Mercury Villager 2001 Owner's Manuals

Cleaning and maintaining the safety belts
Clean the safety belts with a mild soap solution recommended for
cleaning upholstery or carpets. Do not bleach or dye the belts, because
these actions may weaken the belt webbing.
Check the safety belt system periodically to make sure there are no
nicks, tears or cuts. If your vehicle has been involved in an accident,
refer to theSafety belt maintenancesection in theSeating and safety
restraintschapter.
Cleaning leather seats (if equipped)
To clean, simply use a soft cloth dampened with water and a mild soap.
Wipe the leather again with a damp cloth to remove soap residue. Dry
with a soft cloth. For tougher soiling concerns, Ford recommends using
the Deluxe Leather Care Kit F8AZ-19G253±AA, which is available from
your Ford Dealer. This mild cleaner and special pad, cleans the leather
and maintains its natural beauty. Follow the instructions on the cleaner
label. Regular cleaning of your leather upholstery helps maintain its
resiliency and color.
Do not use household cleaning products, alcohol solutions,
solvents or cleaners intended for rubber, vinyl or plastics.
Cleaning the interior fabric
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Do not use household or glass cleaners.
These agents can stain and discolor the fabric. Use a mild soap and
water solution if necessary.
Cleaning the built-in child seat (if equipped)
Clean with mild soap and water. Do not use household cleaning products
because they may weaken the safety belt webbing or damage the vinyl
parts of the seat.
The child seat liner is removable and may be machine-washed and air
dried.
Maintenance and care
231

MOTORCRAFT PART NUMBERS
Component 3.3L V6 engine
Engine air filter element FA-1121
Cabin air filter FP-27
Fuel filter FG-993
Battery BXT-24-F
Oil filter FL-2007
PCV Valve EV-217
Spark plugs
1AGSP-32FP
1Refer to Vehicle Emissions Control Information (VECI) decal for spark
plug gap information.
REFILL CAPACITIES
Fluid Ford Part Name Capacity
Engine oil (includes
filter change)Motorcraft SAE 5W-30
Super Premium Motor
Oil4.0L (4.2 quarts)
Brake fluid High Performance
DOT 3 Motor Vehicle
Brake FluidFill to line on reservoir
Power steering fluid Motorcraft MERCONt
AT FFill to line on reservoir
Automatic transaxle
fluidMotorcraft MERCONt
AT F8.3L (8.8 quarts)
Engine coolant
1Premium Engine
Coolant10.6L (11.2 quarts)
Fuel tank N/A 75.7L (20.0 gallons)
Windshield washer
fluidUltra-Clear Windshield
Washer ConcentrateFill to line on reservoir
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
Capacities and specifications
232

LUBRICANT SPECIFICATIONS
Item Ford part
nameFord part
numberFord
specification
Brake fluid High
Performance
DOT 3 Motor
Vehicle Brake
FluidC6AZ-19542-AB ESA-M6C25-A
and DOT 3
Door
weatherstripsSilicone
LubricantF7AZ-19G208-BA
and
F5AZ-19553-AAESR-M13P4-A
Engine coolant Ford Premium
Engine Coolant
(green colored)VC-4±A (in
Canada,
Motorcraft
CXC-8-B)ESE-M97B44-A
Engine oil Motorcraft SAE
5W-30 Super
Premium Motor
OilXO-5W30-QSP WSS-M2C153-G
with API
Certification
Mark
Door latch, hood
latch, auxiliary
hood latch, door
and liftgate
hinges, striker
plates, seat
tracks, fuel filler
door hinge.Multi-Purpose
GreaseD0AZ-19584-AA
or
F5AZ-19G209-AAESB-M1C93-B or
ESR-M1C159-A
Lock cylinders Penetrating and
Lock LubricantMotorcraft XL-1 none
Power steering
fluidMotorcraft
MERCONtAT FXT-2-QDX MERCONt
Automatic
transaxleMotorcraft
MERCONtAT FXT-2-QDX MERCONt
Capacities and specifications
233

Item Ford part
nameFord part
numberFord
specification
Disc brake
caliper railsSilicone Brake
Caliper Grease
and Dielectric
CompoundD7AZ-19A331-A
(Motorcraft
WA-10)ESE-M1C171-A
Constant
velocity jointsCV Joint Grease
(High Temp.)E43Z-19590-A ESP-M1C207-A
Windshield
washer fluidUltra-clear
Windshield
Washer
ConcentrateC9AZ-19550-AC ESR-M17P5-A
ENGINE DATA
Engine 3.3L V6 engine
Cubic inches 200
Required fuel 87 octane
Firing order 1-2-3-4-5-6
Spark plug gap 1.0-1.1 mm (0.039-0.043 inch)
Ignition system
1Distributor ignition system
Compression ratio 8.9:1
1This ignition system meets all Canadian Interference-Causing
Equipment standard requirements regulating the impulse electrical field
strength of radio noise.
VEHICLE DIMENSIONS
Vehicle dimensions mm (in)
(1) Overall length 4 933.4 (194.2)
(2) Overall width 1 902.5 (74.9)
(3) Overall height (with luggage rack) 1 780.5 (70.1)
(4) Wheelbase 2 849.9 (112.2)
(5) Track - Front 1 610.4 (63.4)
(5) Track - Rear 1 610.4 (63.4)
Capacities and specifications
234

2
5
3
1
4
Capacities and specifications
235

IDENTIFYING YOUR VEHICLE
Certification label
The National Highway Traffic Safety
Administration Regulations require
that a Certification Label be affixed
to a vehicle and prescribe where the
Certification Label may be located.
The Certification Label is located on
the front door latch pillar on the
driver's side.
Vehicle identification number
The vehicle identification number is
attached to a metal tag and is
located on the driver side
instrument panel and under the
liftgate scuff plate at the bottom of
the liftgate opening. (Please note
that in the graphic XXXX is
representative of your vehicle
identification number.)
Engine and transmission serial number
The engine serial number is stamped on the engine block, and the
transmission serial number is on the transmission case.
MFD. BY FORD MOTOR CO. DATE: XX/XX GVWR: XXXXLB/ XXXXKGFRONT GAWR: XXXXLB/ XXXXKG
WITH PXXX/XXXXXXX TIRES
XXXX.XXX RIMS
AT XX PSI/ XXX kPa COLD SINGLE
VIN: XXXXXXXXXXXXXXXXX TYPE: XXX
THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE
EXT PAINT COLORS: XX XX RC: XX DSO:
SAFETY STANDARDS IN EFFECT ON THE DATE OF MANUFACTURE SHOWN ABOVE.
AT XX PSI/ XXX kPa COLD SINGLE XXXX.XXX RIMS WITH PXXX/XXXXXXX TIRES REAR GAWR: XXXXLB/ XXXXKG
G R AXLEDRK
XXX X X X
XXX-XXXXXXX-XXfUVUXX XX
XXXXX INT TR TR SPR
FOXXX
TOXXX TP/PS
XXXXXXXXXXXXXXXXX
Capacities and specifications
236

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)
²protection against covered repair costs after your Bumper to Bumper
Warranty expires
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company or Ford of Canada dealership
authorized for warranty repairs. Certain warranty repairs require special
training though, so not all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership
can not assist you, then contact the Customer Relationship Center.
Customer assistance
237

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Ford Motor Company and Ford of Canada dealerships also carry quality
parts and accessories, providing you with equipment reliability.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Customer assistance
238

If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business)
²The name of the dealer and the city where the dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), available in all of Canada (except
Quebec).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
Customer assistance
239

replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Customer assistance
240