maintenance Mercury Villager 1999 s Workshop Manual

Remove any exterior accessories, such as antennas, before entering a car
wash. If you have wax applied to the vehicle at a commercial car wash, it
is recommended that you clean the wiper blades and windshield as
described inCleaning the wiper blades and windshield.
After washing, apply the brakes several times to dry them.
Waxing your vehicle
Waxing your vehicle on a regular basis will reduce minor scratches and
paint damage.
Wax when water stops beading on the surface. This could be every three
or four months, depending on operating conditions.
Use only carnauba or synthetic-based waxes. Use cleaning fluid or
alcohol with a clean cloth to remove any bugs before waxing vehicle. Use
tar remover to remove any tar spots.
Avoid getting wax on the windshield, or on any surfaces which appear
coarse or bumpy. If you have wax applied at a commercial car wash, it is
recommended that you clean the wiper blades and windshield as
described inCleaning the wiper blades and windshield.
Repairing paint chips
Minor scratches or paint damage from road debris may be repaired with
the Ultra Touch Prep and Finishing Kit (#F7AZ-19K507±BA), Lacquer
Touch-up Paint (#ALBZ-19500±XXXXA), or Exterior Acrylic Spray
Lacquer (#ALAZ-19500±XXXXA) from the Ford Car Care Chemicals line.
Please note that the part numbers (shown as XXXX above) will vary with
your vehicle's specific coloring. Observe the application instructions on
the products.
Remove particles such as bird droppings, tree sap, insect remains, tar
spots, road salt and industrial fallout immediately.
Cleaning the wheels
Wash with the same detergent as the body of your vehicle. Do not use
acid-based or alcohol-based wheel cleaners, steel wool, fuel or strong
detergents. Never use abrasives that will damage the finish of special
wheel surfaces. Use a tar remover to remove grease and tar.
The brushes used in some automatic car washes may damage the finish
on your wheels. Before going to a car wash, find out if the brushes are
abrasive.
Maintenance and care
231

Cleaning the engine
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
²Take care when using a power washer to clean the engine. The high
pressure fluid could penetrate the sealed parts and cause damage.
²Do not spray with cold water to avoid cracking the engine block or
other engine components.
²Never apply anything to the drive belt (including belt dressing).
²Cover the highlighted areas to prevent water damage when cleaning
the engine.
²Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
Cleaning non-painted plastic exterior parts
Use vinyl cleaner for routine cleaning. Clean with a tar remover if
necessary. Do not clean plastic parts with thinners, solvents or
petroleum-based cleaners.
Maintenance and care
232

Cleaning the exterior lamps
Wash with the same detergent as the exterior of your vehicle. If
necessary, use a tar remover such as Ford Extra Strength Tar and Road
Oil Remover (B7A-19520±AA) or tar remover if necessary.
To avoid scratching the lamps, do not use a dry paper towel, chemical
solvents or abrasive cleaners.
Cleaning the wiper blades, windshield and rear windshield
If the wiper blades do not wipe properly, clean the wiper blade rubber
element with undiluted windshield washer solution or a mild detergent.
To avoid damaging the blades, do not use fuel, kerosene, paint thinner or
other solvents.
If the wiper still does not wipe properly, this could be caused by
substances on the windshield or rear windshield such as tree sap and
some hot wax treatments used by commercial car washes. Clean the
outside of the windshield or rear windshield with a non-abrasive cleaner
such as Ford Ultra-Clear Spray Glass Cleaner, (E4AZ-19C507±AA),
available from your Ford Dealer.Do notuse abrasive cleansers on glass
as they may cause scratches. The windshield or rear windshield is clean
if beads do not form when you rinse it with water. The windshield, rear
windshield and wiper blades should be cleaned on a regular basis, and
blades or rubber elements replaced when worn.
Cleaning the instrument panel
Clean with a damp cloth, then dry with a dry cloth.
Avoid cleaner or polish that increases the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the driver
from undesirable windshield reflection.
Cleaning the overhead console
Clean with a damp cloth, then wipe dry with a dry cloth.
Avoid cleaner or polish that increases the gloss of the console. The dull
finish in this area helps protect the driver from undesirable windshield
reflection.
Underbody
Flush the complete underside of vehicle frequently. Keep body drain
holes unplugged. Inspect for road damage.
Maintenance and care
233

Cleaning the built-in child seat (if equipped)
Clean with mild soap and water. Do not use household cleaning products
because they may weaken the safety belt webbing or damage the vinyl
parts of the seat.
The child seat liner is removable and may be machine-washed and air dried.
Cleaning the interior fabric
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Do not use household or glass cleaners.
These agents can stain and discolor the fabric. Use a mild soap and
water solution if necessary.
Cleaning leather seats (if equipped)
To clean, simply use a soft cloth dampened with water and a mild soap.
Wipe the leather again with a damp cloth to remove soap residue. Dry
with a soft cloth. For tougher soiling concerns, Ford recommends using
the Deluxe Leather Care Kit F8AZ-19G253±AA, which is available from
your Ford Dealer. This mild cleaner and special pad, cleans the leather
and maintains its natural beauty. Follow the instructions on the cleaner
label. Regular cleaning of your leather upholstery helps maintain its
resiliency and color.
Do not use household cleaning products, alcohol solutions,
solvents or cleaners intended for rubber, vinyl or plastics.
Cleaning and maintaining the safety belts
Clean the safety belts with a mild soap solution recommended for
cleaning upholstery or carpets. Do not bleach or dye the belts, because
these actions may weaken the belt webbing.
Check the safety belt system periodically to make sure there are no
nicks, wear or cuts. If your vehicle has been involved in an accident,
refer to theSafety belt maintenancesection in theSeating and safety
restraintschapter.
Inside windows
Use Ultra-Clear Spray Glass Cleaner (E4AZ-19C507±AA) for the inside
windows if they become fogged.
Cleaning mirrors
Do not clean your mirrors with a dry cloth or abrasive materials. Use a
soft cloth and mild detergent and water. Be careful when removing ice
from outside mirrors because you may damage the reflective surface.
Maintenance and care
234

MOTORCRAFT PART NUMBERS
Component 3.3L V6 engine
Engine air filter element FA-1121
Cabin air filter FP-27
Fuel filter FG-993
Battery (standard) BXT-35
Battery
1BXT-24F
Oil filter FL-2007
PCV Valve EV-217
Spark plugs
2AGSP-32FP
1Standard for Canada. Included with trailer tow package and rear A/C.
2Refer to Vehicle Emissions Control Information (VECI) decal for spark
plug gap information.
REFILL CAPACITIES
Fluid Ford Part Name Capacity
Engine oil (includes
filter change)Motorcraft SAE 5W-30
Super Premium Motor
Oil4.0L (4.2 quarts)
Brake fluid High Performance
DOT 3 Motor Vehicle
Brake FluidFill to line on reservoir
Power steering fluid Motorcraft MERCONt
AT FFill to line on reservoir
Automatic transaxle
fluidMotorcraft MERCONt
AT F8.3L (8.8 quarts)
Engine coolant
1Premium Engine
Coolant10.6L (11.2 quarts)
Fuel tank N/A 75.7L (20.0 gallons)
Windshield washer
fluidUltra-Clear Windshield
Washer ConcentrateFill to line on reservoir
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
Capacities and specifications
235

THE DISPUTE SETTLEMENT BOARD (U.S. only)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford/Mercury and Lincoln cars and Ford/Mercury and
Lincoln light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Customer assistance
245

Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln-Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln-Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
Customer assistance
246

Accessory delay ..........................90
Air bag supplemental restraint
system ........................................131
and child safety seats ............133
description ..............................131
disposal ....................................135
driver air bag ..........................133
indicator light ......................6,135
operation .................................133
passenger air bag ...................133
Air cleaner filter .........204,205,235
Air conditioning ..........................21
automatic temperature
control system ..........................29
Air filter, cabin ..........................207
Anti-theft system ......................104
arming the system ..................104
disarming a triggered
system .....................................105
disarming an untriggered
system .....................................105
Automatic transaxle .................160
driving with .............................161
fluid, refill capacities ..............235
fluid, specification ..................237
Battery .......................................205
acid, treating emergencies .....205
charging system warning
light ..............................................6
jumping a disabled battery ....185
maintenance-free ....................205
replacement, specifications ...235
servicing ..................................205
Brakes ........................................157
anti-lock ............................157,158
anti-lock brake system (ABS)
warning light ........................8,158
brake warning light ....................7
fluid, checking and adding ....197
fluid, refill capacities ..............235
fluid, specifications ..........236,237
lubricant specifications ...236,237parking ....................................158
shift interlock ..........................160
Break-in period .............................2
Capacities for refilling fluids ....235
Cargo cover ...............................108
Cargo net ............................107,108
CD changer .................................76
Child safety restraints ..............136
child safety belts ....................136
child safety seats ....................137
Child safety seats ......................137
attaching with tether straps ..141
built-in child seat ...................137
in front seat ............................138
in rear seat .......................138,141
tether anchorage hardware ...143
Cleaning your vehicle ...............230
built-in child seat .....148,151,234
engine compartment ..............232
exterior .............................231,233
exterior lamps .........................233
instrument panel ....................233
interior ..............................233,234
mirrors .....................................234
plastic parts ............................232
safety belts ..............................234
washing ....................................230
waxing .....................................231
wheels ......................................231
windows ..................................234
wiper blades ............................233
Clock ..................................47,59,71
Console
overhead ...............................97,98
Controls ........................93,94,95,96
power seat ...............................111
steering column ........................85
Coolant ...............................198,201
checking and adding ..............199
refill capacities .................201,235
specifications ...................236,237
Customer Assistance ................241
Index
255

GVWR (Gross Vehicle Weight
Rating) .......................................165
calculating ...............................165
definition .................................165
driving with a heavy load ......165
location ....................................165
Hazard flashers .........................171
Head restraints .........................110
Headlamps ...................................19
aiming ......................................230
autolamp system .......................20
bulb specifications ..................229
daytime running lights .............19
flash to pass ..............................20
high beam ..............................7,20
turning on and off ....................19
warning chime ..........................11
Heating ........................................21
heating and air conditioning
system .......................................21
Hood ..........................................192
Ignition ................................237,238
positions of the ignition ...........81
Infant seats (see Safety seats) 137
Inspection/maintenance (I/M)
testing ........................................224
Instrument panel
cleaning ...................................233
cluster ..........................................6
lighting up panel and
interior .......................................19
location of components ..............6
Jump-starting your vehicle ......185
Keys
key in ignition chime ...............10
positions of the ignition ...........81
Lamps
autolamp system .......................20
bulb replacement
specifications chart ................229
cargo lamps ...............................19
daytime running light ...............19headlamps .................................19
headlamps, flash to pass ..........20
instrument panel, dimming .....19
interior lamps ...........................99
replacing
bulbs ............225,226,227,228,229
Lane change indicator
(see Turn signal) ........................86
Liftgate ......................................106
Lights, warning and indicator ......6
air bag ..........................................6
anti-lock brakes (ABS) .......8,158
brake ............................................7
charging system ..........................6
cruise indicator ...........................8
door ajar ......................................7
high beam ...................................7
low fuel ........................................8
low washer fluid .......................10
oil pressure .................................7
overdrive off ..............................10
safety belt ...................................7
service engine soon ....................9
speed control ............................85
turn signal indicator ...................8
Load limits .................................165
GAWR ......................................165
GVWR ......................................165
trailer towing ..........................165
Locks
childproof ..................................90
doors ..........................................90
Lubricant specifications ....236,237
Message center ......................15,16
Mirrors .........................................97
cleaning ...................................234
heated ........................................92
side view mirrors (power) .......91
Moon roof ..................................100
Motorcraft parts .................220,235
Octane rating ............................219
Odometer .....................................13
Index
257

Item Information
Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity 75.7L (20.0 gallons)
Engine oil capacity (includes filter
change)4.0L (4.2 quarts). Use Motorcraft
SAE 5W-30 Super Premium Motor
Oil, Ford specification
WSS-M2C153-G.
Tire size and pressure Refer to the Certification Label on
inside of driver's door.
Hood release Pull handle under the left side of
the instrument panel.
Coolant capacity
110.6L (11.2 quarts)
Power steering fluid capacity Fill to line on reservoir. Use
Motorcraft MERCONtAT F.
Automatic transmission fluid
capacity
28.3L (8.8 quarts). Use Motorcraft
MERCONtAT F.
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONtand MERCONtV are not interchangeable. DO NOT
mix MERCONtand MERCONtV. Refer to your Scheduled Maintenance
Guide to determine the correct service interval.
Filling station information
264