Motor Mercury Mystique 1996 s User Guide

Customer Assistance
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Please have the following information available when contacting
Ford Customer Assistance:
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your telephone number (both business and home)
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the name of the dealer and the city where the dealership is
located
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the year and make of your vehicle
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the date purchased
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the current mileage on your vehicle
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your Vehicle Identification Number (VIN) listed on your
owner card and/or your vehicle ownership license
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Vehicle Identification Number (VIN/Serial Number)
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If you still have a service or product complaint, you may wish
to contact the Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada.
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The Dispute Settlement Board (U.S. Only)
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The Dispute Settlement Board is a voluntary, independent
dispute-settlement program available free to owners or lessees
of qualifying Ford Motor Company vehicles.
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The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
process at any time without notice and without incurring
obligations.
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What Kind of Cases Does the Board Review?
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The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln Cars and Ford and
Mercury Light Trucks under warranty that have not been
resolved by a dealer or Ford Motor Company.
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The Board does not review issues involving:
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A non-Ford product
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A non-Ford dealership
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A vehicle sales transaction
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A request for reimbursement of consequential expenses
unless incidental to a service or product complaint being
reviewed
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Items not covered by your warranty
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Alleged liability claims
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Property damage where such damage is significant when
compared to the economic loss alleged under the warranty
dispute
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Cases currently in litigation
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After your case has been reviewed, the Board will mail you its
decision in writing. It will also provide you with a form to
indicate your acceptance or rejection of an award decision. The
decisions of the Board are binding on the dealer and Ford, but
customers may have other options available to them under state
or federal law.
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The decisions of the Board, however, may be introduced into
evidence by any party in subsequent legal proceedings that may
be initiated.
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How Do You Contact the Board?
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Write to the Board at the following address to request a
brochure/application. You will be sent a brochure and a
one-page customer application form. The form should be
completed and mailed to the same address.
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What is the Review Process?
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Your application will be reviewed and if it is determined to be
eligible, you will receive an acknowledgment indicating the file
number assigned to your application and the local Board
address. At the same time, your dealer and Ford Motor
Company representative are asked to submit statements.
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Customer Assistance
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To review your case properly, the Board needs the following
information:
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legible copies of all documents and maintenance or repair
orders that relate to the case
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the year, make, model, and vehicle identification number
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the date you bought your vehicle
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the date of repair and the mileage at the time of repair
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the current mileage
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the name of the dealer who sold you the vehicle or who
serviced your vehicle
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a brief description of your unresolved complaint
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a brief summary of actions that were taken with the dealer
and Ford Motor Company
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the names (if known) of all people you contacted at the
dealership
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a description of the action you want done to resolve your
concern.
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Should your application NOT qualify for review, an explanation
will be mailed to you.
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Reporting Safety Defects (U.S. Only)
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If you believe that your vehicle has a defect which could cause
a crash or could cause injury or death, you should immediately
inform the National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford Motor Company.
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If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual
problems between you, your dealer, or Ford Motor Company.
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To contact NHTSA, you may either call the Auto Safety Hotline
toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C.
area) or write to: NHTSA, U.S. Department of Transportation,
400 Seventh Street, Washington D.C. 20590. You can also obtain
other information about motor vehicle safety from the Hotline.
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Ford of Canada Customer Assistance
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If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
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Please have the following information available when contacting
the Customer Assistance Centre:
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your telephone number (both business and home)
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the name of the dealer and the city where the dealership is
located
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the year and make of your vehicle
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the date purchased
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the current mileage on your vehicle
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your Vehicle Identification Number (VIN) listed on your
owner card and/or your vehicle ownership license
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Customer Assistance
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Canadian Motor Vehicle Arbitration Plan (CAMVAP)
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If a specific item of concern arises, where a solution cannot be
reached between a vehicle owner, Ford of Canada, and/or one
of its dealers (that all parties can agree upon), the owner may
wish to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
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CAMVAP uses the services of Provincial Administrators to
assist consumers in scheduling and preparing for their
arbitration hearings. However, before you can proceed with
CAMVAP you must follow your manufacturer's dispute
resolution process as outlined under ªService/Maintenance
Concerns (U.S. or Canada)º earlier in this chapter.
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Consumers wishing to obtain further information about the
program can obtain an information booklet from your dealer or
contact the Provincial Administrator, Canadian Motor Vehicle
Arbitration Plan, at the address or telephone number shown
below.
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O & P Services
595 Bay Street Ð Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685
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This plan is not available in the province of Quebec.
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Getting Help Outside the U.S. and Canada
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Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
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Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office before you
leave the U.S. or Canada.
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Use of leaded fuel in your vehicle without a proper conversion
may damage the effectiveness of your emissions control system
and may cause engine knocking or serious engine damage. Ford
Motor Company is not responsible for any damage that is
caused by use of improper fuel.
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You may also have difficulty importing your vehicle back into
the U.S. if you use leaded fuel.
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If your vehicle must be serviced while you are traveling or
living in Central or South America, the Caribbean, or the
Middle East, contact the nearest Ford dealership. If the
dealership cannot help you, write to:
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Customer Assistance
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If you are in other foreign countries, contact the nearest Ford
dealership. If the dealership cannot help you, they can direct
you to the appropriate Ford affiliate office.
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If you buy your vehicle in North America and then relocate
outside of the U.S. or Canada, register your Vehicle
Identification Number and new address with Ford Motor
Company Export Operations.
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195
Servicing Your Mystique
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Service Made Easy
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Ford has two goals for servicing your vehicle.
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When we can, we design parts that do not need to be
serviced.
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We want to make servicing your vehicle as easy as possible.
To help you:
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We highlight do-it-yourself items in yellow in the engine
compartment so that you can find them easily.
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When possible, we design parts Ð such as the headlamp
bulbs Ð that can be replaced without tools.
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We give you a Maintenance Schedule that makes tracking
routine service for your vehicle easy. The maintenance
schedule is located in theMaintenance Schedule and Record
booklet.
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This chapter tells you about the basic parts that you need to
check and service regularly.
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If your vehicle needs professional servicing, your dealership can
provide the parts and service required. Check yourWarranty
Information Bookletto find out which parts and services are
covered. Also see theCustomer Assistancechapter of this Owner
Guide.
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Ford Motor Company recommends that the Owner Maintenance
Checks listed in theMaintenance Schedule and Recordbooklet be
performed for the proper operation of your vehicle. In addition
to the conditions listed in theOwner Maintenance Checklist,be
alert for any unusual noise, vibration, or other indication that
your vehicle may need service. If you do notice something
unusual, see that your vehicle is serviced promptly.
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Use only recommended fuels, lubricants, fluids, and service
parts conforming to Ford specifications. Motorcraft parts are
designed and built to provide the best performance in your
vehicle. Using these parts for replacement is your assurance that
Ford-built quality stays in your vehicle.
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NOTE: Always dispose of used automotive fluids in a
responsible manner. Follow your community's
standards for disposing of these types of fluids. Call
your local recycling center to find out about recycling
automotive fluids.
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Precautions When Servicing Your Vehicle
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Be especially careful when inspecting or servicing your vehicle.
Here are some general precautions for your safety:
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Do not work on a hot engine. The engine cooling fan may
come on unexpectedly. Always turn the engine off and let it
cool.
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RWARNING
The cooling fan is automatic and may come on at any
time. Always disconnect the negative terminal of the
battery before working near the fan.
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If you must work with the engine running, avoid wearing
loose clothing or jewelry that could get caught in moving
parts. Take appropriate precautions with long hair.
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Do not work on a vehicle in an enclosed space with the
engine running, unless you are sure you have enough
ventilation.
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Never get under a vehicle while it is supported by a jack
only. If you must work under a vehicle, use safety stands.
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Keep all lit cigarettes and other smoking materials away
from the battery and all fuel-related parts.
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