program Mercury Grand Marquis 2004 s Owner's Guide

In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your dealer for complete
details about Ford Extended Service Plan coverage options, or visit the
Ford ESP website at www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
•available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
168

Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call the Board
at the following address/phone number:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
171

washing ....................................175
waxing .....................................175
wheels ......................................176
wiper blades ............................177
Climate control (see Air
conditioning or Heating) ............33
Clock adjust
AM/FM/CD .................................24
AM/FM/Tape ..............................27
AM/FM/Tape/CD .......................22
Compass, electronic
set zone adjustment .................50
Console ........................................71
overhead ..............................48–49
Controls
power seat .................................89
steering column ........................62
Coolant
checking and adding ..............190
refill capacities ................194, 225
specifications ..................226, 228
Cruise control
(see Speed control) ....................59
Customer Assistance ................144
Ford accessories for your
vehicle .....................................180
Ford Extended Service Plan .168
Getting assistance
outside the U.S. and Canada .172
Getting roadside assistance ...144
Getting the service
you need .................................166
Ordering additional
owner’s literature ...................173
The Dispute Settlement
Board .......................................168
Utilizing the Mediation/
Arbitration Program ...............171D
Daytime running lamps
(see Lamps) ................................36
Defrost
rear window ..............................35
Dipstick
automatic transmission
fluid ..........................................207
engine oil .................................184
Doors
lubricant specifications ..........226
Driving under special
conditions ..................................137
through water .........................137
E
Electronic message center .........67
Emergencies, roadside
jump-starting ..........................159
Emission control system ..........204
Engine ........................................228
cleaning ...................................176
coolant .....................................190
fail-safe coolant ......................195
idle speed control ...................188
lubrication
specifications ..................226, 228
refill capacities ........................225
service points ..........................183
starting after a collision .........145
Engine block heater .................126
Engine oil ..................................184
change oil soon warning,
message center .......................184
checking and adding ..............184
dipstick ....................................184
filter, specifications ........187, 224
Index
236

positioning ...............................153
storage .....................................153
Jump-starting your vehicle ......159
K
Keyless entry system .................80
autolock .....................................79
keypad .......................................80
programming entry code .........80
Keys .................................72, 82–84
positions of the ignition .........123
L
Lamps
autolamp system .......................36
bulb replacement
specifications chart ..................40
daytime running light ...............36
headlamps .................................36
headlamps, flash to pass ..........37
instrument panel, dimming .....37
interior lamps .....................40–41
replacing bulbs ....... 40–41, 43–45
Lane change indicator
(see Turn signal) ........................39
Lights, warning and indicator ....10
anti-lock brakes (ABS) ..........129
Limited slip axle
(see Traction Loc) ....................137
Load limits .................................138
Locks
autolock .....................................79
childproof ..................................73
doors ..........................................72
Lubricant specifications ...226, 228
Lumbar support, seats ...............88
M
Message center ...........................67reset button ..............................67
select button .............................68
Mirrors .........................................47
automatic dimming rearview
mirror ........................................58
fold away ...................................58
heated ........................................57
side view mirrors (power) .......57
Moon roof ....................................62
Motorcraft parts ................201, 224
O
Octane rating ............................200
Oil (see Engine oil) ..................184
P
Panic alarm feature, remote
entry system ................................76
Parking brake ............................129
Parts (see Motorcraft parts) ....224
Pedals (see Power
adjustable foot pedals) ...............58
Power adjustable foot pedals .....58
Power distribution box
(see Fuses) ...............................150
Power door locks ..................72, 79
Power mirrors .............................57
Power Point
Cigar lighter ..............................55
Power steering ..................131–132
fluid, checking and adding ....206
fluid, refill capacity ................225
fluid, specifications .................226
Power Windows ...........................56
R
Radio ................................20, 23, 26
Index
238