MERCEDES-BENZ ML320 2002 W163 Owner's Manual

168 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
The Tele Aid system is available if:
•it has been activated and is operational. Activation
requires a subscription for monitoring services and
cellular air time
•the relevant cellular phone network and GPS signals
are available and pass the information on to the
response center.
Note:
Location of the vehicle on a map is possible if the
vehicle is able to receive signals from the GPS satellite
network and pass the information on to the response
center.
Wa r n i n g !
If the indicator lamp in the “SOS” button is
illuminated continuously and there was no voice
connection to the Response Center established,
then the Tele Aid system could not initiate an
emergency call (e.g. the relevant cellular phone
network is not available). The message
“EMERGENCY CALL – CALL FAILED” appears in
the MCS display for approx. 10 seconds.Should this occur, assistance must be summoned
by other means.

169 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Initiating an emergency call manually
Briefly press on cover (1) – the cover will open. Press the SOS button (2) briefly. The indicator lamp in
the SOS button (2) will flash until the emergency call is
concluded. Wait for a voice connection to the Response
Center.
Close the cover (1) after the emergency call is
concluded.
RESET
MODE
1
P82.95-2293-26
RESET
MOD
E
2
P82.95-2294-26

170 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Roadside Assistance button •
Located in the overhead control panel is the Roadside
Assistance button•. Briefly press on cover (3) – the
cover will open.
Pressing and holding the Roadside Assistance
button• (for longer than 2 seconds) will initiate a
call to a Mercedes-Benz Roadside Assistance dispatcher.
The button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” appears in the MCS display.
Wa r n i n g !
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, vehicle in
a dangerous road location), please do not wait for
voice contact after you have pressed the emergency
button. Carefully leave the vehicle and move to a
safe location. The Response Center will
automatically contact local emergency officials
with the vehicle’s approximate location if they
receive an automatic “SOS” signal and cannot make
voice contact with the vehicle occupants.
RESET
MODE
3P82.95-2292-26

171 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index When the connection is established, the message
“ROADSIDE ASSISTANCE – CALL CONNECTED”
appears in the MCS display. The Tele Aid system will
transmit data generating the vehicle identification
number, model, color and location (subject to
availability of cellular and GPS signals).
While the call is connected, you can change to
navigation menu by pressing NAVI button on the MCS.
A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
MCS display. The nature of the need for assistance can
then be described. The Mercedes-Benz Roadside
assistance dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow your
vehicle to the nearest Mercedes-Benz Center. For
services such as labor and/or towing charges may apply.
Refer to the Roadside Assistance manual for more
information.These programs are only available in the USA:
•Sign and Drive services: Services such as jump start,
a few gallons of fuel or the replacement of a flat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Notes:
The indicator lamp in the Roadside Assistance
button• remains illuminated in red for
approximately 10 seconds during the system self-check
after turning key in steering lock to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 166 when the indicator
lamp does not light up in red or stay on longer than
approximately 10 seconds.

172 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
If the indicator lamp in the Roadside Assistance
button• is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the MCS
display.
Should this occur, assistance must be summoned by
other means.
Roadside Assistance calls can be terminated using the
END button on the MCS unit.Information button ¡
Located in the overhead control panel is the Information
button¡. Briefly press on cover (3) – the cover will
open.
Pressing and holding the Information button¡ (for
longer than 2 seconds) will initiate a call to the
Customer Assistance Center. The button will flash while
the call is in progress. The message “INFO –
CONNECTING CALL” appears in the MCS display. When
the connection is established, the message “INFO –
CALL CONNECTED” appears in the MCS display.
RESET
MODE
3P82.95-2292-26

173 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index The Tele Aid system will transmit data generating the
vehicle identification number, model, color and location
(subject to availability of cellular and GPS signals).
While the call is connected, you can change to
navigation menu by pressing NAVI button on the MCS.
A voice connection between the Customer Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established, the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the MCS
display. Information regarding the operation of your
vehicle, the nearest Mercedes-Benz Light Truck Center
or Mercedes-Benz USA products and services is
available to you.
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).Notes:
The indicator lamp in the Information button¡
remains illuminated in red for approximately
10 seconds during the system self-check after turning
key in steering lock to position 2 (together with the
“SOS” button and the Roadside Assistance button•).
See system self-check on page 166 when the indicator
lamps do not light up in red or stay on longer than
approximately 10 seconds.
If the indicator lamp in the Information button¡ is
illuminated continuously and there was no voice
connection to the Response Center established, then the
Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “Info – CALL FAILED”
appears in the MCS display.
Should this occur, information must be summoned by
other means.
Information calls can be terminated using the END
button on the MCS unit.

174 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Light Truck
Center and have the system checked or contact the
Response Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possible.Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
customer information is not available, the operator may
need to retransmit. During this time you will hear a
chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
completed. Once a call is concluded, a chirp will be
heard and the appropriate indicator lamp will stop
flashing. The MCS system operation will resume.

175 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Customer Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp for the respective button flashes
until the call is concluded and this can only be
completed by a Response Center or Customer
Assistance Center representative, except Roadside
assistance and Information calls, which can also be
terminated by using the End button on the MCS unit.
When a Tele Aid call has been initiated, the MCS system
audio is muted and the selected mode (radio, tape or
CD) pauses. The optional cellular phone (if installed)
switches off. If you must use this phone, the vehicle
must be parked. Disconnect the coiled cord and place
the call. The navigation system (if engaged) will
continue to run. A pop-up window will appear in the
MCS display to indicate that a Tele Aid call is in
progress.Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and no other key is available,
contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and pull outside handle of
liftgate for a minimum of 20 seconds until the “SOS”
button is flashing.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.
Note:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will flash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in the MCS display to indicate receipt of the door unlock
command.

176 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact with the
vehicle occupants.
If the outside liftgate handle was pulled for more than
20 seconds before door unlock authorization was
received by the Response Center, you must wait
15 minutes before pulling the outside liftgate handle
again.Stolen vehicle tracking services
In the event your vehicle was stolen, report the incident
to the police who will issue a numbered incident report.
Pass this number on to the Mercedes-Benz Response
Center.
The Response Center will then attempt to covertly
contact the vehicle’s Tele Aid system. Once the vehicle
is located, the Response Center will contact the local
Law Enforcement and you. The vehicle’s location will
only be provided to Law Enforcement.

177 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Info Services (optional, except Canada)
Info Services categories include news, sports, stocks,
weather and calendar reminders. Choices can be
selected via www.mbusa.com or by calling 1-800-FOR-
MERcedes.
To request Info Services press the TEL button and then
the SVC soft key on the MCS unit. Then select UPDT
soft key. “NEW INFO SERVICE REQUEST
TRANSMITTED” will appear in the MCS display and call
status messages will appear in the MCS display.
Once information is available, the message “NEW INFO
RECEIVED READ LATER WHEN STOPPED?” will appear.
Select “Yes”. With the vehicle stopped in a safe location
press TEL button, SVC soft key to read messages.Important!
Tele Aid utilizes the cellular network for
communication and the GPS (Global Positioning
System) satellites for vehicle location. If either of these
signals are unavailable, the Tele Aid system may not
function and if this occurs, assistance must be
summoned by other means.
Wa r n i n g !
The Tele Aid control unit is located under the front
passenger seat. If there is accumulation of water or
other liquid in this area, the Tele Aid control unit
could suffer an electrical short circuit making the
system inoperative. In this case the indicator lamp
in the “SOS” button will not illuminate during or
will remain illuminated after the system self-check.
Have the system checked at the nearest
Mercedes-Benz Light Truck Center as soon as
possible.