oil MERCEDES-BENZ SPRINTER 2014 MY14 Warranty Manual

7
What’s Covered
Diesel Engine Limited Warranty
A. Who Is Covered?
You are covered by the Diesel Engine
Limited Warranty for up to 5 years
or 100,000 miles on the odometer,
whichever comes first.
B. What’s Covered
In vehicles equipped with a Diesel Engine,
ONLY the following engine parts and
components are covered by the Diesel
Engine Limited Warranty:
• cylinder block and all internal parts
• cylinder head assemblies
• core plugs
• fuel injection pump & injectors
• gaskets and seals for listed
components
• intake and exhaust manifold
• oil pan
• oil pump
• timing gear drive belts and/or chains
and cover
• turbocharger housing and internal
parts
• valve covers
• water pump and housing C. When It Begins
The Diesel Engine Limited Warranty
begins on either of the following dates,
whichever is earlier:
•
the date you take delivery of the
vehicle;
or
• the date when the vehicle was first
put into service - for example, as
a dealer“ demo” or as a company
vehicle of the vehicle distributor.
D. Towing Costs Are Covered
The Diesel Engine Limited Warranty
covers the cost of towing your vehicle to
the nearest authorized Sprinter Dealer if
your vehicle cannot be driven because a
covered part has failed. For information
on how to get towing service in the United
States and Canada, see (
e Page 21).
Service and Warranty

9
What’s Not Covered
Items Which Are Not Covered:
TIRE AND RIM DAMAGE: Damage
to the tires such as punctures, cuts,
snags, bruises, impact damage and
breaks resulting from pothole impact,
curb impact, or from other objects/
road hazards is not covered. Damage
from incorrect inflation, excessive axle
load, high speed spinning (when stuck
in ice, mud or snow), tire chains, racing
or competitive driving events, incorrect
mounting or demounting, improper
puncture repair, misuse, negligence,
alteration and misapplication is not
covered. Rapid or irregular tire tread wear
due to lack of tire rotation according to
the recommended intervals specified in
your vehicle‘s maintenance booklet or
incorrect wheel alignment or tire balance
is not covered. Tire tread wear is also not
covered.
Damage to the rims resulting from
pothole impact, curb impact, or from
other objects/road hazards is not
covered.
WHEEL ALIGNMENT: Adjustments for
road crown issues are not covered.
BRAKE PADS AND DISCS: Replacement
due to normal wear or as part of regular
maintenance is not covered.
WIPER BLADES AND INSERTS: Damaged
or worn wiper blades and wiper blade
inserts are not covered. DAMAGE DUE TO ACCIDENTS, MISUSE
OR NEGLIGENCE: Accidents or damage
from objects striking the vehicle. Misuse
of the vehicle such as driving into or over
potholes, curbs, or other objects/road
hazards; overloading, improper operation,
storage or transport (Proper use is
described in the Operator’s Manual).
DAMAGE DUE TO LACK OF
MAINTENANCE: Lack of proper
maintenance as described in the
Maintenance Booklet. Use of service
parts or fluids, such as paper oil filters
or improper engine oil, which are non-
approved by MBUSA, will cause engine
damage not covered by the warranty.
NORMAL MAINTENANCE IS OWNER’S
RESPONSIBILITY: Cleaning and polishing,
lubrication and filters, engine tune-up,
replacing worn wiper blades, wiper rubber
inserts, brake pads and discs, and clutch
discs and pressure plates are some of the
normal maintenance services required
and are not covered by this warranty. See
Maintenance Booklet for details.
Damage caused by the use of improper
filters (including oil filters), engine oils,
fluids, cleaners, polishes, or waxes is not
covered.
Service and Warranty

14Emission Warranties Required By Law
Federal Emission Warranty - Diesel
Heavy Duty Vehicle
A. Parts Covered for 5 Years or
100,000 Miles
Diesel equipped heavy duty vehicles
have a diesel engine Emission Warranty
which warrants the following emission
parts for 5 years or 100,000 miles,
whichever occurs first. These limits are
counted from the time when your New
Vehicle Limited Warranty begins, see
(
e Page 5).
The covered parts are:
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle Valve Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure Pump III. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Line
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
Oil Filler Cap
VI. Fuel Evaporative Control
Fuel Tank (with Integrated Vent Valve and
Fill Neck)
VII. Exhaust/Diesel Exhaust Fluid (DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve
DEF Line
DEF Tank (with Temperature Sensor and Fluid Level Gauge)
Diesel Oxidation Catalyst (and/or Diesel Particulate Filter)
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction Catalyst
Service and Warranty

18Emission Warranties Required By Law
California Emission Warranty (cont’d)
Coverage
SHORT-TERM EMISSION-RELATED
PARTS (CA, CT, DE, MA, MD, ME, NJ,
OR, PA, RI, VT and WA):
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle Valve Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure Pump
III. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Line
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
Oil Filler Cap
VI. Fuel Evaporative Control
Fuel Tank (with Integrated Vent Valve and Fill Neck) VII. Exhaust/Diesel Exhaust Fluid
(DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve
DEF Line
DEF Tank (with Temperature Sensor and Fluid Level Gauge)
Diesel Oxidation Catalyst (and/or Diesel Particulate Filter)
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction Catalyst
VIII. Engine Emissions Control Systems/Sensors
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated Intake Air Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)
IX. On-Board Diagnostics
Instrument Cluster (Malfunction Indicator Lamp)
Service and Warranty

20Emission Warranties Required By Law
California Emission Warranty (cont’d)
Emergency Repairs
In the case of an emergency where
an authorized Sprinter Dealer is not
available, certain warranty related repairs
may be performed by any available
repair location or by any individual
using any replacement parts. A part
not being available within 30 days or a
repair not being complete within 30 days
constitutes an emergency. The vehicle
warrantor will reimburse the owner for
expenses (including diagnosis), not to
exceed the vehicle warrantor’s suggested
retail price for all warranted parts
replaced and labor charges based on the
vehicle warrantor’s recommended time
allowance for the warranty repair and the
geographically appropriate hourly labor
rate. Replaced parts and paid invoices
must be presented as a condition of
reimbursement for emergency repairs
not performed by an authorized Sprinter
Dealer. Warranty Limitations
The vehicle warrantor is not responsible
for failures or damage resulting from
what the vehicle warrantor determines to
be abuse or neglect, including, but not
limited to: operation without adequate
coolants or lubricants; overfueling;
overspeeding; lack of maintenance of
cooling, lubricating or intake systems;
improper storage, starting, warm-up, run-
in or shut down practices; unauthorized
modifications to the engine. The vehicle
warrantor is also not responsible for
failures caused by incorrect oil or fuel or
by water, dirt or other contaminants in
the fuel or oil. The vehicle warrantor is
not responsible for failures resulting from
improper repair or the use of parts which
are not Genuine Mercedes-Benz approved
parts.
The vehicle warrantor is not responsible
for the material and labor costs of
emission control parts and assemblies
replaced during scheduled manitenance
of the vehicle as specified in the
Maintenance Booklet.
THIS WARRANTY, TOGETHER WITH
THE EXPRESS LIMITED WARRANTIES
ARE THE SOLE AND EXCLUSIVE
WARRANTIES MADE BY THE VEHICLE
WARRANTOR. THERE ARE NO OTHER
WARRANTIES, EXPRESS OR IMPLIED, OR
OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE.
Service and Warranty