tow MERCEDES-BENZ SPRINTER 2014 MY14 Warranty Manual

3
Contents
Your Legal Rights Under These Limited Warranties ...................................................... 4
What’s Covered New Vehicle Limited Warranty ........................................................................\
......... 5
Diesel Engine Limited Warranty ........................................................................\
....... 7
Corrosion Warranty ........................................................................\
......................... 8
Restraint System Limited Warranty ........................................................................\
.. 8
What’s Not Covered Items Which Are Not Covered ........................................................................\
......... 9
Insurance Write-Off; or Repaired or Replaced Parts ............................................... 11
Restricted Warranty ........................................................................\
...................... 11
Other Terms of Your Warranties Exchanged Parts May Be Used in Warranty Repairs ............................................... 12
Pre-Delivery Service ........................................................................\
..................... 12
Production Changes ........................................................................\
...................... 12
Emission Warranties Required by Law Federal Emission Warranty - Diesel Heavy Duty ..................................................... 14
California Emission Warranty - Diesel Medium Duty ............................................... 16
How to Get Warranty Service Where to Take Your Vehicle ........................................................................\
........... 21
How to Get Tow Service - U.S. or Canada Only ...................................................... 22
Emergency Warranty Repairs ........................................................................\
........ 22
Further Steps You Can Take and How to Get More Information .............................. 23
Getting Service Under the California Emission Warranties ..................................... 23
How to Deal with Warranty Problems Steps to Take ........................................................................\
................................ 25
Helpful Addresses and Telephone Numbers ........................................................... 26
Optional Service Contract ........................................................................\
................ 27
Maintenance General Information ........................................................................\
...................... 28
Where to Go For Maintenance ........................................................................\
....... 28
Notice of Address Change or Pre-Owned Vehicle Purchase ........................... Centerfold
Service and Warranty

5
What’s Covered
New Vehicle Limited Warranty:
A. Who Is Covered?
The subsequent pages of this Service and
Warranty Information booklet describe
some service requirements and the
warranties you receive as a owner. Your
vehicle is covered under the terms of
these “Warranties” and your nearest
authorized Sprinter will exchange or
repair any defective parts in accordance
with the terms of such warranties within
stated limits.
Please keep this booklet together with the
Operator’s Manual, Maintenance Booklet
and other documents concerning your
vehicle so that future owners will have
access to this literature if you should sell
the vehicle.
B. What’s Covered
The New Vehicle Limited Warranty
warrants to the original and each
subsequent owner of a new Sprinter
vehicle that any authorized Sprinter
Dealer will make any repairs or
replacements necessary to correct
defects in material or workmanship
arising during the warranty period.
ANY AUTHORIZED SPRINTER DEALER:
Any authorized Sprinter dealer of the
owner’s choice will perform warranty
repairs or replacements. The vehicle
should be delivered to an authorized
Sprinter dealer during normal service
hours. A reasonable time should
be allowed after taking the vehicle
to an authorized Sprinter dealer for
performance of the repair. C. Items Covered by Other Warranties
The following are covered by separate
warranties offered by their makers. They
are not covered by the Basic Limited
Warranty:
•
tires; or
• items added or changed after
your Sprinter vehicle left the
manufacturing plant, such as
accessories or protection products,
or items changed because of
customization or van conversion
(except Genuine Mercedes-Benz
accessories designed for Sprinter,
and installed by an authorized
Sprinter Dealer). Be sure you get a
copy of any warranty that applies
to these items from your authorized
Sprinter Dealer, or from the maker
of the product. You can find the tire
warranty statements in your Owner’s
Literature Package.
D. Towing Costs Are Covered Under
Certain Circumstances
The New Vehicle Limited Warranty, the
Diesel Engine Limited Warranty, and the
Spare Parts Warranty covers the cost
of towing your vehicle to the nearest
authorized Sprinter Dealer if your vehicle
cannot be driven because a covered part
has failed, see (
e Page 22).
Service and Warranty

7
What’s Covered
Diesel Engine Limited Warranty
A. Who Is Covered?
You are covered by the Diesel Engine
Limited Warranty for up to 5 years
or 100,000 miles on the odometer,
whichever comes first.
B. What’s Covered
In vehicles equipped with a Diesel Engine,
ONLY the following engine parts and
components are covered by the Diesel
Engine Limited Warranty:
• cylinder block and all internal parts
• cylinder head assemblies
• core plugs
• fuel injection pump & injectors
• gaskets and seals for listed
components
• intake and exhaust manifold
• oil pan
• oil pump
• timing gear drive belts and/or chains
and cover
• turbocharger housing and internal
parts
• valve covers
• water pump and housing C. When It Begins
The Diesel Engine Limited Warranty
begins on either of the following dates,
whichever is earlier:
•
the date you take delivery of the
vehicle;
or
• the date when the vehicle was first
put into service - for example, as
a dealer“ demo” or as a company
vehicle of the vehicle distributor.
D. Towing Costs Are Covered
The Diesel Engine Limited Warranty
covers the cost of towing your vehicle to
the nearest authorized Sprinter Dealer if
your vehicle cannot be driven because a
covered part has failed. For information
on how to get towing service in the United
States and Canada, see (
e Page 21).
Service and Warranty

22How to Get Warranty Service
How To Get Tow Service - U.S. or
Canada Only
A. What To Do:
If your vehicle requires towing due
to a defect covered under the New
Vehicle Limited Warranty or the Diesel
Engine Limited Warranty, dial toll-free
1-877-762-8267. Provide your name,
vehicle identification number, model year
and color of vehicle, telephone number
where you can be reached, disabled
location of vehicle, and a description of
the problem.
You will be given the name of the service
provider and an estimated time of
arrival. If you feel you are in an “unsafe
situation”, please let us know. With your
consent, we will contact local police or
safety authorities. B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour
Towing Assistance and you obtain
towing services on your own, you may
submit your original receipts from the
licensed towing or service facility, for
services rendered within 30 days of the
occurrence. Be sure to include your
vehicle identification number, odometer
mileage at the time of service and
current mailing address. We will process
the claim based on vehicle and service
eligibility. If eligible, we will reimburse you
for the reasonable amounts you actually
paid, based on the usual and customary
charges for that service in the area
where they were provided. The vehicle
distributor’s determination relating to
reimbursement are final. Correspondence
should be mailed to:
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
Emergency Warranty Repairs
If you have an emergency and have to
get a warranty repair made by someone
other than an authorized Sprinter Dealer,
follow the reimbursement procedure on
(
e Page 21) (C).
Service and Warranty