MERCEDES-BENZ METRIS 2021 MY21 Operator's Manual

Engine Oi
lLevel Add 1.0 l
The ba rfor displaying theo il le velont he display
is orang eand is belo w"min".
The oil le velist oo lo w. #
Add1 .1US qt (1 l) of engine oil
(/ page179).
Reduce Engine Oil Level
The bar ford isplaying theo il le velont he display
is orang eand is abo ve"max".
The oil le velist oo high. #
Siphon of fany exc ess engine oil that has
been added. Todo so, consult aqualified spe‐
cialis tworks hop.
For Engine Oil Level Ignition Must Be On #
Switc hthe ignition on tocheckt he engine oil
le ve l.
Engine Oil Level System Inoperative
The fill le vels ensor is defectiv eornotplugged in. #
Have theo il le veld ispla ychec kedataq uali‐
fi ed specialis tworks hop.
Engine Oil Level System Currently Unavail. #
Close theh ood.
% Ve
hicles wit hcold oil le veld isplay: af tert he
ve hicle has been out of use forane xtended
time ,the oil le velw ill automaticall ybeshown
on thed ispla y.If it is no tpossible tomeasu re
th ee ngine oil le vel,am essag etothat ef fect
will appea r.
Checking thee ngine oil le velw ithad ipst ick &
WARNING Risk of bu rnsf romh otcom‐
ponent parts in thee ngine compartment
Cer tainc omponent pa rtsint he engine com‐
partment can be very hot, e.g. thee ngine, the
cooler and pa rtsoft heexhaus tsystem. #
Allowthe engine tocool down and only
to uc hc omponent parts desc ribed in the
fo llowing. The engin
eoil becomes dirty during operation,
loses quality and also graduall yloses volume.
Chec kthe oil le velregularly and add oil or ha veit
ch anged if necessar y.
Re gular lych eckt he fluid le vela nd them ajor
assemblies forl ea ks.Ify ou de tect fluid loss ,for
ex ample, oil drops on thev ehicle parking space, consult
aqualified specialis tworks hop as quickly
as possible. #
Onlychec kthe oil le velw hen thee ngine is at
normal operating temp erature. Oil dipstic
kand engine oil filler openin g(example:
ga soline engine) #
Pull oil dipstick 1out of thed ipstic ktube. #
Wipe theo il dipstick 1using alint-free
clo th. #
Inser tthe oil dipstick 1bac kintot he guide
tube as farasitw illgoa nd pullito ut again.
If th el eve lisb etwe en MIN mark 3and MAX
mark 2,the oil le velisa dequate. #
Ifth eo il le velh as dropped toor belo wmini‐
mum mark 3,open cap 4and add engine
oil (/ page179).
The di fference in quantity between mar ks2 and
3 is appr oximatel y1.6 US qt (1.5 liters) in the
case of gasoline engines.
Ad ding engin eoil &
WARNING Risk offire and injur yfrom
engine oil
If engine oil comes int ocontact wit hhotcom‐
ponent parts in thee ngine compartment, it
ma yignite. #
Mak esuret hat no engine oil is spilled
next tothef iller opening. #
Allowthe engine tocool of fand thor‐
oughly clean thee ngine oil from compo‐
nent parts befor estartin gt he vehicle. Maintenance and care
17 9

&
WARNING Risk of bu rnsf romh otcom‐
ponent parts in thee ngine compartment
Cer tainc omponent pa rtsint he engine com‐
partment can be very hot, e.g. thee ngine, the
cooler and pa rtsoft heexhaus tsystem. #
Allowthe engine tocool down and only
to uc hc omponent parts desc ribed in the
fo llowing. *
NO
TEDama gecaused byrefilling too
muc hengine oil To
om uche ngine oil can damag ethe engine
or thec atalytic con verter. #
Have excess engine oil remo vedata
qu alified specialis tworks hop. *
NO
TEEngine damag eduetouse of addi‐
tives in thee ngine oil The use of additional additives in
thee ngine
oil can damag ethe engine. #
Do no tuse an yadditional additives in
th ee ngine oil. +
ENVIRONMEN
TALN OTE Environmental
damag ecaused byspilling oil when refill‐
ing Damag
eiscaused tothee nvironmen tifspil‐
led oil enter sthe soil. #
When refilling oil, mak esuren oneis
spilled. Example: engin
eoilfiller opening #
Obser vethei nformation rega rding appr oved
engine oil under "Operating fluids and capaci‐
ties" (/ page228). #
Unscr ewand remo vecap 1. #
Refill engin eoil. #
Place cap 1onthef iller openin gand
tigh ten.
Whe ndoing so, mak esuret hat thec ap
engages cor rectly. #
If present, checkt he oil le velu sing theo il dip‐
st ick( / pag e179). #
Inthec ase of vehicles without an oil dipstic k,
ch eckt he oil le velw itht he on-boar dcom‐
puter af tert he next journe y(/ pag e178).
It is necessa ryto runt he engine forane xtended
perio dafter eac hoilre fill to cor rectly de tect the
oil le vel. Fill le velc hanges during oil refills may
no tbei mmediately visible. Depending on the
driving profile, then ew oil le velc an onl ybedis‐
pla yeda fter ad riving time of up to60 minutes.
If necessa ry,o nlyr efill theq uantity of oil shown
in thei nstrument clus terd ispla yand checkt he
oil le vela ga in af tert he next journe y. Checking/adding coolant
&
WARNING ‑Riskoff irea nd injur yfrom
antifreeze
If antifreez ecomes int ocontact wi thhotc om‐
ponent parts in thee ngine compartment, it
ma yignite. #
Allowthe engine tocool down before
adding antif reeze. #
Mak esuret hat no antifreeze spills out
next tothef iller opening. #
Thoroughl yclean of fany antifreeze from
componen tparts befor estartin gt he
ve hicle. &
WARNING Risk of scalding from hot
coolant
If yo uo pen thec ap, youc oul dbes calded. #
Letthe mo torc ool down befor eopening
th ec ap. #
When opening thec ap, wear pr otective
gl ove sand saf etyg lasses. #
Open thec ap slowl ytorelease pres‐
sure. 18 0
Maintenance and care

Only
checkt he coolant le vela nd/or fill th ec ool‐
ant if thev ehicle is stationar y,on aleve lsurface
and thee ngine has cooled down. The coolant
te mp eratur emustbeb elow1 22°F (50°C). &
WARNING Risk of bu rnsf romh otcom‐
ponent parts in thee ngine compartment
Cer tainc omponent pa rtsint he engine com‐
partment can be very hot, e.g. thee ngine, the
cooler and pa rtsoft heexhaus tsystem. #
Allowthe engine tocool down and only
to uc hc omponent parts desc ribed in the
fo llowing. #
Coolant con tains glyc ol and is therefor epoi‐
sonous. Obser vethei nformation under
"Operating fluids and capacities"
(/ page230).
* NO
TEPaint wo rkdamag eduetocoolant If coolant
getsonp ainted sur faces, thep aint‐
wo rkcan be damaged. #
Addc oolant carefully. #
Remo vespilledc oolant. Re
gular lych eckt he engine cooling sy stem and
th eh eating sy stem forl ea ks.Ift hereisal oss of
coolant ,have thec ause de term ined and rectified
in aq ualified specialis tworks hop without dela y. Example: cap and coolant
expansion reser voir
Checking thec oolant le vel #
Slowly tur ncap 1 of coolant expansion res‐
er vo ir2 half aturnc oun ter-clockwise and
allo woverpressur etoe scape. #
Turn cap 1further and remo veit. The coolan
tleve lisc orrect in thef ollowing cases:
R Uptomar kerb ar3 when thee ngine is cold
R Ifth ee ngine is warm,upto0 .6 in (1.5 cm)
ove rmarke rb ar3
Ad ding coolant
Only use coolant appr ovedfor Mercedes-Benz to
av oid damaging thee ngine cooling sy stem. #
Refe rtot he information on coolant
(/ page230). #
Refill th ec oolant up tomar kerb ar3 inthe
fi ller openin gofcoolantexpansio nreser voir
2. #
Replace cap 1and tighten in aclockwise
direction. #
Startt he engine. #
Setthe temp eratur einthevehicle interior to
th em aximum output on thec ont rolp anel of
th ec limat econt rol. #
Aftera pproxima tely five minutes, switc hoff
th ee ngine again and allo wittocool down. #
Che ckthec oolant le vela ga in and add coolant
if necessar y. Re
filling thew indshield washer sy stem &
WARNING Risk offire and injur yfrom
windshiel dwashe rconcentrate
Wi ndshield washer concentrat eishighlyflam‐
mable. #
Avoid fire ,o pen flames ,smokin gand
th ec reation of spar kswhen using wind‐
shield washer concentrate. &
WARNING Risk of bu rnsf romh otcom‐
ponent parts in thee ngine compartment
Cer tainc omponent pa rtsint he engine com‐
partment can be very hot, e.g. thee ngine, the
cooler and pa rtsoft heexhaus tsystem. #
Allowthe engine tocool down and only
to uc hc omponent parts desc ribed in the
fo llowing. *
NO
TEDama getothee xterio rlighting
due tounsuitable windshield washer fluid Uns
uitable windshield washer fluid ma ydam‐
ag et he plastic sur face of thee xterio rlighting. #
Onlyuse windshield washer fluids that
ar ea lso suitable foru se on plast ic sur‐ Maintenance and care
181

fa
ces, e.g. MB SummerFit or MB Winter‐
Fit. Re
filling washer fluid Wa
sher fluid reser voir (e xamp le) #
Obser vethen otes on washer fluid
(/ page231). #
Pull cap 1upwards bythet ab. #
Addw ashe rfluid . #
Push cap 1ontothe filler openin guntil it
audibly engages. Cleaning and care
Note
sonw ashingthe vehicl einana utomatic
car wash &
WARNING Risk of accident du eto
re duced braking ef fect af terw ashing the
ve hicle
The braking ef fect is reduced af terw ashing
th ev ehicle. #
Aftert he vehicle has been washed,
brak ecarefully while paying attention to
th et raffic condition suntil theb raking
ef fect has bee nfully restored. *
NO
TEDama getothev ehicle due toauto‐
matic braking When
thef ollowing function sareactivated,
th ev ehicle brakes automatically in cer tain sit‐
uations:
R ActiveB rake Assi st
R ActiveD ista nce Assi stDISTRONIC
R HOLD function
To avo id damag etothevehicle, deactivate
th ese sy stems in thef ollowing or similars it‐
uations: #
When towing #
Inac arwa sh *
NO
TEDama gedue tounsuitable car
wa sh #
Befor edriving int oacarwa sh make
sur ethat thec arwa sh is suitable fort he
ve hicle dimensions. #
Ensur ether eiss ufficient ground clear‐
ance between theu nderbody and the
guide rails of thec arwa sh. #
Ensur ethat thec learance widt hofthe
car wash, in particular thew idthoft he
guide rails, is suf ficient. To
avo id damag etoyourvehicle, obser vethef ol‐
lowing befor eusing an automatic car wash:
R ActiveB rake Assi stis deactivated.
R ActiveD ista nce Assi stDISTRONI Cisdeacti va‐
te d.
R The HOLD function is switched off.
R The side windo wsand roof ar ecomple tely
closed.
R Theo utside mi rror sa refolded in and an addi‐
tional antenn aisremoved, if present.
R The climat econtrol blo weriss witched off.
R The windshieldw iper switchisinposition005A.
If th ev ehicle is very dirty ,wash of fexcess dirt
befor ecleaning thev ehicle in an automatic car
wa sh. 18 2
Maintenance and care

Af
terl eaving thec arwa sh, pa yattention tothe
fo llowing:
R The outsid emirro rs aref ullyf olded out again
and an additional antenna is mounted again.
R Waxresidues on thew indshield and wiper
ru bber sare re movedtop reve nt smearing and
re duce wiper noise.
Re mo ve wa xresidues from thec amera lens in
ve hicles wit harear vie wcamer a(/ pag e184). Note
sonu se ofapowerwa sher &
WARNING Risk of an accident when
using po werw ashe rswit hround-spr ay
nozzles
The wate rjet can cause extern all yinv isible
damage.
Component sdamaged in this wa ym ayunex‐
pec tedlyf ail. #
Do no tuse ap owerwa sher wit hround-
spra ynozzle s. #
Have damaged tires or chassis parts
re placed immediatel y. *
NO
TEDama getocomponent pa rtsd ue
to improper high-pressur ecleaning Components can be damaged if
thed istan ce
of theh igh-pressur enozzle is toos mall. #
Maintain aminimum dis tance of about
12 in (30 cm) between theh igh-pres‐
sur enozzle and car parts. #
Do no tuse ap owerwa sher wit ha
ro und-spr aynozzle. #
Keep thew ater je tmoving cons tantly
whil ecleaning. #
Do no tclean thef ollowing components
wit hthe po werw ashe r:
R Electrical components
R Plug connecto rs
R Rear vie wcamera
R Driv etra in
R Seals
R Hoses *
NO
TEDama gecaused bytheu se of a
po we rw ashe rinthevehicle interior The pressurized
watercreated bythep ower
wa sher and thea ssociated spr aycould cause
considerable damag etothevehicle. #
Neveru se ap owe rwashe rinthevehicle
interior. *
NO
TEDama getothee xhau stgasa fter‐
treatments thro ugh incor rect cleaning Cleaning
thes ystem when warm orthe
ef fects of direct waterjetsi ntot he exhaust
pipe can damag ethe exhaus tgas af tertre at‐
ment. #
Only clean thes ystemw hen thes ystem
is cold. #
Do no tdirect thew ater je tint ot he
ex haus tpipe. Wa
shing thee ngine
* NO
TEDama geand malfunctions due to
wa shing thee ngine #
Toprev ent damag eand malfunctions of
th ee ngine, obser vethef ollowing
points:
R When using high-pressur eorsteam
cleaners, do no tpoint thew ater jet
directly at electrica lcomponents
and thee nd of electric cables.
R Mak esuret hat no watere nter sthe
ve nt and ventilation openings.
R Use prese rvativ eagentsint he
engine af terw ashing thee ngine.
R Protect theb elt driv efromp reser va‐
tio na gents. Wa
shing thev ehicle byhand Obser
vethel egal requ irements, fore xamp le in
man ycountries washing byhand is onl yallowed
at speciall ydesignated wash ba ys. #
Washthev ehicle wit hlukew armw ater and a
sof tcar sponge. When doing so, do not
ex pose thev ehicle todirect sunlight. #
Use amild cleanin gagent,e .g.aM ercedes-
Benz appr ovedcar shampoo. Maintenanc
eand care 18 3

#
Carefull yspra ythe vehicle wit hwater and dry
of fw ithal eather clo th.Don otpoint the
wate rjet directly int othe air inle tgrille.
When operating thev ehicle in winter ,remo veall
traces of road salt deposits carefull yand as soon
as possible. Note
sonc areofp aint and matte finish *
NO
TEPaint wo rkdamag eand cor rosion
due toinadequat ecare Fa
ilur etop romp tly and thoroughly remo ve
dir tfromb irdd roppings or other residue
could result in paintwor kdamag eand cor ro‐
sion at alater date. #
Cleand irto ffpaint and matt efinish
th oroughly and as soon as possible. Obser
vethen otes on cleaning and car einorder
to avoid damag etothe paintwor k.
Pa int
R Insect remains: soak wit hinsect remo vera nd
th en wash off.
R Birdd roppings: soak wit hwater and then
wa sh off.
R Tree resin, oils, fuels and greases: remo veby
ru bbing gentl yw ithac loth soaked in petro‐
leum ether or lighter fluid.
R Coolan tand brak efluid: remo vewit had amp
clo thand clear water.
R Tars tains :use tarr emo ver.
R Wax: us eas ilicone remo ver.
R Do no taffix sticke rs,f ilms or similar.
R Remo vedirtass oon as possible.
Mat tefinish
R Onlyuse car eproducts appr ovedfor
Mercedes-Benz.
R Do no tpolish thev ehicle and allo ywheels.
R Onlyusestate-of- the-ar tcar wa shes.
R Do no tuse aw ash program that end switha
ho tw ax treatmen tinautom atic car washes.
R Do no tuse paint cleaners, buf fing or polish‐
ing products, or gloss preser vers,e .g. wax.
R Alwaysh ave paintwor krepair scarried out at
aq ualified specialis tworks hop. Note
sont he car eofvehicle parts &
WARNING Risk of inju ryif unsuitable
climbin gaids ar eused
If yo uu se opening sinthevehicle's body work
or de tach able parts as steps, youc ould:
R Slip and/or fall.
R Damag ethe vehicle and thus slip and fall. #
Alwaysu se anti-slip, stable climbing
aids, e.g .asuitable ladder. &
WARNING Risk of entrapment if the
windshield wiper sareswit ched on while
th ew indshield is being cleaned
If th ew indshield wiper saresetinm otion
while youa recleanin gthe windshield or
wiper blades, youc an be trapped bythew iper
arm. #
Alwayss witc hoffthew indshield wipers
and thei gnition befor ecleaning the
windshield or wiper blades. &
WARNING Risk of bu rnsf romt hetailpipe
and tailpipe trims
The exhaus ttailpipe and tailpipe trims can
becom everyh ot.Ify ou come int ocontact
wi th th ese parts of thev ehicle, youc ould
bur nyourself. #
Alwaysbep articularly careful around
th et ailpipe and thet ailpipe trims and
supervise children especially close lyin
th is area. #
Allowvehicle parts tocool down before
to uchin gthem. *
NO
TEDama gecaused bytheu se of
openings in theb odywor kordetachable
par tasa step Using
thel owe rguide of thes liding door (car‐
ri age) as astepc an damag ethe trim and/or
mechanism of thes liding door. #
Do no tuse theg uide of thes liding door
(car riage) as astep. %
Information on suitable cleaning agentsor
cleaning clo
thsc an be obtained from aquali‐
fi ed specialis tworks hop. 184
Maintenance and care

To
avo id damag etothevehicle, follo wt he
instructions forc leaning and car eofthefollowing
ve hicle parts:
Wheels and rims
R Use watera nd acid-free alloy wheel cleaner.
R Do no tuse acidic allo ywheel cleaner sto
re mo vebrak edust. Otherwise, wheel bolts
and brak ecomponents could be damaged.
R Toavo id cor rosion of brak ediscs and brake‐
pads, driv efor afew minutes af terc leaning
befor eparking thev ehicle. The brak ediscs
and brakepads warm up and dr yout.
Wi ndo ws
R Clean thew indo wsinside and outsid ewitha
dam pcloth and wit hacleaning agent recom‐
mende dfor Mercedes-Benz.
R Do no tuse dr ycloth sora brasiv eorsolvent-
based cleaning agents toclea nthe inside of
windo ws.
Wi per blades
R Carefully clea nthe folded-a wayw iper blades
wit had ampcloth.
R Fold wiper ar mawayfromt herear wind ow
( / pag e87).
R Do no tclean thew iper blades tooo ften.
Exterior lighting
R Clean thec oversw ithaw etspong eand mild
cleaning agent, e.g .car sha mpoo.
R Onlyuse cleaning agents or clo thss uitable
fo rp last ic co vers.
Sensors R Clean thes ensor sinthe front and rear bump‐
er sw ithas oftc loth and car shampoo
(/ page110).
R When using apowe rwashe r,ke ep am inimum
dis tance of 12in (30 cm).
Re ar vie wcamera
R Vehicles with atailgate: switc hont he igni‐
tion and shif tthe transmission tothe 005Eposi‐
tion toopen thec amera co verw hen the
engine is switched of f(/pag e110).
R Usec lean wate rand asoftc loth toclea nthe
camer alens.
R Do no tuse ap owe rwashe r. Sliding door
R Remo vefore ign object sfromt he vicinity of
th ec ontact plates and contact pins of the
sliding door.
R Cleant he contact plates and contact pins
wit ham ild cleaning agent and asoftc loth.
R Do no toilor grease thec ontact plates and
th ec ontact pins.
Ta ilpipes
R Clean wit hacleanin gagent recommended for
Mercedes-Benz, especially in thew inter and
af te rw ashing thev ehicle.
R Do no tuse acidic cleaning agents.
Tr aile rhitch
Obse rvet he no tesonc areint he trailer hitch
manufacturer's operating instructions. Note
soni nterior care &
WARNING Risk of inju ryfrom pla stic
parts breakin goffafte rt he use of sol‐
ve nt-based care products
Ca reand cleaning products con tainin gsol‐
ve nts can cause su rfaces in thec ockpit to
become porous. When thea irbags are
deplo yed, plastic parts ma ybreak away. #
Do no tuse anyc areorc leaning prod‐
ucts containing sol vents toclea nthe
cockpit. &
WARNING Risk of inju ryor deat hfrom
bleached seat belts
Bleaching or dyeing seat belts can se verely
we aken them.
This can, fore xamp le, cause seat belt stotear
or fail in an accident. #
Neverb lea ch or dy eseat belts. To
avo id damag etothevehicle, obser vethef ol‐
lowing instructions forc leaning and care:
Seat belts
R Clean wit hlukewa rmsoap ywater.
R Do no tuse chemical cleaning agents.
R Do no tdryby heating abo ve176°F( 80 °C)
or in direct sunlight. Maintenance and care
18 5

Display
R Switc hoffthed ispla yand le titcool down.
R Clean thes urface carefully wi tham icro fiber
clo thand asuitable displa ycarep roduc t(TF T-
LC D).
R Do no tuse anyo ther agents.
Plastic trim R Clean wit hadampm icrofiber clo th.
R Forh eavy soiling: use acleaning agent rec‐
ommended forM ercedes-Benz.
R Do no taffix sticke rs,f ilms or similar.
R Do no tallowtoc ome int ocontact wi thcos‐
metics, insect repellent and sun creams.
Headliner
R Clean wit habrush or dr yshampoo.
Carpet R Use acarpe tand textil ec leaning agent rec‐
ommended forM ercedes-Benz.
Genuine leather seat co vers
R Clean wit hadampcloth and then wipe wit ha
dr yc loth.
R Leather care: use aleather car eagent recom‐
mende dfor Mercedes-Benz.
R Do no tclean thel eather wit htoo muc hliquid.
R Do no tuse am icrofiber clo th.
Seat co vers made of artificial leather
R Clea nwithad ampcloth and 1% soap ywater.
R Do no tuse am icro fiber clo th.
Clo thseat co vers
R Clean wit hadampm icro fiber clo thand 1%
soap solution and allo wtodry.
Genuin eleather steering wheel
* NO
TEDama gecaused bywrong cleaners #
Do no tuse solvent-based cleaning
agent ssuchast arremo verorw heel
cleaner ;neither should youu se polishes
or wa xes. Otherwise youm aydamage
th ef inish. R
Clean wit hadampcloth and 1% soap ywater
and wipe wit hadryclo th.
R Forh eavy soiling: use acleaning agent rec‐
ommended forM ercedes-Benz.
R Vehicles wit hleather uphols tery :u se a
leather car eagent recommended for
Mercedes-Benz. R
Do no tclean thel eather wit htoo muc hliquid.
R Do no tuse am icrofiber clo th.
% Leather is
anatural product. It has natural
sur face characteristics, e.g .diffe re nces in
st ru cture, trace sofgrowt ha nd injur yor
sligh tcolor nuances.
Re alwo od and trim elements
R Clean wit hamicro fiber clo th.
R Blackpiano-lacquer look: clean wit hadamp
clo thand soap ywater.
R Forh eavy soiling: use acleaning agent rec‐
ommended forM ercedes-Benz.
R Do no tuse sol vent-based cleaning agents,
polishes or waxes. 18 6
Maintenance and care

Emer
gency Re
moving the saf etyv est The saf
etyv estisl ocated in thed oor storage
compartmentint he driver's door. #
Take thes afet yv esto ut of thed oor storage
compartment.
% Saf
etyv ests can also be stored in thed oor
st orag ecompartmentoft he co-driver's door. 1
Maximum number of washes
2 Maximum wash temp erature
3 Do no tbleach
4 Do no tiron
5 Do no ttumble dry
6 Do no tdry-clean
7 Thisisac lass2vest
The saf etyv esto nlyf ulfills thel egally required
st andards if it is thec orrect size and is com‐
ple tely closed.
Re place thes afet yv estint hefollowing cases:
R If damaged or if ther eflectiv estrip saredirty
R Ifth em aximum permitted number of washes
is exc eeded
R Ifth es afet yv est's fluorescenc ehasfaded Re
moving the firs t-aid kit (sof tsided) The
firs t-ai dkit (sof tsided )islocated in thes tor‐
ag ec ompartmentint he co-driver door. #
Remo vefirs t-ai d(softsided) kit from thes tor‐
ag ec ompartment.
Chec kthe expiration dat eonthefirs t-ai dkit (soft
sided) at leas tonce ayear .Replace an yexpi red
or missing con tents.
Obser vethel egal requ irements of thec ount ryin
whic hyou ar ecurrently driving. Mercedes-Ben
zeme rgency call sy stem Information on
theM ercedes-Benz emer‐
ge ncy call sy stem &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo uo perat einformation and communica‐
tio ne quipment integ ratedint hevehicle when
driving, youw ill be distracted from thet raffic
situation. This could also cause youtol ose
control of thev ehicle. #
Onlyoperat ethis equipment when the
traf fics ituation permits. #
Ifyo uc anno tbes ureoft his,stop the
ve hicle whils tpaying attention toroad
and traf ficc onditions and ope rate the
equipment wit hthe vehicle stationar y. Obser
vethel egal requ irements fort he countr yin
whic hyou ar estaying.
The Mercedes-Benz emer gency cal lsyst em only
functions in areas wher emobile phone co verage
is available from ther ele vant contract pa rtner.
Insu fficien tnetwo rkcoverage from ther ele vant
contract pa rtner ma yresult in an emer gency call
no tb eing transmitted.
The Mercedes-Benz eme rgency call sy stem can
help todecisivel yreduce thet ime between an
accident and thea rrival of emer gency service sat
th es iteoft he accident. It helps locat eanacci‐
dent sit einplaces that ar edifficul ttoa ccess.
An emer gency cal lcan be initia teda utomatically
or manually using theS OS button (/ page188).
Onl ym akee mer gency calls if youoro ther sa rein
need of rescue. Do no tmakeane mergency call
in thee vent of abreak down or asimilar situation.
Ad ditional information on thet ransfer redd ata
(/ page189).
Yo uc an find mor einformation on ther egional
av ailabilit yofthe Mercedes-Benz emer gency call
sy stem at :https://www.mercedes-benz-
mobile.com/extra /ecall/ Displa
ysinthei nstrument clus ter Af
tert he ignition is switched on, amessage
appear sinthe instrument clus teri ndicating
whe ther your vehicle can be located. Breakdown assis
tance 187

On
vehicles without steering wheel buttons, the
x Trackin gActive orx Trackin gnot
Active messag ebriefly appears.
On vehicles wit hsteering wheel buttons, the
x symbol is only then shown in thes tatus
area if thep ositioning function is active.
SOS NOT READY:T he ignition is notswitched on
or thee mer gency cal lsyst em is malfunctioning.
SOS READY:T he emergency cal lsystemisa vaila‐
ble again, af teram alfunction fore xamp le.
During an activ eemer gency cal lthe 0053 symbol
and various messages about thes tatus of the
emer gency cal lappea rinthe displa y.
If th ee mer gency cal lsyst em is malfunctioning,
th ei nstrument clus terd ispla ysac orresponding
message. Tr
iggering an automatic Mercedes-Benz emer‐
ge ncy call Re
quirements:
R The ignition is switched on.
R The star terb atter yiss ufficiently charge d.
If re stra int sy stems suc hasairbags or Emer gency
Te nsioning Device shave been activated af teran
accident, eCall ma yautomatically initia tean
emer gency call.
Whe nthe emer gency cal lismade:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmit ted
to theM ercedes-Benz emer gency cal lcenter.
The Mercedes-Benz eme rgency call center
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
The SOS button in theo verhead cont rolp anel
fl ashes until thee mer gency cal lisfinished.
It is no tpossible toimmediatel yend an auto‐
matic emer gency call.
If no connection can be mad etothe emergency
servic es: #
Dialthe local emergency num berony our
mobile phone.
If an emer gency cal lhas been initia ted:
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice connection is es
tablished wit hthe emergency
call cen tero perator.
R Base dont he call, theo perator decides
whe ther it is necessar ytocallr escue teams
and/or thep olice tothea ccident site.
R If no vehicle occupant answers, an ambu‐
lance is sent tothev ehicle immediatel y. Tr
iggering amanual emer gency call Requ
irements:
R The ignition is switched on.
R The star terb atter yiss ufficiently charge d.
If re stra int sy stems suc hasairbags or Emer gency
Te nsioning Device sareacti vatedd uring an acci‐
dent ,the Mercedes-Benz emer gency cal lsyst em
automaticall yinitiates an emer gency call.
Initiatin ganemergency call manuall yusing
th eS OS but tonint heove rhead control panel #
Toopen, briefly press co ver1forS OS but‐
ton 2. #
Press and hol dthe SOS button foratl east
one second.
The indicator lam pinSOS button 2flashes
until thee mer gency cal lisfinished.
When thee mer gency cal lismade:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewiththe accident dat aistransmit‐
te dtot he Mercedes-Benz emer gency call
center.
The Mercedes-Benz emergency cal lcenter
can transmit thev ehicle position dat atoone
of thep ublic emer gency service scallc enters. 18 8
Breakdown assis tance