mileage Mercury Grand Marquis 1999 Owner's Manuals

the Indicated Capacity and the Empty Reserve combined. Indicated
Capacity is the difference in the amount of fuel in a full tank and a tank
when the fuel gauge indicates empty. Empty Reserve is the small amount
of usable fuel remaining in the fuel tank after the fuel gauge indicates
empty.
The amount of Empty Reserve varies and should not be relied
upon to increase driving range. When refueling your vehicle after
the fuel gauge indicates empty, you might not be able to refuel
the full amount of the advertised capacity of the fuel tank due to
the empty reserve still present in the tank.
Filling the tank
For consistent results:
²Use the same filling rate setting (low Ð medium Ð high) each time
the tank is filled.
²Allow three automatic click-offs when filling.
²Always use the recommended octane rating of a known quality
gasoline, preferably a national brand.
²Use the same side of the same pump and have the vehicle facing the
same direction each time you fill up.
²Have the vehicle loading and distribution the same every time.
Your results will be most accurate if your filling method is consistent.
Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading.
2. Each time you fill the tank, record the amount of fuel added (in liters
or gallons).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current kilometer (mileage) reading.
4. Follow one of the simple calculations in order to determine fuel
economy:
Multiply liters used by 100, then divide by total kilometers
traveled.
Divide total miles traveled by total gallons used.
Keep a record for at least one month and record the type of driving (city
or highway). This will provide an accurate estimate of the vehicle's fuel
Maintenance and care
162

²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative are asked to
submit statements at this time.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
#6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. Oral presentation may
be requested Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take more than a month before the
Board can consider some cases.
Customer assistance
185

detergent in fuel .....................161
filling your vehicle
with fuel ...........................157,159
quality ......................................160
running out of fuel .................161
safety information relating to
automotive fuels .....................157
Fuses ...................................121,122
Gas mileage (see Fuel
economy) ..............161,162,163,164
Gauges .........................................12
battery voltage gauge ...............16
engine coolant
temperature gauge ...................15
engine oil pressure gauge ........16
fuel gauge ..................................12
odometer ...................................14
speedometer .............................13
trip odometer ............................15
Hazard flashers .........................120
Head restraints ......................80,81
Headlamps
aiming ......................................170
bulb specifications ..................170
high beam ..............................9,24
Heating ........................................26
heating and air
conditioning system ............26,27
Hood ..........................................137
Ignition .......................................177
Inspection/maintenanc e(I/M)
testing ........................................166
Instrument panel ..........................6
cleaning ...................................173
Keyless entry system
keypad .......................................77
programmin gentry
code .................................77,78,79
Keys
positions of the ignition ...........56
Lamps
autolamp system .......................25daytime running light ...............25
headlamps .................................24
headlamps, flash to pass ..........24
instrument panel, dimming .....24
interior lamps .........................169
replacing bulbs ..166,167,168,169
Lane change indicator
(see Turn signal) ...................55,56
Lights, warning and indicator ......6
air bag ..........................................8
air suspension ...........................10
anti-lock brakes (ABS) .........9,22
brake .......................................8,23
charging system ..........................9
low coolant ................................10
low fuel ........................................6
oil pressure .................................9
overdrive off ..............................10
safety belt ...................................8
speed control ............................61
traction control active .........11,22
turn signal indicator ...................9
Locks
childproof ..................................70
Lumbar support, seats ...............84
Message center ...........................17
reset button .........................17,18
select button .............................18
Mirrors
automatic dimming
rearview mirror .........................65
side view mirrors (power) .......69
Motorcraft parts ........................161
Octane rating ............................160
Overdrive .....................................57
Parking brake ............................107
Power distribution box (see
Fuses) ........................................124
Power door locks ...................69,72
Power steering ...................110,111
fluid, checking and adding ....147
Index
194