phone Mercury Mystique 1998 Customer Assistance Guide

Away from home
If you are away from home when your vehicle needs service, or if you
need more help than the dealership could provide, contact the Ford
Customer Assistance Center to find an authorized dealership to help you:
Ford Motor Company
Customer Assistance Center
300 Renaissance Center
P.O. Box 43360
Detroit, Michigan 48243
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Please have the following information available when contacting Ford
Customer Assistance:
²your telephone number (home and business)
²the name of the dealer and the city where the dealership is located
²the year and make of your vehicle
²the date of vehicle purchase
²the current mileage of your vehicle
²the vehicle identification number (VIN) listed on your vehicle
ownership license
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board.
A warranty dispute must be submitted to the Dispute Settlement Board
before taking action under the Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before pursuing replacement or repurchase
remedies provided by certain state laws. This dispute handling procedure
is not required prior to enforcing state created rights or other rights
which are independent of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
MOTORHOME ASSISTANCE
If you require roadside assistance, please refer to the chapterGetting
Roadside Assistance. If you have a service concern, call the Motorhome
Customer Assistance Center (1-800-444-3311), which is available 24
hrs/day.
Motorhome assistance
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²items not covered by the new vehicle limited warranty
²items covered by a service contract
²alleged liability claims
²property damage where the damage is significant when compared to
the economic loss alleged under the warranty dispute
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles which are no longer in the customer's possession
Complaints involving vehicles on which applicable new vehicle limited
warranties have expired at receipt of your application are not eligible.
Eligibility may differ according to state law. For example, see the unique
brochures for California and Wisconsin purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln/Mercury dealer
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. Dealers are chosen because of their
business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative are asked to
submit statements at this time.
The dispute settlement board
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FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
FORD ACCESSORIES FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. For best results, use the following or
products of equivalent quality:
Ford Custom Clearcoat Polish
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant
Ford Deluxe Leather and Vinyl Cleaner
Ford Extra Strength Tar and Road Oil Remover
Ford Extra Strength Upholstery Cleaner
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner
Ford Spot and Stain Remover
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner
A wide selection of accessories is available through your local authorized
Ford or Lincoln-Mercury dealer. These quality accessories have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and aerodynamic appearance of your
vehicle. In addition, each accessory is made from high quality materials
Accessories
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Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Rallye bars
Rear air deflectors
Rear decklid spoilers
Side window air deflectors
Spare tire lock
Step bumpers
Step/sill plates
Tailgate covers
Tailgate lock
Tailgate protector
Tonneau covers
Touch-up paint
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) regulates the use of
mobile communications systems - such as two-way radios, telephones
and theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall. In addition, such systems may be
damaged or their performance may be affected by operating your
Ordering additional publications
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