phone NISSAN ALTIMA 2016 L33 / 5.G Consumer Safety Air Bag Information Guide

For information about the BBB AUTO LINE in your area, please call us (NI\f\fAN) toll-free
at 1 -800 -NI\f\fAN -1 (1-800 -\b47 -72\b1). We will be happy to provide you with information
about BBB AUTO LINE. On the other hand, you may contact the BBB directly:

BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Blvd. \fuite \b00
Arlington, VA 22203-4838
1-800-955-5100

If you call the BBB, its staff will take down details of your complaint by telephone. They will
ask for the same information as described in \ftep 2.

The BBB AUTO LINE program consists of two parts: mediation and arbitration. The BBB
will attempt to assist you to resolve the problem during mediation. If a sati sfactory
resolution has not been achieved during mediation, you will have the opportunity to
personally present your case before an impartial arbitrator or three-person panel. The
arbitrator(s) will make a decision after the arbitration hearing.

The BBB will, in most cases, send you a final decision within forty (40) days - (plus seven if
you have not contacted the proper person from the dealership or NI\f\fAN ) unless you
delay the process. If you accept the decision, it will be legally binding on you and NI\f \fAN.
If you do not accept the decision, it will not be legally binding on you and NI\f\fAN.
(However, in some states, if the decision is not accepted, it may be introduced either by
you or by NI\f\fAN, as evidence in any potentially related court action.)

BBB AUTO LINE is an informal dispute settlement mechanism operated to comply with
applicable Federal law and regulations. In states where BBB AUTO LINE is available, you
are required to use BBB AUTO LINE before exercising rights or seeking remedies under
Tit le I of the Federal Magnuson- Moss Warranty Act, 15 U.\f.C. §2301, et. seq. If you
choose to seek remedies other than those created by Title I of the Magnuson -Moss
Warranty Act, (for example, under state law), that Federal Act does not require you to first
u se BBB AUTO LINE. The program is still available to you, however, and may be of
considerable assistance. \fome states specify that informal dispute settlement mechanisms
such as BBB AUTO LINE must be used before you may file a lawsuit under state law,
and/o r before you may have certain other rights or remedies available under state law. In
accordance with those states’ laws, NI\f\fAN requires the prior use of BBB AUTO LINE in
good faith before you resort to such other processes, file a lawsuit, or seek other r emedies
provide d by state law. Please see the \bupplement to 2016 NI\b\bAN Warranty Information
Booklet & 2016 NI\b\bAN Owner’s Manual for additional information.


201\b NI\f\fAN Consumer \fafety & Air Bag Information Guide 19

BBB AUTO LINE may not be available in all states. We, NI\f\fAN , would be pleased to
provide you wi th information about the availability of BBB AUTO LINE in your state. On the
other hand , you can call the BBB AUTO LINE telephone number listed on page 18.

NI\f\fAN vehicles less than three years old from date of original delivery with fewer than
3\b,000 mil es are eligible for the BBB AUTO LINE program.


NISSAN’S COMMITMENT
TO C\fSTOMER SATISFACTION

ASSISTAN\fE OUTSIDE OF WARRANTY
In our continuing effort to convey our commitment to service and customer satisfaction,
NI\f\fAN may occasionally offer to pay or reimburse for part or all of the cost of making
certain, specific repairs beyond or outside of the terms of the warranty for some specific
vehicle models. (\fome states refer to such programs as “adjustment programs .”) In such
circumstances, NI\f\fAN mails no tices to all known registered owners of affected vehicles.
You may additionally inquire of your authorized NI\f\fAN dealer or of NI\f\fAN directly
(through the 1 -800-NI\f\fAN -1 tele phone number ) of the applicability of such programs to
your vehicle.

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