maintenance MERCEDES-BENZ SPRINTER 2016 MY16 Operator’s Manual

Welcome to the world of Mercedes-Benz
Before you first drive off, read the Operator's
Manual carefully and familiarize yourself with
your vehicle. Please adhere to the information
and warning notes in this Operator's Manual for
your own safety and to ensure a longer operat-
ing duration of the vehicle. Failure to observe
the instructions may lead to damage to the vehi-
cle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New Vehi-
cle Limited Warranty.
The equipment or model designation of your
vehicle may differ according to:
Rmodel
Rorder
Rcountry specification
Ravailability
The illustrations in this Operator's Manual show
a left-hand-drive vehicle. The location of vehicle
parts and controls for right-hand drive vehicles
differ accordingly.
Mercedes-Benz is constantly updating its vehi-
cles to the state of the art.
Mercedes-Benz reserves the right to introduce
changes in:
Rdesign
Requipment
Rtechnology
Therefore, the descriptions provided may occa- sionally differ from your own vehicle.
The following are integral parts of the vehicle:
ROperator's Manual
RMaintenance or Service Booklet
RService and warranty information
REquipment-dependent operating instructions
Keep these documents in the vehicle at all
times. Should you sell the vehicle, always pass
the documents on to the new owner.
We wish you pleasant motoring at all times.
9065844908
É9065844908GËÍ

Index....................................................... 3
Introduction......................................... 22
At a glance........................................... 31
Safety................................................... 39
Opening and closing...........................59
Seats, steering wheel and mirrors ....72
Lights and windshield wipers ............79
Climate control .................................... 97
Driving and parking..........................118
On-board computer and displays ....161
Stowing and features .......................204
Transporting loads ............................212
Maintenance and care ......................218
Roadside Assistance ........................240
Wheels and tires ............................... 247
Technical data................................... 275
2Contents

Brake force distribution, elec-
tronicsee EBD (electronic brake force
distribution)
Brake lamps
Replacing bulbs ............................... 89
Brake lamps (Chassis Cab)
Replacing bulbs ............................... 90
Brake linings
Display message ............................ 182
Indicator lamp ................................ 198
Brake pads/linings
New ............................................... 136
Brake system
Malfunction .................................... 182
Warning lamp ................................. 195
Brakes
ABS .................................................. 53
Adaptive Brake Assist .................... 143
Applying the parking brake ............ 131
BAS .................................................. 54
Brake fluid (notes) ......................... 283
Checking brake fluid level .............. 223
Display messages .......................... 182
EBD .................................................. 54
Important safety notes .................. 135
Maintenance .................................. 195
New brake pads/linings ................ 136
Parking brake (notes) ..................... 136
Riding tips ...................................... 135
Breakdown
Fire extinguisher ............................ 242
First-aid kit .................................... 241
Jump-starting ................................. 242
Reflective safety jacket .................. 241
Vehicle tool kit ............................... 240
Warning lamp ................................. 241
Warning triangle ............................ 241
see Flat tire
see Towing away
Bulb
see Changing bulbs
Bulb failure indicator .......................... 79C
California
Important notice for retail cus-
tomers and lessees .......................... 22
Car
see Vehicle
Care
Access step in the bumper ............ 237
Car wash ........................................ 233
Display ........................................... 237
Exterior lights ................................ 236
Interior ........................................... 237
Notes ............................................. 233
Paint .............................................. 235
Plastic trim .................................... 238
Power washer ................................ 234
Rear view camera .......................... 236
Roof lining ...................................... 238
Seat belt ........................................ 238
Seat cover ..................................... 238
Selector lever ................................ 238
Sensors ......................................... 236
Sliding door ................................... 237
Steering wheel ............................... 238
Step (electrical) ............................. 237
Trim pieces .................................... 238
Washing by hand ........................... 234
Washing the engine ....................... 234
Wheels ........................................... 235
Windows ........................................ 235
Wiper blades .................................. 235
Cargo compartment
Activating/deactivating ventila-
tion ................................................ 117
Cargo compartment floor ................... 28
Cargo tie-down points and tie
downs
Important safety notes .................. 214
Cargo tie-down rings
Installing ........................................ 216
Permissible tensile load ................. 285
Carrier system
Ladder rack ................................... 217
CD player/CD changer ...................... 168
Cell phone
see Mobile phone
Center console overview .................... 35
Index5

Key positions.................................... .119
Kickdown ...........................................1 26
L
Lamps
see Warning and indicator lamps
Lane Keeping Assist
Activating/deactivating ................. 147
Function/notes .............................1 46
Language
Display (vehicles with steering
wheel buttons) ............................... 170
Lashing points and tie downs
Permissible tensile load ................. 285
LATCH-type (ISOFIX) child seat
anchors ................................................ 49
License plate lamp
Replacing bulbs ............................... 90
License plate lamp (Chassis Cab)
Replacing bulbs ............................... 90
Light sensor ......................................... 80
Lighting
see Lights
Lights
Activating/deactivating daytime
running lamps (on-board com-
puter with steering wheel but-
tons) .............................................. 171
Activating/deactivating surround
lighting (vehicles with steering
wheel buttons) ............................... 172
Automatic headlamp mode .............. 80
Bulb failure indicator ........................ 79
Cornering light function ................... 82
Driving abroad ............................... 135
Fog lamps ........................................ 80
Hazard warning lamps ..................... 82
Headlamp range .............................. 81
High beam flasher ............................ 81
High-beam headlamps ..................... 81
Highbeam Assist .............................. 83
Important safety notes .................... 79
Light switch ..................................... 79
Low-beam headlamps ...................... 79
Parking lamps .................................. 79
Rear fog lamp .................................. 80 Setting the exterior lighting
delayed switch-off (vehicles with
steering wheel buttons) ................. 172
Switching the daytime running
lamps on/off (switch) ...................... 79
Turn signals ..................................... 81
see Changing a bulb
see Interior lighting
Limited Warranty ................................ 22
Load distribution ............................... 214
Load securing aids
Carrier systems ............................. 216
Loading guide
lines
Important safety notes .................. 212
Loading rails
Installing cargo tie-down rings ....... 216
Maximum tensile strength ............. 285
Loads
Securing ........................................ 214
Transporting .................................. 212
Locator lighting
Setting (vehicles with steering
wheel buttons) ............................... 172
Locking
see Central locking
Locking and unlocking manually ....... 64
Locking centrally
see Central locking
LOW RANGE ....................................... 148
LOW RANGE transmission ratio ....... 148
Low-beam headlamps
Display message ............................ 185
Driving abroad ............................... 135
Replacing bulbs ............................... 87
Switching on/off .............................. 79
Lumbar support ................................... 73
M
M+S tires............................................ 249
Maintenance ...................................... 225
Malfunctions
Message memory (on-board com-
puter) ............................................. 176
Maximum speed
Speed limitation ............................. 134
12Index

Twin front-passenger seatStowage compartment .................. 206
Two-way radios
Type approval/frequency .............. 275
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 266
U
Unlocking
From inside the vehicle (central
unlocking button) ............................. 64
USB port ............................................. 211
V
Vehicle
Data acquisition ............................... 29
Display message ............................ 192
Electronics ..................................... 275
Equipment ....................................... 22
Individual settings (vehicles with
steering wheel buttons) ................. 168
Limited Warranty ............................. 22
Loading .......................................... 258
Locking (SmartKey) .......................... 59
Lowering ........................................ 271
Maintenance .................................... 23
Operating safety .............................. 25
Parking for a long period ................ 132
Pulling away ................................... 121
Raising ........................................... 268
Registration ..................................... 27
Reporting problems ......................... 27
Securing from rolling away ............ 130
Towing away .................................. 243
Transporting .................................. 246
Unlocking (SmartKey) ...................... 59
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 27
Body/equipment mounting direc-
tives for trucks ................................. 27
Vehicle data ....................................... 285
Vehicle identification number .......... 276
Vehicle identification plate .............. 276
Vehicle tool kit .................................. 240 Vents
see Air vents
Voltage supply
Fuses ............................................. 246
W
Warning Stickers ........................................... 24
Warning and indicator lamp
Diesel particle filter ....................... 201
Power assistance for the steering .. 203
Warning and indicator lamps
Brakes ........................................... 195
Check Engine ................................. 200
Coolant .......................................... 199
Diesel Exhaust Fluid (DEF) ............. 197
Electrical step ................................ 203
ESP
®.............................................. 194
ESP®function ................................ 197
Overview .......................................... 33
Seat belt ........................................ 203
Warning lamp .................................... 241
Warning triangle ................................ 241
Warning- and indicator lamps
ABS ................................................ 195
Air filter .......................................... 201
ASR ................................................ 194
BAS ................................................ 195
Battery charge ............................... 198
Brake wear .................................... 198
Bulbs .............................................. 203
Doors ............................................. 203
Engine oil level ............................... 198
Preglow .......................................... 201
Reserve fuel ................................... 200
Tire pressure monitor .................... 202
Water separator ............................. 202
Windshield washer fluid ................. 202
Warranty .............................................. 22
Washer fluid
Adding ........................................... 224
Capacities ...................................... 285
Display message ............................ 193
Indicator lamp ................................ 202
Notes ............................................. 284
Wiping with ...................................... 93
20Index

Operator's Manual
Before the first journey
These instructions, the Maintenance or Service
Booklet and the additional equipment-specific
instructions are integral parts of the vehicle.
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass on all
documents to the new owner.
Before you first drive off, read these documents
carefully and familiarize yourself with your vehi- cle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
these Operating Instructions. Failure to observe
the instructions may lead to damage to the vehi-
cle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New Vehi-
cle Limited Warranty.
Limited warranty
!
Follow the instructions in this Operator's
Manual about the proper operation of your
vehicle as well as about possible vehicle dam- age. Damage to your vehicle that arises from
culpable contravention of these instructions
is not covered by the Limited Warranty of the
distributor named on the inside of the front
cover.
Vehicle equipment
The Operating Instructions describe all models
and standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped with all of the described functions. This also
applies to systems and functions relevant to
safety. The equipment in your vehicle may there-
fore differ from that shown in the descriptions
and illustrations.
The original purchase contract documentation
for your vehicle contains a list of all of the sys-
tems in your vehicle.
If you have questions about equipment and
operation, consult any authorized Sprinter
Dealer.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle is in
accordance with the warranty terms in the Ser-
vice and Warranty Information booklet.
Your authorized Sprinter dealer will replace and
repair all factory-installed parts in accordance
with the terms of the following warranties:
RNew Vehicle Limited Warranty
RExhaust System Warranty
REmission Systems Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
RState Warranty Enforcement Laws ("Lemon
Laws")
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
Warranties. You can obtain these from any
authorized Sprinter dealer.
iShould you lose your Service and Warranty
Information booklet, contact an authorized
Sprinter dealer for a replacement. The new
Service and Warranty Information booklet will
be posted to you.
Customer information for California
In California you are entitled to demand that
your vehicle be exchanged or that the purchase
or leasing price be refunded if Mercedes-Benz
USA, LLC and/or authorized workshops or ser-
vice centers are not able, after several justifiable
repairs, to rectify major damage to or malfunc-
tions of the vehicle as covered by the contrac-
tual warranty provisions. Customers who pur-
chase or lease a vehicle can have the vehicle
repaired within a period of 18 months after
delivery or after a mileage of up to 29,000 km
(equals approx. 18,000 miles), whichever
comes first, if:
(1) the same serious defect or damage which could lead to fatal or serious injuries to the
occupants of the vehicle during driving has
been repaired at least twice and Mercedes-
Benz, LLC has been informed in writing of
the necessity of such a repair.
(2) the same defect or damage, although less serious than described in (1), has been
22Introduction

repaired at least four times and Mercedes-
Benz has been informed of the necessity of
such a repair in writing.
(3) the vehicle cannot be operated for more than 30 calendar days due to repairs result-
ing from the same or other major defects ordamage.
Please send written notification to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montreal, N 07645-0350
Maintenance
The Service and Warranty Information booklet
describes all the necessary maintenance work
which should be performed at regular intervals.
Always bring the Service and Warranty Informa-
tion booklet with you when taking the vehicle to an authorized Sprinter dealer. Your customer
service advisor enters each service into the Ser-
vice and Warranty Information booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram provides you with technical assistance in
the case of a breakdown. Your toll-free calls to
the Roadside Assistance Hotline are answered
by our staff around the clock. 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadside Assistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Information
booklet (Canada). Both are located in your vehi-
cle document wallet.
Change of address or owner
Please use the " Notice of Change of Address"
form in the Service and Warranty Information
booklet to inform us of a change of address, or
simply phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on 1-800-387-0100. This enables us, if necessary,
to contact you at any time.
If you sell your Mercedes, please leave all the
literature in the vehicle so that it is available for
the next owner.
If your vehicle was purchased as a used vehicle,
please send us the "Notice of Purchase of Used
Car" from the Service and Warranty Information
booklet or phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100.
Operating the vehicle outside of the
USA and Canada
When traveling abroad with your vehicle,
observe the following points:
RService facilities or replacement parts may
not be available immediately.
RUnleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
RThe fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models are available in
Europe through our European Delivery Program.
Please consult an authorized Sprinter dealer for further information, or write to one of the fol-
lowing addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montreal, N 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Introduction23

Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental issues and recommen-
dations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rele-
vant environmental guidelines and regulations
when disposing of materials. This helps to pro-
tect the environment.
Operating safety and vehicle approval
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
Air bags and pyrotechnic Emergency Tensioning
Devices (ETDs) contain perchlorate material,
which may require special handling and regard
for the environment. The guidelines must be
observed during disposal.
In California, you can find more information on
the Internet at www.dtsc.ca.gov.
Notes on operating the vehicle
There is a risk of damage to the vehicle if:
Rthe vehicle makes contact with the ground,
e.g. on a high curb or a loose road surface
Ryou drive too quickly over an obstacle, e.g. a
curb or a pothole
Ra heavy object hits the underbody or chassis
component
In these or similar situations, the vehicle body/
frame, the underbody, chassis components,
wheels or tires could be damaged even if this is
not visible from the outside. Components that
have been damaged in this way can unexpect-
edly fail or no longer be able to assimilate the
loads occurring in the event of an accident. If the underbody paneling is damaged, flammable
material, such as leaves, grass or twigs, could
collect between the underbody and underbody
paneling. These materials could ignite if they
remain in contact with hot components of the
exhaust system for an extended period.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
Introduction25
Z

When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
Have the vehicle checked and repaired immedi-
ately at a qualified specialist workshop. If you
become aware when continuing the journey that
driving safety has been effected, stop as soon as
possible in accordance with the traffic condi-
tions. In such cases, consult a qualified special- ist workshop.
Declaration of conformity
Radio-based vehicle components
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: 1) These
devices may not cause harmful interference. 2.
This device must accept any interference
received, including interference that may cause
undesired operation. Changes or modifications
not expressly approved by the party responsible
for compliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: 1) These devices may not
cause interference, and 2) these devices must
accept any interference received, including
interference that may cause undesired opera-
tion of the device".
Diagnostics connection
The diagnostics connection is only intended for the connection of diagnostic equipment at a
qualified specialist workshop.
GWARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Do not connect any equipment to a diagnos-
tics connection in the vehicle.
Changing the engine power output
!
Increases in engine power can:
Rchange the emission values
Rcause malfunctions
Rcause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
Any tampering with the engine management
system in order to increase the engine power
output will lead to the loss of the New Vehicle
Limited Warranty and other warranty entitle-
ments.
If you sell the vehicle, inform the purchaser
about the changes to the engine power output of
the vehicle. If you do not inform the buyer, this
may constitute a punishable offense under
national legislation.
Qualified specialist workshops
An authorized Sprinter Dealer is a qualified spe-
cialist workshop.
A qualified specialist workshop has the neces-
sary specialist knowledge, tools and qualifica-
tions to correctly carry out the work required on
the vehicle.
This is especially the case for work relevant to
safety. Observe the notes in the Maintenance or
Service Booklet.
The following work should always be carried out
at qualified specialist workshop:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Rmodifications as well as installations and
alterations
Rwork on electronic components
For this reason, we recommend an authorized
Sprinter Dealer.
!Only have work carried out on the engine
electronics and its associated parts, such as
control units, sensors, actuating components
and connector leads, at a qualified specialist
workshop. Vehicle components may other-
26Introduction

The headlamp range control is used to adapt the
downward angle of the headlamp beams in
accordance with the load on your vehicle. The
cone of light from the headlamps changes if
seats are occupied or if the cargo compartmentis being loaded or unloaded. This can impair vis-
ibility and cause glare to oncoming traffic.
You can only adjust the headlamp range while
the engine is running.
XTurn headlamp range control :to the cor-
responding position. The road ahead should
be lit up for 40 mto 100 mand the low-beam
headlamps should not cause glare to oncom-
ing traffic.
Select position gif the vehicle is unladen.
Cornering lamps
The cornering lamps improve the illumination of
the road over a wide angle in the direction you
are turning, enabling better visibility in tight
bends, for example.
The cornering light function switches on
automatically, if:
Ryou are traveling at a speed of less than
25 mph (40 km/h) and you switch on a turn
signal or turn the steering wheel.
Ryou are traveling at a speeds of between
25 mph (40 km/h) and 43 mph (70 km/h) and
turn the steering wheel.
The cornering lamp may remain lit for a short
time, but is automatically switched off after no
more than 3 minutes.
iIf reverse gear is engaged the lamp on the
opposite side of the vehicle switches on
instead.
Hazard warning lamps
GWARNING
The rear exterior light will be covered if you:
Ropen the rear doors by 90°
Ropen the rear dropside.
The vehicle will then be difficult for other road users to see or will not be seen by them at all,
particularly if it is dark or visibility is poor.
There is a risk of an accident.
You should therefore ensure in this and simi-
lar situations that the vehicle is visible from
the rear in accordance with the relevant
national regulations, by using the warning tri-
angle, for instance.
Hazard warning lamp switch
XTo switch on/off: press the£hazard
warning lamp switch.
If you have indicated a turn while the hazard
warning lamps are switched on, only the turn
signal lamps on the side of the vehicle selected
will light up.
The hazard warning lamps switch on automati-
cally if:
Ran air bag is deployed.
Ryou brake sharply and bring the vehicle to a
halt from a speed of more than 45 mph
(70 km/h).
If the hazard warning lamps have been switched
on automatically, press the £hazard warn-
ing lamp switch to switch them off.
iThe hazard warning lamps work even when
the ignition is switched off.
Headlamp cleaning system
The headlamps are cleaned automatically with a
high-pressure water jet if the "Wipe with washer
fluid" function is activated (
Ypage 93) while
the low-beam headlamps are on and the engine is running.
You can find information on refilling washer fluid
in the "Maintenance and care" section
(
Ypage 224).
82Exterior lighting
Lights and windshield wiper s