phone Mercury Villager 1998 Owner's Manuals

FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804

If you lose yourWarranty Guide,you can get a new one free of
charge. Contact any Ford or Lincoln-Mercury dealer, or refer to the
addresses and phone numbers on the first page of this Owner's
Guide.
Ford's Extended Service Plan (ESP)
More Protection for Your Vehicle
You can get more protection for your new car or light truck by
purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is
the only extended service program with the Ford name on it
and the only service contract backed by Ford Motor Company.
Ford ESP is an optional service contract, backed and administered
by Ford. It provides:
mprotection against repair costs after your Bumper to Bumper
Warranty expires;
and
mother benefits during the warranty period (such as:
reimbursement for rentals; coverage for certain maintenance
and wear items).
You may purchase Ford ESP from any participating Ford or
Lincoln-Mercury Motor Company dealer. There are several Ford
ESP plans available in various time-and-mileage
combinations. Each plan can be tailored to fit your own driving
needs, including reimbursement benefits for towing and
rental. (In Hawaii, rules vary. See your dealer for details.)
When you purchase Ford ESP, you receive peace-of-mind
protection throughout the United States and Canada, provided by
a network of more than 5,100 participating Ford Motor
Company dealers.
NOTE: Repairs performed outside the United States and
Canada are not eligible for ESP coverage.
4

Rear Seat Radio Control Operation
How to turn the rear seat radio controls on and off
Press memory preset buttons ª3º and ª5º simultaneously on the
face of your radio to turn the rear seat radio controls on. A
headphones symbol (
) will appear in the display when the
rear seat controls are on. Press ª3º and ª5º simultaneously again
to turn rear seat radio controls off.
How to adjust the volume
Press the right (+) side of the ªVOLUMEº rocker switch to
increase volume, and push the left (±) side to decrease the volume
of the rear speakers.
NOTE: Rear seat control volume can be set no higher than
current radio setting.
Rear seat radio controls (if equipped)
Electronic Sound Systems
47

Using the ªPROGRAM ADVANCEº button
This button has different functions depending on the audio
source. In radio mode, pressing this button will cycle through the
memory presets for the given frequency band (AM, FM1,
FM2). In the cassette mode, pressing this button will change tape
sides. During the CD operation, this button will cycle through
the discs (one button push, one disc advance).
Using the ªSOURCE SELECTº button
This button will cycle through all modes. The cycle order is as
follows: AM, FM1, FM2, tape, CD (if equipped).
How to turn the speakers on and off
When the rear seat controls are on, push the ªSPKRS, ON-OFFº
button to turn all speakers off. Push again to turn all
speakers on.
Using headphones with the rear seat controls
Two 3.5 mm headphone jacks have been provided on the rear
seat controls. Plug headphones into the provided jack(s) to operate
headphones. Note that the headphones can be used only when
the speakers are off.
Using the ªSEEKº button
This button has different functions for each source (mode). In
radio mode, pressing ªSEEKº proceeds to the previous or next
station. In cassette mode, this button is an Automatic Music Search
(AMS), moving to the next or previous selection on the tape. In
CD mode, this button moves to the beginning of the next or
previous track.
48

If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
If you live in the U.S. and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Center.
To process your request, the Ford Customer Assistance Center
needs the following information:
myour telephone number(s) (both business and home)
mthe name of the dealer and the city where the dealership is
located
mthe year and make of your vehicle
mthe date purchased
mthe current mileage on your vehicle
myour 17-digit Vehicle Identification Number (VIN)
If you still have a complaint involving a warranty dispute, you
may wish to contact the Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan (CAMVAP) in
Canada.
Customer Assistance
347

mthe file number assigned to your application
mthe toll-free phone number of the DSB's independent
administrator
Your dealership and a Ford Motor Company representative are
asked to submit statements at this time.
To review your case properly, the Board needs the following
information:
mlegible copies of all documents and maintenance or repair
orders relevant to the case
mthe year, make, model and Vehicle Identification Number
(VIN) listed on your vehicle ownership license
mthe date of repair(s) and mileage at the time of occurrence(s)
mthe current mileage
mthe name of the dealer who sold or serviced the vehicle
ma brief description of your unresolved concern
ma brief summary of the action taken with the dealer and Ford
Motor Company
mthe names (if known) of all the people you contacted at the
dealership
ma description of the action you expect to resolve your concern
Should your case NOT qualify for review, a letter of
explanation will be mailed to you.
Oral presentations
If the involved vehicle is within 36 months and 36,000 miles of
the warranty start date, you have the right to make an oral
presentation before the Board. Indicate your choice to do so
on the application. Oral presentations may also be requested by
the Board.
350

Ford of Canada Customer Assistance
If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
Please have the following information available when
contacting the Customer Assistance Centre:
myour telephone number (both business and home)
myour Vehicle Identification Number (VIN) listed on your
vehicle ownership license
mthe year and make of your vehicle
mthe date purchased
mthe name of the dealer and the city where the dealership is
located
mthe current mileage on your vehicle
Mediation/Arbitration Program (Canada Only)
In those cases where you continue to feel that the efforts by Ford
and the dealer to resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
352

You may also have difficulty importing your vehicle back into
the U.S. if you use leaded fuel.
If your vehicle must be serviced while you are traveling or living
in Central or South America, the Caribbean, or the Middle
East, contact the nearest Ford dealership. If the dealership cannot
help you, contact:
If you are in other foreign countries, contact the nearest Ford
dealership. If the dealership cannot help you, they can direct you to
the appropriate Ford affiliate office.
If you buy your vehicle in North America and then relocate
outside of the U.S. or Canada, register your Vehicle Identification
Number and new address with Ford Motor Company Export
Operations.
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
354

Safety Equipment
Vehicle Security Systems
Travel Equipment
Aero Hood Deflector
Bike Rack Adaptor (Attaches to Base Roof Rack)
Four Season Base Roof Rack
Multi Sport Removable Rack
Multi Sport Bike Adaptor
Multi Sport Ski/Snowboard Adaptor
Multi Sport Water Sport Adaptor
Ski Rack Adaptor (Attaches to Base Roof Rack)
NOTE: When adding accessories, equipment, passengers, and
luggage to your vehicle, do not exceed the total weight
capacity of the vehicle or of the front or rear axle
(GVWR, GAWR as shown on the Safety Compliance
Certification Label). Consult your dealer for specific
weight information.
NOTE: Devices that emit radio frequency (RF) energy such as
AM/FM radios, mobile communication systems
(two-way radios, telephones) and radio controlled
security systems, are subject to the rules and regulations
of the Federal Communications Commission (FCC) 47
CFR Parts 2 and 15. Any such system installed in your
vehicle should comply with those rules and should
be installed only by a qualified technician. In addition,
to insure continued compliance with the FCC's
requirements, RF devices must not be modified or
changed in a manner not expressly approved by Ford
Motor Company.
Accessories
357