emergency towing MERCEDES-BENZ R-Class 2012 W251 Owner's Manual

1, 2, 3 ...
115 V socket ...................................... 268
12 V socket see Sockets
4ETS (Electronic Traction System) .... 66
A
ABS (Anti-lock Braking System) Display message ............................ 214
Function/notes ................................ 65
Important safety notes ....................65
Warning lamp ................................. 240
Activating/deactivating cooling
with air dehumidification ................. 135
Active service system PLUS see ASSYST PLUS service interval
display
Adaptive Damping System (ADS) ..... 181
Additives (engine oil) ........................ 358
Adjusting the armrest (2nd row of
seats) .................................................. 102
ADS (Adaptive Damping System) ..... 181
Air bags Display message ............................ 220
Front air bag (driver, front
passenger) ....................................... 42
Important safety notes ....................40
Safety guidelines ............................. 39
Side impact air bag ..........................42
Window curtain air bag ....................43
Air-conditioning system
see Climate control
Air filter (display message) .............. 228
AIRMATIC (display message) ............ 229
AIRMATIC package ............................ 180
Air pressure see Tire pressure
Air vents
Important safety notes ..................141
Rear ............................................... 142
Setting ........................................... 141
Setting the center air vents ...........141
Setting the side air vents ...............141
Alarm system
see ATA (Anti-Theft Alarm system)
Anti-lock Braking System
see ABS (Anti-lock Braking System)
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
Anti-theft system
ATA (Anti-Theft Alarm system) .........69
Ashtray ............................................... 265
ASSYST PLUS see ASSYST PLUS service interval
display
ATA (Anti-Theft Alarm system)
Activating/deactivating ...................69
Function ........................................... 69
Switching off the alarm ....................69
Audio menu (on-board computer) .... 203
Audio system see separate operating instructions
Authorized Mercedes-Benz Center
see Qualified specialist workshop
AUTO lights
Display message ............................ 225
see Lights
Automatic headlamp mode .............. 115
Automatic transmission Automatic drive program ...............154
Changing gear ............................... 152
DIRECT SELECT lever .....................150
Display message ............................ 234
Driving tips .................................... 153
Emergency running mode ..............156
Kickdown ....................................... 153
Problem (malfunction) ...................156
Program selector button ................153
Pulling away ................................... 147
Shift ranges ................................... 154
Starting the engine ........................146
Steering wheel paddle shifters ......153
Trailer towing ................................. 153
Transmission position display ........151
Transmission positions ..................152
Automatic transmission
emergency mode ............................... 1564Index

DoorsAutomatic locking (on-board
computer) ...................................... 208
Automatic locking (switch) ............... 80
Display message ............................ 235
Emergency locking ........................... 81
Emergency unlocking .......................81
Opening (from inside) ......................80
Drinking and driving ......................... 165
Drinks holder see Cup holders
Drive program (automatic) ............... 154
Driver's door see Doors
Driver's seat
see Seats
Driving abroad
Mercedes-Benz Service .................287
Symmetrical low beam ..................114
Driving on flooded roads .................. 168
Driving safety systems 4ETS (Electronic Traction System) ...66
ABS (Anti-lock Braking System) .......65
BAS (Brake Assist System) ..............65
Distance warning system
(vehicles with DISTRONIC) ...............68
Electronic brake force distribution ...68
ESP ®
(Electronic Stability
Program) .......................................... 66
Important safety information ...........64
Overview .......................................... 64
Driving systems
Blind Spot Assist ............................ 189
Cruise control ................................ 170
Display message ............................ 229
DISTRONIC .................................... 173
Level control .................................. 181
PARKTRONIC ................................. 184
Rear axle level control ...................180
Rear view camera .......................... 187
Driving tips
Automatic transmission .................153
Brakes ........................................... 166
Break-in period .............................. 144
DISTRONIC .................................... 179
Downhill gradient ........................... 166
Drinking and driving .......................165Driving abroad ............................... 114
Driving on flooded roads ................168
Driving on wet roads ......................168
Exhaust check ............................... 166
Fuel ................................................ 165
General .......................................... 165
Hydroplaning ................................. 168
Icy road surfaces ........................... 170
Limited braking efficiency on
salted roads ................................... 167
Pedals ............................................ 165
Snow chains .......................... 169, 325
Symmetrical low beam ..................114
Towing a trailer .............................. 191
Wet road surface ........................... 167
DVD audio (on-board computer) ...... 203
E
EASY-ENTRY feature 3rd row of seats ............................. 103
Activating/deactivating .................209
Function/notes ............................. 108
EASY-EXIT feature
3rd row of seats ............................. 103
Crash-responsive ........................... 109
Function/notes ............................. 108
Switching on/off ........................... 209
EBD (electronic brake force
distribution) Display message ............................ 216
Function/notes ................................ 68
Electrical fuses
see Fuses
Electronic Brake force Distribution
see EBD (Electronic Brake force
Distribution)
Electronic Stability Program
see ESP ®
(Electronic Stability Program)
Electronic Traction System
see ETS/4ETS (Electronic
Traction System)
Emergency release
Driver's door .................................... 81
Fuel filler flap ................................. 158
Vehicle ............................................. 81
8Index

Emergency spare wheelStorage location ............................ 297
Stowing .......................................... 298
Emergency Tensioning Devices
Function ........................................... 55
Safety guidelines ............................. 39
Emissions purification
Service and warranty information ....21
Engine
Check Engine warning lamp ........... 244
Display message ............................ 225
Emergency starting ........................317
Engine number ............................... 354
Irregular running ............................ 149
Starting problems ..........................149
Starting the engine with the
SmartKey ....................................... 146
Starting with KEYLESS-GO .............147
Switching off .................................. 163
Engine electronics
Problem (malfunction) ...................149
Engine emergency stop .................... 319
Engine oil Adding ........................................... 284
Additives ........................................ 358
Checking the oil level ..................... 283
Display message ............................ 227
Filling capacity ............................... 355
Notes about oil grades ................... 358
Notes on oil level/consumption ....283
Viscosity ........................................ 359
ESP ®
(Electronic Stability
Program) 4ETS ................................................ 66
Deactivating/activating ...................66
Display message ............................ 214
Function/notes ................................ 66
Important safety information ...........66
Trailer stabilization ........................... 67
Warning lamp ................................. 241
Exhaust check ................................... 166
Exhaust tail pipe (cleaning
instructions) ...................................... 292
Exterior lighting see Lights Exterior mirrors
Adjusting ....................................... 110
Dipping (automatic) .......................111
Folding in/out (automatically) .......110
Folding in/out (electrically) ...........110
Folding in when locking (on-board
computer) ...................................... 209
Out of position (troubleshooting) ...111
Setting ........................................... 110
Storing settings (memory
function) ........................................ 112
Storing the parking position ..........111
F
Filler cap see Fuel filler flap
First-aid kit ......................................... 296
Flat tire Changing a wheel/mounting the
spare wheel ................................... 303
MOExtended run-flat system .........309
Preparing the vehicle .....................299
Raising the vehicle .........................305
TIREFIT kit ...................................... 299
see Emergency spare wheel
Floormat ............................................. 279
Front fog lamp Switching on/off ........................... 116
Front fog lamps ................................. 116
Display message ............................ 224
Front windshield
see Windshield
Fuel
Additives ........................................ 357
Calling up the range .......................211
Consumption statistics ..................210
Displaying the current
consumption .................................. 211
Driving tips .................................... 165
Fuel gauge ....................................... 29
Important safety notes ..................356
Premium-grade unleaded gasoline . 356
Problem (malfunction) ...................160
Refueling ........................................ 156
Specifications ................................ 356
Tank content/reserve fuel .............355
Index9

Door central locking/unlocking .......72
Important safety notes ....................72
Loss ................................................. 78
Mechanical key ................................ 75
Positions (ignition lock) .................145
Problem (malfunction) .....................78
Starting the engine ........................146
Snow chains .............................. 169, 325
Sockets 2nd row of seats ............................ 268
Center console .............................. 268
Front-passenger footwell ...............268
Luggage compartment ...................268
Points to observe before use .........267
Spare wheel
Notes/data .................................... 349
Storage location ............................ 297
Stowing .......................................... 298
see Emergency spare wheel
Specialist workshop ............................ 24
Speed, controlling see Cruise control
Speedometer
Additional speedometer (on-
board computer) ............................ 202
In the Instrument cluster .................29
Segments ...................................... 199
Selecting the unit of
measurement ................................ 205
see Instrument cluster
SRS (Supplemental Restraint
System) Display message ............................ 218
Introduction ..................................... 38
Warning lamp ................................. 243
Warning lamp (function) ................... 38
Standing lamps
Changing bulbs .............................. 122
Display message ............................ 224
Switching on/off ........................... 114
Starting (engine) ................................ 146
Station see Radio
Steering (display message) .............. 235
Steering wheel Adjusting (electrically) ...................108
Adjusting (manually) ......................107
Button overview ............................... 31Buttons (on-board
computer) ...................................... 199
Important safety notes ..................107
Paddle shifters ............................... 153
Steering wheel heating ..................108
Storing settings (memory
function) ........................................ 112
Steering wheel (cleaning
instructions) ...................................... 293
Steering wheel heating Indicator lamp (malfunction) ..........108
Switching on/off ........................... 108
Steering wheel paddle shifters ........ 153
Stowage compartments 3rd row of seats ............................. 250
Armrest (under) ............................. 250
Center air vents (2nd row of
seats) ............................................. 250
Center console (2nd row of seats) . 250
Glove box ....................................... 249
Parcel net ...................................... 251
Stowage space
Center console .............................. 249
Cup holders ................................... 262
Important safety information .........248
Summer opening
see Convenience opening feature
Summer tires ..................................... 324
Sun visor ............................................ 264
Supplement Restraint System see SRS (Supplemental Restraint
System)
Surround lighting (on-board
computer) .......................................... 207
Switching air-recirculation mode
on/off ................................................. 140
Switching off the alarm (ATA) ............ 69
T
Tachometer ........................................ 198
Tailgate Display message ............................ 235
Important safety notes ....................81
Limiting the opening angle ...............85
Opening/closing (automatically
from inside) ...................................... 84
16Index

Maximum load on a tire
(definition) ..................................... 345
Maximum permissible tire
pressure (definition) ....................... 344
Maximum tire load .........................337
Maximum tire load (definition) .......344
Optional equipment weight
(definition) ..................................... 345
PSI (pounds per square inch)
(definition) ..................................... 345
Replacing ....................................... 346
Service life ..................................... 323
Sidewall (definition) .......................345
Speed index (definition) .................344
Storing ........................................... 347
Structure and characteristics
(definition) ..................................... 343
Temperature .................................. 339
TIN (Tire Identification Number)
(definition) ..................................... 345
Tire bead (definition) ......................345
Tire pressure (definition) ................345
Tire pressures (recommended) ......343
Tire size (data) ............................... 347
Tire size designation, load-bearing
capacity, speed index ....................340
Tire tread ....................................... 323
Tire tread (definition) .....................345
Total load limit (definition) .............346
Traction ......................................... 338
Traction (definition) .......................345
Tread wear ..................................... 338
TWR (permissible trailer drawbar
noseweight) (definition) .................345
Uniform Tire Quality Grading
Standards ...................................... 338
Uniform Tire Quality Grading
Standards (definition) ....................343
Unladen weight (definition) ............344
Wear indicator (definition) .............346
Wheel rim (definition) ....................344
see Flat tire
Top Tether ............................................ 60
Towing Important safety guidelines ...........315
Installing the towing eye ................315
Removing the towing eye ...............316Towing a trailer
Coupling up a trailer ......................192
Decoupling a trailer .......................193
Driving tips .................................... 191
Important safety notes ..................191
Lights display message ..................222
Power supply ................................. 194
Shift range ..................................... 153
Towing away
With both axles on the ground .......316
Tow-starting
Emergency engine starting ............317
Important safety notes ..................315
Trailer
Towing ........................................... 192
Trailer loads and drawbar
noseweights ...................................... 194
Trailer towing Blind Spot Assist ............................ 191
ESP ®
................................................ 67
PARKTRONIC ................................. 186
Permissible trailer loads and
drawbar noseweights .....................194
Towing a trailer .............................. 192
Transmission
see Automatic transmission
Transporting the vehicle .................. 316
Trim pieces (cleaning instructions) . 293
Trip computer (on-board
computer) .......................................... 210
Trip meter see Trip odometer
Trip odometer
Calling up ....................................... 202
Resetting (on-board computer) ......211
Trunk
see Tailgate
Turn signals
Changing bulbs (front) ...................122
Display message ............................ 222
Switching on/off ........................... 117
see Turn signals
TWR (Tongue Weight Rating)
(definition) ......................................... 345
Type identification plate see Vehicle identification plate 18Index

U
Unlocking Emergency unlocking .......................81
From inside the vehicle (central
unlocking button) ............................. 80
V
Vanity mirror (in sun visor) .............. 265
Vehicle Correct use ...................................... 24
Data acquisition ............................... 25
Display message ............................ 234
Equipment ....................................... 21
Individual settings ..........................205
Limited Warranty ............................. 25
Loading .......................................... 333
Locking (in an emergency) ...............81
Locking (SmartKey) .......................... 73
Lowering ........................................ 309
Maintenance .................................... 22
Parking for a long period ................ 164
Pulling away ................................... 147
Raising ........................................... 305
Reporting problems .........................24
Towing away .................................. 315
Transporting .................................. 316
Unlocking (in an emergency) ...........81
Unlocking (SmartKey) ......................73
Vehicle battery
see Battery (vehicle)
Vehicle dimensions
see Technical data
Vehicle emergency locking ................ 81
Vehicle identification number see VIN
Vehicle identification plate .............. 353
Vehicle level (display message) ....... 229
Vehicle tool kit .................................. 296
Vehicle weights see Technical data
Video (DVD) ........................................ 204
Video DVD (on-board computer) ...... 204
VIN ...................................................... 353
W
Warning and indicator lamps ABS ................................................ 240
Brakes ........................................... 239
Check Engine ................................. 244
Cruise control ................................ 171
Distance warning ........................... 245
ESP ®
.............................................. 241
ESP ®
OFF ....................................... 242
Fuel tank ........................................ 244
LIM (DISTRONIC) ........................... 175
Overview .......................................... 30
Reserve fuel ................................... 244
Seat belt ........................................ 238
SRS ................................................ 243
Tire pressure monitor ....................245
Warranty ............................................ 352
Washer fluid Display message ............................ 236
see Windshield washer system
Weight
see Technical data
Wheel bolt tightening torque ........... 309
Wheel chock ...................................... 304
Wheels Changing/replacing .......................346
Changing a wheel .......................... 303
Checking ........................................ 323
Cleaning ......................................... 289
Important safety notes ..................322
Mounting a wheel .......................... 307
Removing a wheel ..........................306
Storing ........................................... 347
Tightening torque ........................... 309
Wheel size/tire size .......................347
Window curtain air bag ....................... 43
Windows Cleaning ......................................... 291
see Side windows
Windshield
Defrosting ...................................... 138
Infrared reflective .......................... 279
Windshield washer system .............. 285
Notes ............................................. 360
Windshield wipers
Problem (malfunction) ...................126
Rear window wiper ........................125Index19

If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned on these
parts.GWARNING
Never touch the heating element or sides of
the lighter; they are extremely hot. Hold the
knob only.
Make sure any children traveling with you do
not injure themselves or start a fire with the
hot cigarette lighter.
! The 12 V socket in the cigarette lighter
can be used for accessories (up to a
maximum of 85 W) as long as they have the
standard socket type for cigarette lighters.
Note that the socket in the cigarette lighter
can be damaged when connecting
accessories, for example by frequent
insertion and removal or by sockets that do
not fit correctly. A damaged socket can
cause the cigarette lighter to stop working.
! The cigarette lighter in the center console
in the front compartment is not intended
for operating the tire inflation compressor.
XTurn the SmartKey to position 2 in the
ignition lock.XTo open: open cover : (Y page 249).XPress in cigarette lighter ;.
Cigarette lighter ; will pop out
automatically when the heating element is
red-hot.
12 V sockets
Points to observe before use
! The socket in the center console and the
socket in the cargo compartment are not
intended for operating the tire inflation
compressor.
The sockets can be used for accessories, e.
g. lamps or mobile phone chargers with a
maximum current draw of 240 W (20 A).
If you use the sockets for long periods when
the engine is switched off, the battery may
discharge.
XTurn the SmartKey to position 2 in the
ignition lock.
i You can also use the power sockets when
the SmartKey is in position 1 in the ignition
lock.
An emergency cut-out ensures that the on-
board voltage does not drop too low. If the
on-board voltage is too low, the power to
the sockets is automatically cut. This
ensures that there is sufficient power to
start the engine.
Features267Stowing and featuresZ

Shortly after successfully registering with the
mbrace service, a user ID and password will
be sent to you by post. You can use this
password to log in to the mbrace section
under "Owners Online" at http://
www.mbusa.com 31
.
The mbrace system is available if:
R it has been activated and is operational.
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center.
R a service subscription is available.
R the starter battery is sufficiently charged.
i Determining the location of the vehicle on
a map is only possible if there is sufficient
GPS reception and the vehicle position can
be forwarded to the Customer Center.
The mbrace system
The mbrace system provides different
services, e.g.:
R automatic and manual emergency call
R Roadside Assistance call
R MB Info call
To adjust the volume during an mbrace call,
proceed as follows:
XPress the W or X button on the
multifunction steering wheel.
or
XUse the volume controller of COMAND.
You can find further information and a
description of all available features under
"Owners Online" at http://
www.mbusa.com 32
.
System self-test
After you have switched on the ignition, the
system carries out a self-diagnosis.
GWARNING
A malfunction in the system has been
detected if one of the following conditions
occurs:
R the indicator lamp in the SOS button does
not light up during the system self-
diagnosis.
R the indicator lamp in the º Roadside
Assistance button does not light up during
the system self-diagnosis.
R The indicator lamp in the E information
button does not light up during self-
diagnosis of the system.
R the indicator lamp in the SOS button,
º Roadside Assistance button or E
information button continues to be lit red
after the system self-diagnosis.
R The Tele Aid Inoperative or Tele Aid
Not Activated message appears in the
multifunction display after the system self-
test.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
the event of an emergency, assistance must
be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Response Center under
888-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call
Important safety notes
! A license agreement must exist in order
to activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the E MB Info call button to
register. If any of the steps mentioned is
31 USA only.
32 USA only.270FeaturesStowing and features

not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i An mbrace emergency call that has been
initiated automatically cannot be
terminated by the customer.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears on the multifunction display.
The audio output is muted.
Once a connection has been established, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R current location of the vehicle (as
determined by the GPS system)
R vehicle identification number
R information on the type of emergency
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If no vehicle occupant answers, an
ambulance is immediately sent to the
vehicle.GWARNING
If the indicator lamp in the SOS button is
flashing continuously and no voice
connection to the Mercedes-Benz Customer
Assistance Center was established, then the
mbrace system could not initiate an
emergency call (e.g. the relevant cellular
phone network is not available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
Making an emergency call
XTo initiate an emergency call
manually: press cover : briefly to open
it.XPress SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.XWait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.XAfter the emergency call is ended, close
cover :.GWARNING
If you feel in any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Features271Stowing and featuresZ

Mercedes-Benz Customer Assistance Center
will automatically contact local emergency
officials with the vehicle's approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
Roadside Assistance buttonXOpen the stowage compartment under the
armrest ( Y page 250).XPress and hold Roadside Assistance
button : for more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button :
flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.XDescribe the type of assistance needed.
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp in Roadside
Assistance button : is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on COMAND.
MB Info call button
XOpen the stowage compartment under the
armrest ( Y page 250).272FeaturesStowing and features