ECU Mercury Mystique 2000 s Owner's Guide

Maintenance and care
165 Working with engine on
(automatic transaxle)
1. Set the parking brake fully and
ensure the gearshift is securely
latched in P (Park).
2. Block the wheels to prevent the
vehicle from moving unexpectedly.
Working with engine on
(manual transaxle)
1. Set the parking brake, depress
the clutch and place the gearshift
in neutral.
2. Block the wheels to prevent the
vehicle from moving unexpectedly.
Do not start your engine
with the air cleaner removed
and do not remove it while the
engine is running.
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Maintenance and care
166Opening the hood
• Pull the handle (1) located
under the instrument panel.
000123000010 20 3040506070
80
90
10 0
110
120
13 0MPH20 406055
80120 10 0
14 0
160
18 0
200EF12
03x 1000
4
5
6
7
8
CHECK
ENGINE TRACTION
CONTROLO/D
OFF
MIRRORS
1
TRACTION
TROLCH
• Release the safety catch by
reaching under the hood (2)
(adjacent to the Mercury emblem)
and pushing it to the left.
2
3
• Raise the hood and
support it with the strut (3) in the
yellow colored retainer, ensuring it
is secure.
To close, replace the support strut
in its retaining clip, lower the hood
and allow it to drop into the catch
for the last 20 – 30 cm
(8 – 12 inches).
Always check to ensure that the
hood lock is fully engaged.
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Maintenance and care
169
ADDFULL
Engine oil
Use SAE 5W-30 motor oil
CERTIFIED FOR GASOLINE
ENGINES by the American
Petroleum Institute.
Do not use supplemental engine oil
additives, oil treatments or engine
treatments. They are unnecessary
and could, under certain
conditions, lead to engine damage
which is not covered by Ford
Warranty.
Checking the engine oil
Check the engine oil each time you
fuel your vehicle.
To check the oil:
1. Make sure the vehicle is on level
ground. If the engine is warm, turn
the engine off and wait a few
minutes for the oil to drain into the
oil pan.
2. Set the parking brake and ensure
the gearshift is securely latched in
P (Park). Put the manual gearshift
in 1 (first) or R (Reverse).
3. Open the hood. Protect yourself
from engine heat.
4. Locate and carefully remove the
engine oil dipstick.
5. Wipe the dipstick clean. Insert
the dipstick fully, then remove it
again. The oil level should be
between the MIN and MAX marks.2.0 l DOHC
2.5 l DOHC
AMERICANPETROLEUMINSTITUTE
CERTIFIED
FOR
GASOLINE
ENGINES
AMERICANPETROLEUMINSTITUTECERTIFIEDFOR
GASOLINE
ENGINES
Motorcraft
Do not exceed MAX!
Do not exceed MAX!
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Maintenance and care
194The tires on your vehicle have all-
weather treads to provide traction
in rain and snow. However, in some
climates, using snow tires and
chains may be necessary. Ford
offers snow chains as a Ford
approved accessory and
recommends use of these or their
equivalents on approved tires. See
your dealer or a qualified service
technician for more information on
tire chains for your vehicle. Follow
these guidelines when using snow
tires and chains:
• Install chains securely, verifying
that the chains do not touch any
wiring, brake lines or fuel lines.
• Install the chains on the front
tires only.
• Do not use tire chains on 205/60
tires and 205/55R16 Z rated tires.
Steering, suspension and body
components may be damaged by
use of chains.
Snow tires must be the same
size and grade as the tires
you currently have on your
vehicle.
Using snow tires and chains
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Customer assistance
231 Getting the service you need
At home
Ford Motor Company and Ford of
Canada have authorized
dealerships to service your vehicle.
When you need warranty repairs
your selling dealer would like you
to return to it for that service, but
you may also take your vehicle to
another Ford Motor Company
dealership authorized for warranty
repairs. Certain warranty repairs
require special training though, so
not all dealers are authorized to
perform all warranty repairs. That
means that depending on the
warranty repair needed, the vehicle
may need to be taken to another
dealer. If a particular dealership
can not assist you, then contact the
Customer Assistance Center.
If you are not satisfied with the
service you receive at the
dealership, speak with the service
manager. If you are still not
satisfied, speak with the owner or
general manager of the dealership.
In most cases, your concern will be
resolved at this level.
Ford Motor Company and Ford of
Canada dealerships also carry
genuine Ford parts and
accessories, providing you with
original equipment reliability.Away from home
If you are away from home when
your vehicle needs service, or if
you need more help than the
dealership could provide, contact
the Ford Customer Assistance
Center to find an authorized
dealership to help you in the
United States
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
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Customer assistance
235 After a case is reviewed, the Board
mails you a decision letter and a
form on which to accept or reject
the Board's decision. The decisions
of the Board are binding on Ford
(and, in some cases, on the dealer)
but not on consumers who are free
to pursue other remedies available
to them under state or federal law.
To request a DSB
brochure/application
For a brochure/application, speak
to your dealer or write/call to the
Board at the following
address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086-5120
1-800-428-3718
You may also contact the North
American Customer Assistance
Center at 1-800-392-3673 (Ford).
TDD for the hearing impaired:
1-800-232-5952 or by writing to the
Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
In those cases where you continue
to feel that the efforts by Ford and
the dealer to resolve a factory-
related vehicle service concern
have been unsatisfactory, Ford of
Canada participates in an impartial
third party mediation/arbitration
program administered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP). The CAMVAP
program is a straight forward and
relatively speedy alternative to
resolve a disagreement when all
other efforts to produce a
settlement have failed. This
procedure is without cost to you
and is designed to eliminate the
need for lenghty and expensive
legal proceedings. In the CAMVAP
program, impartial third party
arbitrators conduct hearings at
mutually convenient times and
places in an informal environment.
These impartial arbitrators review
the positions of the parties, make
decisions and, when appropriate,
render awards to resolve disputes.
CAMVAP decisions are fast, fair,
and final, the arbitrator’s award is
binding both to you and Ford of
Canada. CAMVAP services are
available in all territories and
provinces, except Quebec. For
more information, without charge
or obligation, call your CAMVAP
Provincial Administrator directly at
1 800-207-0685.
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Customer assistance
238Travel equipment
Console
Console armrest
Daytime running lights
Factory luggage rack
Factory luggage rack adapters
Fog lights
Framed luggage covers
Heavy-duty battery
Neutral towing transfer case kit
(Explorer 4.0L only)
Off road lights
Pickup box rails
Removable luggage rack
Removable luggage rack adapters
Retractable bed hooks and loops
Running boards
Snow traction cables
Soft luggage cover
Speed control
Towing mirrors
Trailer hitch
Trailer hitch bars and balls
Trailer hitch wiring adaptor Vehicle Security
Remote keyless entry
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Air conditioner
Air filtration systems
Cargo nets
Cargo organizers
Cargo shades
Cargo trays
Dash trim
Engine block heaters
Gear shift knob
Luggage presenter (Continental
only)
Manual sliding rear window
Tire step
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