towing MERCEDES-BENZ S-Class 2011 W221 Owner's Guide
[x] Cancel search | Manufacturer: MERCEDES-BENZ, Model Year: 2011, Model line: S-Class, Model: MERCEDES-BENZ S-Class 2011 W221Pages: 524, PDF Size: 22.53 MB
Page 435 of 524
service subscription to a surveillance
service provider.
R the battery is sufficiently charged.
R the corresponding cellular phone network
is available for transmitting data to the
customer center.
i Determining the location of the vehicle on
a map is only possible if there is sufficient
GPS reception and the vehicle position can
be forwarded to the customer center.
The mbrace system
The mbrace system provides three different
services:
R automatic and manual emergency call
R Roadside Assistance call
R MB info call
To control the volume during an mbrace call,
proceed as follows:
XPress the W or X button on the
multifunction steering wheel.
or
XUse the H volume controller of
COMAND ( Y page 117).
You can find information and a description of
all available features under "Owners Online"
at http://www.mbusa.com 29
System self-test
After you have switched on the ignition, the
system carries out a self-diagnosis.
GWarning
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in Roadside Assistance
button º does not come on during the
system self-test.
R The indicator lamp in Information button
E does not come on during the system
self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button º, or
Information button E remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display after the system self-
test.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Response Center under the number
1-888-990-9007
R Canada: Customer Service under
1-888-923-8367
Emergency call
Important safety notes
! A license agreement must exist in order
to activate the mbrace service. Make sure
that your system is activated and ready for
use, and press the E MB info call button
to register. If you cannot carry out any of
the steps mentioned, the system may not
be activated.
If you have any questions concerning
activation, please contact one of the
following service hotlines:
R USA: Response Center under
1-888-990-9007
R Canada: Customer Service under
1-888-923-8367
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An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
iAn automatically dialed mbrace
emergency call cannot be canceled.
An emergency call can also be dialed
manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button flashes. The
Connecting Call message appears in the
multifunction display.
The COMAND display shows Emergency
Call Activated and the audio system is
muted.
Once a connection has been established, the
Call Connected message appears in the
multifunction display.
The COMAND display shows the Emergency
Call Activated message.
All important information on the emergency
is compiled, for example:
Rcurrent location of the vehicle (as
determined by the GPS system)
Rvehicle model
Rvehicle color
Rvehicle identification number
iIf the Emergency Call Activated
message appears in the COMAND display,
you cannot use other COMAND functions.
You can continue to operate climate
control via the automatic climate control
functions (Y page 287).
A voice connection between the Response
Center and the occupants of the vehicle will
be established automatically soon after the
emergency call has been initiated. If the
vehicle occupants are able to respond, the
Response Center will attempt to obtain more
detailed information on the emergency.
iIf no vehicle occupant answers, an
ambulance is immediately sent to the
vehicle.
GWarning
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center
established, then the mbrace system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
iDuring the emergency call, the telephone
is switched off automatically. The
telephone must be switched back on for
further use.
Making an emergency call
XTo initiate an emergency call
manually: press cover : briefly to open.
XPress SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is ended.
XWait for the voice connection with the
Response Center.
XAfter the emergency call is ended, close
cover :.
GWarning
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
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pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic SOS signal and cannot make voice
contact with the vehicle occupants.
Roadside Assistance call buttonXOpen the stowage compartment under the
armrest ( Y page 423).XPress and hold Roadside Assistance
button : for more than two seconds.
A call to a Mercedes-Benz Roadside
Assistance Representative is initiated. The
indicator lamp in Roadside Assistance
button : flashes while the call is active.
The Connecting Call message appears in
the COMAND display and COMAND is
muted.
If a connection can be established, the Call
Connected message appears in the
COMAND display.
If a mobile phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Response
Center, for example:
R current location of the vehicle
R vehicle identification number
R vehicle model
R vehicle color
i The COMAND display shows that an
mbrace call is active. You can switch to the
navigation menu by pressing the
S button on COMAND during the call.
Spoken commands are not available.
A voice connection is established between
the Mercedes-Benz Roadside Assistance
Representative and the vehicle occupants.XDescribe the type of assistance needed.
The Mercedes-Benz Roadside Assistance
Representative either sends a qualified
Mercedes-Benz technician or organizes for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center. You may
be charged for services such as repair work
and/or towing. Further details are available
in your mbrace manual.
i If the indicator lamp in MB info call
button : flashes continuously and it was
not possible to establish a voice
connection to the Response Center, then
the mbrace system has failed to initiate a
Roadside Assistance call (e.g. the
corresponding cellular phone network is
not available). The Call Failed message
appears in the multifunction display.
The COMAND display shows the Call
could not be connected! message.
Press W to confirm the message.
XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the COMAND telephone
keypad.
i Sign and Drive services 30
: you are not
charged for services such as jump-starting,
providing a few gallons of fuel for a fuel tank
that has been run dry or changing a flat tire
with the vehicle's own spare tire.
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MB Info call buttonXThe stowage compartment under the
armrest ( Y page 423).XPress and hold MB info call button : for
more than two seconds.
A call to the Response Center is initiated.
MB info call button indicator lamp :
flashes while the connection is being
established. The Connecting Call
message appears in the multifunction
display. The COMAND display shows the
Information Call Activated message.
The audio system or COMAND is muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
The COMAND display shows the
Information Call Activated message.
If a mobile phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Response
Center, for example:
R current location of the vehicle
R vehicle identification number
R vehicle model
R vehicle color
i The COMAND display shows that an
mbrace call is active. You can switch to the
navigation menu by pressing the S
button on COMAND during the call. Spoken
commands are not available.
A voice connection between the Response
Center and the vehicle occupants is
established. You can obtain information on
how to operate your vehicle's systems, on the
location of the nearest authorized Mercedes-
Benz Center, and on further products and
services offered by Mercedes-Benz USA.
Further details on the mbrace system can be
found under http://www.mbusa.com 31
.
Log in under "Owners Online".
i If the indicator lamp in MB info call
button : flashes continuously and no
voice connection to the Response Center
has been established, then the mbrace
system has failed to initiate an MB info call
(e.g. the corresponding mobile phone
network is not available). The Call
Failed message appears in the
multifunction display.
The COMAND display shows the Call
could not be connected! message.
Press W to confirm the message.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the COMAND telephone
keypad.
Call priority
An emergency call can still be initiated even
if a service call is currently active, e.g. a
Roadside Assistance call or an MB info call.
In this case, an emergency call will take
priority and override all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Response
Center. All other calls can be ended by
pressing the ~ button on the
multifunction steering wheel or the
corresponding button for ending a telephone
call on the COMAND telephone keypad.
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Downloading destinations in COMAND
iThe components and operating principles
of COMAND can be found on
( Y page 116).
Destination Download gives you access to a
database with over 10 million points of
interest (POIs) which can be downloaded to
the navigation system of your vehicle. If you
know the destination, you can download the
address or obtain the location of points of
interest (POIs) or important destinations in
the surrounding area.
You are prompted to confirm route guidance
to the entered address.
XUsing the COMAND controller XVY (slide)
and cVd (turn) to select Yes and confirm
by pressing W.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding cellular
phone network is available and data
transfer is possible.
Search & Send
Points to observe before use
i To use Search & Send, your vehicle must
be equipped with mbrace and a navigation
system. You must also have an mbrace
service subscription.
"Search & Send" is a destination entry
service. A destination which is determined by
Google Maps ®
or Yahoo Local Maps ®
can be
forwarded directly to your vehicle's
navigation system using TELEAID.
Specifying and sending the destination
address
i Information about specific commands
such as address entry or sending an
address can be found on (either of) the
website(s). Each website works differently
and is subject to change.XGo to either http://
www.maps.google.com or http://
www.maps.yahoo.com and enter a
destination address in the entry field.XPress the relevant button on the website to
send the destination address to the e-mail
address of your mbrace account.XWhen the "Send" dialog window appears:
In the relevant field, enter the e-mail
address which you specified when
activating your mbrace account.XClick on "Send".
Calling up destination addresses
XPress the MB info call button to load the
destination address to your vehicle's
navigation system.
A display message appears, asking
whether navigation should be started.XSelect Yes.
The navigation start screen appears.XSelect Start.
Route guidance is started.
or
XSelect No.
The address is saved to the destination
memory for future use ( Y page 175).
i
If you have sent more than one
destination address, you have to make an
info call to load each individual address.
i Destination addresses are loaded in the
same order as the order in which they were
sent. If you own multiple Mercedes-Benz
vehicles with mbrace and activated mbrace
accounts:
Each destination address sent can be
accessed by every vehicle which is
connected with the relevant e-mail
address.
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Vehicle remote opening
If you have unintentionally locked your
vehicle (e.g. the SmartKey is inside the
vehicle) and a replacement key is not
available:
XContact the following service hotlines:
R USA: Response Center under the
number 1-888-990-9007
R Canada: Customer Service under
1-888-923-8367
You will be asked for your password.XReturn to your vehicle at the time arranged
with the Response Center.XPull the trunk handle for at least 20
seconds until the indicator lamp in the SOS
button ( Y page 433) flashes.
The Connecting Call message appears in
the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet in the "Owners Online"
section using your ID number and
password 32
.
i Vehicle remote unlocking is only possible
if the corresponding cellular phone
network is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull the trunk handle for more than
20 seconds before receiving authorization
for remote unlocking, you must wait 15
minutes before you can pull on the handle
of the trunk lid again.
Remote vehicle locking in an
emergency
If you forget to lock your vehicle but are no
longer in the vicinity of the vehicle, it can be
locked for you by the Response Center.
The vehicle can be locked remotely up to four
days after the ignition was last switched off.
XContact the following service hotlines:
R USA: Response Center under
866-990-9007
R Canada: Customer Service under
1-888-923-8367
You will be asked for your PIN.
The next time you are in your vehicle and
switch on the ignition, the Tele Aid Doors
Locked Remotely message appears in the
multifunction display.
i The vehicle remote locking feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Automatic retrieval of vehicle data for
the service due date
Your vehicle comes with a function which
improves the servicing of the vehicle
considerably. Shortly before the service due
date, mbrace sends important vehicle
maintenance information to your authorized
Mercedes-Benz Center. In this way, the
Mercedes-Benz Center is informed of the
work required. This happens automatically
and does not require any action from the
driver. This function allows the Mercedes-
Benz Center to improve appointment
planning significantly and ensures that your
vehicle receives the best service possible.
i The "Automatic retrieval of vehicle data
for the service due date" function is only
available if the relevant mobile phone
network is available and a data connection
is possible.
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Stolen Vehicle Recovery Services
If your vehicle has been stolen:
XContact the police.
The police will issue an incident report. This
report has a number.XThis number will be forwarded to the
Response Center together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the
vehicle is located. However, only the law
enforcement authority is informed of the
location of the vehicle.
i If the anti-theft alarm system remains
activated for longer than thirty seconds,
mbrace is automatically connected to the
Customer Assistance Center.
Garage door opener
Important safety notes
The remote control integrated in the rear-view
mirror allows you to operate up to three
different door and gate systems.
i Certain garage door openers are not
compatible with the integrated remote
control. If you experience problems when
programming the integrated remote
control, contact an authorized Mercedes-
Benz Center or call the following service
hotlines:
R USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
R Canada: Customer Service under
1-800-387-0100
GWarning
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage.
Do not run the engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death. All exhaust gas contains
carbon monoxide (CO), and inhaling it can
cause unconsciousness and possible death.
i USA only:
This device complies with part 15 of the
FCC requirements. Operation is subject to
the following two conditions:
1. The device must not cause harmful
interference.
2. The device must withstand any
interference received, including
interference that may cause undesired
operation.
Unauthorized modification of this device
could void the device's operating permit.
i Canada only:
This device complies with the RSS-210
requirements of Industry Canada.
Operation is subject to the following two
conditions:
1. The device must not cause harmful
interference.
2. The device must withstand any
interference received, includingFeatures439Loading, stowing and featuresZ
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interference that may cause undesired
operation.
Unauthorized modification of this device
could void the user's authority to legally
operate the device.
Programming the remote control
Programming
GWarning!
Only press the transmitter button on the
integrated remote control if there are no
persons or objects present within the sweep
of the garage door. People could otherwise be
injured by the movement of the door.
Remote control in the rear-view mirror
Garage door remote control A is not part of
the garage door opener.
iTo achieve the best result, insert new
batteries in garage door remote control
A of your garage door drive before
programming.
XErase the memory of the integrated remote
control (Y page 442) before programming
it for the first time.
XTurn the key to position 2 in the ignition
lock.
XPress and hold one of transmitter
buttons ; to ? on the integrated remote
control.
After a short time, indicator lamp : will
start flashing. It flashes about once per
second.
iIndicator lamp : flashes immediately
the first time that the transmitter button is
programmed. If this transmitter button has
already been programmed, indicator
lamp : will only start flashing at a rate of
once per second after 20 seconds have
elapsed.
XKeep the transmitter button depressed.XPoint transmitter button B of garage door
remote control A towards the transmitter
buttons on the rear-view mirror at a
distance of 2 to 12 inches (5 to 20 cm).
iThe distance between garage door
remote control A and the integrated
garage door opener depends on the system
of the garage door drive. You might require
several attempts. You should test every
position for at least 20 seconds before
trying another position.
XKeep transmitter button B on garage door
remote control A pressed until indicator
lamp : starts to flash rapidly.
The programming has been successful if
indicator lamp : flashes rapidly.
XRelease transmitter buttons ;, = or ?
on the integrated remote control and
transmitter button B on the garage door
remote control.
If indicator lamp : goes out after
approximately 20 seconds and has not
flashed rapidly:
XRelease transmitter buttons ;, = or ?
on the integrated remote control and
transmitter button B on the garage door
remote control.
XRepeat the procedure for the other
transmitter buttons. When doing so, vary
the distance between the garage door's
remote control and the transmitter buttons
in the rear-view mirror.
iIf the garage door system works with a
rolling code, you must synchronize the
remote control integrated into the rear-
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view mirror with the garage door system
receiver after programming.
You will find further information in the
garage door opening system's operating
instructions, e.g. the sections on
"Synchronizing the transmitter" or
"Registering a new transmitter". You can
also call the hotline mentioned above.
Notes on programming the remote
control
Canadian radio frequency laws require a
"break" (or interruption) of the transmission
signals a few seconds after broadcasting.
Therefore, these signals may not last long
enough for the integrated remote control to
recognize the signal during programming.
Comparable with Canadian law, some U.S.
garage door openers also have a built-in
"interruption".
If you live in Canada or have difficulties
programming the garage door opener
(regardless of where you live) when using the
programming steps (see above), proceed as
follows:XPress transmitter button ( ;, = or ?) and
hold it down during the following steps until
the setup has been completed
successfully.XAt the same time, press transmitter button
B of the garage door remote control for
two seconds, then release it for two
seconds, then press it again for two
seconds.XRepeat this sequence on transmitter
button B of the garage door remote
control until the frequency signal has been
saved.XIf the setup procedure is successful,
indicator lamp : flashes once slowly and
goes out after a few seconds.XContinue with the other programming
steps (see above).Problems when programming
If you have problems when programming the
integrated remote control, please note the
following:
R Check the transmitter frequency of garage
door remote control A (which can usually
be found on the rear of the remote control).
The integrated remote control is
compatible with devices that operate at
frequencies between 280 and 390 MHz.
R Replace the batteries in garage door
remote control A. This increases the
likelihood of garage door remote
control A sending a strong and precise
signal to the integrated remote control on
the rear-view mirror.
R When programming, hold garage door
remote control A at varying distances and
angles from the transmitter button which
you are programming. Try different angles
at a distance of 2 to 12 inches (5 to 30 cm)
or the same angle at different distances.
R If there is another garage door remote
control for the same device, perform the
programming steps again using the remote
control. Before performing these steps,
make sure that new batteries have been
installed in the garage door remote control.
R Align the antenna cable of the garage door
opener unit. This can improve signal
reception/transmission.
Opening or closing the garage door
Once programmed, the integrated remote
control will assume the function of the garage
door system's remote control. Please also
read the operating instructions for the garage
door system.
XTurn the SmartKey to position 2 in the
ignition lock.XPress transmitter button ;, = or ? in the
overhead control panel that you have
programmed to operate the garage door.
Garage door system with fixed code:
indicator lamp : lights up continuously.Features441Loading, stowing and featuresZ
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Garage door system with rolling code:
indicator lamp : flashes briefly and then
lights up for approximately two seconds.
This is repeated for up to 20 seconds.
iThe transmitter will transmit a signal for
as long as the transmitter button is being
pressed. The transmission will be halted
after a maximum of 20 seconds and
indicator lamp : will flash. Press the
transmitter button again, if necessary.
Clearing the remote control memory
XTurn the SmartKey to position 2 in the
ignition lock.
XPress and hold transmitter buttons ;
and ? for approximately 20 seconds until
indicator lamp : flashes rapidly.
The memory is cleared.
iYou should clear the remote control
memory before selling the vehicle.
Floormat on the driver's side
GWarning!
Whenever you are using a floormat, make sure
there is enough clearance and that the
floormat is securely fastened.
The floormat should always be securely
fastened using the fastening equipment.
Before driving off, check that the floormat is
securely in place and adjust it if necessary. A
loose floormat could slip and hinder proper
functioning of the pedals.
Do not place several floormats on top of each
other as this may impair pedal movement.
XSlide seat backwards.XTo install: place the floormat in position.XPress floormat eyelets : onto retainer
pins ;.
XTo remove: pull the floormats off
retainers ;.
XRemove the floormat.
Infrared reflective windshield
The infrared reflecting glass prevents the
vehicle interior from becoming too hot. It also
blocks radio waves up into the gigahertz
range.
Vehicles without Night View Assist Plus
:Areas permeable to radio waves (to the
left and right of the rain sensor cover)
;Rain sensor cover=Areas permeable to radio waves442FeaturesLoading, stowing and features