service indicator MERCEDES-BENZ SLC 2017 Owners Manual

mentioned are not carried out, the system may
not be activated.
If you have questions abou tt he activation, con-
tact one of the following telephone hotlines: R
USA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007 R
Canada: Customer Service at
1-888-923-8367
General notes An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
gered.
i You cannot end an automatically triggered
emergency call yourself.
An emergency call can als obei nitiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connectin gC all message.
The audio outpu tism uted.
Once the connection has been made ,t he Call
Connected message appears in the multifunc-
tion display.
All important informatio nont he emergency is
transmitted, for example: R
current location of the vehicl e( as determined
by the GPS system) R
vehicl ei dentification numberR
informatio nont he severity of the accident
Shortly after the emergency call has been initi-
ated, av oice connection is automatically estab-
lished betwee nt he Customer Assistance Center
and the vehicl eo ccupants.R
If the vehicl eo ccupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more informatio nont he
emergency. R
If there is no response from the vehicl eo ccu-
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobil ep hone network is not available. The indi- cator lamp in the SOS button flashes continu-
ously.
The Call Failed message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call X
To initiate an emergency call manually:
press cover C briefl ytoo pen.X
Press SOS button D briefly.
The indicator lamp in SOS button D flashes
until the emergency call is concluded. X
Wai tf or av oice connection to the Mercedes-
Benz Customer Assistance Center. X
After the emergency call ,c lose cover C .
i If the mobil ep hone network is unavailable,
mbrace wil ln ot be abl etom ake the emer-
gency call .Ify ou leave the vehicl ei mmedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call .Int his case, alway ss ummon assis-
tance by other means.
Roadside Assistanc eb uttonFeatures 223
Stowage and features Z

X
Press Roadside Assistance button C .
This initiates ac all to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button C flashes while the call is active. The
multifunction display shows the Connect‐
ing Call message. The audio output is
muted.
If ac onnection can be made, the Call Con‐
nected message appears in the multifunction
display.
If am obile phone networ ka nd GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
curren tl ocation of the vehicleR
vehicle identification number
i The display of the multimedia system indi-
cates that ac all is active. During the call, you
can change to the navigation menu by press-
ing the NAVI button on COMAND ,f or exam-
ple.
i Voice output is not available.
Av oice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remot em alfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y
page 225).
The Mercedes-Benz Customer Assistance Cen-
ter either sends aq ualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center.
You may be charged for services such as repair
work and/or towing.
Further details are availabl einy our mbrace
manual.
i The system has not been able to initiate a
Roadside Assistance call, if: R
the indicator lamp for Roadside Assistance
call button C is flashing continuously.R
no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
networ kisn ot available, for example.
The Call Failed message appears in the
multifunction display. X
To end ac all: press the v button on the
multifunction steerin gw heel.
or X
Press the corresponding multimedia system
button for ending ap hone call.
MB Info call button X
Press MB Info call button C .
This initiates ac all to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in MB Info call button C
flashes while the connection is being made.
The multifunction display shows the Con‐
necting Call message. The audio system is
muted.
If ac onnection can be made, the Call Con‐
nected message appears in the multifunction
display.
If am obile phone networ ka nd GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
curren tl ocation of the vehicle R
vehicle identification number
i The display of the multimedia system indi-
cates that ac all is active. During the call, you
can change to the navigation menu by press-
ing the NAVI button on COMAND ,f or exam-
ple.
Voice output is not available.
Av oice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.224
Features
Stowage and features

USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The system has not been able to initiate an
MB Info call, if: R
the indicator lamp in MB Info call button C
is flashing continuously. R
no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed message appears in the
multifunction display. X
To end ac all: press the v button on the
multifunction steering wheel.
or X
Press the corresponding multimedia system
button for ending ap hone call.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency call
can still be initiated. In this case, an emergency
call will take priority and override all other active
calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing: R
the v button on the multifunction steering
wheel R
the corresponding button on the audi os ys-
tem or on COMAND for ending at elephone
call
i When ac all is initiated, the audi os ystem is
muted. The mobile phone is no longer con-
nected to COMAND. However, if you want to
use your mobile phone, do so only when the
vehicle is stationary and in as afe location.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center. The customer ser-
vice representative can use the received data to decide what kind of assistance is required .Y ou
are then, for example, guide dtot he nearest
authorized Mercedes-Benz Center or ar ecovery
vehicle is called.
If vehicle data needs to be transferred during an
MB Info call or aR oadside Assistance call, this is
initiated by the Customer Assistance Center.
You will see the Roadside Assistance Con‐
nected message in the COMAND display. If the
vehicle remote malfunction diagnosis can be
started, the Request for vehicle diagno‐
sis received. Start vehicle diagnosis?
message appears in the display. X
Confirm the message with Yes .X
When the Vehicle Diagnosis Please
start ignition message appears, turn the
SmartKey to position 2 in the ignition lock
( Y
page 115). X
When the Please follow the instruc‐
tions received by phone and move
your vehicle to as afe position mes-
sage appears, follow the customer service
representative's instructions.
The message in the displa yd isappears.
If you select Cancel the remote malfunction
diagnosis is canceled completely.
The vehicle operating state check begins. You
will see the Vehicle diagnosis activated
message.
When the diagnosis is completed, the Trans‐
fer vehicle diagnostics data (Voice
connection may be interrupted during
data transfer) message appears. The vehicle
data can now be sent to the Customer Assis-
tance center. X
Press OK to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
You will see the Vehicle diagnosis:
Transferring data... message.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-
tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone.
Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If as ervice is overdue, theFeatures 225
Stowage and features Z

The vehicle will then use very little energy, thus
conserving battery power.
If the power supply has been interrupted, e.g. if
you reconnect the battery, you will have to: R
reset the function for automatically folding
the exterior mirrors in/out by folding the mir-
rors out once ( Y
page 89)R
set the clock (see the Digital Operator's Man-
ual)
On vehicles with am ultimedia system, the
time is set automatically.
Charging the battery
G WARNING
During charging and jump-starting, explosive
gases can escape from the battery. There is a
risk of an explosion.
Particularly avoid fire, open flames, creating
sparks and smoking. Ensure there is sufficient
ventilation while charging and jump-starting.
Do not lean over ab attery.
G WARNING
Battery acid is caustic. There is ar isk of injury.
Avoid contact with skin, eyes or clothing. Do
not inhale any battery gases. Do not lean over
the battery. Keep children away from batter-
ies. Wash away battery acid immediately with
plenty of clean water and seek medical atten-
tion.
G WARNING
Ad ischarged battery can freeze at tempera-
tures below freezin gp oint. When jump-start-
ing the vehicle or charging the battery, gases
can escape from the battery. There is ar isk of
an explosion.
Allow the frozen battery to thaw out before
charging it or jump-starting.
! Only use battery chargers with am aximum
charging voltage of 14.8 V.
! Only charge the battery using the jump-
starting connection point.
The jump-starting connection point is in the
engine compartment. If the indicator/warning lamps do not light up at
low temperatures, it is very likely that the dis-
charged battery has frozen. In this case, you
may neither charge the battery nor jump-start
the vehicle. The service life of at hawed-out bat-
tery may be shorter .T he starting characteristics
can be impaired, particularly at low tempera-
tures. Have the thawed-out battery checked at a
qualified specialist workshop.
Read the battery charger's operating instruc-
tions before charging the battery. X
Open the hood. X
Connec tt he battery charger to the positive
terminal and ground point in the same order
as when connectin gt he donor battery in the
jump-starting procedure ( Y
page 249).248
Battery (vehicle)
Breakdown assistance

Jump-starting For the jump-starting procedure, use only the jump-starting connection point in the engine com-
partment ,c onsisting of ap ositive terminal and ag round point.
G WARNING
Battery acid is caustic. There is ar isk of injury.
Avoid contact with skin, eyes or clothing. Do not inhale any battery gases. Do not lean over the
battery. Keep children away from batteries. Wash away battery acid immediately with plenty of
clean water and seek medical attention.
G WARNING
During charging and jump-starting, explosive gases can escape from the battery. There is ar isk
of an explosion.
Particularly avoid fire, open flames, creating sparks and smoking. Ensure there is sufficient ven-
tilation while charging and jump-starting. Do not lean over ab attery.
G WARNING
During the charging process, ab attery produces hydrogen gas. If as hort circuit occurs or sparks
are created, the hydrogen gas can ignite. There is ar isk of an explosion.R
Make sure that the positive terminal of ac onnected battery does not come into contact with
vehicle parts. R
Never place metal objects or tools on ab attery.R
It is important that you observe the described order of the battery terminals when connecting
and disconnecting ab attery.R
When jump-starting, make sure that the battery poles with identical polarity are connected. R
It is particularly important to observe the described order when connecting and disconnecting
the jumper cables. R
Never connect or disconnec tt he battery terminals while the engine is running.
G WARNING
Ad ischarged battery can freeze at temperatures below freezing point. When jump-starting the
vehicle or charging the battery, gases can escape from the battery. There is ar isk of an explosion.
Allow the frozen battery to thaw out before charging it or jump-starting.
! Avoid repeated and lengthy starting attempts. Otherwise, the catalytic converter could be
damaged by the non-combusted fuel.
If the indicator/warning lamps do not light up at low temperatures, it is very likely that the dis-
charged battery has frozen .Int his case, you may neither charge the battery nor jump-start the
vehicle. The service life of at hawed-out battery may be shorter. The starting characteristic sc an be
impaired, particularly at low temperatures. Have the thawed-out battery checked at aq ualified
specialist workshop. Jump-starting 249
Breakdown assistance Z