NISSAN LEAF 2014 1.G Warranty Booklet
Manufacturer: NISSAN, Model Year: 2014, Model line: LEAF, Model: NISSAN LEAF 2014 1.GPages: 43, PDF Size: 0.34 MB
Page 31 of 43
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGESThis warranty does not cover incidental or
consequential damages such as loss of the
use of the vehicle, inconvenience or commer-
cial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights, which vary from
state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with this vehicle.You must also pay for labor charges to remove and
replace the part or accessory if it was not originally
installed on your vehicle by an authorized Nissan dealer.
WHAT NISSAN WILL DO
If the part or accessory to be repaired was originally
installed by an authorized Nissan dealer, it will be re-
moved and reinstalled after repair at no charge for parts
and labor. If the part or accessory was not installed by
an authorized Nissan dealer, the part or accessory will
be repaired or exchanged only. Any needed parts re-
placement will be made using Genuine Nissan or
Nissan approved new or remanufactured parts. Nissan
reserves the right to make changes at any time, without
notice, to production and service parts in their specifi-
cations, colors, and materials, including those used in
connection with warranty repairs. For this reason, when
approved by Nissan and at Nissan’s discretion, func-
tionally equivalent replacement parts may be used that
do not exactly match the original production part.
LIMITED WARRANTY ON GENUINE NISSAN REPLACEMENT PARTS AND GENUINE NISSAN ACCESSORIES127
Page 32 of 43
WHAT IS COVERED
Nissan2warrants to the first retail purchaser (“Original
Repairing Vehicle Owner”) , that Nissan will either repair
or replace the Genuine Nissan Outer Sheet Metal Pan-
els you install or have installed on your Nissan vehicle
should the purchased panels develop inside out rust-
through corrosion perforation. Replacement sheet
metal panels must be installed on vehicles owned and
operated in the United States and Canada. Nissan
warrants to the Original Repairing Vehicle Owner that
the replacement and refinishing of panels will be carried
out at no cost to the Original Repairing Vehicle Owner
subject to the exclusions listed.
WHAT IS NOT COVERED
This warranty becomes void when damage results from:
1. Accidents, collision, faulty installation, or any al- teration to the panel, panels, or vehicle that could
be reasonably expected to affect the performance
of the covered panels.
2. Environmental pollution or conditions, including acid rain, hail, or lightning.
3. Vehicle neglect, abuse, or use of the vehicle for unintended purposes.
4. Stone chips, scratches, or other paint damage that lead to surface rust damage.
5. Cleaning and polishing agents, chemicals, and sol- vents, including improper undercoating or use of
other rust prevention materials.
WHAT YOU MUST DO
The purchaser must present the Nissan Lifetime Re-
placement Panel Corrosion Warranty Form, original re-
ceipts and/or repair orders, and personal identification
to a Nissan LEAF certified dealership in order to invoke
this warranty. The dealership will then authorize the
replacement of the panels at a Nissan dealership’s
collision repair shop or an independent collision repair
shop.
WHAT NISSAN WILL DO
Nissan will pay for the cost of the repair, including parts,
labor, paint, and supplies necessary to repair or replace
and refinish the panels purchased.
The repair may be completed at an authorized Nissan
dealership’s collision repair shop or an independent
collision repair shop that will install Genuine Nissan
replacement parts. Whether a Nissan dealership colli-
sion repair shop or independent collision repair shop
completes the repair, only authorized Nissan dealership
personnel or authorized Nissan personnel can approve
a repair or replacement under this warranty.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGESThis warranty does not cover incidental or
consequential damages such as loss of the
use of the vehicle, inconvenience or commer-
cial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with this vehicle.
1 Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect onthe date of purchase.
2 Nissan indicates Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003, which distributes Nissan vehicles in the United States.
28SUMMARY OF THE NISSAN LIFETIME REPLACEMENT PANEL CORROSION LIMITED WARRANTY1
Page 33 of 43
WHAT IS COVERED AND FOR HOW
LONG
Nissan2warrants to correct defects in materials or
workmanship, or for failure due to normal wear and tear,
of all replacement Genuine Nissan vehicle suspension
system shock absorbers andstrut assemblies in-
stalled on Nissan vehicles only, except as described
under the caption below, “WHAT IS NOT COVERED”.
THE LIFETIME FEATURE OF THIS WARRANTY
APPLIES ONLY IF the parts are purchased and paid
for by the owner of the vehicle on which they areinstalled, and only if they are installed by an authorizedNissan dealer, for as long as the original purchaser ofthe replacementshock absorber and/orstrut as-
sembly owns the Nissan vehicle on which the parts are
installed.
IMPORTANT: The lifetime feature of this warranty does
not apply to parts (a) paid for in whole or in part by
Nissan, to include warranty replacement, campaigns or
goodwill adjustments, or (b) which are paid for under
the terms of any service contract. Such parts are instead
warranted against defects in material or workmanship
only (but not failure due to normal wear and tear) for
12 months or 12,000 miles from the date of installation
or purchase, whichever is earlier. In no case shall the
warranty from defects in material or workmanship end
prior to the end of the applicable Nissan New Vehicle
Limited Warranty on the Nissan vehicle on which the
parts are installed, had the part(s) been installed in the
vehicle at manufacture.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
Extra Expenses - Limitations of Damages
This warranty does not cover incidental or
consequential damages such as loss of the
use of a vehicle, substitute transportation,
inconvenience or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations may not apply to you. This war-
ranty gives you specific legal rights, and you may
also have other rights which vary from state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with the part(s) subject to this express lim-
ited warranty.WHAT IS NOT COVERED
This warranty does not cover:
1. Damage or failure(s) of parts resulting from:
Misuse (your OWNER’S MANUAL is your guide
to proper use.)
Accident, theft, fire, driving through water.Salt, sand, flood or other environmental condi-
tions.
Modification or improper repair of the part or of
the vehicle in which the part is installed.
Use of parts not equivalent in quality or design to
parts supplied by Nissan.
2. Salvage Title. This warranty does not apply and is rendered VOID if the vehicle is issued a “salvage,”
“flood,” or similar title under any state’s law after the
part(s) is purchased unless state law expressly
states otherwise. (This exclusion does not extend
to new Genuine Nissan shock absorbers or strut
assemblies purchased and installed in the vehicle
after the issuance of a “salvage,” “flood,” or similar
title.)
(Continued on next page)
1 Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on
the date of purchase.
2 Nissan indicates Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003 which provides consumer service for Nissan vehicles in the United States.
GENUINE NISSAN SHOCK ABSORBER AND STRUT LIFETIME LIMITED WARRANTY129
Page 34 of 43
WHAT YOU MUST DO
In order to obtain lifetime limited warranty service, bring
your vehicle, proof-of-purchase (service repair order
from an authorized Nissan LEAF certified dealer in the
United States) and personal identification (driver’s li-
cense, etc.) to any authorized Nissan LEAF certified
dealer in the United States.
WHAT NISSAN WILL DO
If the lifetime feature of this warranty applies to a Genu-
ine Nissan Original Equipmentshock absorberor
strut assembly it will be removed and reinstalled after
repair at an authorized Nissan dealer at no charge for
parts or labor.
Otherwise a warranted Genuine Nissan Original Equip-
ment shock absorber orstrut assembly will be
exchanged only unless you can provide proof that it was
originally installed by a Nissan dealer, in which case it
will be removed and reinstalled after repair at no charge
to you for parts or labor during the term of the warranty.
Any needed parts replacement or exchange will be
made using new or remanufactured parts at Nissan’s
option.
30 GENUINE NISSAN SHOCK ABSORBER AND STRUT LIFETIME LIMITED WARRANTY1
Page 35 of 43
WHAT IS COVERED?
Nissan2warrants your Genuine Nissan Replacement
12V Battery as described below except as stated under
“What is not covered?”
This warranty covers defects in materials and workman-
ship
3.
HOW LONG IS THE WARRANTY AND
WHAT WILL NISSAN DO
If your 12V battery becomes unserviceable within the
first 24 months of service Nissan will replace your 12V
battery, including labor, without charge, providing the
12V battery was originally installed in your vehicle by an
authorized Nissan dealer.
If the 12V battery becomes unserviceable after
24 months of use, Nissan will provide a replacement
12V battery at a reduced price, charging only for the
portion of the life of the 12V battery actually used. This
is called a “pro-rata adjustment.” You will be responsible
for all labor charges for the replacement of the 12V
battery.
This warranty and the “pro-rata adjustment” end
84 months after the date of the 12V battery’s purchase
or installation, whichever is earlier. However, the war-
ranty on a Genuine Nissan replacement 12V battery
installed during the Nissan New Vehicle Limited War-
ranty will extend through, and will not end before, the
end of that original warranty.
WHAT IS NOT COVERED?
This warranty does not cover:
1. Damage or failure resulting from:
Accident, theft, fire or freezing.Misuse of the 12V battery or vehicle in which it is
installed, including the use in applications for
which the 12V battery was not designed. Proper
use is described in the vehicles OWNER’S
MANUAL .
Improper installation or 12V battery charging.Vehicle electrical malfunctions not covered by
your New Vehicle Limited Warranty.
Modification or improper repair of the vehicle or a
part of the vehicle.
Use of parts not equivalent in quality or design to
parts supplied by Nissan.
Environmental conditions, including, but not lim-
ited to flood, and salt spray or salt water.
2. Normal maintenance service and recharging of dis- charged batteries.
3. 12V batteries in service more than 84 months.
4. Salvage Title. This warranty does not cover dam- age, failure, or corrosion to any Genuine Nissan
12V battery installed in the vehicle, if the vehicle is
issued a “salvage” or similar title under any state’s
law, and this warranty is rendered void for any 12V
battery installed in a vehicle prior to the vehicle being issued a “salvage” or similar title unless state
law expressly states otherwise. (This exclusion
does not extend to a new Genuine Nissan 12V
battery installed in the vehicle after the issuance of
a “salvage” or similar title) .
WHAT YOU MUST DO
In order to obtain warranty service, you must deliver the
warranted 12V battery or the vehicle in which the 12V
battery is installed to an authorized Nissan LEAF certi-
fied dealer in the U.S. or Canada at your expense, with
proof of purchase (parts invoice or service repair order
from an authorized Nissan dealer) .
If the “pro-rata adjustment” applies, you must pay for the
portion of the 84 month warrantable life that you actually
used. The amount you pay is computed in two steps.
First, the customer pay percentage is determined from
the chart shown below based upon the months of actual
12V battery service.
Months
Customer Pay
In ServicePercentage
0–24 0%
25–32 25%
33–50 50%
51–84 75%
(Continued on next page)
1 Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date of purchase.
2 NISSAN indicates Nissan North America, Inc. PO Box 685003, Franklin, TN 37068-5003, which distributes Nissan vehicles and provides related consumer services in the United States of America
3 Does not apply to Lithium-Ion Battery; see Lithium-Ion Warranty.
REPLACEMENT 12V BATTERY LIMITED WARRANTY131
Page 36 of 43
Second, the current suggested retail price of the new
12V battery is multiplied by the customer pay percent-
age. For example, should the 12V battery fail after
40 months of service you would pay 50% of the sug-
gested retail price of the new 12V battery.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES-LIMITATIONS OF DAMAGESThis warranty does not cover incidental or
consequential damages such as, but not lim-
ited to, loss of wages or loss of use of the
vehicle, inconvenience, or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE IS LIMITED TO THE DURATION OF THE
LIMITED WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or
limitations, so the above limitations or exclusions
may not apply to you. This warranty gives you spe-
cific legal rights, and you may also have other
rights, which vary from state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with this vehicle.
32REPLACEMENT 12V BATTERY LIMITED WARRANTY1
Page 37 of 43
Nissan North America, Inc. and your Nissan dealer
realize that there are numerous sources for parts and
accessories in today’s automotive parts aftermarket.
However, Genuine Nissan parts and accessories are
designed and manufactured to meet the same factory
fit, performance and quality specifications of your
Nissan vehicle.
The Parts Department of your Nissan dealership main-
tains a complete inventory of high quality Genuine
Nissan new and remanufactured replacement parts -
parts that are backed by one of the most comprehensive
parts warranties available in the automotive industry
today.
To ensure that your warranty, maintenance and repair
parts requirements are satisfied as quickly as possible,
Nissan and the Nissan dealer organization maintain a
combined inventory consisting of several hundred mil-
lion dollars worth of readily available parts and popular
accessories. In the event a critical part is required that is
not stocked by your local dealership, Nissan’s ordering
system includes a computerized means of ensuring the
quickest possible shipment to Nissan dealers by the use
of expeditious handling and premium transportation - all
of which is supported by one of the most extensive and
efficient parts distribution systems in the United States.
Nissan North America, Inc., has a total of 11 Parts
Distribution Centers. Five Parts Distribution Centers
(Speed Centers) stock the highest demand 25,000 part
numbers. Four Parts Distribution Centers (Mega Cen-
ters) stock approximately 60,000 different parts, includ-
ing the 25,000 highest demand parts. Nissan’s Parts
Distribution Center in Memphis, Tennessee (Low Vol-
ume Center) maintains an inventory of 100,000 low
volume part numbers and services all Nissan dealersnationally. The Nissan Parts Redistribution Center in Mt.
Juliet, Tennessee, processes North American supplier
receipts and expedites high priority back ordered parts
direct to dealers. All Nissan parts distribution facilities
are linked via a computer system which searches and
fills orders to ensure coordinated parts ordering, inven-
tory and distribution of available parts.
The Nissan name represents quality and a commitment
to your satisfaction as a valued customer. So when you
select parts or accessories for your Nissan vehicle, see
your Nissan dealer. Only Nissan builds Nissan replace-
ment parts and accessories to exact factory specifica-
tions.
GENUINE NISSAN PARTS AND ACCESSORIES
33
Page 38 of 43
In order to help protect your vehicle against corrosion, it
is important that you care for your vehicle regularly,
following these suggestions:
Wash your vehicle regularly using cold clean water
and a mild vehicle wash soap.
If insects, tar or other similar deposits have accumu-
lated on your vehicle, wash it as soon as possible.
If you drive on salted or dust controlled roads, or if
you drive near the ocean, hose off the under carriage
at least once a month.
It is important that the drain holes in the lower edges
of the doors and rocker panels be kept clear.
If you detect any stone chips or scratches in the
paint, touch them up immediately.
If you do much driving on gravel roads, consider
installing mud or stone shields behind each wheel.
If your Nissan is damaged due to an accident or
similar cause which destroys the paint and protec-
tive coating, have your vehicle repaired as soon as
possible. The cost of such repairs is considered the
responsibility of the owner.
This corrosion warranty does not cover non-genuine
sheet metal parts or damage caused by the installa-
tion of such non-genuine sheet metal parts.
SEE YOUR OWNER’S MANUAL FOR FURTHER DE-
TAILS.
34 CORROSION PROTECTION GUIDELINES
Page 39 of 43
ROADSIDE ASSISTANCE
Included with your Nissan purchase, Roadside Assis-
tance Benefits are available to you, 24 hours a day,
365 days a year, for emergency roadside assistance
should the need arise for any of the following items:
●Mechanical Breakdown
●Tire Failure
●Accident/Collision
(One-way tow, loaner vehicle not included)
●Out of charge
●Lock-out service
All Roadside Assistance services are provided exclu-
sively by Cross-Country Motor Club, Inc., Boston, Mas-
sachusetts 02155, except in California, Oregon, Wis-
consin and Wyoming, where services are provided by
Cross-Country Motor Club of California, Inc., Boston,
Massachusetts 02155.
HOW TO USE ROADSIDE ASSISTANCE
Should one of the disablements listed above occur,
simply call the toll free number, 1-877–NO GAS EV
(1–877–664–2738), and advise the Roadside Assis-
tance Representative of your name, the vehicle identifi-
cation number (VIN) of your car, your location, and the
nature of the problem. The VIN can be found imprinted
on a plate affixed to the upper dashboard on the driver’s
side of your vehicle. ON-SITE AND TOWING SERVICE
Depending on the type of vehicle problem you are
experiencing, the Roadside Assistance Representative
will determine the appropriate roadside assistance
and/or flatbed (towing) service to be dispatched. In
most cases, minor disablement services such as lock-
out service, etc., can be performed on-site so that you
can be on the road again as soon as possible. There is
no charge for the dispatch of on-site or towing service.
Any charges for the replacement of keys or non-
warranty items will be your responsibility at the time of
the repair or service. Whenever possible, flatbed (tow-
ing) service will be dispatched for mechanical disable-
ments or accident/collisions which render the vehicle
inoperative. There is no charge for the towing service.
Roadside Assistance will arrange to transport the ve-
hicle to the nearest Nissan LEAF certified dealer. War-
ranty covered repairs will be provided for under the
terms of the applicable Nissan New Vehicle Limited
Warranty. However, any non-warranty or
accident/collision repairs will be your responsibility.
Note: You may be required to sign a receipt at the time
of disablement to acknowledge receipt of the Roadside
Assistance service rendered.
EMERGENCY TRAVEL EXPENSE/TRIP INTER-
RUPTION BENEFITS
If you experience a mechanical breakdown more than
100 miles from your primary residence, you may be
eligible for the following reasonable trip interruption
benefits:
●Meals
●Lodging
●Substitute transportation
●Costs to reunite the vehicle and owner, after war-
ranty repairs have been completed
The Roadside Assistance Representative, (toll free
number 1-877–NO GAS EV (1–877–664–2738), will
explain Emergency Travel Expense/Trip Interruption
benefits in detail and provide authorization of appropri-
ate benefits. In some situations you may be required to
pay for these benefits initially. If so, the representative
will provide instructions for reimbursement procedures.
You must keep records of these expenses and submit
them upon request. Emergency Travel Expense/Trip
Interruption Benefits are not available for
accident/collision and/or other non-warrantable dis-
ablements.
COVERAGE
Roadside Assistance is provided for all Nissan
LEAF vehicles from the date the vehicle is deliv-
ered to the first retail buyer or otherwise put into
use, whichever is earlier, for a period of
36 months/unlimited mileage.
Roadside Assistance is available to anyone operating
the Nissan LEAF vehicle with the authorization of the
owner. (For purpose of Roadside Assistance benefits,
“owner” includes the lessee of a leased vehicle.) These
services are transferable with the resale of the vehicle
for the time remaining on the original Nissan New Ve-
hicle Limited Warranty coverage period. Roadside As-
sistance is available throughout the lower 48 States and
Hawaii.
(Continued on next page)
ROADSIDE ASSISTANCE 35
Page 40 of 43
EXCLUSIONS
Roadside Assistance is not a warranty and is not
provided under any Nissan warranty,but is a ser-
vice which is provided to you as part of the purchase of
a Nissan LEAF to minimize any unforeseen vehicle op-
eration inconvenience. Potential liability is expressly lim-
ited to the cost of the listed benefits and does not
extend to incidental or consequential damages such as
loss of use inconvenience, loss of pay, or commercial
loss.
Roadside Assistance benefits exclude any costs related
to repairs, parts replacement, labor, etc. which are
incurred as a result of accident/collision, vehicle abuse,
racing, vandalism or other items not covered by the
Nissan New Vehicle Limited Warranty. Also excluded
are services for snow tires, repair to studs, mounting or
demounting of snow chains, and any fines, fees or taxes
which are associated with impound towing as a result of
actual or alleged violation of any laws or regulations.
Complimentary rental car program
During the first 36 months/36,000 miles of service, your
participating Nissan LEAF certified dealer will provide
you with a complimentary rental vehicle when a warrant-
able repair is performed, subject to availability and the
eligibility requirements listed below.*
The eligibility Requirements for complimentary rental
vehicle are as follows:
●Only available for warrantable repairs during the first
36 months/36,000 miles of service, Basic Warranty
coverage period
●You must be 21 years of age or older with a valid U.S.
drivers license.
●You must provide proof of primary insurance
●Other restrictions may apply to loan car including
mileage use and days use limitations.**
*Rental vehicle model subject to dealer availability.
**Ask your dealer for details.
Note: This program is NOT a warranty, and is NOT part
of the Nissan New Vehicle Limited Warranty and is
subject to change without notice at any time.
AutoValet (Concierge) Service: Roadside Assis-
tance will assist you in arranging for the following ser-
vices:
●Hotel Reservations
Assistance locating emergency lodging when away
from home at a hotel that best fits your needs.
●Airline Information
Assistance obtaining flight information, e.g. flight
times and fares.
●Alternate Transportation
Assistance obtaining rental vehicles or taxi service
●Enhanced Directory Assistance
Assistance locating nearby service station. ATM,
and/or bank and provide telephone and address
information.
●Message Relay
we will attempt to contact those persons for whom
telephone numbers are provided in order to relay
messages.
All third-party cost associated with these benefits are
the customer’s responsibility.
36 ROADSIDE ASSISTANCE