towing Mercury Villager 1999 s User Guide

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford offers a
complimentary roadside assistance program. This program is separate
from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60,000 km (36,000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80,000 km (50,000 miles) on Lincoln vehicles
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your Ford or Lincoln-Mercury dealer.
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²fuel delivery
²towing to the nearest Ford of Canada or Ford Motor Company
dealership, or towing to your selling dealership if within 56 km (35
miles). Even non-warranty related tows, like accidents or getting stuck
in the mud or snow, are covered (some exclusions apply, such as
impound towing or repossession).
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, it's found in
the Roadside Assistance book in the glove compartment.
To receive roadside assistance in the United States for Ford or Mercury
vehicles, call 1-800-241-3673 or if you own a Lincoln vehicle, call
1±800±521±4140. In Canada call 1±800±665±2006.
Should you need to arrange assistance for yourself, Ford will reimburse a
reasonable amount. To obtain information about reimbursement, call
1-800-241-3673 in the United States for Ford or Mercury vehicles; or if
you own a Lincoln vehicle, call 1±800±521±4140. Call 1±800±665±2006 in
Canada.
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241

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²Protection against repair costs after your New Vehicle Limited
Warranty period expires
²Other benefits during the warranty period (such as reimbursement for
rentals and towing.)
You may purchase Ford ESP from any participating Ford or
Lincoln/Mercury or Ford of Canada dealer. There are several plans
available in various time, distance and deductible combinations which
can be tailored to fit your own driving needs. Ford ESP also offers
reimbursement benefits for towing and rental coverage. (In Hawaii, rules
vary. See your dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,200 participating Ford, Lincoln/Mercury and Ford of Canada
dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Also, please be aware that some dealers offer service contracts that are
not backed by Ford Motor Company or Ford of Canada. On the surface,
many independent plans appear to be like Ford's. The problem is that
they can often require the use of non-factory approved parts and have
much more complex and restrictive claims coverage terms than Ford.
At Ford Motor Company and Ford of Canada, we are dedicated to
providing Ford, Lincoln and Mercury vehicle owners with programs that
will enhance your ownership experience and protect you from
unexpected repair bills. Genuine Ford ESP is the only Extended Service
Plan that enables us to provide that service.
Customer assistance
242

Comfort and convenience
Air conditioner
Air filtration systems
Cargo nets
Cargo organizers
Cargo shades
Cargo trays
Dash trim
Engine block heaters
Gear shift knob
Luggage presenter (Continental only)
Manual sliding rear window
Tire step
Travel equipment
Console
Console armrest
Daytime running lights
Factory luggage rack
Factory luggage rack adaptors
Fog lights
Framed luggage covers
Heavy-duty battery
Neutral towing transfer case kit (Explorer 4.0L only)
Off road lights
Pickup box rails
Removable luggage rack
Removable luggage rack adapters
Retractable bed hooks and loops
Running boards
Snow traction cables
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250

Soft luggage cover
Speed control
Towing mirrors
Trailer hitch
Trailer hitch bars and balls
Trailer hitch wiring adaptor
Protection and appearance equipment
Air bag anti-theft locks
Bed mat/bedliner tailgate covers
Bed mats
Bedliners
Car/truck covers
Cargo liners, interior
Carpet floor mats
Cleaners, waxes and polishes
Flat splash guards
Front end covers (full and mini)
Hood deflectors
Locking gas cap
Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Rallye bars
Rear air deflectors
Rear decklid spoilers
Side window air deflectors
Spare tire lock
Step bumpers
Step/sill plates
Tailgate covers
Customer assistance
251

GVWR (Gross Vehicle Weight
Rating) .......................................165
calculating ...............................165
definition .................................165
driving with a heavy load ......165
location ....................................165
Hazard flashers .........................171
Head restraints .........................110
Headlamps ...................................19
aiming ......................................230
autolamp system .......................20
bulb specifications ..................229
daytime running lights .............19
flash to pass ..............................20
high beam ..............................7,20
turning on and off ....................19
warning chime ..........................11
Heating ........................................21
heating and air conditioning
system .......................................21
Hood ..........................................192
Ignition ................................237,238
positions of the ignition ...........81
Infant seats (see Safety seats) 137
Inspection/maintenance (I/M)
testing ........................................224
Instrument panel
cleaning ...................................233
cluster ..........................................6
lighting up panel and
interior .......................................19
location of components ..............6
Jump-starting your vehicle ......185
Keys
key in ignition chime ...............10
positions of the ignition ...........81
Lamps
autolamp system .......................20
bulb replacement
specifications chart ................229
cargo lamps ...............................19
daytime running light ...............19headlamps .................................19
headlamps, flash to pass ..........20
instrument panel, dimming .....19
interior lamps ...........................99
replacing
bulbs ............225,226,227,228,229
Lane change indicator
(see Turn signal) ........................86
Liftgate ......................................106
Lights, warning and indicator ......6
air bag ..........................................6
anti-lock brakes (ABS) .......8,158
brake ............................................7
charging system ..........................6
cruise indicator ...........................8
door ajar ......................................7
high beam ...................................7
low fuel ........................................8
low washer fluid .......................10
oil pressure .................................7
overdrive off ..............................10
safety belt ...................................7
service engine soon ....................9
speed control ............................85
turn signal indicator ...................8
Load limits .................................165
GAWR ......................................165
GVWR ......................................165
trailer towing ..........................165
Locks
childproof ..................................90
doors ..........................................90
Lubricant specifications ....236,237
Message center ......................15,16
Mirrors .........................................97
cleaning ...................................234
heated ........................................92
side view mirrors (power) .......91
Moon roof ..................................100
Motorcraft parts .................220,235
Octane rating ............................219
Odometer .....................................13
Index
257

Overdrive ..............................87,164
Panic alarm feature, remote
entry system ..............................101
Parking brake ............................158
Parts (see Motorcraft parts) ....235
Power distribution box
(see Fuses) ...............................176
Power door locks ........................90
Power steering ..........................159
fluid, checking and adding ....202
fluid, refill capacity ................235
fluid, specifications ..........236,237
Radio ............................................40
Relays .................................172,179
Remote entry system ........100,101
illuminated entry ....................102
locking/unlocking doors .........101
panic alarm .............................101
replacement/additional
transmitters .............................103
replacing the batteries ...........102
Roof rack ...................................170
Safety belts (see Safety
restraints) ......124,125,126,127,128
Safety Compliance
Certification Label ....................239
Safety defects, reporting ..........254
Safety
restraints .......124,125,126,127,128
cleaning the safety belts .130,234
extension assembly ................129
for adults ...................125,126,127
for children ......................135,136
lap belt ....................................128
warning light and
chime ........................7,10,129,130
Safety seats for children ..........137
Seat belts (see Safety
restraints) ..................................124
Seats ..........................................110
child safety seats ....................137
cleaning ...................................234memory seat ...........................113
Servicing your vehicle ..............191
Spark plugs,
specifications ...............235,237,238
Specification chart,
lubricants ............................236,237
Speed control ..............................81
Speedometer ...............................12
Starting your vehicle .........152,154
jump starting ..........................185
Steering wheel
controls ......................................85
tilting .........................................88
Tachometer .................................11
Temperature control
(see Climate control) .................21
Tilt steering wheel ......................88
Tires .............................179,212,213
changing ....................179,180,182
checking the pressure ............213
replacing ..................................214
rotating ....................................213
snow tires and chains ............215
tire grades ...............................213
treadwear ................................212
Towing ................................166,213
trailer towing ..........................166
wrecker ....................................190
Transaxle
automatic operation ...............160
fluid, refill capacities ..............235
lubricant specifications ..........237
Transmission
fluid, checking and adding
(automatic) .............................202
Trip odometer .............................13
Turn signal ...............................8,86
Vehicle dimensions ...................238
Vehicle Identification Number
(VIN) ..........................................240
Vehicle loading ..........................165
Ventilating your vehicle ...........156
Index
258

Warning chimes ......................10,11
Warning lights (see Lights) .........6
Washer fluid ..............................198
Water, Driving through .............164
Windows
power .........................................89
rear wiper/washer .....................87Windshield washer fluid and
wipers ..........................................87
checking and cleaning ............211
operation ...................................86
replacing wiper blades ...........211
Wrecker towing .........................190
Index
259