DEF MERCEDES-BENZ SPRINTER 2016 MY16 Operator’s Manual

Problems with the engine
ProblemPossible causes/consequences andMSolutions
The engine does not
start.
The starter motor can be
heard.There is air in the fuel system.
XTurn the key back to position0in the ignition lock before attempting
to start the engine again.
XStart the engine again.
Please bear in mind that lengthy and frequent starting attempts will drain the battery.
If the engine does not start after several attempts:
XConsult a qualified specialist workshop.
The engine does not
start.
The starter motor can be
heard. The reserve fuel
warning lamp is lit and
the fuel gage is at 0.The fuel tank has been run dry.
XRefuel the vehicle.
If you drive until the fuel tank is completely empty, air may get into the
fuel system. If the engine does not start after refueling, bleed the fuel
system as follows:
XTurn the key to position 2in the ignition for approximately
10 seconds.
XStart the engine continuously for a maximum of 60 seconds.
If the engine does not start:
XWait approximately 2 minutes.
XRestart the engine continuously for a maximum of 60 seconds.
XIf the engine still fails to start, do not continue trying to start it.
XConsult a qualified specialist workshop.
The vehicle cannot be
driven at a speed
exceeding 5 mph
(8 km/h).
The yellow ;Check
Engine lamp and the yel-
low å DEF indicator
lamp
2light up.
The exhaust gas aftertreatment system is defective or an emissions-
relevant malfunction has occurred.
This malfunction or defect can damage the exhaust gas aftertreat-
ment.
XObserve the messages in the display:
Ron vehicles without steering-wheel buttons (Ypage 178)
Ron vehicles with steering wheel buttons (Ypage 187).
The engine does not
start.
The starter motor cannot
be heard.The battery isolating switch is switched off.
XSwitch on the power supply (Ypage 118).
2Only vehicles without steering-wheel buttons.
Driving123
Driving and parking
Z

Problems with the fuel and fuel tank
If your vehicle is losing fuel, the fuel lines or thefuel tank are defective.
XTurn the key immediately to position 0in the
ignition lock and remove it.
XDo not restart the engine under any circum-
stances.
XConsult a qualified specialist workshop.
If the fuel tank has been run dry, after refueling
carry out the following steps:
XBefore starting the engine: switch on the igni-
tion three or four times.
XTurn the key to position 2in the ignition lock
(Ypage 119).
The % preglow indicator lamp in the instru-
ment cluster lights up briefly.
XOnce the %preglow indicator lamp goes
out, turn the key to position 3in the ignition
lock and release it as soon as the engine is
running.
You can start the diesel engine without preglow
when the engine is warm.
Diesel Exhaust Fluid (DEF)
Important safety notes
!Only use DEF in accordance with
ISO 22241. Never mix DEF with additives or
thin it with tap water. The exhaust gas after-
treatment may otherwise be damaged.
Observe the MB Specifications for Service
Products, Sheet 352.0.
Damage that results from the use of additives
or tap water leads to the loss of the New
Vehicle Limited Warranty.
!If DEF comes into contact with a painted or
aluminum surface, wash the surface off
immediately with plenty of water.
!DEF is not a diesel additive and must not be
mixed with fuel in the tank. Even small
amounts of DEF can cause engine damage.
Damage that results from the blending of DEF
will not be covered by the New Vehicle Limi-
ted Warranty.
iIf the outside temperature is below 12 ‡
( Ò 11 †) it may be difficult to top up. If the DEF
is frozen and there is an active warning indi- cator, topping up may not be possible. Park
the vehicle in a warm place, e.g. in a garage,
until the DEF has become liquid again. Top-
ping up is then possible again. Alternatively,
have the DEF tank refilled at a qualified spe-
cialist workshop.
iIf you add DEF at temperatures below 12 ‡
( Ò 11 †) it is possible that the level is not
shown correctly due to the frozen DEF.
Drive for at least 20 minute s(heating phase in
the tank activated) and then st

op the vehicle
for at least 30 seconds. The level is then
shown correctly.
You will find further information on DEF in the
"Service products" section (
Ypage 277).
Refueling procedure
DEF filler neck
Non-lockable DEF filler cap
Example: DEF filler cap in the engine compartment
XTo open: switch off the ignition.
XOpen the hood (Ypage 218).
XTurn filler cap :counter-clockwise and
remove it.
XTo close: replace cap :on the filler neck and
turn it clockwise.
You will hear a click when cap :is fully
closed.
XClose the hood (Ypage 219).
Refueling129
Driving and parking
Z

Lockable filler cap
Example: DEF filler cap in the engine compartment
XTo open:switch off the ignition.
XOpen the hood (Ypage 218).
XRemove tool ?for unlocking tank filler
cap :from the footwell on the front-
passenger side (
Ypage 240).
XPull cover =up, turn 90° and release.
XInsert tool ?into hole ;of tank filler cap :.
XTurn filler cap:counter-clockwise and
remove it. Make sure that tool ?remains in
tank filler cap :while doing so.
XTo close: replace filler cap :and turn it
clockwise until closed.
XPull tool ?out of tank filler cap :and stow
with the vehicle tool kit in the footwell on the
front-passenger side.
XPull cover =up over hole ;of tank filler
cap :, turn and release.
XTurn tank filler cap :.
If tank filler cap :turns freely, the DEF tank
is closed.
Parking
Important safety notes
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
GWARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect, for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving.
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
!A moving vehicle can lead to damage to the
vehicle or damage to the drive train.
!When the vehicle is parked, always remove
the key to prevent the battery from becoming
discharged.
On vehicles with a battery isolating switch,
switch off the power supply if the vehicle is to
be out of use for a longer period of time.
130Parking
Driving and parking

could slip sideways, tip and rollover. There is arisk of an accident.
Always drive on a steep incline in the line of
fall (straight up or down) and do not turn the
vehicle.
GWARNING
When driving off-road, your body is subject to
forces from all directions, due to the uneven
surface. You could be thrown from your seat,
for instance. There is a risk of injury.
Always wear a seat belt, even when driving off-
road.
GWARNING
If you drive over obstacles or in ruts, the steer-
ing wheel may jerk out of your grip, causing
injury to your hands.
Always hold the steering wheel firmly with
both hands. When driving over obstacles, you
must expect steering forces to increase
briefly and suddenly.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
!When driving off-road or on unpaved surfa-
ces, check the underside of the vehicle and
the wheels and tires at regular intervals. In
particular, remove any trapped foreign
objects, e.g. stones and branches.
Such foreign objects may:
Rdamage the chassis, the fuel tank or the
brake system
Rcause imbalances and thus vibrations
Rbe flung out when you continue driving
If there is any damage, inform a qualified spe-
cialist workshop. When driving off-road and on construction sites,
sand, mud and water mixed with oil, for exam-
ple, may get into the brakes. This may lead to a
reduction in braking performance or total brake
failure, also as a result of increased wear. The
braking characteristics will vary depending on
the material that has got into the system. Clean
the brakes after driving off-road. If you then
notice reduced braking performance or hear
scraping noises, have the brake system checked
at a
quali
fied specialist workshop. Adjust your
driving style to the changed braking character-
istics.
Driving off-road or on construction sites increa-
ses the possibility of vehicle damage which may
in turn lead to the failure of certain assemblies
and systems. Adapt your driving style to the off- road driving conditions. Drive carefully. Have
any vehicle damage rectified at a qualified spe-
cialist workshop as soon as possible.
When driving on rough terrain, do not shift the
transmission into the neutral position. You could
lose control when attempting to brake the vehi-
cle with the service brake. If your vehicle cannot
manage an uphill slope, drive back down the
slope in reverse gear.
When loading your vehicle for driving off-road or on a construction site, keep the vehicle's center
of gravity as low as possible.
Checklist before driving off-road
XCheck the fuel and DEF levels (Ypage 162)
and top up (Ypage 129).
XEngine: check the oil level (Ypage 220) and
add oil (Ypage 222).
Before driving up or down steep gradients, fill
the oil to the maximum level.
iIf you drive up or down steep gradients, the
4 symbol may appear in the display. The
engine operating safety is not put at risk if you
have filled the engine oil to the maximum level
before the journey.
XVehicle tool kit: check that the jack is work-
ing (Ypage 240).
XMake sure that a lug wrench (Ypage 240),
wooden underlay for the jack, a robust tow
cable and a folding spade are carried in the
vehicle.
XWheels and tires: check the tire tread depth
(Ypage 248) and tire pressure
(Ypage 250).
138Driving tips
Driving and parking

The display switches off automatically after
approximately 30 seconds if:
Rthe key is in position0in the ignition lock.
Rthe vehicle lighting is not switched on.
Instrument lighting
When the lights are switched on, you can adjust
the brightness of the instrument cluster lighting
using the fand gbuttons.
XTo brighten: press thefbutton.
XTo dim: press the gbutton.
iVehicles with automatic headlamp mode:
the instrument lighting also adapts to auto-
matic headlamp mode.
Tachometer
!
Do not drive in the overrevving range, as this
could damage the engine.
HEnvironmental note
Avoid driving at high engine speeds. This
unnecessarily increases the fuel consumption
of your vehicle and harms the environment as
a result of increased emissions.
The red band in the tachometer indicates the
engine's overrevving range.
To protect the engine, the fuel supply is inter-
rupted when the red band is reached.
Outside temperature
You should pay special attention to road condi-
tions when temperatures are around the freez-
ing point.
On vehicles without steering wheel buttons
(
Ypage 163) and on vehicles with steering
wheel buttons (Ypage 167), the outside tem-
perature display is in the display.
Changes in the outside temperature are dis-
played after a short delay.
Speedometer
The speed can also be shown in the display. You
can find information on the digital speedometer for vehicles without steering wheel buttons
under (
Ypage 163) and for vehicles with steer-
ing wheel buttons under (Ypage 167).
iIn some countries, a warning sounds when
the vehicle reaches the maximum speed limit,
e.g. at 75 mph (120 km/h).
Trip odometer
XTo reset: make sure that the display is show-
ing the trip odometer if you have a vehicle with
steering wheel buttons (
Ypage 167).
XPress and hold the 9reset button until the
trip odometer is reset to 0.0.
Fuel gage
:Fuel gage on vehicles without steering
wheel buttons
;Fuel gage on vehicles with steering wheel
buttons
=Fuel filler flap location indicator t: the
fuel filler flap is on the left-hand side. Fuel
filler flap location indicator u: the fuel
filler flap is on the right-hand side
?Reserve fuel warning lamp (Ypage 200)
DEF gage
Vehicles without steering wheel but-
tons
If the DEF supply is less than 1.5 US gal (5.5 l),
the dEF Chkmessage appears in the display.
In addition, the yellow åDEF indicator lamp
lights up in the instrument cluster and a warning
tone sounds.
162Instrument cluster
On-board computer and displays

If the supply of DEF falls below the reserve range
of 0.8 US gal (3.0l), the StArtS RExxmessage
appears in the display. In addition, the yellow
å DEF indicator lamp lights up in the instru-
ment cluster and three warning tones sound.
In the display, xx
corresponds to the number of
possible remaining engine starts (16to 0).
When the display shows that the number of
remaining starts is 0
, theStArtSIdLEmessage
appears in the display and three warning tones
sound.
In addition, the yellow åDEF indicator lamp
and the ;Check Engine indicator lamp light
up in the instrument cluster and three warning
tones sound.
The engine management only allows speeds of
up to 5 mph (8 km/h).
Add at least 1.5 US gal (5.5 l) of DEF
(
Ypage 129).
The display message only disappears when the
vehicle is stationary, at the latest after
20 seconds as soon as you switch on the ignition or start the engine after refueling.
Vehicles with steering wheel buttons
If the supply of DEF is less than 1.5 US gal
(5.5 l), the Check Diesel Exhaust Fluid
see Operator's Manualmessage appears in
the display.
If the supply of DEF falls below the reserve range
of 0.8 US gal (3.0 l), the XX
startsremainingmessage is displayed.
Three short warning tones also sound.
In the display,xx
corresponds to the number of
possible remaining engine starts (16to 0).
When the display shows that the number of
remaining starts is 0
, theStArtSIdLEmessage
appears in the display.
The yellow ;Check Engine indicator lamp
also lights up and three short warning tones
sound.
The engine management only allows speeds of
up to 5 mph (8 km/h).
Add at least 1.5 US gal (5.5 l) of DEF
(
Ypage 129).
The display message only disappears when the
vehicle is stationary, at the latest after
20 seconds as soon as you switch on the ignition or start the engine after refueling.
On-board computer (vehicles without
steering wheel buttons)
Operating the on-board computer
General notes
The on-board computer is activated as soon as
you turn the key to position 1in the ignition lock.
The on-board computer shows vehicle informa-
tion and settings in the display.
You can control the display and the settings in
the on-board computer using the adjustment
buttons on the instrument cluster.
Standard display
:Odometer
;Trip odometer
=Clock
?Outside temperature or digital speedometer
AFuel gage (Ypage 162)
BSelector lever position or current shift range
with automatic transmission (Ypage 124)
XTo call up the standard display: turn the key
to position 2in the ignition lock.
XPress the 4menu button for longer than
1 second.
The information shown in the display changes
from the outside temperature to the digital
speedometer.
Menus in the on-board computer
Overview
If you wish to exit a menu and go to the standard display:
XPress the 4menu button for longer than
1 second.
or
XDo not press any button for 10 seconds.
The display accepts the changed settings.
On-board computer (vehicles without steering wheel buttons)163
On-board computer and displays
Z

Using thef,g,4or9 adjustment buttons,
you can select the following functions:
RCalling up the service due date
(Ypage 226)
RChecking the oil level (Ypage 220)
RChecking the DEF supply (Ypage 162)
RPreselecting/setting the auxiliary heating
switch-on time (Ypage 108)
RTire pressure monitor (Ypage 253)
RSetting the time (Ypage 164)
RActivating/deactivating Highbeam Assist
(Ypage 171)
RSetting the daytime running lamps
(Ypage 79)
Setting the time
XTurn the key to position 2in the ignition lock.
XPress the 4menu button repeatedly until the
hours figure flashes.
XPress the forg button to set the hour.
XPress the 9reset button.
The minute display flashes.
XPress the forg button to set the minute.
iIf you keep the forg button pressed, the
value will change continuously.
Activating/deactivating Highbeam
Assist
XTurn the key to position 2in the ignition lock.
XPress the 4menu button repeatedly until the
_ indicator lamp flashes and the onorOFFmessage appears in the display.
XUse the forg button to switch Highbeam
Assist on/off.
Switching the daytime running lamps
on/off
If you switch the daytime running lamps on, the
daytime running lamps will automatically light
up when the engine is running.
For safety reasons, it is only possible to change
this setting when the vehicle is stationary. The
factory setting is on
in countries in which day-
time running lamp mode or daytime running
lamps are mandatory.
XTurn the key to position 2in the ignition lock.
XPress the 4menu button repeatedly until the
L indicator lamp flashes and the onorOFFmessage appears in the display.
XPress the forg button to activate or deac-
tivate the daytime running lamps.
iUSA only:
If you turn the light switch to TorL,
the corresponding light switches on. If you
turn the light switch to Ã, the daytime
running lamps remain switched on.
Canada only:
If you turn the light switch to L, the low-
beam headlamps switch on. If you turn the
light switch to TorÃ, the daytime run-
ning lamps remain switched on.
On-board computer (vehicles with
steering wheel buttons)
Operating the on-board computer
Overview
XTo activate the on-board computer: turn
the key to position 1in the ignition lock.
The on-board computer shows vehicle informa-
tion and settings in the display.
You can control the display and the settings in
the on-board computer with the buttons on the
steering wheel.
164On-board computer (vehicles with steering wheel buttons)
On-board computer and displays

Vehicle submenu
Setting the windshield wiper sensitivity
You can use theWipe sensorfunction to set
the sensitivity of the rain/ light sensor.
Using the steering wheel buttons
XPress the VorU button repeatedly
until the Settingsmenu appears in the dis-
play.
XPress the 9button to switch to the sub-
menu selection.
XPress the WorX button to select the
Vehiclesubmenu.
XPress the 9button to select the Wipesensorfunction.
The selection marker is on the current setting.
XPress the WorX button to adjust the
sensitivity of the rain/light sensor.
The levels are graded as follows:
RLevel 1: high sensitivity – wiping begins even
in light rain
RLevel 2: moderate sensitivity
RLevel 3: low sensitivity – wiping only begins
in heavy rain
Activating/deactivating Blind Spot Assist
Using the steering wheel buttons
XPress the VorU button repeatedly
until the Settingsmenu appears in the dis-
play.
XPress the 9button to switch to the sub-
menu selection.
XPress the WorX button to select the
Vehiclesubmenu.
XPress the 9button to select the BlindSpot Assistfunction.
The selection marker is on the current setting.
XPress the WorX button to switch Blind
Spot Assist OnorOff.
For further information about Blind Spot Assist;
see (
Ypage 144).
Heating submenu
Selecting the switch-on time for the aux-
iliary heating
Using the steering wheel buttons
XPress the VorU button repeatedly
until the Settingsmenu appears in the dis-
play.
XPress the 9button to switch to the sub-
menu selection.
XPress the WorX button to select the
Heatingsubmenu.
XPress the 9button to switch to the Aux.heat.submenu selection (Ypage 108).
The selection marker is on the current setting.
XPress the WorX button to set the
desired switch-on time.
Use the Timer off
setting to deactivate
automatic switch-on.
XPress button V.
The switch-on time is selected.
Convenience submenu
The Keyfunction allows you to define whether
settings for some submenus are stored with a
key dependence.
On-board computer (vehicles with steering wheel buttons)173
On-board computer and displays
Z

Display messages on vehicles withoutsteering wheel buttons
Display messagesPossible causes/consequences an dMSolutions
_ _ _
V
The activation condition sfo rcruise contro lhav eno tbee nmet .
You can only activat ecruise contro lfrom speeds of 20 mph
(30 km/h).
or
Cruise contro lhas bee ndeactivated due to amalfunction .
XHavecruise contro lchecke dat aqualified specialis tworkshop .
NO TPMSTheNOmessag eis displaye dfo r30 seconds. The TPMSmessag eis also
displaye dafter 30 seconds.
The tire pressure monito rhas malfunctioned.
XHav eth etire pressure monito rand th ewheels checke dat aquali-
fie dspecialis tworkshop .
NO TPMSTheNOmessag eis displaye dfo r30 seconds. The TPMSmessag eis also
displaye dafter 30 seconds.
The tire pressure monito ris no treceivin gsignal sfrom on eor more
wheels because :
Rawhee lhas bee nreplaced wit hth espar ewhee lwithout whee l
electronics.
Rth emaximum temperature on on eof th ewhee lelectronic sunits has
bee nexceeded.
Rth ewhee lelectronic sare malfunctioning.
XHav ewheels wit hsuitable whee lelectronic sunits installed at a
qualified specialis tworkshop .
— —TPMSThe — —messag eis displaye dfo r30 seconds. The TPMSmessag eis
also displaye dafter 30 seconds.
The pressure is insufficien tin on eor more tires ,or th epressures of th e
individual tires diffe rsignificantly.
XChec kth etire pressure and correc tit if necessary (Ypage 253).
dEF ChkIn addition,th eyello wå DEFindicator lamp lights up in th einstru-
men tcluster and awarnin gtone sounds.
The DE Fsupply has dropped belo w1.5US gal (5.5l).
XAdd DEF supply (Ypage 129).
The å DEF indicator lamp only disappears when the vehicle is
stationary, at the latest after 20 secondsa s soon as you switch on
the ignition or start the engine after refueling.
In addition, the yellow ;Check Engine indicator lamp and the yel-
low å DEF indicator lamp light up in the instrument cluster and a
warning tone sounds.
The DEF reducing agent is contaminated, diluted or is not compliant
with ISO 22241.
XHave the DEF tank cleaned and refilled at a qualified specialist
workshop as soon as possible.
178Display messages
On-board computer and displays

Display messagesPossible causes/consequences andMSolutions
StArtS RExxIn addition,th eyellow åDEFindicator lamp lights up and awarning
tone sequence sounds.
The DE Fsupply has dropped belo wthe0. 8US gal (3. 0l) reserv emark.
Afte rth emessage appear sfor th efirst time, th eremaining DE Fsupply
will last for approximately 1200 mile s(1900 km). The engin ecan then
only be started another 16 times .
The number of remaining engin estart sXX
(16to 1)is shown in th e
message every time th eengin eis started.
XAd dat least 1. 5US gal (5. 5l) of DE F (Ypage 129).
The å DEFindicator lamp disappear safter no mor ethan
20 seconds after th evehicl ehas stoppe dor you hav eswitched on
th eignition or started th eengin eafter refueling.
In addition ,th eyellow ;CheckEngin eindicator lamp and th eyel-
low å DEFindicator lamp ligh tup in th einstrumen tcluste rand
three short warning tone ssound.
The DE Freducin gagen tis contaminated, diluted or is no tcomplian t
wit hIS O 2224 1.
The exhaust gas aftertreatment is malfunctioning or an emission rel-
evant malfunction has occurred. This malfunction or defect can dam- age the exhaust gas aftertreatment.
XVisit a qualified specialist workshop immediately.
¯
StArtS IdLE
In addition, the yellow åDEF indicator lamp and the ;Check
Engine indicator lamp light up in the instrument cluster and three
warning tones sound.
If the StArtS
IdLEmessage is displayed, you cannot drive the vehicle
at a speed exceeding 5 mph (8 km/h).
XAdd at least 1.5 US gal (5.5 l) of DEF (Ypage 129).
The å DEF indicator lamp disappears after no more than
20 seconds after the vehicle has stopped or you have switched on the ignition or started the engine after refueling.
In addition, the yellow ;Check Engine indicator lamp and the yel-
low å DEF indicator lamp light up in the instrument cluster and a
warning tone sounds.
You cannot drive the vehicle at a speed exceeding 5 mph (8 km/h).
XVisit a qualified specialist workshop immediately.
Display messages179
On-board computer and displays
Z