... 385
W
Warning and indicator lamps ABS ................................................ 282
Brakes ...........................................2 81
Coolant .......................................... 288
Distance Pilot DISTRONIC ............. 290
Distance warning ........................... 290
Engine diagnostics ......................... 288
ESP
®.............................................. 284
ESP®OFF ....................................... 285
Fuel tank ........................................ 288 Overview .......................................... 37
Parking brake ................................ 287
PASSENGER AIR BAG ...................... 45
Reserve fuel ................................... 288
Restraint system ............................ 287
Seat belt ........................................ 280
Tire pressure monitor .................... 291
Warranty .............................................. 28
Washer fluid
Display message ............................ 278
Weather display (COMAND)
see also Digital Operator's Man-
ual .................................................. 292
Wheel and tire combinations
Tires ............................................... 379
Wheel bolt tightening torque ........... 378
Wheel chock ...................................... 375
Wheels
Changing a wheel .......................... 374
Checking ........................................ 354
Cleaning ......................................... 333
Emergency spare wheel ................. 380
Important safety notes .................. 354
Information on driving .................... 354
Interchanging/changing ................ 374
Mounting a new wheel ................... 377
Mounting a wheel .......................... 375
Overview ........................................ 354
Removing a wheel .......................... 377
Snow chains .................................. 356
Storing ........................................... 375
Tightening torque ........................... 378
Wheel size/tire size ....................... 379
Window curtain air bag
Display message ............................ 257
Operation ......................................... 51
Windows
see Side windows
Windshield
Defrosting ...................................... 133
Infrared reflective .......................... 324
Windshield washer fluid
see Windshield washer system
Windshield washer system
Adding washer fluid ....................... 329
Important safety notes .................. 391
Windshield wipers
Problem (malfunction) ................... 124
24Index

Rear window wiper ........................ 123
Replacin gth ewiper blade s ............ 123
Switching on/off ........................... 122
Winter driving
Slippery road surfaces ................... 169
Winter operation
Overview ........................................ 356
Radiator cover ............................... 326
Winter tires
M+S tires ....................................... 356
Wiper blades
Cleaning ......................................... 333
Replacing ....................................... 123
Replacing (rear window) ................ 124
Replacing (windshield) ................... 123
Wooden trim (cleaning instruc-
tions) .................................................. 336
Workshop
see Qualified specialist workshop
Z
ZONE functionSwitching on/off ........................... 133
Index25

Introduction
The printedOperator's Manual provide sinfor-
mation about th esaf eoperation of your vehicle.
The Digital Operator's Manual provide scompre-
hensiv eand specifically adapted information on
your vehicle's equipmen tand multimedia sys-
tem. You can call up th eDigital Operator's Man -
ual via th emultimedia system.
iYou will no tincur any cost swhen calling up
th eDigital Operator's Manual. The Digital
Operator's Manual works without connecting
to th eInternet .
Ther eare three ways to access th etopic sof th e
Digital Operator's Manual:
RVisua lsearch
The visual search allows you to explor eyour
vehicl e"virtually". Starting from either th e
vehicl eexterio rvie wor interio rview, you can
access man yof th edifferen ttopic scovered
by th eDigital Operator's Manual. To access
th evehicl einterio rsection ,select th e"Vehi-
cle interior" view.
RKeywor dsearch
The keyword search allows you to search for a
keyword by enterin gcharacters. Further
information can be foun din th eDigital Oper -
ator's Manual in th e"Audio 20 "or "COMAND "
section under th e"Character entr y(teleph -
ony)" keyword .
RContents
You can select individual section sin th econ-
tents.
iThe Digital Operator's Manual is deactiva-
te dfor safet yreason swhile driving .
Operation
Calling up the Digital Operator's Man-
ual
XPress theØ buttonon th ecenter console.
The overview relating to th evehicl eappears.
XSelec tth e"Operator's Manual" men uitem by
turnin g3 or pressin g7 thecontroller.
XConfir m7 themessage about th ewarning
and safet ynotes.
The men ufor th eDigital Operator's Manual
appears.
Operating the Digital Operator's Man-
ual
General notes
Pleas eobserv eth einformation about th eoper -
ation of th econtroller (Ypage 293).
Content pages
The conten tpages can be accessed by mean sof
a visual search , akeyword search or usin gth e
contents .
XTo scroll forward/back :tur n3 thecon-
troller .
XTo displa yin full-screen or animation: slide
8 thecontroller to th elef t:.
XTo select information tex tor sav ebook -
marks: slide9 thecontroller to th e
right ;.
XTo select alink :slide 6thecontroller
down =.
XTo exit acontent page: select the%
symbol ?.
XTo call up th emen uof th eDigital Opera -
tor's Manual: selectÞsymbol A.
26Digital Operator's Manual

Protecting the environment
General notes
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental concerns and recom-
mendations
Wherever the operating instructions require you
to dispose of materials, first try to regenerate or
re-use them. Observe the relevant environmen-
tal rules and regulations when disposing of
materials. In this way you will help to protect the
environment.
Genuine Mercedes-Benz parts
HEnvironmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the
same Limited Warranty entitlements as new
parts.
!Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
Rdoors
Rdoor pillars
Rdoor sills
Rseats
Rcockpit
Rinstrument cluster
Rcenter console
Do not install accessories such as audio sys-
tems in these areas. Do not carry out repairs or welding. You could impair the operating
efficiency of the restraint systems.
Have aftermarket accessories installed at a
qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels as
well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This
could lead to malfunctions in safety-relevant
Genuine Mercedes-Benz parts27
Introduction
Z

systems, e.g. the brake system. Use only genu-
ine Mercedes-Benz parts or parts of equal qual-ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Therefore, only genuine Mercedes-Benz parts
should be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers maintain
a supply of genuine Mercedes-Benz parts for
necessary service and repair work. In addition,
strategically located parts delivery centers pro-
vide quick and reliable parts service.
Always specify the vehicle identification number
(VIN) when ordering genuine Mercedes-Benz
parts (
Ypage 385).
Operator's Manual
Vehicle equipment
i
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possi-
ble. Bear in mind that your vehicle may not
feature all functions described here. This also applies to safety-relevant systems and func-
tions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase contract documentation
for your vehicle contains a list of all the systems
in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Book-
let are important documents and should be kept
in the vehicle.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle applies in
accordance with the warranty terms and condi-
tions in the Service and Warranty Information
booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
RNew Vehicle Limited Warranty
REmission System Warranty
REmission Performance Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
RState warranty enforcement laws (lemon
laws)
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
warranties. These are available at any author-
ized Mercedes-Benz Center.
iShould you lose your Service and Warranty
Information booklet, have an authorized
Mercedes-Benz Center arrange for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you.
Information for customers in Califor-
nia
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a reason-
able number of repair attempts Mercedes-Benz
USA, LLC and/or its authorized repair or service
facilities fail to fix one or more substantial
defects or malfunctions in the vehicle that are
covered by its express warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is likely to cause
28Service and vehicle operation
Introduction