tow bar MERCEDES-BENZ V-CLASS MPV 2021 Owners Manual

Calling up the Digital Operating Instructions
Multimedia sy stem:
4 Info5
Owner's Manual 5
Õ The Digital Operating Instructions describe
the
function and operation of theve hicle and the
multimedia sy stem. #
Select one of thefo llowing menu items in the
Digital Ope rating Instructions:
R Search: here you can use keywords toquickly
locate answers toquestions concerning vehi‐
cle operation.
R Quick start: thefirs tst eps towa rds setting up
yo ur driver's seat can be found here.
R Tips : provides you with information on spe‐
cific everyday situations foryo ur vehicle.
R Animations: here you can watch animations
of theve hicle functions.
R Messages: here you can receive additional
information about the messages in the Instru‐
ment Displa y.
R Bookmarks :yo u can access your sa ved per‐
sonal bookmar kshere.
R Language: you can set the language forthe
Digital Ope rating Instructions here. 1
Back
2 Add bookmar ks
3 Picture
4 Content area
5 Menu Some sections of
the Digital Operating Instruc‐
tions, e.g. warnings, can be expanded and col‐
lapsed.
Ad ditional options for calling up the Digital
Ope rating In stru ctions
Direct access: pressing and holding down an
ent ryintheta b bar of the multimedia sy stem
opens the cor responding content in the Digital
Operating Instructions. LINGU
ATRO NIC: calls up via thevo ice control
sy stem
The Digital Operating Instructions are deactivated
fo r saf etyre asons while driving.
% The Operating In
stru ctions can also be found
in the Mercedes-Benz Guides App in all com‐
mon app stores. Digital Operating Instructions
15

#
Pull le ver1 upwards and slide the seat for‐
wa rds or back until the desired position has
been reached. #
Release le ver1 and push the seat back or
fo rw ards until you hear the seat engage.
% Fo
r front swivel seats, the le ver in position
1 is used torelease the swivel seat. The
le ve rto adjust thefo re -and-aft position is in
th efo rm of a bar in front of the seat
(/ page 74).
Ad justing the seat height #
Pull or push le ver3 repeatedly until the
desired seat height has been reached.
Ad justing the seat backrest #
Turn handwheel 4forw ards.
The seat backrest will mo vetoave rtical posi‐
tion. #
Turn handwheel 4backwards.
The seat backrest will tilt bac k.
Ad justing the seat angle #
Turn handwheel 2forw ards.
The front of the seat cushion will tilt down. #
Turn handwheel 2backwards.
The front of the seat cushion will tilt up. Ad
justing the front seat electrically &
WARNING Risk of becoming trapped if
th e seats are adjus tedby children
Children could become trapped if they adjust
th e seats, particularly when unattended. #
When leaving theve hicle, alw aysta ke
th eke y with you and lock theve hicle. #
Never lea vechildren unat tended in the
ve hicle. The seats can be adjus
ted when there is no key in
th e ignition loc k. &
WARNING Risk of injury ifve hicle set‐
tings are adjus ted while theve hicle is in
motion
Yo u could lose control of theve hicle in partic‐
ular in thefo llowing situations:
R Ifyo u adjust the driver's seat, the head
re stra ints, thesteering wheel or the mir‐
ro r while theve hicle is in motion.
R Ifyo ufast enyour seat belt while theve hi‐
cle is in motion. #
Before starting the engine: adjust the
driver's seat, head restra ints, steering
wheel and mir ror in particular and fas‐
te nyo ur seat belt. &
WARNING Risk of becoming trapped dur‐
ing seat adjustment
When you adjust a seat, you or other vehicle
occupants could become trapped, e.g. on the
seat guide rail. #
Make sure when adjusting a seat that
no one has any body parts in the sweep
of the seat. Obser
vethe saf ety no tes on "Airbags" and "Chil‐
dren in theve hicle". &
WARNING Risk of injury or death dueto
th e front seat being positioned too close
to the cockpit
The front airbags can also injure the occu‐
pants in the front of theve hicle. #
Always adjust the front seats so they
are as faraw ay as possible from the
front airbags. #
In addition, obser vethe no tes on cor‐
re ct seat adjustment. &
WARNING Risk of injury or death dueto
incor rect seat position
The seat belt will not of ferth e intended le vel
of pr otection if you ha venot mo vedth e seat
backrest toan almost vertical position.
In particular, you may slip under the seatbelt
and injure yourself. #
Adjust the seat properly before begin‐
ning your journe y. #
Always ensure that the seat backrest is
in an almost vertical position and that Seats and
stowage 71

Setting 4-w
aylumbar support 1
Higher
2 Weaker
3 Lower
4 Stronger #
Use buttons 1to4 adjust the backrest
contour individually to your spine. Operating
the memory function &
WARNING Risk of an accident if the
memory function is used while driving
If yo u use the memory function on the driv‐
er's side while driving, you could lose control
of theve hicle as a result of the adjustments
being made. #
Only use the memory function on the
driver's side when theve hicle is station‐
ar y. &
WARNING Risk of entrapment when
adjusting the seat with the memory func‐
tion
When the memory function adjusts the seat,
yo u and other vehicle occupants – particu‐
lar lych ildren – could become trapped. #
During the adjustment process of the
memory function, make sure that no
one has any body parts in the sweep of
th e seat. #
If somebody becomes trapped, immedi‐
ately release the memory function posi‐
tion button.
The adjustment process is stopped. &
WARNING Risk of entrapment if the
memory function is activated bychildren
Children could become trapped if they acti‐
va te the memory function, particularly when
unattended. #
Never lea vechildren unat tended in the
ve hicle. #
When leaving theve hicle, alw aysta ke
th eke y with you and lock theve hicle. The memory function can be used when
the igni‐
tion is switched off.
* NO
TEDama getothe seat when moving
into a stored position If
th e seat is mo ved out of the fully reclined
position into a stored seat position, it can col‐
lide with other vehicle parts.
This can damage the seat. #
Before moving the seat into a stored
position, mo vethe seat backrest into an
upright position. St
oring seat settings
% Ve
hicles with luxury rear seat: the memory
function is used identically tothe front seats.
Tw o memory positions are available.
Seat settings for up tothre e people can be stored
and called up using the memory function.
The following settings are stored as a single
memory prese t:
R the position of the seat, seat backrest and
head restra int
R additionally forth e driver's side, the position
of bo thexterior mir rors Seats and
stowage 73

Re
ctifying problems with the hot- water auxili‐
ary hea ter
FA IL00A3 00A3 appea rson there mo tecontrol dis‐
play
Po ssible cause:
R Signal transmission between transmitter and
receiver is malfunctioning. #
Change your position in relation totheve hi‐
cle, moving closer if necessar y.
FA IL appea rson there mo tecontrol display
Po ssible cause:
R The star ter battery is not suf ficiently charge d. #
Charge thest ar ter batter y.
Po ssible cause:
R The fuel tank is not filled up tothere ser ve
le ve l. #
Refuel at the nearest filling station.
FA IL appea rson there mo tecontrol dis‐
play 0099 0099
Po ssible cause:
R The auxiliary heating has malfunctioned. #
Have the auxiliary heating checked at a quali‐
fi ed specialist workshop. Au
xiliary warm-air heater Fu
nction of the auxiliary warm-air heater
Obse rveth e no tes on auxiliary heating
(/ page 126).
The air-intake opening forth e auxiliary warm-air
hea ter is located on the inner side of the left
front seat base. The warm-air outlet is on there ar
side of the left front seat.
The auxiliary warm-air hea ter supplements the
climate control sy stem of your vehicle and has an
auxiliary heating function.
The stationary heater will swit choff automatically
when the engine is switched off or when the set
heating duration has elapsed.
The immediate heating mode of the auxiliary
heating supports the climate cont rol sy stem
when the engine is running and the outside tem‐
perature is lo w. Yo
u ha vethefo llowing options for operating the
auxiliary heating:
R The swit chclock in thestow age compartment
below the cent reconsole
R The switch clock on the lo wer centre console
R Remo tecontrol
Yo u can use the switch clock toset up tothree
departure times for pre-entry clima tecontrol.
Au xiliary warm-air heater switch clo ckove r‐
vi ew
Use the switch clock toconfigu rethefo llowing
settings:
R Swit ching immediate heating mode on/off
R Setting up tothre e preselection times
R Setting the operating duration within a range
of 10 to120 minutes or tocontinuous ope ra‐
tion
R Adjusting the heating le vel (preselec tedte m‐
perature). 1
Program column on the display
0059 Selects preselection memory number
1–3
Mon–Sun, sets da ys
2 Menu bar on the display
0084 Switches immediate heating mode
on/o ff
0045 Setsthe preselection periods
0045 Setsthe da y,time and operating du ra‐
tion
00D1 Setsthe heating le vel
3 Displ aysection for time, heating le vel and
operating duration on the display
00D5 Continuous operation on 13 0
Climate cont rol

In
theStandard setting, no warning vibration
occurs in thefo llowing situations:
R you operate the turn signal in the cor respond‐
ing direction. In this eve nt,thewa rnings are
suppressed for a cer tain period of time.
R a driving saf ety sy stem inter venes or regu‐
lates, such as ABS, BAS or ESP ®
.
In theAdaptive setting,there will also be no
wa rning vibration in thefo llowing situations:
R you accelerate hard, e.g. kickdown.
R you brake hard.
R yousteer actively, e.g. swer vetoavo id an
obs tacle or change lane quickl y.
R you cut the corner on a sharp bend. Tr
ailer operation Note
s on trailer operation &
WARNING Risk of accident and inju ryif
th eto ngue weight is exceeded
The car rier sy stem may de tach from theve hi‐
cle, thereby endangering other road users. #
Always comply with the permissible
to ngue weight when using a car rier. Yo
u can find specifications rega rding the ball
neck on the trailer's identification plate. You can
fi nd specifications rega rding the trailer on the
to wing vehicle's identification plate and in the
Te ch nical Data (/ page 277).
Yo u can attach car rier sy stems such as a bicycle
ra ck or load-bearing implement tothe ball nec k.
When using car rier sy stems on the ball nec k,the
maximum load capacity is 75kg.
If th e trailer coupling is de tachable, it is essential
to comply wi th the operating instructions of the
trailer coupling manufactu rer.
Place your vehicle/trailer combination on sur fa‐
ces that are as even as possible and secu reit
against rolling away ( /page 150). Couple and
uncouple the trailer carefull y. No
tethefo llowing rega rding theto ngue weight:
R Make full use of the maximum tongue weight,
where possible.
R Neverfa ll below a legally prescribed minimum
to ngue weight; theto ngue weight must
alw ays be positive.
R Do not exceed or fall below the permissible
to ngue weights – this must be obser ved dur‐
ing loading and unloading of the trailer.
Do not exceed thefo llowing values:
R Perm itted braked or unbraked towing capa‐
city
The maximum permissible towing capacity for
unbraked trailers is 750kg.
R Perm issible rear axle load of theto wing vehi‐
cle
R Perm issible grossweight of theto wing vehi‐
cle
R Perm issible grossweight of the trailer
R Perm issible gross combination weight
R Maximum permissible speed of the trailer
The releva nt pe rmitted values, which must not be
exc eeded, can be found in thefo llowing places:
R Inyour vehicle documents
R Onthe identification plate of the trailer hitch
R Onthe trailer's identification plate
R Ontheve hicle identification plate
If th ere are discrepancies between theva lues, the
lo west one shall appl y.
Before driving off, ensure thefo llowing:
R The tyre pressure on there ar axle of theto w‐
ing vehicle has been set forth e maximum
load.
R The headlamps ha vebeen set cor rectl y.
Comply with the maximum permissible speed of
80 km/h or 100 km/h, even in countries in
which higher speeds are pe rmitted forve hicle/
trailer combinations.
% During trailer operation,
remember that
PA RKTRONIC is available only toa limited
ex tent, if at all.
% The height of
the ball head will change
depending on theve hicle's load. In this case,
use a trailer with a height-adjus table dr aw‐
bar. 176
Driving and pa rking

Only if
the green mark on the handwheel is
aligned with the green area on the ball neck is
th e ball neck securely engaged. #
Lock lock 6in handwheel 1with thekey. #
Remo vetheke y and place cap 5on lock 6.
The ball ne ckis securely ins talled only if the
ball neck can be loc ked and theke yre mo ved. #
Store the trailer hitch key in a safe place, e.g.
in theve hicle document wallet.
If yo u cannot remo vetheke y,the ball neck may
be dirty. #
Remo vethe ball neck (/ page178) and
clean it ( /page 229).
If yo ustill cannot lock the ball neck af ter cleaning
it, the trailer hitch is damaged. #
Remo vethe ball nec k.
Safe trailer ope ration is not guaranteed. The
ball neck mu stno longer be used for trailer
operation. #
Have the trailer hitch checked at a qualified
specialist workshop. Re
moving the ball ne ck Re
quirements
R Trailer hit chkey #
Remo vecap 5from lock 6in handwheel
1. #
Unlock lock 6in handwheel 1with th ekey. #
Hold ball neck 4in place. #
Pull handwheel 1outwards. Turn red mark
3 on handwheel 1into green area 2of
ball neck 4until handwheel 1engages.
Pa y attention tothe pictogram on handwheel
1. #
Pull ball neck 4out down wards. #
Ifth e ball neck is dirty, clean it
(/ page 229). %
Depending on
theve hicle equipment, the
holder forth e ball neck on theve hicle can be
pr otected with a co ver in the bumper. #
Store the ball neck with theke y inser ted in
th estow age space on theright-hand side in
th ere ar and remo vethe co verfo rth e ball
neck holder. #
Insert the co ver in the lo wer section of the
bumper and tighten the two quick- re lease fas‐
te ners forth e co ver (/ page177). Coupling/uncoupling a
trailer Re
quirements
R The ball neck must be engaged in a securely
locked position.
Tr ailers with 7-pin plugs can be connec tedto the
ve hicle using thefo llowing adap ters:
R Adapter plug
R Adapter cable
Coupling a trailer
* NO
TEDama getothest ar ter battery due
to full discharge Charging
the trailer battery using the po wer
supply of the trailer can damage thest ar ter
batter y. #
Do not use theve hicle's po wer supply
to charge the trailer batter y. 1
Eyeletfor break away cable
The eyelet on the ball neck is used exclusively for
attaching the trailer break away cable. You must
not attach a tow rope, a tow bar or anything simi‐
lar totheey elet. The eyelet has not been
designed for such a load and may tear. #
Shiftthe transmission toposition 005D. #
Apply theve hicle's parking brake. #
Close all the doors. 17 8
Driving and pa rking

#
Connect positive term inal clamp 2toposi‐
tive term inal 1. The positive lead must be
ro uted parallel tothe side of the battery hous‐
ing in the connection area, as shown. #
Place the positive term inal clamp co ver on
positive term inal 1. #
Fold bo thhandles 3down onto the batter y. #
Push the battery into the seat base until the
negati ve terminal clamp can be connec ted. #
Connect the negative term inal clamp tonega‐
tive term inal 4. #
Push the battery into the seat base as far as
it will go. Open seat base with
fitted battery (e xamp le:
ri ght-hand front seat) #
Connect vent hose 5tothe battery connec‐
tion at theto p, beside negative term inal 4. #
Place holder 7over the lo wer edge of the
battery housing and theth re aded holes for
scr ews6. #
Screw on holder 7with scr ews6.
The battery is secured topreve nt slipping. Seat base (e
xamp le:right-hand front seat) #
Insert co ver9 in front of the battery com‐
partment down into the seat base and close
it.
Catch springs 8of co ver9 should engage
audibly. Car
ryout thefo llowing workafte r connecting the
battery: #
Reset the side windo ws (/page 63). #
Reset the outside mir rors ( / page 118). #
Reset the electric sliding doors (/ page57). #
Reset the EASY -PAC Ktailgate (/ page 60). To
wing or tow- starting Overview of permissible
towing me thods &
WARNING Risk of accident due tolimi‐
te d saf ety-re lated functions during the
to wing process
Saf ety-re lated functions are limited or no lon‐
ge rav ailable in thefo llowing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning.
R the energy supply or the on-board electri‐
cal sy stem is malfunctioning.
When your vehicle is then towe daw ay, signifi‐
cantly more ef fort may be requ ired tosteer
and brake than is normally required. #
Use a tow bar. #
Make sure that thesteering wheel can
mo vefreely before towing theve hicle
aw ay. &
WARNING Risk of accident when towing
with steering wheel lock
Yo u will no lon ger be able tosteer theve hicle
if th esteering wheel lock is engaged. #
Always switch on the ignition when tow‐
ing theve hicle with a tow cable or a tow
bar. &
WARNING Risk of accident due to towing
aw ay ave hicle that is too heavy
If th eve hicle being tow star ted or towe daw ay
is heavier than the permissible gross weight
of your vehicle, thefo llowing situations may
arise:
R The towing eye may become de tach ed.
R The vehicle/trailer combination may even
tip ove r. 242
Breakdown assis tance

#
Before tow starting or towing away a
ve hicle, check that it does not exceed
th e permissible gross weight. De
tails on the permissible gross vehicle weight of
yo ur vehicle can be found on theve hicle identifi‐
cation plate (/ page 268).
* NO
TEDama getotheve hicle due toauto‐
matic braking When
thefo llowing functions are activated,
th eve hicle brakes automatically in cer tain sit‐
uations:
R Active Brake Assi st
R Active Dis tance Assi stDISTRONIC
R HOLD function
To avo id damage totheve hicle, deactivate
th ese sy stems in thefo llowing or similar sit‐
uations: #
when towing #
in a car wash *
NO
TEDama gedue toincor rect connec‐
tion of theto w bar or improper use of the
to wing device #
Only connect theto w rope or tow bar to
th eto wing eyes or the trailer tow hit ch. #
Do not use theto wing eyes toreco ver a
ve hicle. *
NO
TEDama gedue topulling forc e being
to o high Pulling
away abruptly can damage theve hi‐
cles if the tractive forc es are too high. #
Pull away as stra ight, slowly and
smoo thly as possible. *
NO
TEDama gedue toimproper towing
with a tow rope If
yo u ignore saf ety and pr otective measures
when towing with a tow rope, this can result
in damage totheve hicle.
Obser vethefo llowing points: #
Secure theto w rope on the same side
on bo thvehicles. #
Secure theto w rope totheto wing eyes. #
Do not exceed the legally prescribed
length of theto w rope. #
Mark theto w rope in the middle, e.g.
with a white clo th(30 x 30 cm). This will
ma keother road users aware that a
ve hicle is being towe d. #
During the journe y,obser vethe brake
lamps of theto wing vehicle and main‐
ta in the dis tance so that theto w rope
does not sag. #
Do not use steel cables or chains to tow
yo ur vehicle. *
NO
TEDama gedue to to wing theve hicle
at too high a speed or toofar To
wing theve hicle at too high a speed or too
fa r can dama gethe driv etra in. #
Do not exceed a towing speed of
50 km/h. #
Do not exceed a towing distance of
50 km. *
NO
TEDama getothe automatic trans‐
mission when towing due toshifting into
transmission position 005D If
yo u open the driver's or co-driver's door
when towing, it can lead tothe automatic
transmission shifting toposition 005Dand
becoming damaged. #
Shift the automatic transmission to
position 005C. #
Do not open any doors during theto w‐
ing process. When
towing away,yo u must obse rveth e legal
re qu irements forth e count ryin which you are
cur rently driving.
In theeve nt of a breakdown, Mercedes-Benz rec‐
ommends that you ha vetheve hicle transpor ted
ins tead of towe d.
Ha ve theve hicle transpor ted on a transpor ter or
trailer if it has transmission dama ge. Breakdown assis
tance 243

Ve
hicles with manual transmission #
Obser vethe no tes on permissible towing
me thods (/ page242).
Be fore tow- starting, ensure thefo llowing:
R make sure that the battery is connected and
ch arge d. The ignition cannot be switched on
ot herwise and there will be no steering and
braking assis tance.
R use a towing bar and attach it tothe front
to wing eye (/ page246) on ly.
R ifth e engine does not start af ter a few sec‐
onds, try a jump-sta rting procedure using the
battery of ano ther vehicle (/ page 237).
To w- starting procedure #
Switch on the hazard warning lamps
(/ page 107). #
If necessar y,allow the engine and the
ex haust sy stem tocool down. #
Switch on the ignition. #
Shift to2nd or 3rd gear. #
Release the parking brake. #
Keep the clutch pedal fully depressed when
to w starting theve hicle. #
Release the clutch pedal slowl y.#
When the engine has star ted, shift toneutral
immedia tely. #
Stop in accordance with the tra ffic condi‐
tions. #
Use the parking brake tosecure theve hicle
against rolling away. #
Remo vetheto wing device. #
Remo vetheto wing eye. #
Switch off the hazard warning lamps
(/ page 107). Electrical fuses
Note
s on electrical fuses *
NO
TEElectrical fuses #
Obser vethe information in the supple‐
ment. You may otherwise failto recog‐
nise dangers. The fuse allocation
chart and the information on
th e fuses can be found in the "Fuse allocation
ch art" Supplement. Ve
hicle tool kit Information on
theve hicle tool kit The
vehicle tool kit is in there ar stow age com‐
partment.
Apart from some countr y-specific variants, vehi‐
cles without a spare wheel are not equipped with
a tyre-changing tool.
If yo ur vehicle is equipped with a tyre-change tool
kit, you can find it in theve hicle tool kit in the
re ar stow age compartment.
Some tools forch anging a wheel are specific to
th eve hicle. For more information on which tyre-
ch ange tool kits are requ ired and appr ovedfor
per form ing a wheel change on your vehicle, con‐
sult a qualified specialist workshop.
Re quired tyre-change tool kits may include the
fo llowing, forex ample:
R Jack
R Wheel spanner
R Ratchet ring spanner
% The jack has a maximum
weight of 7.5 kg
depending on theve hicle's equipment.
Yo u will find the maximum load capacity of
th e jack stated on the adhesive label
attached tothe jac k.
The jack is maintenance-free. If there is a
malfunction, please contact a qualified spe‐
cialist workshop. St
ow age comp artment in there ar Opening
thesto wage compa rtment St
ow age compartment in there ar on theright-
hand side of theve hicle Breakdown assis
tance 247

Maximum permissible
gross combination weight, trailer loads and nose weight
Pe rm issible gross mass of vehicle combination 4800 –5700 kg
Pe rm issible towing capacity, braked 2000 – 2500kg
Pe rm issible towing capacity, unbraked 750kg
Pe rm issible nos eweight 100kg Lashing points and car
rier sy stems Loading capacity of
the lashing points and
tie-down eyes Obser
vethe no tes on securing loads
(/ page 214).
Nominal tensile load is the maximum permissible
pulling forc e on the lashing point.
Guide rails
The nominal tensile load of the lashing points of a
guide rail is 350 daN if you obse rveth efo llowing:
R the load on the load compartment floor is
secured totwo lashing points on thera il
R the dis tance tothe nearest load-securing
point on the same rail is appr oximately 1 m Information about
roof luggage racks Obser
vethe no tes on the car rier sy stems
(/ page 219).
* NO
TERisk of accident if the maximum
permissible roof load is exceeded If
th ewe ight of thero of luggage, including the
ro of luggage rack ,exc eeds the maximum per‐
missible roof load, there is a risk of an acci‐
dent. #
Ensure that thewe ight of thero of lug‐
ga ge and roof luggage rack does not
exc eed the maximum permissible roof
load. #
Arrange the supporting feet of thero of
luggage rack at an even di stance from
each other. #
Installth e basic car rier bars forra il in
front of and behind the mid-section sup‐
port. Maximum
roof load / pairs of roof rack sup‐
ports Maximum
roof load Minimum number
of pairs of supports
15 0kg 3 This information applies if
the load is distributed
eve nly across the entire roof area.
If th ero of luggage rack is shor ter,re duce the
load proportionately. The maximum load per pair
of roof rack supports is 50 kg. The maximum load
of basic car rier bars forra il is 100kg.
The driving, braking and steering characteristics
of theve hicle will change with the type of load,
th ewe ight and the cent reof gravity of the load.
Comply with the loading guidelines and fur ther
information about load distribution
(/ page 213). 278
Tech nical da ta