phone Mercury Sable 1999 Owner's Manuals

CENTER CONSOLE
Your vehicle may be equipped with a variety of
console features. These include:
²utility compartment
²cupholders
²coin holder slots
²cellular phone (if equipped)
Use only soft cups in the cupholder. Hard
objects can injure you in a collision.
If your vehicle is equipped with the column shift and
a bench seat, it has a center console in the center
front seating position.
The center console has the same features as the full
console. To open the storage compartment, raise the
armrest and pull the strap on the seat up and
toward the front of the vehicle. The cupholders in
the center console can be removed for cleaning.
Cellular phone
Refer to the ªCellular phone guideº for instructions
on operation.
POSITIVE RETENTION FLOOR MAT
Position the floor mat so
that the eyelet is over the
pointed end of the
retention post and rotate
forward to lock in. Make
sure that the mat does not
interfere with the operation
of the accelerator or the
brake pedal. To remove the
floor mat, reverse the installation procedure.
Controls and features
52

Fuse/
Relay
LocationFuse
Amp
RatingDescription
14 5A
Semi-Active Ride Control Module
15 10A Multifunction Switch (Turn
Signal)
16 Ð Not Used
17 30A Front Wiper/Washer
18 5A Headlamp Switch
19 15A Rear Wiper/Washer
20 5A ICP, RAP, Phone, GEM
21 20A Cigar Lighter
22 5A Power Mirrors, Power Antenna,
Luggage Compartment Lamp,
Autolamp
23 5A GEM, RAP, PATS
24 5A ICP, RCC, Speedometer
25 10A Data Link Connector (DLC)
26 15A Luggage Compartment
27 10A Battery Saver Relay
28 15A Speed Control, Brake Lamp
29 15A Multifunction Switch, (Hazard)
30 15A High Beams, Daytime Running
Lamps, Instrument Cluster
31 Ð Not Used
32 10A ICP, Heated Mirrors
33 5A Power Windows, Lock
Illumination
34 Ð Battery Saver Relay
35 Ð Driver Door Unlock Relay
36 Ð Rear Defroster Relay
37 Ð Interior Lamp Relay
38 Ð
One Touch Window Down Relay
39 Ð Accessory Delay Relay
Roadside emergencies
122

general manager of the dealership. In most cases,
your concern will be resolved at this level.
Ford Motor Company and Ford of Canada
dealerships also carry genuine Ford parts and
accessories, providing you with original equipment
reliability.
Away from home
If you are away from home when your vehicle needs
service, or if you need more help than the dealership
could provide, contact the Ford Customer Assistance
Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Please have the following information available when
contacting Ford Customer Assistance:
²Your telephone number (home and business)
²The name of the dealer and the city where the
dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
Customer assistance
192

What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's
independent administrator
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
To properly review your case, the Board needs the
following information:
²legible copies of all documents and maintenance
or repair orders relevant to the case
²the year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license
²the date of repair(s) and mileage at the time of
occurrence(s)
²the current mileage
²the name of the dealer who sold or serviced the
vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the
dealer(s) and Ford Motor Company
²the names (if known) of all the people you
contacted at the dealership(s)
²a description of the action you expect to resolve
your concern
You will receive a letter of explanation if your
application does not qualify for Board review.
Customer assistance
195

Oral presentations
If you would like to make an oral presentation,
indicate YES to question #6 on the application.
While it is your right to make an oral presentation
before the Board, this is not a requirement and the
Board will decide the case whether or not an oral
presentation is made. Oral presentation may be
requested Board as well.
Making a decision
Board members review all available information
related to each complaint, including oral
presentations, and arrive at a fair and impartial
decision.
Every effort is made to decide the case within 40
days of the date that all requested information is
received by the Board. Since the Baord generally
meets once a month, it may take more than a month
before the Board can consider some cases.
After a case is reviewed, the Board mails you a
decision letter and a form on which to accept or
reject the Board's decision. The decisions of the
Board are binding on Ford (and, in some cases, on
the dealer) but not on consumers who are free to
pursue other remedies available to them under state
or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or
write/call to the Board at the following
address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer
Assistance Center at 1-800-392-3673 (Ford), TDD
for the hearing impaired: 1-800-232-5952 or by
writing to the Center at the following address:
Customer assistance
196

Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
GETTING ASSISTANCE OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign country,
contact the appropriate foreign embassy or
consulate. These officials can inform you of local
vehicle registration regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can only get fuel
with an anti-knock index lower than is
recommended for your vehicle, contact a district or
owner relations/customer assistance office.
The use of leaded fuel in your vehicle without
proper conversion may damage the effectiveness of
your emission control system and may cause engine
knocking or serious engine damage. Ford Motor
Company/Ford of Canada is not responsible for any
damage caused by use of improper fuel.
In the United States, using leaded fuel may also
result in difficulty importing your vehicle back into
the U.S.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Customer assistance
197

²The Federal Communications Commission (FCC)
and Canadian Radio Telecommunications
Commission (CRTC) regulate the use of mobile
communications systems - such as two-way
radios, telephones and theft alarms - that are
equipped with radio transmitters. Any such
equipment installed in your vehicle should comply
with FCC or CRTC regulations and should be
installed only by a qualified service technician.
²Mobile communications systems may harm the
operation of your vehicle, particularly if they are
not properly designed for automotive use or are
not properly installed. When operated, such
systems may cause the engine to stumble or stall.
In addition, such systems may be damaged or
their performance may be affected by operating
your vehicle. (Citizens band [CB] transceivers,
garage door openers and other transmitters with
outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse
effects or damage that may result from the use of
such equipment.
Customer assistance
202

Accessory delay ........ 49
Air bag supplemental
restraint system ........ 83
and child
safety seats ............. 85
description .............. 84
disposal .................... 88
indicator light ......... 87
passenger air bag ... 86
Air conditioning
automatic
temperature control
system . 22,23,24,25,27
Anti-theft system . 60,67
arming the system .. 60
disarming a triggered
system ..................... 62
Automatic transaxle. 105
driving
with .......... 107,108,109
Brakes ...................... 101
anti-lock .......... 101,102
anti-lock brake
system (ABS)
warning light ......... 102
fluid, checking and
adding .................... 141
shift interlock ........ 105
Break-in period ........ 2,3
Cargo area shade ...... 55
Cargo cover ............... 55
Cargo net ................... 54
CD changer. 37,38,39,40
Cellular telephone
(see your Cellular
Phone Guide) ............ 52
Child safety seats
attaching with tether
straps ....................... 94
in rear seat ......... 92,94
tether anchorage
hardware ................. 95
Cleaning
your vehicle
.............. 175
engine
compartment ......... 176
exterior .................. 176
exterior lamps ....... 178
interior ................... 179
plastic parts .......... 178
washing .................. 175
waxing ................... 176
wheels .................... 176
wiper blades .......... 178
Console ...................... 52
Controls
power seat ............... 71
Coolant .................... 145
checking
and adding ............ 143
refill capacities ...... 145
Customer Assistance
Ford accessories
for your
vehicle ..... 198,199,200
Ford Extended
Service Plan .......... 190
Getting assistance
outside the
U.S. and Canada ... 197
Getting roadside
assistance .............. 189
Getting the service
you need ........ 191,192
Ordering additional
owner's literature . 203
The Dispute
Settlement Board . 193
194,195,196
Defrost
rear window ............ 18
Doors
central unlocking .... 50
Index
205