ECU Mercury Grand Marquis 2001 s User Guide

3. Locate the correct anchor for the
selected seating position.
4. Open the tether anchor cover.
5. Clip the tether strap to the
anchor as shown.
If the tether strap is clipped
incorrectly, the child safety
seat may not be retained properly
in the event of a collision.
6. Refer to theInstalling child
safety seats in combination lap and shoulder belt seating positions
section of this chapter for further instructions to secure the child safety
seat.
7. Tighten the child safety seat tether strap according to the
manufacturer's instructions.
If the safety seat is not anchored properly, the risk of a child
being injured in a collision greatly increases.
Seating and safety restraints
128

P (Park)
Always come to a complete stop
before shifting into P (Park). Make
sure the gearshift lever is securely
latched in P (Park). This position
locks the transmission and prevents
the rear wheels from turning.
Always set the parking brake fully and make sure the gearshift
lever is latched in P (Park). Turn off the ignition whenever you
leave your vehicle.
R (Reverse)
With the gearshift lever in R
(Reverse), the vehicle will move
backward. Always come to a
complete stop before shifting into
and out of R (Reverse).
N (Neutral)
With the gearshift lever in N
(Neutral), the vehicle can be started
and is free to roll. Hold the brake
pedal down while in this gear.
Overdrive
The normal driving position for the
best fuel economy. Transmission
operates in gears one through four.
If your vehicle is equipped with a
column-shift transmission, overdrive
can be deactivated by pressing the
transmission control switch on the
gearshift lever.
O/D
ON/OFF
Driving
141

Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Block the wheels to prevent the vehicle from moving unexpectedly.
NOTE:Do not start your engine with the air cleaner removed and do
not remove it while the engine is running.
OPENING THE HOOD
1. Inside the vehicle, pull the hood
release handle located under the
instrument panel.
2. Go to the front of the vehicle and
release the auxiliary latch that is
located under the front of the hood.
3. Lift the hood until the lift
cylinders hold it open.
Maintenance and care
169

ENGINE OIL
Checking the engine oil
Refer to the scheduled maintenance guide for the appropriate intervals
for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait up to 10 minutes for the oil to drain into
the oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the
engine oil level indicator (dipstick).
6. Wipe the indicator clean. Insert the indicator fully, then remove it
again.
²If the oil level iswithin this
range,the oil level is acceptable.
DO NOT ADD OIL.
DO NOT OVERFILL
DO NOT OVERFILL
Maintenance and care
171

²The vehicle may need to be driven 16 km (10 miles) or more to
relearn the idle and fuel trim strategy.
²If you do not allow the engine to relearn its idle trim, the idle
quality of your vehicle may be adversely affected until the idle
trim is eventually relearned.
If the battery has been disconnected or a new battery has been installed,
the clock must be reset once the battery is reconnected.
²Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
AIR FILTER MAINTENANCE
Refer to the scheduled maintenance guide for the appropriate intervals
for changing the air filter element.
When changing the air filter element, use only the Motorcraft air filter
element listed. Refer toMotorcraft Part Numbers.
Note:Do not start your engine with the air cleaner removed and do not
remove it while the engine is running.
Changing the air filter element
1. Loosen the clamp that secures the air inlet tube to the engine air filter
cover and disconnect the tube from the cover.
2. Release the clamps that secure the air filter housing cover.
3. Carefully separate the two halves of the air filter housing.
4. Remove the air filter element from the air filter housing.
5. Wipe the air filter housing and cover clean to remove any dirt or
debris and to ensure good sealing.
LEAD
RETURN
RECYCLE
Maintenance and care
188

6. Install a new air filter element. Be
careful not to crimp the filter
element edges between the air filter
housing and cover. This could cause
filter damage and allow unfiltered
air to enter the engine if not
properly seated.
7. Replace the air filter housing cover and secure the clamps.
8. Replace the air inlet tube and secure the clamp.
Failure to use the correct air filter element may result in severe
engine damage. The customer warranty may be voided for any
damage to the engine if the correct air filter element is not used.
WINDSHIELD WIPER BLADES
Check the wiper blades at least twice a year or when they seem less
effective. Substances such as tree sap and some hot wax treatments used
by commercial car washes reduce the effectiveness of wiper blades.
Checking the wiper blades
If the wiper blades do not wipe properly, clean both the windshield and
wiper blades using undiluted windshield wiper solution or a mild
detergent. Rinse thoroughly with clean water. To avoid damaging the
blades, do not use fuel, kerosene, paint thinner or other solvents.
Changing the wiper blades
To make changing the wiper blades easy, turn the ignition to ACC, then
turn the wipers on. When the wipers reach the vertical position, turn the
ignition to LOCK.
Maintenance and care
189

Failure to follow these precautions may adversely affect the
handling of the vehicle and make it easier for the driver to lose
control and roll over.
Tires that are larger or smaller than your vehicle's original tires may also
affect the accuracy of your speedometer.
SNOW TIRES AND CHAINS
Snow tires must be the same size and grade as the tires you
currently have on your vehicle.
The tires on your vehicle have all weather treads to provide traction in
rain and snow. However, in some climates, you may need to use snow
tires and chains.
Follow these guidelines when using snow tires and chains:
²Use only cable type chains offered by Ford as an accessory or
equivalent on vehicles with aluminum wheels. Using SAE class S or
other conventional link type chains may cause damage to the vehicle's
wheel house and/or body. Either cable type chains or SAE class S
chains can be used on vehicles with original equipment steel wheels.
²Install chains securely, verifying that the chains do not touch any
wiring, brake lines or fuel lines.
²Drive cautiously. If you hear the chains rub or bang against your
vehicle, stop and re-tighten the chains. If this does not work, remove
the chains to prevent damage to your vehicle.
²If possible, avoid fully loading your vehicle.
²Remove the tire chains when they are no longer needed. Do not use
tire chains on dry roads.
²The suspension insulation and bumpers will help prevent vehicle
damage. Do not remove these components from your vehicle when
using snow tires and chains.
Maintenance and care
194

5. Pull the bulb from the socket and
push in the new bulb.
6. Install the bulb socket into the
lamp assembly by rotating it
clockwise.
7. Install the lamp assembly on the
vehicle with three nut and washer
assemblies ensuring the washers on
the nuts are flush with the body to
prevent water from entering the
trunk.
8. Install the plastic retainer and carefully push the carpet back in to
place.
Replacing license plate lamp bulbs
1. Remove two screws, grommets
and the license plate lamp assembly
from the trunk lid.
2. Carefully pull the bulb from the
socket and push in the new bulb.
3. Install the lamp assembly on
trunk lid with two grommets,
ensuring the grommets are pushed
all the way in to the trunk lid and
secure with two screws.
Replacing backup lamp bulbs
1. Open trunk and remove bulb
socket from the trunk lid by turning
counterclockwise.
2. Pull the bulb straight out of the
socket and push in the new bulb.
3. Install the bulb socket in trunk lid
by turning clockwise.
Maintenance and care
208

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could provide,
after following the steps described above, contact the Ford Customer
Relationship Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
Customer assistance
223

Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
Customer assistance
227