light Mercury Mystique 1998 Customer Assistance Guide

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company has a complimentary roadside assistance service hotline. The
service is available:
²24±hours, seven days a week
²through the warranty period of three years or 60,000 km (36,000
miles), whichever comes first
To purchase roadside assistance coverage beyond this period through the
Ford Auto Club, contact your Ford or Lincoln-Mercury dealer.
Roadside assistance will:
²mount the spare if you have a flat tire
²jump-start the battery if it becomes discharged
²unlock the vehicle if you are locked out
²bring fuel if you run out
²tow the vehicle if you are stranded. Even non-warranty related tows,
like accidents or getting stuck in the mud or snow, are covered (some
exclusions apply, such as impound towing or repossession).
Using roadside assistance
Complete the roadside assistance identification card (found in the Owner
Guide portfolio in the glove compartment) and place it in your wallet for
quick reference.
To receive roadside assistance, call 1-800-241-FORD.
Should you need to arrange assistance for yourself, Ford Motor Company
will reimburse a reasonable amount. To obtain information about
reimbursement, call 1-800-241-FORD.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the
only extended service program with the Ford name on it and the only
service contract backed by Ford Motor Company.
Ford ESP is an optional service contract, backed and administered by
Ford. It provides:
If you need roadside assistance
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If inspections or repairs are required, let the assistance center make an
appointment for you at the most appropriate repair location in your area.
Please have the following information ready before you call:
²vehicle identification number
²current mileage
²a summary of your concern
When you arrive at the repair location, explain your concern fully to the
service writer. If your problem is not resolved, please contact the number
above and advise them accordingly.
If your service problem is not resolved, ask to see the Service Manager to
review your concern.
If you are still not satisfied, contact the number above and our
Motorhome Customer Assistance Center will assist you and/or the repair
location as needed.
THE DISPUTE SETTLEMENT BOARD
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations.
What kinds of cases does the Board review?
Unresolved service or product performance complaints on Ford, Mercury
and Lincoln cars and Ford and Mercury light trucks which are within the
terms of any applicable written new vehicle warranty are eligible for
review, except those involving:
²a non-Ford product
²a non-Ford dealership
²a vehicle sales transaction
²request for reimbursement of consequential expenses. Expenses
incidental to the warranty complaint being reviewed are eligible for
consideration
Contacting the dispute settlement board
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and meets or exceeds Ford's rigid engineering and safety specifications.
Ford accessories are warrented for up to three years or 60,000 km
(36,000 miles), whichever comes first. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Safety
Remote keyless entry
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Air conditioner
Air filtration systems
Cargo nets
Cargo organizers
Cargo shades
Cargo trays
Cassette holders
Dash trim
Engine block heaters
Gear shift knob
Luggage presenter (Continental only)
Manual sliding rear window
Tire step
Travel equipment
Console
Console armrest
Daytime running lights
Factory luggage rack
Factory luggage rack adaptors
Fog lights
Ford accessories for your vehicle
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Framed luggage covers
Heavy-duty battery
Neutral towing transfer case kit (Explorer only)
Off road lights
Pickup box rails
Removable luggage rack
Removable luggage rack adapters
Retractable bed hooks and loops
Running boards
Shift knobs
Snow traction cables
Soft luggage cover
Speed control
Towing mirrors
Trailer hitch
Trailer hitch bars and balls
Trailer hitch wiring adaptor
Trunk mount luggage rack
Protection and appearance equipment
Bed mat/bedliner tailgate covers
Bed mats
Bedliners
Car/truck covers
Cargo liners, interior
Carpet floor mats
Cleaners, waxes and polishes
Flat splash guards
Front end covers (full and mini)
Hood/bag deflectors
Locking gas cap
Ford accessories for your vehicle
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