tow MERCEDES-BENZ ML350 2010 W164 Owner's Guide

A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established.
XDescribe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
Sign and Drive services (USA only):
Services such as a jump start, a few gallons
of fuel or the replacement of a flat tire with
the vehicle spare wheel are obtainable at no
charge.
iIf the indicator lamp in Roadside
Assistance button : is flashing
continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid
system could not initiate a Roadside
Assistance call (e.g. the relevant cellular
phone network is not available). The
message Call Failed appears in the
multifunction display.
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Information button
XOpen the front armrest storage
compartment (Y page 193).
XPress and hold Information button : for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in
Information button : will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display and the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
202Useful featuresControls in detail
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The fuel filler flap is located on the right-hand
side of the vehicle towards the rear.
XTurn off the engine.
iLeaving the engine running and the fuel
filler cap open can cause the yellow fuel
tank reserve warning lamp to flash and the
malfunction indicator lamp ! (USA
only) or ; (Canada only) to illuminate.
For more information, see also “Practical
hints” (Y page 303).
XRemove the SmartKey from the starter
switch.
KEYLESS-GO: Open the driver’s door. This
puts the starter switch in position 0, same
as with the SmartKey removed from the
starter switch. The driver’s door then can
be closed again.
XOpening: Press fuel filler flap : at the
point indicated by the arrow.
XTurn fuel filler cap ; counterclockwise.XTake off fuel filler cap ;.
! The fuel filler cap is tethered to the fuel
filler neck. Do not drop the cap. It could
damage the vehicle paint finish.
XSet fuel filler cap ; on fuel filler flap :.XFully insert filler nozzle unit and refuel.XOnly fill your tank until the filler nozzle unit
cuts out – do not top off or overfill.
XClosing: Turn fuel filler cap ; clockwise
until it audibly engages.
iClose the fuel filler flap before locking the
vehicle. Otherwise the flap locking pin will
prevent closing the fuel filler flap.
XClose fuel filler flap :.
Low outside temperatures (diesel
engine)
! Do not fill the tank with gasoline. Do not
blend diesel fuel with gasoline or kerosene.
The fuel system and engine will otherwise
be damaged, which is not covered by the
Mercedes-Benz Limited Warranty.
To prevent malfunctions, diesel fuel with
improved cold flow characteristics is offered
in the winter months. Check with your fuel
retailer.
Check regularly and before a long trip
For information on quantities and
requirements of operating agents, see “Fuels,
coolants, lubricants, etc.” (Y page 356).
Check the following:
REngine oil level (Y page 214)
RTire inflation pressure (Y page 221)
RCoolant level (Y page 216)
RVehicle lighting (Y page 311)
RWasher system and headlamp cleaning
system (Y page 217)
RBrake fluid (Y page 217)
Engine compartment
Hood
GWarning!
Do not pull the release lever while the vehicle
is in motion. Otherwise the hood could be
forced open by passing air flow.
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The brake fluid level is correct when it is
between lower mark (MIN) ; and upper
mark (MAX) : of the brake fluid reservoir.
Tires and wheels
Safety notes
Contact an authorized Mercedes-Benz Center
for information on tested and recommended
rims and tires for summer and winter
operation. They can also offer advice
concerning tire service and purchase.
GWarning!
Replace rims or tires with the same
designation, manufacturer and type as shown
on the original part. For further information
contact an authorized Mercedes-Benz Center.
If incorrectly sized rims and tires are
mounted, the wheel brakes or suspension
components can be damaged. Also, the
operating clearance of the wheels and the
tires may no longer be correct.
GWarning!
Worn, old tires can cause accidents. If the tire
tread is worn to minimum tread depth, or if
the tires have sustained damage, replace
them.
When replacing rims, only use genuine
Mercedes-Benz wheel bolts specified for the
particular rim type. Failure to do so can result
in the bolts loosening and possibly an
accident.
Retreaded tires are not tested or
recommended by Mercedes-Benz, since
previous damage cannot always be
recognized on retreads. The operating safety
of the vehicle cannot be assured when such
tires are used.
GWarning!
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possible
damage to your vehicle has occurred, you
should turn on the hazard warning flashers,
carefully slow down, and drive with caution to
an area which is a safe distance from the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have the vehicle towed to the
nearest authorized Mercedes-Benz Center or
tire dealer for repairs.
GWarning!
Do not drive with a flat tire. A flat tire affects
the ability to steer or brake the vehicle. You
could lose control of the vehicle. Continued
driving with a flat tire or driving at high speed
with a flat tire will cause excessive heat build-
up and possibly a fire.
Important guidelines
ROnly use sets of tires and rims of the same
type and make.
RTires must be of the correct size for the rim.
RBreak in new tires for approximately
60 miles (100 km) at moderate speeds.
RRegularly check the tires and rims for
damage. Dented or bent rims can cause tire
inflation pressure loss and damage to the
tire beads.
RIf the vehicle is heavily loaded, check tire
inflation pressure and correct as required.
RDo not allow your tires to wear down too
far. Adhesion properties on wet roads are
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Example illustration: Tire inflation pressures forparticular tire sizes
Some tire inflation pressure labels may only
show the rim diameter instead of the entire
tire size, e.g. R 18 or 18".
The rim diameter is part of the tire size as
specified on the tire sidewall (Y page 236).
Example illustration: Tire inflation pressuresspecific to rim diameter
iWhen towing a trailer, inflate the tires to
the tire inflation pressure as specified for a
fully loaded vehicle.
Potential problems associated with
underinflated and overinflated tires
Underinflated tires
GWarning!
Follow recommended tire inflation pressures.
Do not underinflate tires. Underinflated tires
wear excessively and/or unevenly, adversely
affect handling and fuel economy, and are
more likely to fail from being overheated.
Underinflated tires can
Rcause excessive and uneven tire wear
Radversely affect fuel economy
Rlead to tire failure from being overheated
Radversely affect handling characteristics
Overinflated tires
GWarning!
Follow recommended tire inflation pressures.
Do not overinflate tires. Overinflated tires can
adversely affect handling and ride comfort,
wear unevenly, increase stopping distance,
and result in sudden deflation (blowout)
because they are more likely to become
punctured or damaged by road debris,
potholes etc.
Overinflated tires can
Radversely affect handling characteristics
Rcause uneven tire wear
Rbe more prone to damage from road
hazards
Radversely affect ride comfort
Rincrease stopping distance
Checking tire inflation pressure
Safety notes
GWarning!
Follow recommended tire inflation pressures.
Do not underinflate tires. Underinflated tires
wear excessively and/or unevenly, adversely
affect handling and fuel economy, and are
more likely to fail from being overheated.
Do not overinflate tires. Overinflated tires can
adversely affect handling and ride comfort,
wear unevenly, increase stopping distance,
and result in sudden deflation (blowout)
because they are more likely to become
punctured or damaged by road debris,
potholes etc.
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XStep 5: Determine the combined weight of
luggage and cargo being loaded on the
vehicle. That weight may not safely exceed
the available cargo and luggage load
capacity calculated in step 4.XStep 6 (if applicable): If your vehicle will
be towing a trailer, load from your trailer
will be transferred to your vehicle. Consult
this manual to determine how this reduces
the available cargo and luggage load
capacity of your vehicle ( Y page 231).
The following table shows examples on how
to calculate total and cargo load capacities
with varying seating configurations and
number and size of occupants. The following
examples use a load limit of 1 500 lbs. This
is for illustration purposes only. Make sure
you are using the actual load limit for your
vehicle stated on the vehicle’s Tire and
Loading Information placard ( Y page 228).
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Weight Rating (GVWR) and the Gross Axle
Weight Rating (GAWR) for either the front or
rear axle. You can obtain the GVWR and
GAWR from the certification label. The
certification label can be found on the driver’s
door B-pillar, see the “Technical data” section
(Y page 346).
Gross Vehicle Weight Rating (GVWR): The
total weight of the vehicle, all occupants, all
cargo, and the trailer tongue load (if
applicable) must never exceed the GVWR.
Gross Axle Weight Rating (GAWR): The total
allowable weight that can be carried by a
single axle (front or rear).
To assure that your vehicle does not exceed
the maximum permissible weight limits
(GVWR and GAWR for front and rear axle),
have the loaded vehicle (including driver,
passengers and all cargo and, if applicable,
trailer fully loaded) weighed on a suitable
commercial scale.
Trailer tongue load
The tongue load of any trailer is an important
weight to measure because it affects the load
you can carry in your vehicle. If a trailer is
towed, the tongue load must be added to the
weight of all occupants riding and any cargo
you are carrying in the vehicle. The tongue
load typically is between 8% and 15% of the
trailer weight and everything loaded in it.
Maximum tire load
GWarning!
Do not overload the tires by exceeding the
specified load limit as indicated on the Tire
and Loading Information placard on the
driver’s door B-pillar. Overloading the tires
can overheat them, possibly causing a
blowout. Overloading the tires can also result
in handling or steering problems, or brake
failure.
iFor illustration purposes only. Actual data
on tires are specific to each vehicle and
may vary from data shown in above
illustration.
The maximum tire load rating : is the
maximum weight the tires are designed to
support.
For more information on tire load rating, see
(Y page 236).
For information on calculating total and cargo
load capacities, see (Y page 228).
Direction of rotation
Unidirectional tires offer added advantages,
such as better hydroplaning performance. To
benefit, however, you must make sure the
tires rotate in the direction specified.
An arrow on the sidewall indicates the
intended direction of rotation of the tire.
Spare wheels may be mounted against the
direction of rotation (spinning) even with a
unidirectional tire for temporary use only until
the regular drive wheel has been repaired or
replaced. Always observe and follow
applicable temporary use restrictions and
speed limitations indicated on the spare
wheel.
MOExtended system
The MOExtended system allows you to
continue driving your vehicle even if there is
a total loss of pressure in one or more tires.
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Only install brake pads and use brake fluid
recommended by Mercedes-Benz.GWarning!
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that safe
braking is substantially impaired. This could
result in an accident.
! Vehicles with 4MATIC:
Only conduct operational or performance
tests on a two-axle dynamometer. If such
tests are necessary, contact an authorized
Mercedes-Benz Center. You could
otherwise seriously damage the brake
system or the transfer case which is not
covered by the Mercedes-Benz Limited
Warranty.
! Vehicles without 4MATIC:
Because the ESP ®
operates automatically,
the engine and ignition must be shut off
(SmartKey in starter switch position 0 or
1 or KEYLESS-GO start/stop button in
position 0 or 1) when the parking brake is
being tested on a brake test dynamometer
or the vehicle is being towed with one axle
raised.
Active braking action through the ESP ®
may otherwise seriously damage the brake
system which is not covered by the
Mercedes-Benz Limited Warranty.
! Vehicles with 4MATIC:
Because the ESP ®
operates automatically,
the engine and ignition must be shut off
(SmartKey in starter switch position 0 or
1 or KEYLESS-GO start/stop button in
position 0 or 1) when the parking brake is
being tested on a brake test dynamometer.
Such testing should be no longer than 10
seconds.
Active braking action through the ESP ®
may otherwise seriously damage the brake
system which is not covered by the
Mercedes-Benz Limited Warranty.
If your brake system is only subjected to
moderate loads, you should occasionally test
the effectiveness of the brakes by applying
above-normal braking pressure at higher
speeds. This will also enhance the grip of the
brake pads.GWarning!
Make sure not to endanger any other road
users when carrying out these braking
maneuvers.
Refer to the description of the Brake Assist
System (BAS) ( Y page 63).
High-performance brake system
The high-performance brake system is only
available on ML 63 AMG.
GWarning!
New vehicle brake pads and disks, and
replacement brake pads and disks may take
several hundred miles of driving until they
provide optimum braking efficiency. Until that
time, you may need to use increased brake
pedal pressure while braking. Please be aware
of this and adjust your driving and braking
accordingly during this break-in period.
Excessive high-demand braking will cause
correspondingly high brake wear. Please be
attentive to the brake warning lamp in the
instrument cluster and brake condition
messages in the multifunction display.
Especially for high-performance driving, it is
important to maintain and have the brake
system checked regularly.
The high-performance brake system is
designed to operate under the extremely high
operating demands required to
accommodate the performance capabilities
of the vehicle.
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! Observe the following during off-road
driving:
R Keep doors, tailgate, windows, and tilt/
sliding sunroof closed whenever driving
off-road.
R Adjust vehicle speed to condition of
terrain. The more uneven, rutty and
steeper the terrain, the lower the speed
should be. Drive through water slowly at
an even speed, avoiding a bow wave.
R Be especially careful when driving in
unknown territory. It may be necessary
to get out of the vehicle and scout the
path you intend to take.
R Watch out for obstacles, such as rocks,
holes, tree stumps and ruts.
R Before driving through water, determine
its depth.
R Do not stop vehicle while immersed in
water, and do not shut off the engine.
R In sandy soil, drive at a steady speed as
allowed by conditions. This helps
overcome the vehicle rolling resistance
and reduces the likelihood of the vehicle
sinking into the ground.
R Do not initiate jumps with the vehicle. It
interrupts the forward momentum of the
vehicle.
R Always drive onto slopes with the engine
running and the vehicle in gear.
R Do not shift automatic transmission into
neutral position N.GWarning!
Do not reduce the tire inflation pressure
before driving through sand. However, if you
do so, remember to correct the tire inflation
pressure before continuing your trip. Driving
with reduced tire inflation pressure increases
the risk of losing control of the vehicle and
rolling over.
Checklist before off-road driving
Engine oil level
R Check the engine oil level ( Y page 214).
Only with a proper oil level can the vehicle
obtain a trouble-free oil supply, even on
steep gradients.
! If the engine oil level warning lamp comes
on while driving, stop the vehicle in a safe
location or as soon at is safe to do so.
Check the engine oil level.
The engine oil level warnings should not be
ignored. Extended driving with the symbol
displayed could result in serious engine
damage that is not covered by the
Mercedes-Benz Limited Warranty.
Tires
R Check the tread depth and maintain
specified tire inflation pressure. A placard
with the recommended tire inflation
pressures is located on the driver’s door B-
pillar ( Y page 228).
R Check tires for possible damage and
remove foreign objects.
R Replace missing valve caps.
Rims
R Dented or bent rims can cause tire inflation
pressure loss and damage the tire beads.
For this reason, check and, if necessary,
change rims before driving off-road.
Vehicle tool kit
R Check if the jack ( Y page 270) is
functional.
R Always take the vehicle tool kit, a strong
tow rope, a shovel and a small plank (to put
under the jack on sandy soil) with you.
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Driving in steep terrain
Slope angle
:Overhang angle, front;Overhang angle, rearVehicles with
steel
suspension
::21;27°22°26°Vehicles with
air suspension
program
::21;Raised level31°25°29°Highway25°18°24°ML 63 AMG:;Raised level26°28°Highway21°24°
RComply with the warnings (Y page 248) and
rules for off-road driving (Y page 248).
RDriving on embankments, slopes and other
steep inclines should only be done straight
up or downhill, i.e. in the line of gravity.
Maximum vehicle climbing ability is a
100% grade which is equivalent to a slope
angle of 45°. Keep in mind that the
climbing ability of the vehicle depends on
terrain conditions.
RShift automatic transmission into gear
range 1 (Y page 113).
RDrive slowly.
RAvoid excessive engine speeds – drive with
moderate engine speeds (max. 3 000 rpm).
RUtilize the engine’s braking power when
descending a slope, observe the engine
speed (do not overrev the engine). Apply
the service brake as needed.
iFor maximum engine speed, see
“Tachometer” (Y page 119) and see vehicle
specification for your vehicle
(Y page 348).
RCheck the brakes after a lengthy
downgrade drive.
GWarning!
Never turn the vehicle around on steep
inclines. The vehicle might roll over. If the
vehicle cannot complete the attempted climb,
back it down in reverse gear.
iThe hill-start assist system supports you
when driving uphill.
For more information, see “Hill-start assist
system” (Y page 152).
Traction in steep terrain
The maximum vehicle climbing ability is a
100% grade which is equivalent to a slope
angle of 45°. Keep in mind that the climbing
ability of the vehicle depends on terrain
conditions.
Be easy on the accelerator and watch for
continuous wheel traction when driving in
steep terrain.
iThe 4-ETS helps greatly when starting out
on a steep incline when the front wheels
have then the tendency to slip due to the
weight shifting towards the rear axle.
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When driving on sand, observe the following
rules:
R Vehicles with air suspension program:
Set the raised level ( Y page 156).
R Avoid high engine speeds.
R Shift automatic transmission into a gear
range that is appropriate for the terrain.
R In sandy soil, drive at a steady speed as
conditions permit. This helps overcome the
vehicle rolling resistance and reduce the
likelihood of the vehicle sinking into the
ground.
R Drive in tracks of other vehicles if they are
not too deep and you have sufficient
clearance.
Ruts
A number of off-road tracks or other byways
have deep ruts which can cause the
underbody to come in contact with the
ground.
R Make sure the off-road driving program
( Y page 155) is switched on.
R Vehicles with air suspension program:
Set the raised level ( Y page 156).
! Check that the ruts are not too deep and
your vehicle’s clearance is sufficient.
Otherwise:
R your vehicle may be damaged
R the underbody of the vehicle may come
in contact with the ground and you may
get stuck
R Avoid high engine speeds.
R Shift automatic transmission into gear
range 1 (Y page 113).
R Drive next to the ruts rather than through
them if at all possible.
R If the ruts are too deep to drive in, drive with
one side of the vehicle on the grassy center
strip if the route permits.
Returning from off-road driving GWarning!
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possible
damage to your vehicle has occurred, you
should turn on the hazard warning flashers,
carefully slow down, and drive with caution to
an area which is a safe distance from the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have the vehicle towed to the
nearest authorized Mercedes-Benz Center or
tire dealer for repairs.
Off-road driving increases strain on the
vehicle.
We recommend that you inspect the vehicle
for possible damage after each off-road trip.
Recognizing any damage and a subsequent
timely repair reduces the chance of a possible
breakdown or accident later on.
Proceed as follows:
R Switch off the off-road driving program
( Y page 155).
R Switch off the DSR ( Y page 153).
R Vehicles with air suspension program:
Lower the vehicle back to a level suitable
for road conditions, e.g. highway/high-
speed level ( Y page 156).
R Clean all exterior lamps and check for
possible damage.
R Clean the front and rear license plate.
R Remove excessive dirt from tires, wheels,
wheel housings, and underbody.
For instance, after driving in mud, clean the
radiator, chassis, engine, brakes, and
wheels from extreme dirt using a strong jet
of water.
R Check tires for possible damage.
R Inspect vehicle underbody, oil pan, brake
hoses, etc., as well as vehicle underbody
for possible damage.
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