NISSAN MURANO 2017 3.G Warranty Booklet

WHAT IS COVERED
Nissan2warrants to the first retail purchaser (“Original
Repairing Vehicle Owner”) , that Nissan will either repair
or replace the Genuine Nissan Outer Sheet Metal Pan-
els you install or have installed on your Nissan vehicle
should the purchased panels develop inside out rust-
through corrosion perforation. Replacement sheet
metal panels must be installed on vehicles owned and
operated in the United States and Canada. Nissan
warrants to the Original Repairing Vehicle Owner that
the replacement and refinishing of panels will be carried
out at no cost to the Original Repairing Vehicle Owner
subject to the exclusions listed below under the heading
What is not Covered.
WHAT IS NOT COVERED
This warranty becomes void when damage results from:
1. Accidents, collision, faulty installation, or any al- teration to the panel, panels, or vehicle that could
be reasonably expected to affect the performance
of the covered panels.
2. Environmental pollution or conditions, including acid rain, hail, or lightning.
3. Vehicle neglect, abuse, or use of the vehicle for unintended purposes.
4. Stone chips, scratches, or other paint damage that lead to surface rust damage. 5. Cleaning and polishing agents, chemicals, and sol-
vents, including improper undercoating or use of
other rust prevention materials.
WHAT YOU MUST DO
The purchaser must present the original receipts and/or
repair orders to a Nissan dealer in order to invoke this
warranty. The dealership will then validate and verify
warranty coverage prior to authorization for replace-
ment or repair of the panels.
WHAT NISSAN WILL DO
Nissan2will pay for the cost of the repair, including
parts, labor, paint, and supplies necessary to repair or
replace and refinish the panels purchased.
The repair may be completed at an authorized Nissan
dealership’s collision repair shop or an independent
collision repair shop that will install Genuine Nissan
replacement parts. Whether a Nissan dealership colli-
sion repair shop or independent collision repair shop
completes the repair, only authorized Nissan dealership
personnel or authorized Nissan personnel can approve
a repair or replacement under this warranty.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
This warranty does not cover incidental or
consequential damages such as loss of the
use of the vehicle, inconvenience or commer-
cial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state.
Nissan
2does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with this vehicle.
1 Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on
the date of purchase.
2 Nissan indicates Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003, which distributes Nissan vehicles in the United States.
66 NISSAN LIFETIME REPLACEMENT PANEL CORROSION LIMITED WARRANTY1

WHAT IS COVERED AND FOR HOW
LONG
Nissan2warrants to correct defects in materials or
workmanship, or for failure due to normal wear and tear,
of all replacement Genuine Nissan Original Equip-
ment muffler assemblies, Genuine Nissan vehicle
suspension system shock absorbersandstrut as-
semblies installed on Nissan vehicles only, except as
described under the caption below, “WHAT IS NOT
COVERED”. THE LIFETIME FEATURE OF THIS
WARRANTY APPLIES ONLY IF the parts are pur-
chased and paid for by the owner of the vehicle onwhich they are installed, and only if they are installed byan authorized Nissan dealer, for as long as the originalpurchaser of the replacementmuffler assembly,
shock absorber and/orstrut assembly owns the
Nissan vehicle on which the parts are installed.
IMPORTANT: The lifetime feature of this warranty does
not apply to parts (a) paid for in whole or in part by
Nissan, to include warranty replacement, campaigns or
goodwill adjustments, or (b) which are paid for under
the terms of any service contract. Such parts are instead
warranted against defects in material or workmanship
only (but not failure due to normal wear and tear) for
12 months or 12,000 miles from the date of installation
or purchase, whichever is earlier. In no case shall the
warranty from defects in material or workmanship end
prior to the end of the applicable Nissan New Vehicle Limited Warranty on the Nissan vehicle on which the
parts are installed, had the part(s) been installed in the
vehicle at manufacture.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
Extra Expenses - Limitations of Damages
This warranty does not cover incidental or
consequential damages such as loss of the
use of a vehicle, substitute transportation,
inconvenience or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations may not apply to you. This war-
ranty gives you specific legal rights, and you may
also have other rights which vary from state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with the part(s) subject to this express lim-
ited warranty.
WHAT IS NOT COVERED
This warranty does not cover:
1. Genuine Nissan Key Value® Muffler Assemblies.
2. Shock absorbers and strut assemblies installed before July 1, 1999. Muffler assemblies installed
before October 1, 1999.
3. Motorsports Parts and Genuine NISMO R-Tune parts are sold AS ISwithout warranties, express
or implied unless expressly prohibited from doing
so by applicable law, in which case the warranty is
the minimum provided by law.
4. Damage or failure(s) of parts resulting from:
Misuse (your Owner’s Manual is your guide to
proper use.)
Accident, theft, fire, driving through water.Salt, sand, flood or other environmental conditions.Modification or improper repair of the part or of
the vehicle in which the part is installed.
Use of parts not equivalent in quality or design to
parts supplied by Nissan.
5.
Salvage Title. This warranty does not apply and is
rendered VOID if the vehicle is issued a salvage,
flood, or similar title under any state’s law after the
part(s) is purchased unless state law expressly states
otherwise. (This exclusion does not extend to new
Genuine Nissan Original Equipment muffler assem-
blies, Genuine Nissan shock absorbers or strut as-
semblies purchased and installed in the vehicle after
the issuance of a salvage,flood,or similar title.)
(Continued on next page)
1 Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on
the date of purchase.
2 Nissan indicates Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003 which provides consumer service for Nissan vehicles in the United States.
GENUINE NISSAN ORIGINAL EQUIPMENT MUFFLER, GENUINE NISSAN SHOCK ABSORBER AND STRUT LIFETIME LIMITED WARRANTY167

WHAT YOU MUST DO
In order to obtain lifetime limited warranty service, bring
your vehicle, proof-of-purchase (service repair order
from an authorized Nissan dealer in the United States)
and personal identification (driver’s license, etc.) to any
authorized Nissan dealer in the United States. The
names and addresses of authorized Nissan dealers are
listed in telephone directories.
WHAT NISSAN WILL DO
If the lifetime feature of this warranty applies to a Genu-
ine Nissan Original Equipmentmuffler assembly,
shock absorber orstrut assembly it will be removed
and reinstalled after repair at an authorized Nissan
dealer at no charge for parts or labor.
Otherwise a warranted Genuine Nissan Original Equip-
ment muffler assembly, shock absorber orstrut
assembly will be exchanged only unless you can pro-
vide proof that it was originally installed by a Nissan
dealer, in which case it will be removed and reinstalled
after repair at no charge to you for parts or labor during
the term of the warranty. Any needed parts replacement
or exchange will be made using new or remanufactured
parts at Nissan’s option.
68GENUINE NISSAN ORIGINAL EQUIPMENT MUFFLER, GENUINE NISSAN SHOCK ABSORBER AND STRUT LIFETIME LIMITED WARRANTY1

WHAT IS COVERED?
Nissan2warrants your Genuine Nissan Replacement
Battery as described below except as stated under
What is not covered?
This warranty covers defects in materials and workman-
ship.
HOW LONG IS THE WARRANTY AND
WHAT WILL NISSAN DO
If your replacement battery becomes unserviceable
within the first 24 months of service Nissan2will replace
your battery, including labor, without charge, providing
the battery was originally installed in your vehicle by an
authorized Nissan dealer.
If the replacement battery becomes unserviceable after
24 months of use, Nissan
2will provide a replacement
battery at a reduced price, charging only for the portion
of the life of the battery actually used. This is called a
pro-rata adjustment. You will be responsible for all
labor charges for the replacement of the battery.
This warranty and the pro-rata adjustmentend
84 months after the date of the battery’s purchase or
installation, whichever is earlier. However, the warranty
on a Genuine Nissan replacement battery installed dur-
ing the Nissan New Vehicle Limited Warranty will extend
through, and will not end before, the end of that original
warranty.
WHAT IS NOT COVERED?
This warranty does not cover:
1. Damage or failure resulting from:
Accident, theft, fire or freezing.Misuse of the battery or vehicle in which it is
installed, including the use in applications for
which the battery was not designed. Proper use is
described in the vehicles Owner’s Manual.
Improper installation or battery charging.Vehicle electrical malfunctions not covered by
your New Vehicle Limited Warranty.
Modification or improper repair of the vehicle or a
part of the vehicle.
Use of parts not equivalent in quality or design to
parts supplied by Nissan.
Environmental conditions, including, but not lim-
ited to flood, and salt spray or salt water.
2. Normal maintenance service and recharging of dis- charged batteries. 3. Batteries in service more than 84 months.
4. Salvage Title. This warranty does not cover dam-
age, failure, or corrosion to any Genuine Nissan
battery installed in the vehicle, if the vehicle is
issued a salvage or similar title under any state’s
law, and this warranty is rendered void for any
battery installed in a vehicle prior to the vehicle
being issued a salvageor similar title unless state
law expressly states otherwise. (This exclusion
does not extend to a new Genuine Nissan battery
installed in the vehicle after the issuance of a sal-
vage or similar title) .
WHAT YOU MUST DO
In order to obtain warranty service, you must deliver the
warranted battery or the vehicle in which the battery is
installed to an authorized Nissan dealer in the U.S. or
Canada at your expense, with proof of purchase (parts
invoice or service repair order from an authorized
Nissan dealer) . The names and addresses of authorized
Nissan dealers are listed in telephone directories or
www.NissanUSA.com
If thepro-rata adjustment applies, you must pay for the
portion of the 84 month warrantable life that you actually
used. The amount you pay is computed in two steps.
First, the customer pay percentage is determined from
the chart shown below based upon the months of actual
battery service.
(Continued on next page)
1 Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on
the date of purchase.
2 NISSAN indicates Nissan North America, Inc. PO Box 685003, Franklin, TN 37068-5003, which distributes Nissan vehicles and provides related consumer services in the United States of America.
REPLACEMENT BATTERY LIMITED WARRANTY169

MonthsCustomer Pay
In Service
Percentage
0-24 0%
25-32 25%
33-50 50%
51-84 75%
Second, the current suggested retail price of the new
battery is multiplied by the customer pay percentage.
For example, should the battery fail after 40 months of
service you would pay 50% of the suggested retail price
of the new battery.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES-LIMITATIONS OF DAMAGES
This warranty does not cover incidental or
consequential damages such as, but not lim-
ited to, loss of wages or loss of use of the
vehicle, inconvenience, or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE IS LIMITED TO THE DURATION OF THE
LIMITED WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or
limitations, so the above limitations or exclusions
may not apply to you. This warranty gives you spe-
cific legal rights, and you may also have other
rights, which vary from state to state.
Nissan
2does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with this vehicle.
70 REPLACEMENT BATTERY LIMITED WARRANTY1

Nissan North America, Inc. and your Nissan dealer
realize that there are numerous sources for parts and
accessories in today’s automotive parts aftermarket.
However, Genuine Nissan parts and accessories are
designed and manufactured to meet the same factory
fit, performance and quality specifications of your
Nissan vehicle.
The Parts Department of your Nissan dealership main-
tains a complete inventory of high quality Genuine
Nissan new and remanufactured replacement parts -
parts that are backed by one of the most comprehensive
parts warranties available in the automotive industry
today.
To ensure that your warranty, maintenance and repair
parts requirements are satisfied as quickly as possible,
Nissan and the Nissan dealer organization maintain a
combined inventory consisting of several hundred mil-
lion dollars worth of readily available parts and popular
accessories. In the event a critical part is required that is
not stocked by your local dealership, Nissan’s ordering
system includes a computerized means of ensuring the
quickest possible shipment to Nissan dealers by the use
of expeditious handling and premium transportation - all
of which is supported by one of the most extensive and
efficient parts distribution systems in the United States.
Nissan North America, Inc., has a total of 11 Parts
Distribution Centers (PDCs) . There are 9 Dealer facing
PDCs. These facing PDCs stock the fastest moving
part numbers. The plan is to stock enough part numbers
to fill 97% of the Dealer order lines from these facing
PDCs. Nissan’s PDC in Memphis Tennessee is the Low
Volume Center (LVC) which stocks the remaining parts
to fill the remaining 3% of the Dealer order lines. This
LVC services all Nissan dealers nationally. The NissanParts Redistribution Center in Mt. Juliet, Tennessee,
processes North American supplier receipts and expe-
dites high priority back ordered parts direct to dealers.
All Nissan parts distribution facilities are linked via a
computer system which searches and fills orders to
ensure coordinated parts ordering, inventory and distri-
bution of available parts.
The Nissan name represents quality and a commitment
to your satisfaction as a valued customer. So when you
select parts or accessories for your Nissan vehicle, see
your Nissan dealer. Only Nissan builds Nissan replace-
ment parts and accessories to exact factory specifica-
tions.
RECOMMENDATION FOR
MAINTENANCE SERVICE AND
REPLACEMENT PARTS FOR YOUR
VEHICLE’S EMISSION SYSTEM
To assure best results and to maintain the original
quality built into the emission control systems, it is
recommended that genuine Nissan parts be used when
servicing or repairing the systems. THE WARRANTY
OBLIGATIONS ARE NOT DEPENDENT UPON THE
USE OF ANY PARTICULAR BRAND OF REPLACE-
MENT PARTS AND THE OWNER MAY ELECT TO
USE EQUIVALENT NON-GENUINE NISSAN PARTS
FOR REPLACEMENT PURPOSES.
The use of replacement parts which are not equivalent
to genuine Nissan parts may reduce the effectiveness of
the emission control system.
Therefore, if it becomes necessary to use other than
genuine Nissan parts, the owner should assure himself
that such parts are warranted by their manufacturer to
be equivalent in quality to genuine Nissan parts.
MAINTENANCE, REPLACEMENT OR REPAIR OF
THE EMISSION CONTROL DEVICES AND SYS-
TEMS MAY BE PERFORMED BY ANY AUTOMO-
TIVE REPAIR ESTABLISHMENT OR INDIVIDUAL
USING ANY EQUIVALENT REPLACEMENT PART.
HOWEVER, UNLESS OTHERWISE REQUIRED BY
LAW, WARRANTY SERVICE MUST BE PER-
FORMED BY AN AUTHORIZED NISSAN DEALER.
The emission standards may be satisfied by having the
vehicle inspected periodically and by following the re-
quirements outlined in your Owner’s Manual and your
Nissan Service & Maintenance Guide.
GENUINE NISSAN PARTS AND ACCESSORIES
71

In order to help protect your vehicle against corrosion, it
is important that you care for your vehicle regularly,
following these suggestions:
Wash your vehicle regularly using cold clean water
and a mild vehicle wash soap.
If insects, tar or other similar deposits have accumu-
lated on your vehicle, wash it as soon as possible.
If you drive on salted or dust controlled roads, or if
you drive near the ocean, hose off the under carriage
at least once a month.
It is important that the drain holes in the lower edges
of the doors and rocker panels be kept clear.
If you detect any stone chips or scratches in the
paint, touch them up immediately.
If you do much driving on gravel roads, consider
installing mud or stone shields behind each wheel.
If your Nissan is damaged due to an accident or
similar cause which destroys the paint and protec-
tive coating, have your vehicle repaired as soon as
possible. The cost of such repairs is considered the
responsibility of the owner.
This corrosion warranty does not cover non-genuine
sheet metal parts or damage caused by the installa-
tion of such non-genuine sheet metal parts.
SEE YOUR OWNER’S MANUAL FOR FURTHER DE-
TAILS.
72 CORROSION PROTECTION GUIDELINES

ROADSIDE ASSISTANCE
Included with your Nissan Vehicle purchase, Roadside
Assistance Benefits are available to you, 24 hours a day,
365 days a year, for emergency roadside assistance
should the need arise for any of the following items:
●Mechanical Breakdown
●Flat Tire
●Accident/Collision
(One-way tow, loaner vehicle not included)
●Dead Battery
●Out of Gas
●Lock-out service
HOW TO USE ROADSIDE ASSISTANCE
Should one of the disablements listed above occur,
simply call the toll free number, 1-800-647-7261and
advise the Roadside Assistance Representative of your
name, the vehicle identification number (VIN) of your
car, your location, and the nature of the problem. The
VIN can be found imprinted on a plate affixed to the
upper dashboard on the driver’s side of your vehicle.
ON-SITE AND TOWING SERVICE
Depending on the type of vehicle problem you are
experiencing, the Roadside Assistance Representative
will determine the appropriate roadside assistance ser-
vice to be dispatched. In most cases, minor disablement
services such as lock-out service, out-of-gas delivery,
battery boost, etc., can be performed on-site so that you
can be on the road again as soon as possible. There is
no charge for the dispatch of on-site or towing service.
Any charges for the replacement of keys, or non-
warranty items will be your responsibility at the time of
the repair or service. There is no charge for the towing service. Roadside Assistance will arrange to transport
the vehicle to the nearest Nissan dealer. Warranty cov-
ered repairs will be provided for under the terms of the
applicable Nissan New Vehicle Limited Warranty. How-
ever, any non-warranty or accident/collision repairs will
be your responsibility.
Note: You may be required to sign a receipt at the time
of disablement to acknowledge receipt of the Roadside
Assistance service rendered.
EMERGENCY TRAVEL EXPENSE/TRIP INTER-
RUPTION BENEFITS
If you experience a mechanical breakdown more than
100 miles from your primary residence, you may be
eligible for the following reasonable trip interruption
benefits:
●Meals
●Lodging
●Substitute transportation
●Costs to reunite the vehicle and owner, after war-
ranty repairs have been completed
The Roadside Assistance Representative, (toll free
number 1-800-647-7261will explain Emergency Travel
Expense/Trip Interruption benefits in detail and provide
authorization of appropriate benefits. In some situations
you may be required to pay for these benefits initially. If
so, the representative will provide instructions for reim-
bursement procedures. You must keep records of these
expenses and submit them upon request. Emergency
Travel Expense/Trip Interruption Benefits are not avail-
able for accident/collision and/or other non-warrantable
disablements. COVERAGE
Roadside Assistance is provided for all Nissan
vehicles from the date the vehicle is delivered to
the first retail buyer or otherwise put into use,
whichever is earlier, for a period of
36 months/36,000 miles.
Roadside Assistance is available to anyone operating
the Nissan Commercial vehicle with the authorization of
the owner. (For purpose of Roadside Assistance ben-
efits, “owner” includes the lessee of a leased vehicle.)
These services are transferable with the resale of the
vehicle for the time remaining on the original Nissan
New Vehicle Limited Warranty coverage period. Road-
side Assistance is available throughout all 50 states.
TOWING
Roadside Assistance provides towing service for a pe-
riod of 60 months/60,000 miles, (whichever comes
first) .
EXCLUSIONS
Roadside Assistance is not a warranty and is not
provided under any Nissan warranty,
but is a ser-
vice which is provided to you as part of the purchase of
a Nissan Vehicle to minimize any unforeseen vehicle
operation inconvenience. Potential liability is expressly
limited to the cost of the listed benefits and does not
extend to incidental or consequential damages such as
loss of use inconvenience, loss of pay, or commercial
loss.
(Continued on next page)
ROADSIDE ASSISTANCE 73

Roadside Assistance benefits exclude any costs related
to repairs, parts replacement, labor, etc. which are
incurred as a result of accident/collision, vehicle abuse,
racing, vandalism or other items not covered by the
Nissan New Vehicle Limited Warranty. Also excluded
are services for snow tires, repair to studs, mounting or
demounting of snow chains, and any fines, fees or taxes
which are associated with impound towing as a result of
actual or alleged violation of any laws or regulations.
AutoValet (Concierge) Service:Roadside Assis-
tance will assist you in arranging for the following ser-
vices:
●Hotel Reservations
Assistance locating emergency lodging when away
from home at a hotel that best fits your needs.
●Airline Information
Assistance obtaining flight information, e.g. flight
times and fares.
●Alternate Transportation
Assistance obtaining rental vehicles or taxi service
●Enhanced Directory Assistance
Assistance locating nearby service station. ATM,
and/or bank and provide telephone and address
information.
●Message Relay
we will attempt to contact those persons for whom
telephone numbers are provided in order to relay
messages.
All third-party cost associated with these benefits are
the customer’s responsibility.
74 ROADSIDE ASSISTANCE

LONG TERM PROTECTION FOR YOUR
NISSAN...
For extra peace of mind, you can choose from a full suite
of Nissan Security+Plus® Assurance Products to pro-
tect your investment in new or pre-owned Nissan ve-
hicles, including: Extended Protection Plan, Prepaid
Maintenance Plan, Tire & Wheel Protection Plan, Theft
Protection Plan, Key Replacement Plan, and our
bundled Platinum Protection Plan that provides Tire and
Wheel Road Hazard Protection, Paintless Dent Repair,
Windshield Repair, and Emergency Roadside Assis-
tance.
Backed by Nissan and designed exclusively for Nissan
owners, our Extended Protection Plan and Prepaid
Maintenance Plan are available in a variety of coverage
levels and time and mileage intervals, enabling you to
customize a plan to suit your personal driving habits and
length of ownership. Nissan Security+Plus® Assur-
ance Products provide you with quality long-term pro-
tection and enhanced peace of mind.Just a few of its major features:
1. With Security+Plus® Extended Protection
Plan, you can choose coverage for up to
8 years/120,000 miles to help guard against
rising repair costs.
2. Repairs are performed at participating
Nissan dealerships throughout the U.S., ex-
cluding U.S. Territories. Repairs at these
dealerships are performed by factory-trained
technicians using Genuine Nissan or Nissan-
approved new or remanufactured parts to
maintain your vehicle in top running condi-
tion.
3. Payment-free service, other than your de-
ductible (if applicable) . Dealers are paid di-
rectly by Nissan.
4. All Security+Plus® Extended Protection
Plans are transferable to subsequent own-
ers, thus ensuring flexibility of your invest-
ment and helping to enhance the resale
value of your Nissan. 5.
Customer assistance is available throughout
the U.S. at any Nissan dealership, or by call-
ing 1-800-NISSAN (1-800-647-7261) .
6. 0% financing is available for Extended Pro-
tection Plans and Prepaid Maintenance
Plans.
YOU SIMPLY CAN’T GET BETTER LONG-TERM
PROTECTION FOR YOUR MONEY THAN WITH
NISSAN SECURITY+PLUS®!
For details, please contact your authorized Nissan
Dealer, visit nissanusa.com or complete the attached
business reply card (no postage necessary) and mail it
to:
Nissan Security+Plus® Headquarters
P.O. Box 685004
Franklin, TN 37068-9965
We will send you a complete information packet—the
quicker you act, the sooner you can enjoy the full pro-
tection of a Nissan Security+Plus® service contract.
NISSAN SECURITY+PLUS® VEHICLE PROTECTION PLANS 75