ESP NISSAN LEAF 2017 1.G Navigation Manual

NISSANCONNECTSMEV
SymptomPossible cause Possible solution
The system cannot connect to
the Nissan Data Center. A subscription for the NissanConnectSMEV
has not been established. For registration, please visit the NissanConnectSMWebsite.
The user ID and password are not entered.
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
TCU (Telematics Control Unit) is not turned
on. If the icon does not show that the vehicle is inside the communication area despite
the fact that the vehicle is in that location, contact the NissanConnect
SMEV support
line at 1-877-664-2738.
Radio wave reception is not sufficient for
TCU (Telematics Control Unit) operation. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
Some of the items that are
displayed on the menu screen
cannot be selected. The vehicle is being driven and some menu
items are disabled.
Stop the vehicle in a safe location and apply the parking brake before operating the
menu screen items.
“Functions disabled while driving” (page 1-14)
Some parts of the screen are
not displayed. The vehicle is being driven and some menu
items are disabled. Operate the system after stopping the vehicle in a safe location and applying the
parking brake.
“Functions disabled while driving” (page 1-14)
The system does not announce
information. The volume level is set to the minimum. Adjust the volume level by operating
located on the control panel or <-
+>on the steering wheel while the system is announcing information.“Control buttons and touch screen display” (page 1-2)
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10. Troubleshooting guide

SymptomPossible cause Possible solution
The part of the route that the vehicle
has already passed is deleted. A route is managed by sections between waypoints. If the vehicle
passed the first waypoint, the section between the starting point
and the waypoint is deleted (it may not be deleted depending on the
area). This is not a malfunction.
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may suggest an indirect
route. Adjust the location of the starting point or destination.
The system may suggest an indirect route because route calculation
does not take into consideration some areas such as narrow streets
(gray roads). Reset the destination to a main or ordinary road, and
recalculate the route.
The landmark information does not
correspond to the actual information. This may be caused by insufficient or incorrect map data. Updated information will be included in the next
version of the map data.
“How to order map data updates” (page 9-9)
The suggested route does not exactly
connect to the starting point, way-
points or destination. There is no data for route calculation closer to these locations. Set the starting point, waypoints and destination on a
main road, and perform route calculation.
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10. Troubleshooting guide