maintenance MERCEDES-BENZ METRIS 2016 MY16 Operator’s Manual

Welcome to the world of Mercedes-Benz
Before you first drive off, read the Operator's
Manual carefully and familiarize yourself with
yourvehicle. Please adhere to the information
and warning notes in this Operator's Manual for
you rown safety and to ensure alonger operat-
ing duration of the vehicle. Failure to observe
the instructions may lea dtodamage to the vehi-
cle or personal injury.
Vehicle damage caused by afailure to observe
the instructions is not covered by the New Vehi-
cle Limited Warranty.
The equipment or model designation of your
vehiclem ay differaccording to:
Rmodel
Rorder
Rcountry specification
Ravailability
The illustrations in this Operator's Manual show
al eft-hand-drive vehicle. The location of vehicle
parts and controls for right-hand drive vehicles
differa ccordingly.
Mercedes-Benz is constantly updating its vehi-
cles to the state of the art.
Mercedes-Benz reservest he right to introduce
changes in:
Rdesign
Requipment
Rtechnology
Therefore, the descriptions provided may occa- sionally diffe rfrom you rown vehicle.
The following are integralp arts of the vehicle:
ROperator's Manual
RMaintenance or Service Booklet
REquipment-dependent operating instructions
Keep these printed documents in the vehiclea t
all times. Shoul dyou sell the vehicle, always
pas sthe documents on to the new owner.
4475842302

Index....................................................... 3
Introduction......................................... 25
Atag lance ........................................... 34
Safety................................................... 43
Opening and closing...........................67
Seats,steering wheel and mirrors ....83
Lights and windshield wipers ............92
Climatecontrol ................................. 107
Driving and parking..........................119
On-boardcomputer and displays ....168
Stowing and features .......................228
Transportingloads ............................ 232
Maintenance and care ......................240
Breakdown assistance .....................260
Wheels and tires ............................... 267
Technicaldata................................... 294
2Contents

LanguageDisplay (vehicle with steering
wheel buttons ).............................. .185
Display (vehicle without steering
wheel buttons) ............................... 173
Lashing points and tie downs
Permissible tensil eloa d. ................ 304
Lashin gstrap
Important safety notes .................. 235
Tensioning strap. ................... 236 ,237
LATCH-type (ISOFIX )child seat
anchors ................................................ 59
License plate lamp
Changing bulb s................................ 98
License plate lamps
Displa ymessages (vehicle with
steering wheelb uttons) ................. 209
Displa ymessages (vehicle with-
outs teering wheelb uttons) ........... 195
Light sensor
Displa ymessages (vehicle with
steering wheelb uttons) ................. 209
Displa ymessages (vehicle with-
outs teering wheelb uttons) ........... 195
Lighting
see Lights
Lights
Activating/deactivating the inte-
riorlighting delaye dswitch-off ....... 187
Automati cheadlamp mod e.............. 93
Changing bulb s(halogen head-
lamps ).............................................. 98
Changing bulb s(interior lights )........ 96
Displa ymessages (vehicle with
steering wheelb uttons) ................. 208
Driving abroa d............................... 136
Fog lamps ........................................ 93
Hazard warning lamps ..................... 94
Hig hbeamf lasher. ........................... 94
High-beam headlamp s..................... 94
Important safety notes .................... 92
Light switch ..................................... 92
Low-bea mheadlamp s...................... 93
Parking lamps .................................. 92
Rear fog lamp .................................. 93
Replacing bulb s(halogen head-
lamps ).............................................. 98
Standing lamps ................................ 92 Switching the daytime running
lamps on/of
f(
swi tch) ...................... 93
Sw

itching the exterio rlighting
delaye dswitch-off on/of f(on -
board computer) ............................ 186
Switching the surround lighting
on/of f(on -board computer) .......... 186
Turn signal s..................................... 94
LimitedW arranty................................ 25
Load distribution ............................... 233
Load protection net ........................... 237
Loadin gguidelines ............................ 232
Loadin grails
Maximu mtensile strength ............. 304
Loads
Securing ........................................ 234
Transporting .................................. 232
Locking
see Central locking
Locking (doors)
Emergency locking ........................... 69
Locking centrally
see Central locking
Low-beam headlamps
Displa ymessages (vehicle with
steering wheelb uttons) ................. 208
Displa ymessages (vehicle with-
outs teering wheelb uttons) ........... 194
Driving abroa d............................... 136
Replacing bulb s............................... 99
Switching on/of f.............................. 93
Lumbar support ................................... 84
M
M+S tires............................................ 269
Maintenance ...................................... 247
Maintenanc epoints unde rthe
hood .................................................... 242
Maximum speed
Speed limitation ............................. 135
Mechanical key
Function/note s................................ 68
Inserting .......................................... 69
Locking vehicl e................................ 69
Removing ......................................... 68
Medi aInterface
Connections ..................................... 40
Index13

Electronics .....................................294
Emergency unlocking ....................... 68
Equipment ....................................... 25
Limited Warranty .............................2 5
Loading .......................................... 278
Locking (in an emergency) ............... 69
Locking (SmartKey) .......................... 67
Lowering ........................................ 289
Maintenance .................................... 26
Operating safety .............................. 28
Parking for along period. ............... 134
Pulling awa y................................... 121
Raising ........................................... 287
Registration ..................................... 30
Reporting problems ......................... 30
Securing from rolling away ............ 132
Towing away .................................. 264
Transporting .................................. 266
Unlocking (i nanemergency) ........... 69
Unlocking (SmartKey )...................... 67
Vehicl ebattery
see Battery (vehicle)
Vehicl ebodies ..................................... 30
Body/equipment mounting direc-
tive sfor trucks ................................. 30
Vehicl echeck
see Preparing for ajourney
Vehicl edata ....................................... 303
Vehicl edimensions ........................... 303
Vehicl eemergencyl ocking ................ 69
Vehicl eidentificatio nnumber
see VIN
Vehicl eidentificatio nplate .............. 294
Vehicl ekey
see SmartKey
Vehicl etoolkit
in the sea tbase. ............................ 260
Scope. ........................................... 260
Storage location ............................ 260
Stowag ecompartment in the rea r..2 60
Stowag espace in the cargo com-
partment ........................................ 261
Ventilation
see Climate control
VIN
Engine compartment ..................... 295
Typeplate ...................................... 294W
Warning
Stickers ...........................................2 7
Warning and indicator lamps
ABS ................................................ 221
Brakes ...........................................2 20
Check Engine ................................. 223
COLLISION PREVENTION ASSIST .. 225
Coolant .......................................... 223
Distance warning ........................... 225
Door ............................................... 227
ESP
®.............................................. 221
ESP®OFF ....................................... 222
Fuel tank ........................................ 223
General notes ................................ 218
Overview (vehicle with steering
wheel buttons) ................................. 38
Overview (vehicle without steer-
ing wheel buttons) ........................... 36
Parking brake ................................ 133
PASSENGER AIR BAG OFF ...............4 4
Rear doo r....................................... 227
Reservef uel ................................... 223
Restraint system ............................ 222
Seat belt. ....................................... 219
Sliding door ................................... 227
Steering ......................................... 227
Tire pressure monitor .................... 226
Warranty .............................................. 25
Washer fluid
Adding ...........................................2 46
Capacities ...................................... 302
Display messages (vehicle with
steering wheel buttons) ................. 218
Display messages (vehicle with-
out steering wheel buttons) ........... 201
Notes ............................................. 302
Whee land tire combination
see Tires
Whee lboltt ightening torque ........... 289
Wheels
Changing awheel .......................... 286
Checking ........................................ 268
Cleaning ......................................... 256
Important safety notes .................. 267
Interchanging/changing ................ 286
Mounting anew wheel ................... 288
Index23

Operator'sManual
Beforet he first journey
These instructions, the Maintenance or Service
Booklet and the additional equipment-specific
instructions are integral parts of the vehicle.
Keep these documents in the vehicle at all
times. If you sell the vehicle, alwaysp ass on all
documents to the new owner.
Beforey ou first drive off, read these documents
carefully and familiarize yourself with your vehi- cle.
For your own safety and alonger vehicle life,
follow the instructions and warning notices in
these Operatin gInstructions. Failure to observe
the instructions may lead to damage to the vehi-
cle or personal injury.
Vehicle damage caused by afailure to observe
the instructions is not covered by the New Vehi-
cle Limited Warranty.
Limited warranty
!
Follow the instructions in this manual about
the proper operation of your vehicle as well as
about possible vehicle damage. Damage to
your vehicle that arises from culpable contra-
ventions against these instructions is not cov-
ered either by the Mercedes-Benz Limited
Warrant yorbythe New or Used-Vehicle War-
ranty.
Vehicle equipment
The Operatin gInstructions describe all models
and standard and optional equipment of your
vehicle that were available at the time of going
to print .Country-specific variation sare possi-
ble. Note that your vehicle may not be equipped with all of the described functions. This also
applies to systems and function srelevant to
safety. The equipment in your vehicle may there-
fore differ from that shown in the descriptions
and illustrations.
The original purchase contrac tdocumentation
for your vehicle contains alist of all of the sys-
tems in your vehicle.
Question sconcerning equipment or operation
can be directed to any Mercedes-Benz Com-
mercial Van Center.
Service and vehicle operation
Warranty
The Limited Warrant yfor your vehicle is in
accordance with the warrantyt ermsint he Ser-
vice and Warrant yInformation booklet.
Your Mercedes-Benz Commercial Van Center
will replace and repair all factory-installed parts
in accordance with the term softhe following
warranties:
RNew Vehicle Limited Warranty
RExhaust System Warranty
REmission System sWarranty
RCalifornia, Connecticut ,Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and VermontE mission Control System War-
ranty
RState Warrant yEnforcement Laws ("Lemon
Laws")
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
Warranties. You can obtain these from any
Mercedes-Benz Commercial Van Center.
iShould you lose your Service and Warranty
Information booklet ,contact aMercedes-
Benz Commercial Van Center for areplace-
ment .The new Service and Warrant yInfor-
mation booklet will be posted to you.
Customer information for California
In California you are entitled to demand that
your vehicle be exchanged or that the purchase
or leasing price be refunded if Mercedes-Benz
USA,L LC and/or authorized workshops or ser-
vice centers are not able, after several justifiable
repairs, to rectify major damage to or malfunc-
tion soft he vehicle as covered by the contrac-
tual warrantyp rovisions. Customers who pur-
chase or lease avehicle can have the vehicle
repaired within aperiod of 18 months after
delivery or after amileage of up to 29,000k m
(equals approx. 18,000m iles), whichever
comes first,i f:
(1) the same serious defect or damage which could lead to fatal or serious injuries to the
occupant softhe vehicle during driving has
been repaired at least twice and Mercedes-
Introduction25

Benz, LLC has beeninformed in writing of
the necessity of such arepair.
(2) the sam edefect or damage, although less
serioust han described in (1) ,has been
repaired at least fou rtimes and Mercedes-
Benz has bee ninformed of the necessity of
such arepai rinw riting.
(3) the vehicle cannot be operate dfor more
than 30 calenda rdaysd ue to repairs result-
ing from the sam eorother majo rdefects or
damage.
Please send written notification to:
Mercedes-Benz USA, LLC
CustomerA ssistance Center
One Mercedes Drive
Montreal ,N07645-0350
Maintenance
The Service and Warranty Information booklet
describes al lthe necessar ymaintenance work
which should be performe datregula rintervals.
Alway sbring the Service and Warranty Informa-
tion booklet with yo uwhent aking the vehicle to
aM ercedes-Benz Commercial Van Center. Your
customer service adviso renters each service
into the Service and Warranty Information book-
let for you.
Breakdown assistance
The Mercedes-Benz Roadsid eAssistance Pro-
gramp rovides yo uwitht echnical assistance in
the case of abreakdown. You rtoll-free calls to
the Roadsid eAssistance Hotline are answered
by ours taff around the clock. 365 days ayear.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadsid eAssistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Information booklet (Canada). Both are located in your vehi-
cle document wallet.
Change of address or owner
Please use the "Notice of Change of Address"
form in the Service and Warranty Information booklet to infor
musofachangeofa ddress, or
simplyp hone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCede s(1-800-367-6372) or
Customer Servic e(Ca nada )on
1-800-387-0100 .Thise nables us ,ifnecessary,
to contact yo uatany time.
If yo uselly ou rM ercedes, please leave al lthe
literature in the vehicl esothatiti savailable for
the next owner.
If your vehicl ewaspurchased as ausedv ehicle,
please send us the "Notice of Purchase of Used
Car" from the Service and Warranty Information
bookle torphone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada )on
1-800-387-0100.
Operatin gthe vehicle outside of the
USA and Canada
Whe ntraveling abroa dwithy ourv ehicle,
observe the following points:
RService facilities or replacement parts may
not be available immediately.
RUnleade dfuelfor vehicles with acatalytic
converter may not be available .Leade dfuel
can cause damag etothe catalytic converter.
RThe fue lmay have aconsiderably lower
octane rating. Unsuitabl efuelcan cause
engine damage.
Certai nMercedes-Benz model sare available in
Europe throug hourEuropean Delivery Program.
Please consult aMercedes-Benz Commercial
VanC enter for further information, or write to
one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montreal, N07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
26Introduction

Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Raregularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain asafe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental issues and recommen-
dations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rele-
vant environmental guidelines and regulations
when disposing of materials. This helps to pro-
tect the environment.
Operating safety and vehiclea pproval
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is arisk of an accident.
Alwaysh ave the prescribed service/mainte-
nance work as well as any required repairs
carried out at aqualified specialist workshop.
Air bags and pyrotechnic EmergencyT ensioning
Devices (ETDs) contain perchlorate material,
which may require special handling and regard
for the environment.T he guidelines must be
observed during disposal.
In California, you can find more information on
the Internet at www.dtsc.ca.gov.
Notes on operating the vehicle
There isarisk of damage to the vehicle if:
Rthe vehicle makes contact with the ground,
e.g. on ahigh curb or aloose road surface
Ryou drive too quickly over an obstacle, e.g. a
curb or apothole
Raheavy object hits the underbody or chassis
component
In these or similars ituations, the vehicle body/
frame, the underbody,c hassis components,
wheels or tires could be damaged even if this is
not visible from the outside. Components that
have been damaged in this way can unexpect-
edly fail or no longer be able to assimilate the
loads occurring in the event of an accident. If the underbody paneling is damaged,f lammable
material, such as leaves, grass or twigs, could
collect between the underbody and underbody
paneling. These materials could ignite if they
remain in contact with hot componentsoft he
exhaust system for an extended period.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is arisk
of fire.
28Introduction

When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
Have the vehicle checked and repaired immedi-
ately at aqualified specialist workshop. If you
become aware when continuing the journey that
driving safety has been effected, stop as soon as
possible in accordance with the traffic condi-
tions .Insuch cases, consult aqualified special-
ist workshop.
Declaration of conformity
Radio-based vehicle components
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: 1) These
devices may not cause harmful interference. 2.
This device must accept any interference
received, including interference that may cause
undesired operation. Changes or modifications
not expressly approved by the party responsible
for complianc ecould void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: 1) These devices may not
cause interference, and 2) these devices must
accept any interference received, including
interference that may cause undesired opera-
tion of the device".
Diagnostics connection
The diagnostic sconnection is only intended for
the connection of diagnostic equipment at a
qualified specialist workshop.
GWARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As aresult,
the operating safety of the vehicle could be
affected. There is arisk of an accident.
Do not connect any equipment to adiagnos-
tics connection in the vehicle.
Changing the engine power output
!
Increases in engine power can:
Rchange the emission values
Rcause malfunctions
Rcause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
An ytamperin gwith the engine management
system in order to increase the engine power
output will lead to the loss of the New Vehicle
Limited Warrant yand other warranty entitle-
ments.
If you sell the vehicle, inform the purchaser
about the changes to the engine power output of
the vehicle. If you do not inform the buyer, this
may constitut eapunishable offense under
national legislation.
Qualified specialist workshops
AM ercedes-Benz Commercial Van Center is a
qualified specialist workshop.
Aq ualified specialist workshop has the neces-
sary specialist knowledge, tools and qualifica-
tions to correctly carry out the work required on
the vehicle.
This is especially the case for work relevant to
safety. Observe the notes in the Maintenance or
ServiceB ooklet.
The following work should alwaysbec arried out
at qualified specialist workshop:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Rmodifications as well as installations and
alterations
Rwork on electronic components
Mercedes-Benz recommends that you use a
Mercedes-Benz Commercial Van Center.
!Only have work carried out on the engine
electronics and its associated parts, such as
control units, sensors, actuatin gcomponents
and connecto rleads, at aqualified specialist
workshop. Vehicle componentsm ay other-
Introduction29
Z

Useful information
This Operator's Manual describes all models as
well as standard and optional equipment of your
vehicle that were available at the time of going
to print.Country-specific variation sare possi-
ble. Note that your vehicle may not be equipped
with all of the described functions. This also
applies to system sand function srelevantt o
safety.
Read the information on qualified specialist
workshops (
Ypage 29).
Overview of climat econtrol systems
Important safetyn otes
Observethe recommende dsettings on the fol-
lowing pages. Otherwise, the windows could fog
up.
To preventt he windows from foggingu p:
Ronly switchoff climatec ontrolbriefly
Ronly switc honair-recirculation mode briefly
Rfor vehicles with TEMPMATIC air-conditioning
or automatic climatec ontrol, switchonthe
"Cooling with air dehumidification "function.
Rfor vehicles with automatic climatec ontrol,
switc hont he windshield defrostin gfunction
briefly, if required
Climate contro lregulates the temperature and
the humidity in the vehicle interior and filters
undesirable substances from the air.
Climate contro lisonly operational when the
engin eisrunning. The system only functions
optimally when the side windows are closed.
Ventilate the vehicle for abrief period during
warm weather. In order to cool the vehicle more
rapidly, switc hclimat econtro ltoair-recircula-
tion mode briefly. This will speed up the cooling
process and the desired interior temperature
will be reached more quickly.
The integrated filter can filter out most particles
of dust and completely filter sout pollen. In vehi-
cles with automatic climatec ontrol, gaseous
pollutant sand odors will also be reduced. A
clogged filter reduces the airflow int othe vehi-
cle interior. For this reason,y ou should always
observet he interval for replacin gthe filter,
which is specified in the Maintenance Booklet.
As the interval between changes depends on
environmental conditions, e.g. heavy air pollu- tion
,the interval may be shorter than stated in
the Maintenance Booklet.
Overview of climat econtrol systems107
Climat econtrol

Key positions
gTo insert/remove thekey,tol oc kt he steer -
ing whee l
1To unlockthe steering wheel, powe rsupply
for som econsum ers( e.g. th eradio)
2To switch on th eignition .Powe rsupply for
all consumer sand drive position
3To start th eengine
iIf th ekeydoes no tbelong to th evehicle, it
can still be turne dintheignition lock. How-
ever, th eignition will no tbeswitched on .The
engin ecanno tbes tarted.
Prepa ring for ajourne y
Visua lcheck ofthev ehicle exteri or
XIn particular, chec kthe followin gcom ponent s
on th evehicle, and on th etrailer as necessary:
Rlicense plates, vehicl elighting ,tur ns ignals,
brak elamp sand wiper blade sfor dir tand
damag e
Rtires and wheels for fir mseating ,correct
tire pressur eand general condition
Rtrailer to whitch for play and securit y
The trailer couplin gisoneof th emost
important vehicl epartsw ithr egard to roa d
safety. Observ ethe note sono peration ,
car eand maintenance of th etrailer to w
hitch (see th emanufacturer' soperating
instructions).
XRectify any noticeable defects before com-
mencin gthe journey.
Check sinthevehicle
Emergency equipment/first-aid kit
XChec kthe equipmen ttomakes uret hatiti s
accessible, complet eand read yfor use.
The first aid and breakdown assistanc eequip -
men tislocated:
Rin th efront door stowage compartments
Rin theseat base of th eleftf ront seat
Rin therear stowage compartmen tontheright -
han dside of th evehicl e(Ypage 260)
Vehicle lighting
XTurn th ekeyto position 2in th eignition lock.
XChec kthe lighting system wit hthe aid of a
secon dperson .
XReplac edefective bulbs (Ypage 98).
Before drivingo ff
GWARNING
Objects in th edriver's footwell may restrict
th ec learance around th epedal sorb locka
depressed pedal .This jeopardizes th eoper -
ating and roa dsafet yoft hevehicle. There is a
ris kofana ccident.
Stow all objects securel yint he vehicl esothat
they do no tget int othe driver's footwell.
Whe nusingfloormats or carpets, mak esure
that they are properly secured so that they do no tslip or obstruct th epedals. Do no tplac e
several floormats or carpet sontopof on e
another.
GWARNIN G
Unsuitable footwear can hinder correc tusage
of th epedals, e.g. :
Rshoes withthick sole s
Rshoes wit hhigh heel s
Rslippers
There is ariskofana ccident.
Wear suitable footwear to ensur ecorrect
usage of th epedals.
120Driving
Driving and parking