service MERCEDES-BENZ SPRINTER 2010 MY10 Warranty Manual

Service and Warranty10
Maintenance Costs Not Covered
Your limited warranties do not cover the
costs of repairing damage caused by poor
or improper maintenance. Nor do they cov-
er damage caused by the use of contami-
nated fuels, or by the use of fuels, oils,
lubricants, cleaners or fluids other than
those recommended in your Operator’s
Manual.
The limited warranties do not cover the
costs of your vehicle’s normal or sched-
uled maintenance - the parts and services
that all vehicles routinely need. Some of
these parts and services, which your limit-
ed warranties do not cover, include:
• lubrication;
• engine tune-ups;
• replacing filters, coolant, spark plugs,
bulbs and sealed light assemblies, fluo-
rescent ballast & tubes, or fuses (unless
those costs result from a covered re-
pair);
• cleaning and polishing;
• remote control batteries;
• floor mats;
• mud flaps; and
• replacing worn wiper blades, worn brake
pads and linings, or clutch linings.
Racing Not Covered
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by racing, nor do they cover the re-
pair of any defects that are found as the re-
sult of participating in a racing event.Certain Kinds of Corrosion Not
Covered
Your limited warranties do not cover the
following:
• corrosion caused by accident, damage,
abuse, or vehicle alteration;
• surface corrosion caused by such things
as industrial fallout, sand, salt, hail, and
stones;
• corrosion caused by the extensive or ab-
normal transport of caustic materials
like chemicals, acids, and fertilizers; and
• corrosion of special bodies, body con-
versions, or equipment that was not sup-
plied with your Sprinter vehicle when it
left the manufacturing plant.
What's Not Covered

Service and Warranty11
Other Exclusions
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by any of the following:
• fire or accident;
• abuse or negligence;
• misuse - for example, driving over curbs
or overloading;
• tampering with the emission systems, or
with a part that could affect the emission
systems;
• use of used parts, even if they were orig-
inally supplied by the parts distributor
(however, authorized Genuine Mer-
cedes-Benz remanufactured parts are
covered);
• windshield or rear window damage from
external objects;
• off-road use of the vehicle;
• any changes made to your vehicle that
do not comply with the vehicle's specifi-
cations; or
• using any fluid that does not meet the
minimum recommendations in your Op-
erator's Manual.Total Loss, Salvage, Junk, or Scrap Ve-
hicles Not Covered
A vehicle has no warranty coverage of any
kind if:
• the vehicle is declared to be a total loss
by an insurance company;
• the vehicle is rebuilt after being declared
to be a total loss by an insurance
company; or
• the vehicle is issued a certificate of title
indicating that it is designated as “sal-
vage,” “junk,” “rebuilt,” “scrap,” or
some similar word.
The vehicle warrantor will deny warranty
coverage without notice if it learns that a
vehicle is ineligible for coverage for any of
these reasons.
Restricted Warranty
Your warranties can also be restricted by
the vehicle warrantor.
The vehicle warrantor may restrict the war-
ranty on your vehicle if the vehicle is not
properly maintained, or if the vehicle is
abused or neglected, and the abuse or ne-
glect interferes with the proper functioning
of the vehicle. If the warranty is restricted,
coverage may be denied or subject to ap-
proval by the vehicle warrantor before cov-
ered repairs are performed.
What's Not Covered

Service and Warranty12
Exchanged Parts May Be Used in War-
ranty Repairs
In the interest of customer satisfaction,
the vehicle warrantor may offer exchange
service on some vehicle parts. This service
is intended to reduce the amount of time
your vehicle is not available for your use
because of repairs. Parts used in exchange
service may be new, remanufactured, re-
conditioned, or repaired, depending on the
part involved.
All exchange parts that might be used
meet new parts standards and have the
same limited warranties.
Examples of the kinds of parts that might
be serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape and CD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-depleting
agents, the EPA requires the capture,
purification, and reuse of automotive air-
conditioning refrigerant gases. As a result,
a repair to the sealed portion of your
airconditioning system may involve the
installation of purified reclaimed
refrigerant.Pre-Delivery Service
A defect in or damage to the mechanical,
electrical, sheet-metal, paint, trim, and
other components of your vehicle may
have occurred at the factory or while it was
being shipped to the authorized Sprinter
Dealer.
Such a defect or damage is usually
detected and corrected at the factory. In
addition, authorized Sprinter Dealers must
inspect each vehicle before delivery. They
repair any defects or damage detected
before the vehicle is delivered to you.
Production Changes
Changes may be made in vehicles sold by
the vehicle distributor and its authorized
Sprinter Dealers at any time without
incurring any obligation to make the same
or similar changes on vehicles previously
built or sold.
Other Terms of Your Warranties

Service and Warranty13
Federal Emission Warranty - Diesel-
Heavy Duty Vehicle
A. Parts Covered for 5 Years or 100,000
Miles
Diesel equipped heavy duty vehicles have
a diesel engine Emission Warranty which
warrants the following emission parts for
5 years or 100,000 miles, whichever oc-
curs first. These limits are counted from
the time when your New Vehicle Limited
Warranty begins, see (

Page 5).
The covered parts are:
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle Valve
Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure Pump
III. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
Oil Filler CapVI. Fuel Evaporative Control
Fuel Tank (with Vent Valve and Fuel Filler Neck)
VII. Exhaust / Diesel Exhaust Fluid (DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve/Lines
DEF Tank (with Temperature Sensor and Fluid Level
Gauge)
Diesel Oxidation Catalyst with Diesel Particulate Filter
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction Catalyst
VIII. Engine Emissions Control Systems/Sensors
Accelerator Pedal Module
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated Intake Air
Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)
IX. On-Board Diagnostics
Data Link Connector (OBD)
Instrument Cluster (Malfunction Indicator Lamp)
X. Related Parts w/ Above Systems
Automatic Transmission Mode Selector
Emission Related:
Hoses, Clamps, Belts, Pulleys, Tubes,
Fittings, Sealing Devices, Mounting Hardware
included
Emission Warranties Required By Law

Service and Warranty14
California Emission Warranty
Diesel Engine Medium Duty Vehicles
Products Warranted
This Emission Control System Warranty
applies to Diesel Engine Medium Duty
Vehicles certified with the California Air
Resources Board beginning with the 2011
model year, marketed by the vehicle
distributor, and registered in California,
Connecticut, Maine, Maryland,
Massachusetts, New Jersey, New Mexico,
Oregon, Pennsylvania, Rhode Island,
Vermont and Washington for use in
Medium Duty Vehicle applications.
Your Warranty Rights and Obligations
The California Air Resources Board and the
vehicle distributor, are pleased to explain
the emission control system warranty on
your 2011 vehicle. In California,
Connecticut, Maine, Maryland,
Massachusetts, New Jersey, New Mexico,
Oregon, Pennsylvania, Rhode Island,
Vermont and Washington, new motor
vehicles, must be designed, built, and
equipped to meet the State's stringent
anti-smog standards. The vehicle
warrantor must warrant the emission
control system on your vehicle for the
periods of time listed below provided there
has been no abuse, neglect or improper
maintenance on your vehicle.Your emission control system may include
parts such as the fuel injection system and
engine electronic control module. Also in-
cluded may be hoses, connectors and oth-
er emission-related assemblies. Where a
warrantable condition exists, the vehicle
warrantor will repair your vehicle at no cost
to you including diagnosis, parts and labor.
WARRANTY COVERAGE
For 5 years or 100,000 miles,
whichever first occurs:
1. If an emission-related part on your vehi-
cle is defective, the part will be repaired or
replaced by the vehicle warrantor. This is
your SHORT-TERM EMISSION CONTROL-
SYSTEM DEFECTS WARRANTY.
For 7 years or 70,000 miles,
whichever first occurs:
1. Where a warrantable condition exists on
a long-term emission-related part, the ve-
hicle warrantor will repair your vehicle at
no cost to you including diagnosis, parts
and labor. This is your LONG-TERM EMIS-
SIONCONTROL SYSTEM DEFECTS WAR-
RANTY.
Emission Warranties Required By Law

Service and Warranty15
California Emission Warranty (cont’d)
OWNER'S WARRANTY
RESPONSIBILITIES:
As the vehicle owner, you are responsible
for the performance of the required main-
tenance listed in your Maintenance Book-
let. The vehicle warrantor recommends
that you retain all receipts covering main-
tenance on your vehicle, but the vehicle
warrantor cannot deny warranty solely for
the lack of receipts or for your failure to
substantiate the performance of all sched-
uled maintenance.
You are responsible for presenting your ve-
hicle to an authorized Sprinter Dealer as
soon as a problem exists. The warranty re-
pairs should be completed in a reasonable
amount of time, not to exceed 30 days.
As the vehicle owner, you should also be
aware that the vehicle warrantor may deny
you warranty coverage if your vehicle or a
part has failed due to abuse, neglect, im-
proper maintenance or unapproved modifi-
cations.
If you have any questions regarding your
warranty rights, and responsibilities, you
should contact the
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
or
California Air Resources Board
9480 Telstar, Suite4
El Monte, CA 91731.A warranted part which is scheduled for re-
placement as required maintenance is
warranted up to the first scheduled re-
placement point.
Prior to the expiration of the applicable
warranty, the owner must give notice of
any warranted emission control failure to
an authorized Sprinter Dealer and deliver
the vehicle to such facility for repair.
Owner is responsible for incidental costs
such as: communication expenses, meals,
lodging incurred by Owner or employee of
Owner as a result of a Warrantable Condi-
tion.
Owner is responsible for "downtime" ex-
penses, cargo damage, fines, all applicable
taxes, all business costs, and other losses
resulting from a warrantable condition.
Emission Warranties Required By Law

Service and Warranty16
California Emission Warranty (cont’d)
Coverage
SHORT-TERM EMISSION-RELATED
PARTS (CA, CT, MA, MD, ME, NJ, NM, OR,
PA, RI, VT, WA):
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle Valve
Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure Pump
III. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
Oil Filler Cap
VI. Fuel Evaporative Control
Fuel Tank (with Vent Valve and Fuel Filler Neck)
VII. Exhaust / Diesel Exhaust Fluid (DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve/Lines
DEF Tank (with Temperature Sensor and Fluid Level
Gauge)
Diesel Oxidation Catalyst with Diesel Particulate Filter
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction CatalystVIII. Engine Emissions Control Systems/Sensors
Accelerator Pedal Module
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated Intake Air
Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)
IX. On-Board Diagnostics
Data Link Connector (OBD)
Instrument Cluster (Malfunction Indicator Lamp)
X. Related Parts w/ Above Systems
Automatic Transmission Mode Selector
Emission Related:
Hoses, Clamps, Belts, Pulleys, Tubes,
Fittings, Sealing Devices, Mounting Hardware
included
Emission Warranties Required By Law

Service and Warranty17
California Emission Warranty (cont’d)
Coverage
LONG-TERM EMISSION-RELATED PARTS
(CA, CT, MA, MD, ME, NJ, NM, OR, PA, RI,
VT, WA):
Part Description:
Charge Air Cooler
Charge Air Distribution Line
DEF Control Module
DEF Delivery Pump (with Pressure Sensor)
DEF Tank (with Temperature Sensor and Fluid Level
Gauge)
Diesel Oxidation Catalyst with Diesel Particulate Filter
EGR Cooler
EGR Valve
Electric Intake Air Throttle
Engine Control Module
Exhaust Manifold
Exhaust Pipe (Front)
Fuel Injector
Fuel Pump (Electric)
Fuel Rail
Fuel Tank (with Vent Valve and Fuel Filler Neck)
Glow Time Control Module
High Pressure Pump
Instrument Cluster (Malfunction Indicator Lamp)
Intake Port Shutoff
Mass Air Flow Sensor (with Integrated Intake Air
Temperature Sensor)
NO
X Sensor
Selective Catalytic Reduction Catalyst
Transmission Control Module
Turbocharger
Emission Warranties Required By Law

Service and Warranty18
California Emission Warranty (cont’d)
Emergency Repairs
In the case of an emergency where an au-
thorized Sprinter Dealer is not available,
certain warranty related repairs may be
performed by any available repair location
or by any individual using any replacement
parts. A part not being available within 30
days or a repair not being complete within
30 days constitutes an emergency. The ve-
hicle warrantor will reimburse the owner
for expenses (including diagnosis), not to
exceed the vehicle warrantor's suggested
retail price for all warranted parts replaced
and labor charges based on the vehicle
warrantor's recommended time allowance
for the warranty repair and the geographi-
cally appropriate hourly labor rate. Re-
placed parts and paid invoices must be
presented as a condition of reimburse-
ment for emergency repairs not performed
by an authorized Sprinter Dealer.
Warranty Limitations
The vehicle warrantor is not responsible
for failures or damage resulting from what
the vehicle warrantor determines to be
abuse or neglect, including, but not limited
to: operation without adequate coolants or
lubricants; overfueling; overspeeding; lack
of maintenance of cooling, lubricating or
intake systems; improper storage, start-
ing, warm-up, run-in or shut down practic-
es; unauthorized modifications to the
engine. The vehicle warrantor is also not
responsible for failures caused by incor-
rect oil or fuel or by water, dirt or other
contaminants in the fuel or oil. The vehicle warrantor is not responsible
for failures resulting from improper repair
or the use of parts which are not Genuine
Mercedes-Benz approved parts.
The vehicle warrantor is not responsible
for the material and labor costs of emis-
sion control parts and assemblies replaced
during scheduled manitenance of the vehi-
cle as specified in the Maintenance Book-
let.
THIS WARRANTY, TOGETHER WITH THE
EXPRESS LIMITED WARRANTIES ARE THE
SOLE AND EXCLUSIVE WARRANTIES
MADE BY THE VEHICLE WARRANTOR.
THERE ARE NO OTHER WARRANTIES, EX-
PRESS OR IMPLIED, OR OF MERCHANTA-
BILITY OR FITNESS FOR A PARTICULAR
PURPOSE.
Emission Warranties Required By Law

Service and Warranty19
Where to Take Your Vehicle
A. In the United States
(We Include U.S. Possessions and Terri-
tories as Part of the United States for
Warranty Purposes):
Warranty service must be done by an au-
thorized Sprinter Dealer. We strongly rec-
ommend that you take your vehicle to your
Selling authorized Sprinter Dealer. They
know you and your vehicle best, and are
most concerned that you get prompt and
high quality service. If you move within the
United States, warranty service may be re-
quested from any authorized Sprinter
Dealer.
If you have difficulty locating a convenient
authorized Sprinter Dealer, please contact
the Customer Assistance Center
(

Page 24). They can help you find the
closest authorized Sprinter Dealer.
B. In Canada and Mexico:
If you are traveling temporarily in Canada
or Mexico, and your vehicle remains regis-
tered in the United States, your New Vehi-
cle Limited Warranty still applies. Service
may be requested at any authorized Sprint-
er dealership.
C. In a Foreign Country Outside of
North America:
If you are traveling temporarily outside of
North America, and your vehicle remains
registered in the United States:
• You should take your vehicle to an au-
thorized Sprinter Dealer. They should give you the same limited warranty serv-
ice you receive in the United States.
• If the authorized dealership charges you
for repairs which you feel should be cov-
ered under your limited warranty, please
get a detailed receipt for the work done.
Make sure that this receipt lists all war-
ranty repairs and parts that were in-
volved. (This receipt will be similar to the
one used by the dealer who normally
services your vehicle.)
• When your vehicle returns to the United
States, contact the Customer Assist-
ance Center (

Page 24) for reimburse-
ment consideration. You will need to
provide a copy of the receipt, your vehi-
cle registration and any other relevant
documents.
• Reimbursement will not be considered if
the vehicle does not return to the United
States.
D. If You Move:
If you move to another country, be sure to
contact the Customer Assistance Center
(

Page 24) and the customs department
of the destination country before you
move. Vehicle importation rules vary con-
siderably from country to country. You may
be required to present documentation of
your move to the vehicle warrantor in order
to continue your warranty coverage. You
may also be required to obtain documenta-
tion from the vehicle warrantor in order to
register your vehicle in your new country.
Your vehicle is eligible for the remainder of
the limited warranty coverage provided in
the destination country after it has been
re-registered in that country.
How to Get Warranty Service