MERCEDES-BENZ S-Class 2014 W222 Owners Manual

Problems with the SmartKey
Problem Possible causes/consequences and
0050
0050Solutions You can no longer lock
or unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged.
X
Check the SmartKey battery (Y page 87) and replace it if
necessary (Y page 87).
If this does not work:
X Unlock (Y page 92) or lock (Y page 93) the vehicle using the
mechanical key. There is interference from a powerful source of radio waves.
X
Unlock (Y page 92) or lock (Y page 93) the vehicle using the
mechanical key. The SmartKey is faulty.
X
Unlock (Y page 92) or lock (Y page 93) the vehicle using the
mechanical key.
X Have the SmartKey checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. The SmartKey battery is discharged or nearly discharged.
X
Check the SmartKey battery (Y page 87) and replace it if
necessary (Y page 87).
If this does not work:
X Unlock (Y page 92) or lock (Y page 93) the vehicle using the
mechanical key. There is interference from a powerful source of radio waves.
X
Unlock (Y page 92) or lock (Y page 93) the vehicle using the
mechanical key. KEYLESS-GO is malfunctioning.
X
Lock/unlock the vehicle using the remote control function of
the SmartKey.
X Have the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote
control function:
X Unlock (Y page 92) or lock (Y page 93) the vehicle using the
mechanical key.
X Have the vehicle and SmartKey checked at a qualified specialist
workshop. SmartKey
89Opening and closing Z

Problem Possible causes/consequences and
0050
0050Solutions The engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 371).
or
X Jump-start the vehicle (Y page 373).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the Start/
Stop button. The
SmartKey is in the
vehicle. The vehicle is locked.
X
Unlock the vehicle and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the SmartKey in the ignition lock. You have lost a
SmartKey. X
Have the SmartKey deactivated at a qualified specialist
workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Doors
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle,
they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment. Additionally, children could set the vehicle in
motion if, for example, they:
R
release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children. G
WARNING
If persons, particularly children are subjected
to prolonged exposure to extreme heat or 90
DoorsOpening and closing

cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
You should preferably place luggage or loads
in the cargo compartment. Observe the
loading guidelines (Y page 316).Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked. You can only open
the rear doors from inside the vehicle if they
are not secured by the child-proof locks
(Y page 69). If the vehicle has been locked
with the SmartKey or with KEYLESS-GO,
opening a door from the inside will trigger the
anti-theft alarm system. Switch off the alarm
(Y page 81). X
To unlock and open a front door: pull
door handle 0044.
If the door is locked, locking knob 0043pops
up. The door is unlocked and opens.
X To unlock a rear door: pull door
handle 0044.
Locking knob 0043pops up and the door
unlocks.
X To open a rear door: pull door handle0044
again.
The door opens. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock and unlock the vehicle
from the inside. The buttons are located on
both front doors. X
To unlock: press button 0043.
X To lock: press button 0044.
If the front-passenger door is closed, the
vehicle locks.
If the driver's door is open, the door stays
unlocked.
Meanwhile, the fuel filler flap will not be
locked or unlocked.
You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the SmartKey or KEYLESS-GO.
The doors can be opened from the inside. You
can only open the rear doors from inside the
vehicle if they are not secured by the child-
proof locks (Y page 69).
If the vehicle has been locked with the
SmartKey or with KEYLESS-GO, opening a
door from the inside will trigger the anti-theft
alarm system. Switch off the alarm
(Y page 81).
i If the vehicle has been locked using the
locking button for the central locking, or
has been locked automatically, and a door
is opened from the inside:
R the vehicle will be fully unlocked if it had
previously been fully unlocked
R only the door which has been opened
form the inside is unlocked if only the Doors
91Opening and closing Z

driver's door had been previously
unlocked
Automatic locking feature
X
To disarm: press and hold button 0043for
about five seconds until a tone sounds.
X To arm: press and hold button 0044for about
five seconds until a tone sounds.
i If you press one of the two buttons and
do not hear a tone, the relevant setting has
already been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
You could therefore be locked out if:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is on a roller dynamometer.
i You can switch the automatic locking
function on and off using COMAND (see the
separate operating instructions). Power closing
Power closing pulls the doors and trunk lid
into their locks automatically even if they are
only partly closed. X
To power close a door: push the door into
the lock up to the first detent position.
Power closing will pull the door fully closed.
X To power close the trunk lid: lightly push
the trunk lid closed.
The power closing function pulls the trunk
lid closed. Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be locked or
unlocked with the SmartKey or KEYLESS-GO,
use the mechanical key.
X Take the mechanical key out of the
SmartKey (Y page 86).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. X
Turn the mechanical key counter-clockwise
as far as it will go to position 0047and hold
it in this position.
The locking knob pops up and the door
unlocks.
X Turn the mechanical key back and remove
it.
X Insert the mechanical key into the
SmartKey.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered. Switch off the alarm
(Y page 81). 92
DoorsOpening and closing

Locking the vehicle (mechanical key)
If the vehicle can no longer be locked with the
SmartKey or KEYLESS-GO, use the
mechanical key.
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the trunk lid.
X Press the locking button (Y page 91).
X Check whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs by hand, if necessary.
X Close the driver's door.
X Take the mechanical key out of the
SmartKey (Y page 86).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. X
Turn the mechanical key clockwise as far
as it will go to position 0047.
The locking knob drops down and the
driver's door is locked.
X Turn the mechanical key back and remove
it.
X Make sure that the doors and the trunk lid
are locked.
X Insert the mechanical key into the
SmartKey.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed. Trunk
Important safety notes
G
WARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury,
particularly in the event of sudden braking or
a sudden change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey. G
WARNING
If persons, particularly children are subjected
to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
i The opening dimensions of the trunk lid
can be found in the "Vehicle data" section
(Y page 429).
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
You should preferably place luggage or loads
in the cargo compartment. Observe the
loading guidelines (Y page 316). Obstacle recognition with the trunk
lid reversing feature
On vehicles with trunk lid remote closing
feature, the trunk lid is equipped with
automatic obstacle recognition with
reversing function. If a solid object blocks or
restricts the trunk lid when automatically
opening or closing, this procedure is stopped.
If the trunk lid is stopped during the closing
procedure, it will open again automatically. Trunk
93Opening and closing Z

The automatic obstacle recognition with
reversing function is only an aid. It is not a
substitute for your attentiveness when
opening and closing the trunk lid. G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small
fingers
R over the last 1/3 in(8 mm) of the closing
movement
This means that the reversing feature cannot
prevent someone being trapped in these
situations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
R press the 0054button on the SmartKey, or
R press the remote operating switch on the
driver's door, or
R press the closing or locking button on the
trunk lid, or
R pull on the trunk lid handle Opening and closing manually
Opening X
Press the 0054button on the SmartKey.
X Pull handle 0043.
X The trunk lid opens. Closing
X
Pull the trunk lid down using recess 0043.
Vehicles with trunk lid remote closing
feature or power closing:
X Lightly push the trunk lid closed.
The power closing function pulls the trunk
lid closed.
X Lock the vehicle if necessary with
the 0037 button on the SmartKey or with
KEYLESS-GO (Y page 85).
i If KEYLESS-GO detects a SmartKey in the
trunk, the trunk lid cannot be locked. It then
opens again. Opening/closing automatically from
outside
Important safety notes G
WARNING
Parts of the body could become trapped
during automatic closing of the trunk lid.
Moreover, people, e.g. children, may be
standing in the closing area or may enter the
closing area during the closing process. There
is a risk of injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process. 94
TrunkOpening and closing

Use one of the following options to stop the
closing process:
R Press the 0054button on the key.
R press the remote operating switch on the
driver's door.
R Press the closing or locking button on the
trunk lid.
R Pull the trunk lid handle. G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is
a risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
i The opening dimensions of the trunk lid
can be found in the "Vehicle data" section
(Y page 429).
Opening You can open the trunk lid automatically
using the SmartKey or the handle in the trunk
lid.
X
Press and hold the 0054button on the
SmartKey until the trunk lid opens.
or
X If the trunk lid is unlocked, pull the trunk lid
handle and let it go again immediately. Closing X
To close: press closing button 0043in the
trunk lid.
Vehicles with trunk lid remote closing
feature and KEYLESS-GO: when all the
doors are closed, you can simultaneously
close the trunk lid and lock the vehicle. The
KEYLESS-GO key must be in the rear
detection range of the vehicle.
X Press locking button 0044in the trunk lid.
If KEYLESS-GO detects a SmartKey outside
the vehicle, the trunk lid closes and the
vehicle is locked.
i If KEYLESS-GO detects a SmartKey in the
trunk, the trunk lid opens again after it is
closed.
If KEYLESS-GO detects a second SmartKey
outside the vehicle, the trunk lid remains
closed. HANDS-FREE ACCESS
Important safety notes G
WARNING
The vehicle's exhaust system may be very hot.
You could burn yourself by touching the
exhaust system if you use HANDS-FREE
ACCESS. There is a risk of injury. Always
ensure that you only make the kicking
movement within the detection range of
sensors. Trunk
95Opening and closing Z

!
If the key is within the rear detection
range of KEYLESS-GO, the following
situations, for example, could lead to the
unintentional opening of the trunk:
R using a car wash
R using a power washer
Make sure that the key is at least 6.5 ft
(2 m) away from the vehicle.
General notes With KEYLESS-GO and HANDS-FREE
ACCESS, you can open or close the trunk lid
or stop the procedure without using your
hands. This is useful if you have your hands
full. To do this, make a kicking movement
under the bumper with your foot.
Observe the following points:
R Carry your KEYLESS-GO key about your
person. The KEYLESS-GO key must be in
the rear detection range of the vehicle.
R When making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient
clearance to the rear of the vehicle. You
could otherwise lose your balance e.g. on
ice. R
Always ensure that you only make the
kicking movement within the detection
range of sensors 0043.
R Stand at least 12 in (30 cm) away from the
rear area while doing so.
R Do not come into contact with the bumper
while making the kicking movement. Otherwise, the sensors may not function
correctly.
R HANDS-FREE ACCESS does not function
when the engine is started.
R If a KEYLESS-GO key is within the rear
detection range of KEYLESS-GO, HAND-
FREE ACCESS could be triggered. The trunk
lid could thus be opened or closed
unintentionally, for example, if you:
- set something down or lift something up
behind the vehicle.
- polish the rear of the vehicle.
Do not carry the KEYLESS-GO key about
your person in these situations or in
situations similar to these. This will prevent
the unintentional opening/closing of the
trunk.
R Dirt caused by road salt around
sensors 0043may restrict functionality.
R Using the HANDS-FREE ACCESS with a
prosthetic leg may restrict functionality.
Operation X
To open/close: kick into sensor detection
range 0043under the bumper with your foot.
You will hear a warning tone while the trunk
lid is opening or closing.
X If the trunk lid does not open after
several attempts: wait at least ten
seconds then move your leg under the
bumper once again.
i If you hold your foot under the bumper for
too long, the trunk lid does not open or 96
TrunkOpening and closing

close. Repeat the leg movement more
quickly if this occurs.
To stop the opening or closing procedure:
R move your foot in the sensor detection
range under the bumper or
R pull the handle on the outside of the trunk
lid or
R press the closing button in the trunk lid or
R press the 0054button on the SmartKey
If the trunk lid closing procedure has been
stopped:
R move your foot under the bumper again and
the trunk lid will open.
If the trunk lid opening procedure has been
stopped:
R move your foot under the bumper again and
the trunk lid will close. Opening/closing automatically from
inside
Important safety notes G
WARNING
Parts of the body could become trapped
during automatic closing of the trunk lid.
Moreover, people, e.g. children, may be
standing in the closing area or may enter the
closing area during the closing process. There
is a risk of injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
R Press the 0054button on the key.
R press the remote operating switch on the
driver's door.
R Press the closing or locking button on the
trunk lid.
R Pull the trunk lid handle. G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is
a risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
i The opening dimensions of the trunk lid
can be found in the "Vehicle data" section
(Y page 429).
Opening and closing You can open and close the trunk lid from the
driver's seat when the vehicle is stationary
and unlocked.
X
To open: pull remote operating switch for
trunk lid 0043until the trunk lid opens.
X To close: press remote operating switch
for trunk lid 0043until the trunk lid is
completely closed. Locking the trunk separately
You can lock the trunk separately. If you then
unlock the vehicle centrally, the trunk
remains locked and cannot be opened. Trunk
97Opening and closing Z

Activating the function to lock the trunk
separately:
X Close the trunk lid.
X Open the glove box.
X Push the switch to position 0044.
If the vehicle is unlocked centrally, the
trunk remains locked.
i You can also lock the glove box
(Y page 317).
Deactivating the function to lock the trunk
separately:
X Open the glove box.
X Push the switch to position 0043.
If the vehicle is unlocked centrally, the
trunk will also be unlocked. Unlocking the trunk (mechanical key)
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
If the trunk cannot be unlocked with the
SmartKey, KEYLESS-GO or HANDS-FREE
ACCESS, use the mechanical key.
If you use the mechanical key to unlock and
open the trunk lid, the anti-theft alarm system
will be triggered. Switch off the alarm
(Y page 81).
X Take the mechanical key out of the
SmartKey (Y page 86).
X Insert the mechanical key into the trunk lid
lock as far as it will go. X
Turn the mechanical key counter-clockwise
as far as it will go from position 0047to
position 0048.
The trunk is unlocked.
X Turn the mechanical key back to position
0047 and remove it.
X Insert the mechanical key into the
SmartKey.
i When you lock the vehicle (Y page 93),
the trunk is also locked. Trunk emergency release
You can unlock the trunk lid from the inside
with the emergency release button. X
Press emergency release button 0043briefly.
The trunk lid unlocks and opens.
The trunk lid can be unlocked with the trunk
lid emergency release when the vehicle is
stationary or while driving.
The trunk lid emergency release does not
unlock the trunk lid if the battery is
disconnected or discharged. 98
TrunkOpening and closing