service MERCEDES-BENZ S CLASS 2010 User Guide

Rhode Island, and Vermont Emission
Control System Warranty
R State Warranty Enforcement Laws (Lemon
Laws)
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Written notification should not be sent to a
dealer, it should be addressed to
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Maintenance Booklet describes all the
necessary maintenance work which should
be performed at regular intervals.
Always have the Maintenance Booklet with
you when you take the vehicle to an
authorized Mercedes-Benz Center for
service. The service advisor will record each
service in the booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number
1-800-FOR-MERCedes (1-800-367-6372)
(in the USA) 1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz
Customer Assistance Representatives
24 hours a day, 365 days a year.
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) in your vehicle literature portfolio.
Change of address or ownership
If you change your address, be sure to send
in the “Change of Address Notice” found in
the Service and Warranty Information
Booklet, or simply call the Mercedes-Benz
Customer Assistance Center (in the USA) at
1-800-FOR-MERCedes (1-800-367-6372), or
Customer Service (in Canada) at
1-800-387-0100. This will assist us in
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contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it available
to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used Car”
found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at 1-800-FOR-MERCedes
(1-800-367-6372), or Customer Service (in
Canada) at 1-800-387-0100.
Operating your vehicle outside the
USA or Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R Service facilities or replacement parts may
not be readily available.
R Unleaded gasoline for vehicles with
catalytic converters may not be available;
the use of leaded fuels will damage the
catalysts.
R Gasoline may have a considerably lower
octane rating, and improper fuel can cause
engine damage.
Certain Mercedes-Benz models are available
for delivery in Europe under our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to:
In the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Operating safetyGWarning!
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle’s electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function while the
engine is running. You should therefore never
turn off the engine while driving.
GWarning!
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole. If you feel a sudden significant
vibration or ride disturbance, or you suspect
that damage to your vehicle as occurred:
R turn on your hazard warning flashers
R slow down carefully
R drive with caution to an area which is a safe
distance from the road
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
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Vehicle data recording
Information regarding electronic
recording devices
( Including notice pursuant to California Code
§ 9951)
Please note that your vehicle is equipped with
devices that can record vehicle systems data
and, if equipped with the Tele Aid system, may
transmit some data in certain accidents.
This information helps, for example, to
diagnose vehicle systems after a collision and
to continuously improve vehicle safety.
Daimler may access the information and
share it with others
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner or
lessee
R in response to an official request by law
enforcement or other government agency
R for use in dispute resolution involving
Daimler, its affiliates or sales/service
organization and/or
R as otherwise required or permitted by law
Please check the Tele Aid subscription
service agreement for details regarding the
information that may be recorded or
transmitted via that system.
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you have any difficulties, please contact an
authorized Mercedes-Benz Center.
R Do not lean your head or chest close to the
steering wheel or dashboard.
R Keep hands on the outside of the steering
wheel rim. Placing hands and arms inside
the rim can increase the risk and potential
severity of hand/arm injury when the driver
front air bag inflates.
R Adjust the front passenger seat as far as
possible rearward from the dashboard
when the seat is occupied.
R Occupants, especially children, should
never place their bodies or lean their heads
in the area of the door where the side
impact air bag inflates. This could result in
serious injuries or death should the side
impact air bag be deployed. Always sit as
upright as possible, wear the seat belt
properly and use an appropriately sized
infant restraint, toddler restraint, or
booster seat recommended for the size and
weight of the child.
Failure to follow these instructions can result
in severe injuries to you or other occupants.
If you sell your vehicle, it is important that you
make the buyer aware of this safety
information. Be sure to give the buyer this
Operator’s Manual.GWarning!
Accident research shows that the safest place
for children in an automobile is in a rear seat.
There is a possibility for a side impact air bag-
related injury if occupants, especially
children, are not properly seated or restrained
when next to a side impact air bag which
needs to deploy rapidly in a side impact in
order to do its job.
To help avoid the possibility of injury, please
follow these guidelines:
(1)Occupants, especially children,
should never place their bodies or
lean their heads in the area of thedoor where the side impact air bag
inflates. This could result in
serious injuries or death should
the side impact air bag be
deployed.(2)Always sit as upright as possible,
wear the seat belt properly and use
an appropriately sized infant
restraint, toddler restraint, or
booster seat recommended for the
size and weight of the child. and
for children 12 years old and
under, use an appropriately sized
infant restraint, toddler restraint,
or booster seat recommended for
the size and weight of the child.(3)Always wear seat belts properly.
If you believe that, even with the use of these
guidelines, it would be safer for your rear seat
occupants to have the rear mounted side
impact air bags deactivated, then
deactivation can be carried out upon your
written request at an authorized Mercedes-
Benz Center at an additional cost.
Please contact an authorized Mercedes-Benz
Center or call the Customer Assistance
Center (in the USA) at 1-800-FOR-MERCedes
(1-800-367-6372), or Customer Service (in
Canada) at 1-800-387-0100 for details.
Air bags are designed to deploy only in certain
R frontal impacts (front air bags)
R side impacts (side impact and window
curtain air bags) if the system determines
the need for air bag deployment
R rollovers (window curtain air bags)
Only in the event of such a situation will they
provide their supplemental protection.
The driver and passengers should always
wear their seat belts. Otherwise it is not
possible for the air bags to provide their
supplemental protection.
In case of other types of impacts and impacts
below air bag deployment thresholds, air
bags will not deploy. The driver and
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Occupant Classification System
The Occupant Classification System (OCS)
activates or deactivates the front passenger
front air bag automatically. The respective
status is based on the classified occupant
weight category determined by weight sensor
readings from the front passenger seat.
The system does not deactivate
R the front passenger side impact air bag
R the window curtain air bag
R the Emergency Tensioning Devices (ETDs)
To be classified correctly, the front passenger
must sit
R with the seat belt properly fastened
R in a position that is as upright as possible
with the back against the seat backrest
R with the feet on the floor
If the occupant’s weight is transferred to
another object in the vehicle (e.g. by leaning
on armrests), the OCS may not be able to
properly approximate the occupant’s weight
category.
If your seat, including the trim cover and
cushion, needs to be serviced in any way, take
the vehicle to an authorized Mercedes-Benz
Center.
Only seat accessories approved by
Mercedes-Benz may be used.
Both the driver and the front passenger
should always use the 007F007D
indicator lamp as an indication of whether or
not the front passenger is properly
positioned.GWarning!
If the 007F007D indicator lamp
illuminates when an adult or someone larger
than a small individual is in the front
passenger seat, have the front passenger
reposition himself or herself in the seat until
the 007F007D indicator lamp goes out.
In the event of a collision, the air bag control
unit will not allow front passenger front air bag
deployment when the OCS has classified the
front passenger seat occupant as weighting
as much as or less than a typical 12-month-
old child in a standard child restraint or if the
front passenger seat is classified as being
empty.
When the OCS senses that the front
passenger seat occupant is classified as
being up to or less than the weight of a typical
12-month-old child in a standard child
restraint, the 007F007D indicator lamp
will illuminate when the engine is started and
remain illuminated, indicating that the front
passenger front air bag is deactivated.
When the OCS senses that the front
passenger seat is classified as being empty,
the 007F007D indicator lamp will
illuminate when the engine is started and
remain illuminated, indicating that the front
passenger front air bag is deactivated.
When the OCS senses that the front
passenger seat occupant is classified as
being heavier than the weight of a typical
12-month-old child seated in a standard child
restraint or as being a small individual (such
as a young teenager or a small adult), the
007F007D indicator lamp will illuminate
for approximately 6 seconds when the engine
is started and then, depending on occupant
weight sensor readings from the seat, remain
illuminated or go out. With the
007F007D indicator lamp illuminated,
the front passenger front air bag is
deactivated. With the 007F007D
indicator lamp out, the front passenger front
air bag is activated.
When the OCS senses that the front
passenger seat occupant is classified as an
adult or someone larger than a small
individual, the 007F007D indicator lamp
will illuminate for approximately 6 seconds
when the engine is started and then goes out,
indicating that the front passenger front air
bag is activated.46Occupant safetySafety and security
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ActivatingXWith SmartKey: Remove the SmartKey
from the starter switch.
XWith KEYLESS-GO: Turn off the engine and
open the driver’s door.
Deactivating
XSwitch on the ignition.
iStarting the engine will also deactivate
the immobilizer.
In the event that the engine cannot be
started (yet the vehicle’s battery is
charged), the system is not operational.
Contact an authorized Mercedes-Benz
Center or call 1-800-FOR-MERCedes (in the
USA) or 1-800-387-0100 (in Canada).
Anti-theft alarm system
Once the alarm system has been armed, a
visual and audible alarm is triggered when
someone opens
Ra door
Rthe trunk
Rthe hood
The alarm will stay on even if the activating
element, a door, for example, is closed
immediately.
The alarm system will also be triggered when
Rthe vehicle is opened with the mechanical
key
Ra door is opened from the inside
To cancel the alarm after it has been
triggered, see “Canceling the alarm”
(Y page 73).
iIf the alarm stays on for more than
30 seconds, the Tele Aid system initiates a
call to the Customer Assistance Center
automatically. The Tele Aid system will
initiate the call provided that
Ryou have subscribed to the Tele Aid
service
Rthe Tele Aid service has been activated
properly
Rthe necessary mobile phone, power
supply and GPS coverage are available
XArming: Lock the vehicle with the
SmartKey or with KEYLESS-GO.
The turn signal lamps flash three times and
an acoustic warning sounds three times to
indicate that the vehicle is locked. Indicator
lamp \000F flashes to indicate that the alarm
system is armed.
iIf the turn signal lamps do not flash three
times and the acoustic warning does not
sound three times, a door or the trunk may
not be properly closed.
Close the respective element.
XDisarming: Unlock the vehicle with the
SmartKey or with KEYLESS-GO.
The turn signal lamps flash once and an
acoustic warning sounds once to indicate
that the alarm system is disarmed.
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Vehicle equipment
i This Operator’s Manual describes all
features, standard or optional, potentially
available for your vehicle at the time of
purchase. Please be aware that your
vehicle might not be equipped with all
features described in this manual.
COMAND introduction
COMAND operating safety
COMAND (
Cockpit Management and Data
System) is an information and operating
center for vehicle sound and communications
systems. It includes the radio and navigation
system, as well as other optional equipment
(satellite radio, telephone, etc.).
GWarning!
Any alteration of electronic components or
software can cause malfunctions.
Radio, satellite radio, amplifier, CD/DVD
changer, navigation module, telephone and
Voice Control Systems are interconnected.
Therefore, if one of the components is not
operational, or has not been removed/
replaced properly, the function of other
components could be impaired.
Such conditions might seriously impair the
operating safety of your vehicle.
We recommend to have any service work on
electronic components carried out by an
authorized Mercedes-Benz Center.
GWarning!
In order to avoid distraction which could lead
to an accident, the driver should enter system
settings while the vehicle is at a standstill, and
operate the system only when permitted by
road, weather and traffic conditions.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second.
COMAND supplies you with information to
help you select your route more easily and
guide you conveniently and safely to your
destination. For safety reasons, we
encourage the driver to stop the vehicle in a
safe place before answering or placing a call,
or consulting the COMAND screen to read
navigational maps, instructions, or
downloaded information.GWarning!
While the navigation system provides
directional assistance, the driver must remain
focused on safe driving behavior, especially
attention to traffic and street signs, and
should utilize the system’s audio cues while
driving.
The navigation system does not supply any
information on stop signs, yield signs, traffic
regulations or traffic safety rules. Their
observance always remains in the driver’s
personal responsibility. Maps do not cover all
areas nor all routes within an area.
GWarning!
HYBRID vehicles: It is imperative that you read
the HYBRID Supplemental Operating
Instructions included in your vehicle literature
portfolio. You may otherwise not receive all
necessary safety information and warning for
the operation of your vehicle.
Availability of functions while the
vehicle is in motion
For safety reasons, certain COMAND
functions are not available while the vehicle
is in motion or they are only available to a
limited extent. You will notice this, for
example, by the fact that certain menu items
cannot be selected or that the COMAND
display shows a corresponding message.
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NaviAudioTelephoneVideoVehicleModeFM/AM RadioVideo DVDMulti-function
Contour Seat
Settings/
Lumbar Settings
Map OrientationSat. RadioAUXRear Window
Sunshade
POI Symbols On MapDiscVideo OFFEasy Entry/ExitTraffic Symbols on
Map
Memory CardExterior Lighting
Delayed Shut-off
Text Information on
Map
Music RegisterInterior Lighting
Delayed Shut-off
\000?Topographical
Map
Media InterfaceAmbient Lighting\000?City (3D)USB\000?Automatic
Mirror Folding
\000?Highway
Information
Rear\000?Locator
Lighting
\000?Audio FadeoutAUX\000?Automatic
Locking
SIRIUS ServiceAudio OFF\000?Trunk
Opening-height
Restriction
Map VersionCalling up the main menu
Example illustration: Audio main menu
You can call up the main menu of a main
function in the following manner:
XMoving to the main function line: Slide
\000

Using the Bluetooth®
interface
COMAND provides telephony via the
Bluetooth ®
interface by connecting a
Bluetooth ®
-compatible mobile phone. The
following functions can be used when a
suitable mobile phone is connected to the
Bluetooth ®
interface:
R Hands-free phone operation
R Phone book
R Reception of electronic business cards
(vCards 10
)
i For further information on suitable mobile
phones and connecting Bluetooth ®
-
enabled mobile phones to COMAND
R visit www.mbusa-mobile.com
R call the Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) (in the USA)
R call Customer Service at
1-800-387-0100 (in Canada)
Calls disconnected while the vehicle is
in motion
A call may be disconnected if
R there is insufficient network coverage
R you move from one transmitter/receiver
area (cell) into another and no channels are
free or the cell is full
Operating options
i The components and operating principles
of COMAND can be found on ( Y page 76).
You can operate the mobile phone using the
following:
R the keys on the mobile phone
R the COMAND telephone keypad in the
center console
R the COMAND controller
R the multifunction steering wheel
R the Voice Control System ( Y page 237)
Unless otherwise specified, the descriptions
and illustrations in this section apply to
COMAND or the telephone keypad in the
center console. Thus, in order to use the
described functions you always have to call
up the Telephone menu. The fastest way to
get to the Telephone menu is pressing
shortcut button 0058.
You can control other functions of the mobile
phone via the COMAND, instrument cluster
control system (Y page 230) or Voice Control
System ( Y page 237).
Caller ID
COMAND can display the telephone number
and the name of the caller, e.g. for an
incoming call and also in other menus or
displays.
For the telephone number to be displayed,
the caller must transmit his telephone
number.
This is also the case for name displays. For
this, the telephone number and the name of
the caller must also be saved in the mobile
phone book.
Functional restrictions
You will not be able to use the telephone, or
you may have to wait a while, in the following
situations:
R If the Bluetooth function in COMAND or
on the mobile phone is switched off.
R If the telephone has not yet logged into the
network.
The telephone tries to log into a network
automatically. If no network is available,
you will also not be able to make a “911”
emergency call. If you attempt to make an
10 vCards are electronic business cards used by e-mail applications, mobile phones, PDAs, etc. to exchange
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outgoing call, the No Service message will
appear for a short while.
RThe SIM card is not inserted in GSM type
phone.
RWhen you remove the SmartKey from the
starter switch during a call in hand-free
mode, the call will be maintained for up to
30 minutes. It will then be terminated.
Switch to “Private Mode” on the mobile
phone before switching off COMAND to
maintain the call beyond that time limit.
Refer to the operating instructions of your
mobile phone.
RWhen you want to switch off COMAND
during a call in hands-free mode, the
message You cannot shut off COMAND
until you have finished your
telephone call. appears.
Activating telephone mode
XSelect Telephone.
or
XPress button \000j on telephone keypad.
or
XPress shortcut button \000X once or twice.
iThe number of times you have to press
shortcut button \000X depends on the
operating mode currently selected.
Telephone keypad
With the telephone keypad \000F you can:
REnter and clear numbers and special
characters.
RReject, answer, connect and end calls.
XEntering characters: Flip up cover \000G.XEnter characters using buttons \001\001 -
\001\014.
iYou can enter the * character by pressing
button \000M once. Pressing button \000M
again within 1.5 seconds enters the +
character.
XDeleting individual characters: Press
button \000@.
XDeleting an entire word or number:
Press and hold button \000@ until the word
or number is deleted.
“911” emergency call
iThe “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
iThis function places a call to the local
“911” provider. It does not initiate a Tele
Aid call.
The following describes how to dial a “911”
emergency call using the COMAND head unit
when a Mercedes-Benz specified mobile
phone is connected via the Bluetooth®
interface to COMAND. Unless otherwise
specified, the descriptions refer to the
COMAND head unit.
Consult the separate mobile phone operating
instructions that came with your mobile
phone for information on how to place a
“911” emergency call on the mobile phone.
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