ABS MITSUBISHI OUTLANDER XL 2011 User Guide

Customer assistance/Reporting Safety Defects
8-5
8 Important facts to know in case of an acci-
dent
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We hope you will never be involved in an accident, but there is
always that potential danger. So, please be sure to buckle up
and drive safely. In the event of an accident
Remain calm.

Check for injuries. Report all injuries to the police, and, if
necessary, call for an ambulance.

Record all the details of the accident. This will provide
you with accurate records of the accident for discussions
with your insurance company and other persons who may
be acting on your behalf. Key information to discuss with your insurance
company
Understand your repair estimate before approving repairs.

Choosing the repair shop and the brands of parts that they
use on your vehicle is your decision.

Ask for genuine Mitsubishi Motors parts. Many times, to
save money, your insurance company will recommend
imitation parts that do not meet the original specifications
of fit, finish, corrosion resistance or workmanship. Mitsubishi Motors built-in protection The strength and integrity built into your Mitsubishi vehicle is
the result of a specific design referred to as “Energy Manage-
ment”. Individual body parts are designed to act as one unit in
the event of an accident. Shock waves are absorbed by protec-
tive panels or are channeled around the passenger compart-ment. This important feature is possible because high tensile
steel is used in Mitsubishi panels and structural parts, some-
thing that cannot be guaranteed by the manufacturers of imita-
tion parts. All Genuine Mitsubishi body panels and support
brackets are designed and constructed as important protection
features in the event of an accident. By replacing body parts
with imitations, your vehicle may no longer meet original
equipment specifications.
Consumer rights (For vehicles sold in U.S.A.)As a consumer requesting repair on your vehicle, you have
consumer rights. Across the country, State Insurance Commis-
sioners have begun considering rules on the use of non-OEM
parts. This could mean that repair shops will have to disclose to
the consumer, when they intend to use non-OEM parts. Since
regulations are not consistent on this point, remember you have
a choice. So, if you want genuine Mitsubishi Motors parts, you
may have to specifically request them. Make certain your
insurance company understands imitations are not to be used in
the repair of your vehicle. You deserve the best genuine Mit-
subishi Motors parts. Genuine Mitsubishi Motors partsGenuine Mitsubishi Motors parts are built with the high quality
and durability standards you expect. Genuine Mitsubishi
Motors replacements parts are your guarantee that your vehicle
will have all the technological advantages and maintain the
style and protection of a brand new Mitsubishi Motors.
Remember to ask for genuine Mitsubishi Motors parts.
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