phone Mercury Mariner 2011 s User Guide

GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford, Lincoln, or Mercury dealer. While any authorized dealer handling
your vehicle line will provide warranty service, we recommend you
return to your selling authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraftparts, or remanufactured or other parts that are authorized
by Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.genuineservice.com.
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
Customer Assistance
268
2011 Mariner(mrn)
Owners Guide, 1st Printing
USA(fus)

•Service specials and promotions.
In Canada:
Mailing address (Ford vehicles)
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Mailing address (Lincoln vehicles)
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
Customer Assistance
269
2011 Mariner(mrn)
Owners Guide, 1st Printing
USA(fus)

Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel, contact the nearest authorized
dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you are traveling or living in
Puerto Rico, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford International Business Development Inc.
Customer Assistance Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you are traveling or living in the
Middle East, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
Customer Assistance
273
2011 Mariner(mrn)
Owners Guide, 1st Printing
USA(fus)

•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based
leather conditioners. These products may cause premature wearing or
damage to the leather.
LEATHER SEATS FOR THE KING RANCHEDITION ONLY
(IF EQUIPPED)
Your vehicle is equipped with seating covered in premium, top-grain
leather which is extremely durable, but still requires special care and
maintenance in order to ensure longevity and comfort.
Regular cleaning and conditioning will maintain the appearance of the
leather.
Cleaning
For dirt, use a vacuum cleaner then use a clean, damp cloth or soft
brush.
For routine cleaning, wipe the surface with a soft, damp cloth. For more
thorough cleaning, wipe the surface with a mild soap and water solution.
•Clean spills as quickly as possible.
•Test any cleaner or stain remover on an inconspicuous part of the
leather as cleaners may darken the leather.
•Do not spill coffee, ketchup, mustard, orange juice or oil-based
products on the leather as they may permanently stain the leather.
•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl or plastics.
Scratches
Natural Markings - Because the leather in the seat comes from genuine
steer hides, there will be evidence of naturally occurring markings, such
as small scars. These markings give character to the seating covers and
should be considered as proof of a genuine leather product.
In order to lessen the appearance of certain scratches and other wear
marks, apply conditioner on the affected area following the same
instructions as in theConditioningsection.
Conditioning
Bottles of King RanchLeather Conditioner are available at the King
RanchSaddle Shop. Visit the website atwww.krsaddleshop.com,or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King RanchLeather Conditioner, use another premium
leather conditioner.
Cleaning
282
2011 Mariner(mrn)
Owners Guide, 1st Printing
USA(fus)

Lifestyle
•Ash cup/ smoker’s package•Navigation*
•Cargo management accessories•Roof racks and carriers*
•Cross bars•Rear bumper protector*
•SUV camping net*•Cargo net*
•Trailer hitches, harnesses and accessories
Peace of mind
•Remote start system•Protective seat covers*
•Vehicle security system•Windshield wiper shaker*
•Wheel locks•Back up camera*
•Vehicle tracking and recovery*•Back up alarm*
•Bumper and hitch mounted parking sensors*
•Locking gas plug for capless fuel system
*Ford Licensed Accessories (FLA) are warranted by the accessory
manufacturer’s warranty. Ford Licensed Accessories are fully designed
and developed by the accessory manufacturer and have not been
designed or tested to Ford Motor Company engineering requirements.
Contact your Ford dealer for details regarding the manufacturer’s limited
warranty and/or a copy of the FLA product limited warranty offered by
the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
Accessories
328
2011 Mariner(mrn)
Owners Guide, 1st Printing
USA(fus)

A
Accessory delay ..........................70
Active Park Assist .....................229
AdvanceTrac ..............................214
Air cleaner filter .......316, 318, 320
Air conditioning
automatic temperature
control system ..........................47
manual heating and air
conditioning system .................44
Airbag supplemental restraint
system ........................136, 145, 148
and child safety seats ............138
description ..............136, 145, 148
disposal ....................................151
driver airbag ............138, 146, 149
indicator light .........144, 147, 150
operation .................138, 146, 149
passenger airbag .....138, 146, 149
side airbag ...............................145
All Wheel Drive (AWD),
driving off road .........................234
Ambient mood/lighting ...............57
Ambulance packages ....................6
AM/FM .........................................26
Antifreeze (see Engine
coolant) .....................................295
Anti-lock brake system
(see Brakes) ......................212–213
Anti-theft system ......................105
Audio system (see Radio) .........26
Automatic transmission
driving an automatic
overdrive .................................222
fluid, refill capacities ..............321
fluid, specification ..................321Auxiliary input jack (Line in) ....34
Auxiliary power point .................69
Axle
lubricant specifications ..........321
refill capacities ........................321
B
Battery .......................................293
acid, treating emergencies .....293
jumping a disabled battery ....263
maintenance-free ....................293
replacement, specifications ...320
servicing ..................................293
Belt-Minder.............................131
Blind spot mirror ......................233
Booster seats .............................165
Brakes ........................................212
anti-lock ...........................212–213
anti-lock brake system (ABS)
warning light ...........................213
fluid, checking and adding ....314
fluid, refill capacities ..............321
fluid, specifications .................321
lubricant specifications ..........321
parking ....................................213
shift interlock ..........................221
Bulbs ............................................57
C
Capacities for refilling fluids ....321
Car2UHome Automation
System .........................................78
Cargo area shade ........................85
Cargo management system ........85
CD ................................................26
Cell phone use ..............................9
Index
356
2011 Mariner(mrn)
Owners Guide, 1st Printing
USA(fus)