main Mercury Marauder 2004 s Owner's Guide

²available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²Three consumer representatives
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²A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
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The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your dealer for complete
details about Ford Extended Service Plan coverage options, or visit the
Ford ESP website at www.ford-esp.com.
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²Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
²Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
²Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37±A),
which is available from your dealer. Heavy dirt and brake dust
accumulation may require agitation with a sponge. Rinse thoroughly
with a strong stream of water.
²Never apply any cleaning chemical to hot or warm wheel rims or
covers.
²Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
²Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
²To remove tar and grease, use Motorcraft Bug and Tar Remover
(ZC-42), available from your dealer.
Stainless steel exhaust tips
²Wash the vehicle first, using cool or lukewarm water and a neutral Ph
shampoo, such as Motorcraft Detail Wash (ZC-3±A).
²Use Custom Brite Metal Cleaner (ZC-15), available from your dealer.
Apply the product as you would a wax; allow the cleaner to dry for a
few minutes, then wipe off the haze with a clean, dry rag.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
²Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
²Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
²Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts
that require cleaning and pressure rinse clean.
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Do not use cleaning solvents, bleach or dye on the vehicle's
safety belts, as these actions may weaken the belt webbing.
Do not use chemical solvents or strong detergents when cleaning
the seat-mounted side air bag. Such products could contaminate
the side air bag system and affect performance of the side air bag in a
collision.
LEATHER SEATS
Your leather seating surfaces have a clear, protective coating over the
leather.
²To clean, use a soft cloth with Motorcraft Deluxe Leather and Vinyl
Cleaner (ZC-11±A). Dry the area with a soft cloth.
²To help maintain its resiliency and color, use the Motorcraft Deluxe
Leather Care Kit (ZC-11±D), available from your authorized dealer.
²Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based
leather conditioners. These products may cause premature wearing of
the clear, protective coating.
Note:In some instances, color or dye transfer can occur when wet
clothing comes in contact with leather upholstery. If this occurs, the
leather should be cleaned immediately to avoid permanent staining.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
FORD, LINCOLN AND MERCURY CAR CARE PRODUCTS
Your Ford, Lincoln or Mercury dealer has many quality products available
to clean your vehicle and protect its finishes. These quality products
have been specifically engineered to fulfill your automotive needs; they
are custom designed to complement the style and appearance of your
vehicle. Each product is made from high quality materials that meet or
exceed rigid specifications. For best results, use the following products
or products of equivalent quality:
Motorcraft Custom Clearcoat Polish (ZC±8±A)
Motorcraft Custom Vinyl Protectant (not available in Canada) (ZC-40±A)
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SERVICE RECOMMENDATIONS
To help you service your vehicle:
²We highlight do-it-yourself items in the engine compartment for easy
location.
²We provide a scheduled maintenance guide which makes tracking
routine service easy.
If your vehicle requires professional service, your dealership can provide
the necessary parts and service. Check yourWarranty Guide/Owner
Information Guideto find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
²Do not work on a hot engine.
²Make sure that nothing gets caught in moving parts.
²Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
²Keep all open flames and other burning (cigarettes) material away
from the battery and all fuel related parts.
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Working with the engine off
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the key.
3. Block the wheels.
Working with the engine on
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
Note:Do not start your engine with the air cleaner removed and do not
remove it while the engine is running.
OPENING THE HOOD
1. Inside the vehicle, pull the hood
release handle located under the
instrument panel.
2. Go to the front of the vehicle and
release the auxiliary latch that is
located under the front of the hood.
3. Lift the hood until the lift
cylinders hold it open.
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IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT
4.6L DOHC V8 engine
1. Automatic transmission fluid dipstick
2. Engine oil filler cap
3. Engine oil dipstick
4. Brake fluid reservoir
5. Windshield washer fluid reservoir
6. Air filter assembly
7. Power steering fluid reservoir
8. Engine coolant bleed plug
9. Engine coolant reservoir
10. Battery
11. Power distribution box
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WINDSHIELD WASHER FLUID
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets
Ford specification WSB-M8B16±A2.
Refer toLubricant specifications
in this chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle's paint finish, wiper blades or washer system.
If you operate your vehicle in temperatures below 4.5É C (40É
F), use washer fluid with antifreeze protection. Failure to use
washer fluid with antifreeze protection in cold weather could result in
impaired windshield vision and increase the risk of injury or accident.
Note:Do not put washer fluid in the engine coolant reservoir. Washer
fluid placed in the cooling system may harm engine and cooling system
components.
ENGINE OIL
Checking the engine oil
Refer to the scheduled maintenance guide for the appropriate intervals
for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait up to 10 minutes for the oil to drain into
the oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
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5. Locate and carefully remove the
engine oil level indicator (dipstick).
6. Wipe the indicator clean. Insert the indicator fully, then remove it
again.
²If the oil level iswithin this
range,the oil level is acceptable.
DO NOT ADD OIL.
²If the oil level isbelow this
mark,engineoil must be added
to raise the level within the
normal operating range.
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