phone MERCEDES-BENZ SPRINTER 2014 MY14 Warranty Manual

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Contents
Your Legal Rights Under These Limited Warranties ...................................................... 4
What’s Covered New Vehicle Limited Warranty ........................................................................\
......... 5
Diesel Engine Limited Warranty ........................................................................\
....... 7
Corrosion Warranty ........................................................................\
......................... 8
Restraint System Limited Warranty ........................................................................\
.. 8
What’s Not Covered Items Which Are Not Covered ........................................................................\
......... 9
Insurance Write-Off; or Repaired or Replaced Parts ............................................... 11
Restricted Warranty ........................................................................\
...................... 11
Other Terms of Your Warranties Exchanged Parts May Be Used in Warranty Repairs ............................................... 12
Pre-Delivery Service ........................................................................\
..................... 12
Production Changes ........................................................................\
...................... 12
Emission Warranties Required by Law Federal Emission Warranty - Diesel Heavy Duty ..................................................... 14
California Emission Warranty - Diesel Medium Duty ............................................... 16
How to Get Warranty Service Where to Take Your Vehicle ........................................................................\
........... 21
How to Get Tow Service - U.S. or Canada Only ...................................................... 22
Emergency Warranty Repairs ........................................................................\
........ 22
Further Steps You Can Take and How to Get More Information .............................. 23
Getting Service Under the California Emission Warranties ..................................... 23
How to Deal with Warranty Problems Steps to Take ........................................................................\
................................ 25
Helpful Addresses and Telephone Numbers ........................................................... 26
Optional Service Contract ........................................................................\
................ 27
Maintenance General Information ........................................................................\
...................... 28
Where to Go For Maintenance ........................................................................\
....... 28
Notice of Address Change or Pre-Owned Vehicle Purchase ........................... Centerfold
Service and Warranty

10What’s Not Covered
Items Which Are Not Covered: (cont’d)
DAMAGE DUE TO ALTERATIONS:
Alterations by changing or adding to
the vehicle can adversely affect its
performance, reliability and longevity and
are not covered by this warranty.
DAMAGE CAUSED BY REPAIR PARTS
AND MISFUELING: MBUSA strongly
warns against the introduction of fuels
with an anti-knock index less than 91
octane or ethanol blends greater than
E10 in non flex-fuel capable gasoline
engine equipped vehicles, and in
vehicles equipped with a diesel engine,
strongly warns against the introduction
of biodiesel blends greater than B5.
Malfunctions caused by the use of other
than Genuine Mercedes-Benz parts and
accessories and damages or malfunctions
resulting from incorrect fuel usage, poor
fuel quality (including biodiesel blends
not meeting ASTM D6751 or EN590
quality standards) or from blending
additional fuel additives other than those
expressly approved for use in exceptional
circumstances (see vehicle operator’s
manual) by MBUSA are not covered.
DAMAGE CAUSED BY IMPROPER BODY
REPAIRS: Damage or malfunctions
caused by body repairs not performed
in accordance with Mercedes-Benz
specified repair procedures or otherwise
improperly performed are not covered by
this warranty. ALTERED ODOMETER: No warranty
coverage shall apply to any vehicle on
which the odometer has been altered and
the actual mileage cannot be determined.
DAMAGE FROM THE ENVIRONMENT:
Parts made from cloth or leather
(upholstery, convertible tops, trim items),
wood, paint or chrome which have been
affected by airborne fallout, such as
chemical and tree sap, or by road salt,
hail, windstorm or other environmental
factors are not covered by this warranty.
DAMAGE TO GLASS: Glass breakage or
scratches are not covered unless positive
physical proof of a manufacturing defect
can be established.
EXTRA EXPENSES: This warranty does
not cover payment for loss of use of
the vehicle during warranty repairs nor
lodging bills, substitute transportation
rentals, or other travel costs, telephone
calls, loss of pay, or other economic loss
or consequential damages.
CHANGES IN DESIGN: The manufacturer
has reserved the right to make any
changes in design or to make additions
to, or upon its products without incurring
any obligations to install the same
equipment on motor vehicles previously
built.
Service and Warranty

22How to Get Warranty Service
How To Get Tow Service - U.S. or
Canada Only
A. What To Do:
If your vehicle requires towing due
to a defect covered under the New
Vehicle Limited Warranty or the Diesel
Engine Limited Warranty, dial toll-free
1-877-762-8267. Provide your name,
vehicle identification number, model year
and color of vehicle, telephone number
where you can be reached, disabled
location of vehicle, and a description of
the problem.
You will be given the name of the service
provider and an estimated time of
arrival. If you feel you are in an “unsafe
situation”, please let us know. With your
consent, we will contact local police or
safety authorities. B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour
Towing Assistance and you obtain
towing services on your own, you may
submit your original receipts from the
licensed towing or service facility, for
services rendered within 30 days of the
occurrence. Be sure to include your
vehicle identification number, odometer
mileage at the time of service and
current mailing address. We will process
the claim based on vehicle and service
eligibility. If eligible, we will reimburse you
for the reasonable amounts you actually
paid, based on the usual and customary
charges for that service in the area
where they were provided. The vehicle
distributor’s determination relating to
reimbursement are final. Correspondence
should be mailed to:
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
Emergency Warranty Repairs
If you have an emergency and have to
get a warranty repair made by someone
other than an authorized Sprinter Dealer,
follow the reimbursement procedure on
(
e Page 21) (C).
Service and Warranty

24How to Get Warranty Service
Getting Service Under the California
Emission Warranty (cont’d)
C. Emergency Emission Warranty
Service
If you need emergency service under
this limited warranty and an authorized
Sprinter Dealer is not readily available,
you may have your vehicle repaired
by anyone using any brand of repair
parts. However, the vehicle warrantor
recommends that you do the following
before having repairs made:
• Contact the Customer Assistance
Center and ask for help with
emission warranty service. You’ll find
the address and telephone number
of the Customer Assistance Center
on (
e Page 26).
• The Customer Assistance Center will
recommend an authorized servicing
Sprinter Dealer or help you find
a qualified independent servicing
dealer.
• If you are going to have to use
an independent servicing dealer,
make arrangements during your
first contact with the Customer
Assistance Center for getting
reimbursed for emergency repairs
(including labor and diagnosis).
You will need to get and keep the
replaced parts, as well as the original
invoice marked “paid”.
• You should review with the Customer
Assistance Center any questions you
have about the emission warranty. Reimbursement for parts will be based
on the parts distributor’s suggested
retail price. Reimbursement for labor
will be based on the vehicle warrantor’s
recommended time allowance for the
repair and on the appropriate hourly labor
rate in the geographic area where you
had the work done.
Before the vehicle warrantor will
reimburse you for emergency repairs
under this warranty, you will have to
provide the vehicle warrantor with details
on why the situation was an emergency
and why authorized Sprinter Dealer
service was unavailable. Under this
warranty, an emergency occurs if a part
will not be available within 30 days or if
a repair cannot be completed within 30
days.
D. How to Get More Information
If you want more information about
getting service under the California
Emission Warranty, you can contact one
of the following:
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
1-877-762-8267
or
California Air Resources Board
9480 Telstar, Suite 4,
El Monte, CA 91731.
Service and Warranty

26How to Deal with Warranty Problems
Steps to Take (cont’d)
Helpful Addresses and Telephone
Numbers
Here is the address and telephone
number of the Customer Assistance
Center that can help you wherever you
happen to be.
Contact:
Customer Assistance Center
Three Mercedes Drive
Montvale, NJ 07645-0350
1-877-762-8267
Service and Warranty