radio MERCEDES-BENZ V-CLASS 2021 Owners Manual

Overview and operation of
the on-board
computer ................................................. 181
Overview of data shown on the inst ru-
ment clus ter display ................................. 183
Ad justing the inst rument lighting .............. 183
Overview of menus on the on-board
computer ................................................. 183
Menus and submenus .............................. 184 Mer
Mer
cedes me
cedes me ........................................... 191 191
Mercedes me calls ................................... 191
Mercedes me connect ............................. 193
Mercedes me and apps ............................ 194 MBUX multimedia syst MBUX multimedia syst
em
em......................... 196 196
Overview and operation ............................ 196
System settings ....................................... 199
Na vigation ................................................ 202
Te lephone ................................................ 207
Overview of Smartphone Integ ration ......... 209
We b br owser overview ............................. 210
Ra dio and media ...................................... 210
Sound settings ........................................ .213 T
T
r
ranspor
anspor ting
ting............................................. 214 214
No tes on loading guidelines ..................... .214
Load distribution ...................................... 215
Securing loads ......................................... 216
Load securing aid ..................................... 218
Car rier systems ........................................ 221 Maint Maint
enance and car
enance and car e
e.............................. 223 223
No tes on maintenance ............................. 223
Se rvice inter val display ............................. 223
Engine compartment ................................ 224
Cleaning and care .................................... 230 Br
Br
eakdo
eakdo wn assist
wn assist ance
ance.............................. 235 235
Emer gency ............................................... 235
Mercedes-Benz eme rgency call system .... 236
Flat tyre ...................................................2 38
Battery ..................................................... 238
To wing or tow- starting .............................. 245
Electrical fuses ......................................... 250
Ve hicle tool kit ........................................ .250 Wheels and tyr Wheels and tyr
es
es...................................... 252 252
Information on noise or unusual driving
ch aracteristics ......................................... 252
No tes on regula rly inspecting wheels
and tyres ................................................ .252 Information on driving with summer
tyres ........................................................ 252
Information on M+S tyres ......................... 252
No
tes on snow chains .............................. 253
Ty re pressure ........................................... 253
Changing a wheel .................................... .258
Information on wheel and tyre combina-
tions ........................................................ 264
Spare wheel ............................................. 267 T T
ec
ec hnical dat
hnical dat a
a.......................................... 269 269
Information on thete ch nical data ............. 269
On-board electronics ................................ 269
Re gula tory radio identi/cations and
no tes ...................................................... .270
Ve hicle identi/cation plate, vehicle iden-
ti/cation number (VIN) and engine num-
ber ........................................................... 270
Operating 0uids and capacities ............... .271
Ve hicle data ............................................. 278
Tr ailer hitch ............................................. .279
Lashing points and car rier systems ...........2 80 Displa Displa
y messag
y messag es and w
es and war
arning and indi-
ning and indi-
cat
cat or lam
or lam ps
ps.............................................. 281 281
Display message s .................................... .281
Wa rning and indicator lamps .................... 304 Inde
Inde
x
x.......................................................3 13
313 Contents
3
3

Centr
Centr
e console, upper section
e console, upper section 1
Multimedia system display
2 Climate control system operat-
ing unit →
123
3 £ Switches the hazard warn-
ing light system on/o. →
108
4 f Calls up favo urites →
197
5 \ Calls up vehicle functions 6
PASSENGER AIR BAG indicator
la mps →
36
7 | Calls up radio or media →
197
8 z Calls up navigation →
202
9 % Calls up thete lephone →
208 At
a glance – Centre console
9 9

Declar
Declar
ations of conf
ations of conf or
ormity and not
mity and not es on dr
es on dr iving
iving
in
in di.er
di.er ent
entcountr
countr ies
ies Electr
Electr
omagne
omagne tic com
tic compatibility
patibility The electromagnetic compatibility of
theve hicle
components has been checked and certi/ed
according tothe cur rently valid version of Directive
UN-R 10. v
v
ehicle inst
ehicle inst alled r
alled radio com
adio com ponents
ponents Onl
Onl
y f
y for EU and EFT
or EU and EFT A countr
A countries and countr
ies and countr ies t
ies that
hat
r
r ecognise t
ecognise t he EU manuf
he EU manuf actur
acturer's declar
er's declar ation of
ation of
conf
conf or
ormity:
mity: The
following information is valid for all wireless
components in theve hicle as well as the informa-
tion systems and communication devices integ ra-
te d in theve hicle:
The manufacturers of the wireless components
ensure that all wireless components ins talled in
th eve hicle conform toDirective 2014/53/EU.
The full texts of the EU declarations of conformity
are available at thefo llowing web address:
https://moba.i.daimler.com/mar kets/ece-r ow/
baix/cars /certi/cates-of-conformity/en_GB/
index.html Fu
rther information is available from any
Mercedes-Benz service cent re.U
U nit
nit ed Kingdom onl y:
ed Kingdom onl y: The
following information is valid for all wireless
components in theve hicle as well as the informa-
tion systems and communication devices integ ra-
te d in theve hicle:
The manufacturers of the wireless components
installed in theve hicle hereby declare that all wire-
less components ins talled in theve hicle conform
to theRa dio Regulations 2017 directive. The full
te xts of the declarations of conformity are availa-
ble at thefo llowing web address:
https://moba.i.daimler.com/mar kets/ece-r ow/
baix/cars /certi/cates-of-conformity/en_GB/
index.html Br
Br
azil onl y:
azil onl y: No
teon the two-w ayradio system in theve hicle:
This system is not subject toprotection against
harmful inter fere nce and must not cause inter fer-
ence in proper lyappr oved systems. General no
tes
19
19

R
R
ussia only
ussia only The manufacturers of
the wireless components
installed in theve hicle hereby declare that all wire-
less components ins talled in theve hicle conform
to thete ch nical regulations for two-w ayradios.
Fu rther information is available from any
Mercedes-Benz service cent re.
Ukr
Ukr aine onl y:
aine onl y: The manufacturers of
the wireless components
installed in theve hicle hereby declare that all wire-
less components ins talled in theve hicle conform
to thete ch nical regulations for two-w ayradios.
Fu rther information is available from any
Mercedes-Benz service cent re.
Manuf
Manuf actur
acturer addr
er addr esses:
esses:
Subse quently you will /nd the postal address of
manufacturers of radio components, that due to
th eir size or nature do not allow toindicate this
information on the equipment.
R
R emot
emot eKe ys
e Ke ys
Marquardt GmbH, Schloßstraße 16, 78604 Rie-
th eim, Germany Huf Hülsbeck & Fürst GmbH & Co.
KG,St eeger
St raße 17, 42551 Velbert, Germany
T
T yr
yr e Pr
e Pr essur
essur e Monit
e Monit or
oring Sensors
ing Sensors
Schrader Electronics Ltd., 11 Tech nology Park,
Belfast Road, Antrim BT41 1QS, Nor thern Ireland
Bloc
Bloc k Heat
k Heat er R
er Remot
emot e Contr
e Contr ol
ol
Eberspächer Climate Control Systems GmbH & Co.
KG , Eberspächerst rasse 24, 73730 Esslin gen, Ger-
many
R R adar Senso rs
adar Sensors
Au toliv Electronics ASP Inc., 26545 American
Drive, South/eld, MI 48034, USA
Ro bert Bosch GmbH, Daimlerstraße 6,
71229 Leonberg, Germany
Mobile Communication & T Mobile Communication & T elematics
elematics
Alpine Electronics Inc., 20-1 Yoshima-Kogyodan-
ch i, Iwaki-Shi Fukushima-Ken, Japan
Harman Bec kerAu tomotive Systems GmbH, Post-
fa ch 2260, 76303 Karlsbad, Germany
Tr
Tr ansmitt
ansmitt erkey
er key
HELLA GmbH & Co. KGaA, Rixbec kerSt raße 75,
59552 Lippstadt, Germa ny
Head unit NT
Head unit NT G6 (MBUX)
G6 (MBUX)
Harman Bec kerAu tomotive Systems GmbH,
Bec ker-Goehring- Strasse 18, 76307 Karlsbad,
Germany
W W ir
ireless centr
eless centr al loc
al locking
king
Hirschmann Car Communication GmbH, Stuttgar-
te rSt raße 45 – 51, 72654 Neckartenzlingen, Ger-
many
T T ype of wir
ype of wir eless applications in t
eless applications in t he v
he vehicle
ehicle
Besides the typical frequencies for mobile commu-
nication cars byMercedes-Benz make use of the
fo llowing automotive radio applications.
T
T ype of wir
ype of wir eless applications in t
eless applications in t he v
he vehicle
ehicle T
T
ec
ec hnology Fr
hnology Freq
eq uency r
uency r angeT r
ang eT ransmission output/magne
ansmission output/magne tic
tic
/eld
/eld s
strtr eng th
ength
Re mo teKeyless Entr y,Tire Pres-
sure Monitoring, Block Heater
Re mo teControl and Receiver 433 MHz (433.05–434.79 MHz) ≤ 10 mW ERP
Blu etoo th, RLAN 2.4 GHz ISM band (2400–
2483.5 MHz) ≤ 100 mW EIRP
24 GHz ISM radar 24.05–24.25 GHz ≤ 100 mW EIRP20 20
General no
tes

T
T
ec
ec hnology Fr
hnology Freq
eq uency r
uency r angeT r
ang eT ransmission output/magne
ansmission output/magne tic
tic
/eld
/eld s
strtr eng th
ength
24 GHz UWB radar 24.25–26.65 GHz ≤ -41.3 dBm/MHz EIRP mean
≤ 0 dBm/50MHz EIRP peak
76 GHz radar 76–77 GHz ≤ 55 dBm peak EIRP
Onboard Logic Unit (OLU) GSM 900 (880–915 MHz / 925–960 MHz)33 dBm (2 W)
GSM 1800 (1710–1785 MHz /
1805–1880 MHz) 30 dBm (1 W)
WC DMA FDDI (1920–1980
MHz / 2110–2170 MHz) 24 dBm (0.25 W)
WC DMA FDDVIII (880–915
MHz / 925–960 MHz) 24 dBm (0.25 W)
LT E FDD1 (1920–1980 MHz /
2110–2170 MHz) 23 dBm (0.2 W)
LT E FDD3 (1710–1785 MHz /
1805–1880 MHz) 23 dBm (0.2 W)
LT E FDD7 (2500–2570 MHz /
2620–2690 MHz) 23 dBm (0.2 W)
LT E FDD8 (880–915 MHz /
925–960 MHz) 23 dBm (0.2 W)
LT E FDD20 (832–862 MHz /
791–821 MHz) 23 dBm (0.2 W)
LT E TDD38 (2570–2620 MHz /
2570–2620 MHz) 23 dBm (0.2 W)Inf Inf
or
ormation on t
mation on t he
he speci/c
speci/c absorp
absorption r
tion r ate
ate
Fr ance onl y:
The values ha vebeen de term ined and tested in
acco rdance with Décr etn° 2019-1186 rega rding th
e indication of the speci/c absor ption rate of
ra dio-based vehicle components.
Inf
Inf or
ormation on t
mation on t he
he speci/c
speci/c absorp
absorption r
tion r ate
ate V
V
ehicle com
ehicle com ponents (designa-
ponents (designa-
tion in accor
tion in accor dance wit
dance with EU DoC)
h EU DoC) S
S
AR v
AR v alue in W/kg
alue in W/kg Limit v
Limit value t
alue to be used
o be used
Te lephone system radio data
transmission 0.24 W/k
g2 W/kg
Hermes 2.1 < 0.4 W/kg2 W/kg
Compensator ECE DE003 & ECE
DE004 < 0.2 W/kg
2 W/kg
DA I RS E1 .8 W/kg 2 W/kg General no
tes
21 21

At
least one segment will light up as theve hicle
approaches an obs tacle, depending on theve hi-
cle's dis tance from the obstacle.
In addition, warning tones are emit ted. When the
distance tothe obstacle is su1cient, you will hear
an intermittent warning tone. The shor terth e dis-
ta nce tothe obstacle, the shor terth e frequency of
th e intermittent warning tones becomes. When the
minimum distance is reached, you hear a continu-
ous warning tone.
The warning display for each side of theve hicle is
divided into /ve yellow and two red segments.
PA RKTRONIC is active if measurement operational
re adiness indicator 2lights up.
Syst
Syst em limits
em limits
PA RKTRONIC may not take thefo llowing obstacles
into account:
R obstacles below the de tection range, e.g. per-
sons, animals or objects
R obstacles abo vethe de tection range, e.g. over-
hanging loads, overhangs or loading ramp s of
lor ries
The sensors must be free of dirt, ice and slush.
They may otherwise not function or their function
may be impaired. Clean the sensors regular ly,ta k-
ing care not toscratch or damage them
(/ page 232).
Pr
Pr oblems wit oblems wit h P
h PARK
ARK TR
TRONIC
ONIC
There is a malfunction if only there d segments of
th ewa rning display light up. In addition, a warning
to ne sounds for appr oximately two seconds. If
problems persist, ha vePARKTRONIC checked at a
qu ali/ed specialist workshop.
If th ewa rning indicators are displaying implausible
distances, it may be due tothefo llowing causes:
R The sensor
The sensor s ar
s are dir
e dir ty
ty:
:clean the sensors.
Obser vethe no tes on care of vehicle parts
(/ page 232).
R Licence plat
Licence plat es orot
es or other det
her det ac
achable par
hable par ts in
ts in
t
t he vicinity of t
he vicinity of t he sensor
he sensors ar
s are no
e no t corr
t corr ectl
ectly f
y fas-
as-
t
t ened:
ened: check the licence plate or the de tach a-
ble parts for cor rect /t.
R Int
Int erf
erf er
erence b
ence b y anot
y another sour
her sour ce of r
ce of radio or
adio or
ultr
ultr asound wav
asound waves:
es:check the function of
PA RKTRONIC at ano ther location. Deactiv
Deactiv
ating/activ
ating/activ ating P
ating PARK
ARKTR
TRONIC
ONIC #
Press theé button.
If PA RKTRONIC is deactivated, the indicator
lamp of theé button lights up. R
R
e
ev
ver
er sing camera
sing camera F
F
unction of t
unction of t herev
he rever
ersing camera
sing camera
The reve rsing camera is located next totheta ilgate
handle and is pr otected from raindrops and dust
by means of a 0ap. When there ve rsing camera is
activated, this 0ap opens (/ page 152).
The 0ap closes again when you ha veended the
manoeuv ring process or you switch theve hicle o..
Fo rte ch nical reasons, the 0ap may remain open
brie0y aTer there ve rsing camera has been deacti-
va ted.
Yo u can activate the automatic display function of
th ere ve rsing camera in the multimedia system
(/ page 170). When you engage reve rsege ar, the
image from there ve rsing camera is shown auto-
matically in the media displa y.Dynamic guide lines
show the path theve hicle will take forth e cur rent
steering mo vement. This helps youto orient your-
self and toavo id obstacles when reve rsing.
The reve rsing camera is only an aid. It is not a sub-
stitute foryo u paying attention tothe sur round-
ings. You are alw aysre sponsible for safe manoeu-
vring and parking. Make sure that there are no per-
sons, animals or objects etc. in the manoeuvring
area while manoeuvring and parking in parking
spaces.
Yo u can use the soTk eyslocated below or tothe
side tochoose between thefo llowing vie ws: 166 166
Driving and parking

th
e tra1c situation. This could also cause you
to lose control of theve hicle. #
Only operate this equipment when the
tra1c situation pe rmits. #
Ifyo u cannot be sure of this, stop the
ve hicle in accordance with the tra1c
conditions and operate the equipment
with theve hicle stationar y. Yo
u must obser vethe legal requ irements forthe
count ryin which you are cur rently driving when
ope rating the on-board computer. 1
Display
2 Right control panel
3 LeT control panel
When you switch the po wer supply on, the on-
board computer will be activated.
Ve hicles with manual transmission: if youre mo ve
th eke y,then quickly re-insert it and switch the
po we r supply on, the on-board computer and the
inst rument cluster will not be activated.
Yo u can control the displa ysand the settings on
th e on-board computer with the steering wheel
buttons on the leT 3and right 2control panels.
S
S t teer
eer ing-wheel butt
ing-wheel butt ons
ons LeT
LeT
contr
control panel on t ol panel on t he st
he steer
eering wheel
ing wheel
ò R
Call up the main menu
:
9 Pr Pr
ess
ess br
brie0y
ie0y
R Scroll thro ugh lists
R Select menu or function
R IntheRadio orMedia menu, open
th e track or station list and select a
station, audio track or video scene.
R IntheTelephone menu, switch to
th ete lephone book and select a
name or a telephone number. LeT
LeT
contr
contr ol panel on t
ol panel on t he st
he steer
eering wheel
ing wheel
:
9 Pr
Pr ess and hold ess and hold
R Quickly scroll thro ugh all lists
R IntheRadio orMedia menu, use
ra pid scroll toselect a station,
audio track or video scene.
R IntheTelephone menu withthe
te lephone book open, start rapid
scroll.
a R
In all menus, con/ rmthe selected
entry on the list or the display
R IntheRadio orMedia menu, open
th e list of available radio sources or
media.
R IntheTelephone menu, switch to
th ete lephone book and start dial-
ling the selected number.
ñ R
Switch o. LINGU ATRO NIC
% Pr
Pr ess
ess br
brie0y
ie0y
R Back
R Hide displ aymessages
R IntheRadio orMedia menu,exit
th e track or station list
R Exit thete lephone book or redial
memory
% Pr
Press and hold
ess and hold
R Call up the standard display in the
Trip menu Right contr
Right contr
ol panel on t
ol panel on t he st
he steer
eering wheel
ing wheel
6 R
Make or accept a call
R Switch tothere dial memory
~ R
Reject or end a call
R Exit thete lephone book or redial
memory
W
X R
Adjust thevo lume
ó R
Switch on LINGU ATRO NIC
8 R
Switch sound on/o. 182 182
Instrument clus
ter and on-board computer

Depending on
theve hicle equipment, you can call
up thefo llowing menus:
R Trip menu (/ page 184)
R Navi menu (navigation inst ructions)
(/ page 185)
R Radio menu (/ page 187)
R Media menu (/ page 187)
R Telephone menu (/page 188)
R Assistance graphic menu (/page 184)
R Service menu (/ page 184)
R Settings menu (/ page 189) Menus and submenus
Menus and submenus
Ser
Ser
vice menu
vice menu #
Press theò button tocall up the list of
menus. #
Use the: or9 button toselect the
Service menu. #
Press thea button tocon/rm.
Yo u ha vethefo llowing options in the Service
menu:
R Calling up display messages in the message
memory (/ page 281).
R Checking the tyre pressure electronically or
re starting the tyre pressure monitoring system
(/ page 258).
R Checking the engine oil le vel electronically
(/ page 184).
R Calling up the service due date
R Displaying theAd Blue ®
/ll le vel (in BlueTEC ®
ve hicles). Assist
Assist
ant displa
ant displa y menu
y menu #
Press theò button tocall up the list of
menus. #
With th e: or9 button, select the
Assistance graphic menu. #
Press thea button tocon/rm.
The status of thefo llowing driving or driving
saf ety systems can be displa yed:
R Rear wind owwiper (/ page 118)
R Active Brake Assist (/ page 155)
R ATTENTION ASSIST (/ page 173)
R DSR (/ page 159)
R Tra1c Sign Assist (/ page 174)
R Active Distance Assist DISTRONIC
(/ page 162)
R Lane Keeping Assist (/ page 176)
R Blind Spot Assist (/ page 175) #
Press the: or9 button toswitch
between the assistant display and theev alua-
tion of ATTENTION ASSIST (/ page 173).
The evaluation of ATTENTION ASSIST sh ows
th e length of journey since the last break and
th e calculated attention le vel. Calling up display
Calling up display
s on t
s on t heTr
he Trip menu
ip menu Displa
Displa
ying t
ying the r
he rang
ange and curr
e and curr ent fuel consump
ent fuel consump tion
tion 1
Appr oximate range
2 Current fuel consum ption
3 Recuperation display #
Press theò button tocall up the list of
menus. #
Use the: or9 button toselect the
Trip menu. #
Press thea button. #
With th e: or9 button, select range
and consum ption.
If th ere is only a small amount of fuel leT in the
fuel tank, the display will show a vehicle being refu-
elled Ï instead of the appr oximate range 1. 184
184
Instrument cluster and on-board computer

Yo
u ha vereached the destination or an inter-
mediate destination. R
R
adio menu
adio menu 1
Frequency band
2 Channel with memory preset
3 Artist's name
4 Name of track #
Switch on the multimedia system. #
Press theò button tocall up the list of
menus. #
Use the: or9 button toselect the
Radio menu. #
Press thea button tocon/rm.
The display will show the station cur rently
selected 2. #
T
T o open t
o open t he st
he station list
ation list :
:brie0y press the:
or 9 button. #
T
T o select a st
o select a st ation in t
ation in the st
he st ation list
ation list: :brie0y
press the: or9 button. #
T
T o select a st
o select a st ation in t
ation in the st
he st ation lis
ation list wit t with r
h rapid
apid
scr
scr oll:
oll: press and hold the: or9 but-
to n. #
T
T o select a fr
o select a fr eq
eq uency band or st
uency band or st ation memory
ation memory:
:
brie0y press thea button. #
Use the: or9 button toselect a fre-
qu ency band or station memor y.#
Press thea button tocon/rm.
% You can /nd fur ther information, e.g. about
saving stations and about DABradio mode
(Digital Audio Broadcasting), in "Radio"
(/ page 212). Media menu
Media menu
#
Switch on the multimedia system. #
Press theò button tocall up the list of
menus. #
Use the: or9 button toselect the
Media menu. #
Press thea button tocon/rm.
Changing t
Changing t he media sour
he media sour ce
ce
Yo u can change the media source and the pla y-
back type (audio, video or TV) in theMedia menu. #
T
To open/close t
o open/close t he media sour
he media source list
ce list::brie0y
press thea button.
Depending on theve hicle equipment, the list
will show thefo llowing media sources, for
ex ample:
R Memo rycard (SD or SDHC)
R Media register
R USB storage devices
R Blue tooth ®
audio equipment
% Obser vethe additional information on media
support in "Media" (/ page 210).
Oper
Oper ating dat
ating dat a st
a stor
orag
ag e media
e media 1
Media source, e.g. the name of the USB 0ash
drive
2 Current track
3 Artist's name
4 Name of album
5 Folder name
Depending on theve hicle's equipment, you can
play back audio /les from di.erent data storage
media. #
T
To select a dat
o select a dat a st
a stor
orag
ag e medium:
e medium: brie0y press
th ea button.
The display will show the list of media sources. #
Press the: or9 button toselect a data
storage medium. #
Press thea button tocon/rm. #
T
To open t
o open t he tr
he trac
ack list
k list: :brie0y press the: or
9 button. Instrument cluster and on-board computer
187
187

whe
ther you wish toget support from the
Mercedes-Benz customer centre. #
Select Call.
R ATer your ag reement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, theve hicle
data is transfer red automatically
(/ page 194).
R The Mercedes-Benz customer centre will
take your call and or ganise breakdown and
accident assistance.
Yo u may be charge dfo rth ese services.
% Depending on the se verity of the accident, an
automatic emer gency call can be made. This
has priority over all other active calls.
% In addition, if the "Telediagnosis" Mercedes me
connect service is active, a similar query may
appear at a later time in theev ent of a break-
down. If you are already in contact with the
Mercedes-Benz customer centre or ha ve
re ceived help, this qu ery can be ignored or
re jected.
% Ifyo u answer the prom ptfor support from the
Mercedes-Benz customer centre with Later
th e message will disappear and reappear at a
later time.
The query triggered bythe "Telediagnosis"
Mercedes me connect service can either be
con/ rmed or rejected. ATer rejection, it is no
longer displa yed. Arr Arr
anging a ser
anging a ser vice appointment via Mer
vice appointment via Mer cedes me
cedes me
call
call If
yo u ha veactivated the maintenance manage-
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Customer
Centre. You will then receive individual recommen-
dations rega rding the maintenance of your vehicle.
Re gardless of whe ther you ha veconsen tedto the
maintenance management service, the multimedia
system reminds you aTer a cer tain amount of time
th at a service is due. A prom ptappears asking if
yo uwo uld like tomake an appointment. #
T
To arr
o arr ang
ange a ser
e a ser vice appointment
vice appointment: :select Call.
ATer your con/ rmation, theve hicle data is
sent and the Mercedes-Benz customer centre
deals with your appointment. The information
is then sent toyour desired service outlet.
They will contact youto con/rm the appoint-
ment and, if necessar y,to discuss the de tails. %
Ifyo u select LateraTerthe service message
appears, the message is hidden and reappears
at a later time. Consenting t
Consenting t
o dat
o data tr
a transf
ansf er f
er for a Mer
or a Mer cedes me call
cedes me call R
R
eq
eq uir
uir ements:
ements:
R There is an active Mercedes me call via the
multimedia system or the buttons in theove r-
head cont rol panel (/ page 191).
% The prom pttocon/rm data transfer does not
appear in all count ries.
If th eAc cident and Breakdown Management ser v-
ices are not activated on Mercedes me, thefo llo w-
ing message appearsDo you want to transmit
vehicle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to
improve the processing of your request?. #
Select Yes.
Re leva nt identi/cation data is transmitted
automaticall y.
More information on Mercedes me: https://
ww w.mercedes.me T T
r
ransf
ansf err
erred dat
ed dat a dur
a during a Mer
ing a Mer cedes me call
cedes me call When
you make a service call via Mercedes me,
data is transmitted. This enables targ eted advice
and smoo thservice.
The following requ irements must be met forthe
data transfer:
R The vehicle is switched on.
R The necessary data transmission tech nology is
suppor tedby the mobile network pr ovider.
R A su1cient mobile phone connection quality is
pr ov ided.
Multi-s tage transmission depends on thefo llowing
fa ctors:
R Reason forth e initiation of the call
R Available mobile radio transmission tech nology
R Activated Mercedes me connect services
R Selected service in thevo ice dialogue system
% Arequ est for consent todata transmission is
only made if the cor responding Mercedes me
connect service has not been activated. 192
192
Mercedes me