phone NISSAN MURANO HYBRID 2016 3.G Warranty Booklet

NISSAN CARES...
Both Nissan and your Nissan dealer are dedicated to
serving all your automotive needs. Your complete satisfac-
tion with your vehicle and your Nissan dealer are our
primary concerns. Your Nissan dealer is always available to
assist you with all your automobile service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol-
lowing information:
Your name, address, and telephone numberVehicle identification number (on dashboard)Date of purchaseCurrent odometer readingYour Nissan dealer’s nameDetails of the concernOr you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB) .
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
1-800-NISSAN-1 (1-800-647-7261) . We will be
happy to provide you with information about BBB AUTO
LINE. Or, you may contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Blvd., Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation
andarbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted
the proper person from the dealership or Nissan) unless
you delay the process. If you accept the decision, it will
be legally binding on you and Nissan. If you do not
accept the decision, it will not be legally binding on you
or Nissan. However in some states, if the decision is not
accepted, it may be introduced either by you or by
Nissan, as evidence in any potentially related court
action.
(Continued on next page)
NISSAN’S CUSTOMER CARE PROGRAM 3

CORROSION COVERAGE (PERFORATION
FROM CORROSION)
Any body sheet metal panel supplied by Nissan
found to have developed perforation (rust-
through) due to corrosion in normal use is covered
for 60 months, regardless of mileage, subject to
the exclusions listed under the heading “WHAT IS
NOT COVERED”. No additional rust proofing ap-
plications are required. Perforation is a condition
in which any body sheet metal panel has corroded
from one surface through to another.
TOWING COVERAGEIf your vehicle is inoperative due to the failure of a
warranted part, during any of the New Vehicle
Limited Warranties, including Emission and Seat-
belt warranties, towing service to the nearest au-
thorized Nissan dealership is covered.
ADJUSTMENT COVERAGEService adjustments not usually associated with
the replacement of parts, such as wheel alignment
and wheel balancing, are covered only during the
first 12 months or 12,000 miles, whichever comes
first.
● Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the first six
months of ownership.
REFRIGERANT RECHARGE ONLY COVERAGE Refrigerant recharge not associated with the re-
pair or replacement of a warranted part is covered
only during the first 12 months, regardless of the
mileage.
NO CHARGE
Warranty repairs will be made at no charge for parts
and/or labor (except for tires, in which case you may pay
certain charges as noted above or as described in the
applicable tire warranty found later in this booklet) . Any
needed parts replacement will be made using Genuine
Nissan or Nissan approved new or remanufactured parts.
Nissan reserves the right to make changes at any time,
without notice, to production and service parts in their
specifications, colors, and materials, including those used
in connection with warranty repairs. For this reason, when
approved by Nissan and at Nissan’s discretion, function-
ally equivalent replacement parts may be used that do not
exactly match the original production part.
OBTAINING WARRANTY SERVICEYou must take the vehicle to an authorized Nissan
dealer in the United States or Canada during regular
business hours at your expense in order to obtain
warranty service. The names and addresses of au-
thorized Nissan dealers are listed in telephone direc-
tories and in www.nissanusa.com.
If you require warranty service outside of the United
States (see terms under caption “APPLICABILITY”) ,
contact an authorized Nissan dealer in that country.
MAINTENANCE, DATA ACCESS, AND
RECORDS
As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your Owner’s Manual and your Nissan
Service & Maintenance Guide, and maintaining copies
of all maintenance records & receipts for review by
Nissan. You are also required to provide consent to give Nissan
access to data stored on vehicle systems. Failure to do
so is likely to result in the denial of warranty coverage.
Evidence of the performance of the required mainte-
nance should be kept and presented as proof of such
maintenance in connection with related warranty re-
pairs. To assist you in maintaining appropriate records,
the maintenance log located in your Nissan Service &
Maintenance Guide can be used along with supporting
repair invoices, receipts and other such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
Failure to operate the vehicle in accordance with the
Owner’s Manual
Misuse, such as using the vehicle to towFailure of a component not covered by warrantyRacing and competitive drivingTheft, vandalism, fire, or flooding (including engine
water ingestion)
Accident, collision, being towedRepairs performed by anyone other than an autho-
rized Nissan dealer
Glass breakage, unless resulting from defects in
material or workmanship
Normal wear and tear, including dings, dents, chips,
or scratches
Damage caused by any automated or manually op-
erated car wash or by using a pressure washer
(Continued on next page)
8 2016 NEW HYBRID VEHICLE LIMITED WARRANTY

WHO IS THE WARRANTOR
Nissan1warrants all parts of your 2016 Nissan vehicle
seat belt system supplied by Nissan.
WHAT IS COVERED AND FOR HOW
LONG
This warranty covers any Nissan supplied seat belt or
related component, that fails to function properly during
normal use within ten (10) years of the date the vehicle
is delivered to the first retail buyer or put into service,
whichever is earlier. Warranty repairs are free of charge
for parts and labor.
OBTAINING WARRANTY SERVICE
You must take the vehicle to an authorized Nissan dealer
in the United States or Canada during regular business
hours at your expense in order to obtain warranty ser-
vice. The names and addresses of authorized Nissan
dealers are listed in telephone directories.
WHAT IS NOT COVEREDDamage or failure due to misuse, alteration, accident
or collision damage. (Proper use is outlined in your
Owner’s Manual) .
Color fading, spotting or other cosmetic items when
the belt is otherwise functioning properly.
Air bags and related electronic control systems
which are covered by the Powertrain warranty.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
This warranty does not cover incidental or
consequential damages such as loss of the
use of the vehicle, inconvenience or commer-
cial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with this vehicle.
1 Nissan indicates Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003, which distributes Nissan vehicles in the United States.
18 SEAT BELT LIMITED WARRANTY

To determine the replacement price after the free tire
replacement period, the percent of used tread wear is
multiplied by the current selling price for the replace-
ment tire(s) . The appropriate taxes, mounting, balanc-
ing, disposal fee, and other service charges may be
added to the adjustment replacement price.
In Canada, the tire will be adjusted at dealerships (sub-
ject to dealer discretion) at a predetermined “Adjust-
ment Price.”
REPLACEMENT WARRANTY
If you receive a replacement tire under this Limited
Warranty, it will be covered by the manufacturer’s war-
ranty, if any, given on that tire at that time.
WHERE TO GO
Tire adjustments under this Limited Warranty will only
be made at an authorized Bridgestone Firestone re-
tailer. Consult a phone directory (often listed in the
Yellow Pages underTire Dealersor the internet at
www.bridgestonetire.com for the location nearest you.
CONSUMER RIGHTS
This Limited Warranty gives you specific legal rights,
and you may also have other rights which vary from state
to state or in Canada from province to province.
CONDITIONS AND EXCLUSIONS
To the extent permitted by law, Bridgestone Firestone
North American Tire, LLC disclaims all other warranties,
including but not limited to the implied warranties of
merchantability and fitness for a particular purpose and
any liability for inconvenience, incidental, or consequen-
tial damages, loss of time, loss of vehicle use or, incon-
venience. Some states do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
This Limited Warranty applies only to consumers actually
using the tire in the United States and Canada. For war-
ranty conditions outside the United States and Canada,
see your local Bridgestone Firestone distributor.
Obligations under this policy may not be enlarged or
altered by anyone.
In accordance with Federal Law, this Limited Warranty
has been designated as a
Limited Warranty.” Nothing
in this Limited Warranty is intended to be a representa-
tion that tire failures cannot occur. This Limited War-
ranty is given in the United States by Bridgestone
Firestone North American Tire, LLC, 535 Marriott Dr.,
Nashville, TN 37214 and in Canada by Bridgestone
Firestone Canada Inc., 5770 Hurontario St., Suite 400,
Mississauga, Ontario, Canada L5R 3G5.
OWNER’S OBLIGATIONS
In order to keep this Limited Warranty valid, we require
you to have your tires regularly inspected and rotated
per the vehicle Owner’s Manual and to furnish proof of
same in order to receive an adjustment. Such proof
should show the date, mileage, and servicing location. A
sales receipt containing this information will suffice. It is
your obligation to maintain proper tire inflation pres-
sures as specified by the vehicle manufacturer and to
operate the vehicle within tire/vehicle load capacity and
speed limitations. It is also your obligation to maintain
proper wheel alignment and tire/wheel assembly bal-
ance. To request an adjustment, you must present the
tire to an authorized Bridgestone Firestone retailer.
Complete and sign the customer section of the Bridge-
stone Firestone North American Tire, LLC Limited War- ranty adjustment form and pay appropriate replacement
price, taxes, disposal fee, and service charges, if any.
ARBITRATION
You and Bridgestone Firestone North American Tire,
LLC agree that all claims, disputes, and controversies
between you and it, including any of its agents, employ-
ees, successors, or assigns, arising out of or in connec-
tion with this Limited Warranty, or any other warranties,
express or implied, including a failure of warranty and
the validity of this arbitration clause, but excluding
claims for personal injury or property damage, shall be
resolved by binding arbitration between you and it,
according to the formal dispute resolution procedures
of the National Arbitration Forum, under the Code of
Procedure then in effect. This arbitration will be con-
ducted as a document hearing. If you request any pro-
cedures beyond a document hearing, you will be re-
sponsible for all fees, including filing and administrative
fees, above and beyond the fees required for document
hearings. The arbitration between you and Bridgestone
Firestone North American Tire, LLC shall not include any
other customers, be combined or consolidated in any
fashion with arbitrations involving other customers, or
proceed in any form of class action in which the claims
of numerous customers are considered together. Any
award of the arbitrator(s) may be entered as a judgment
in any court of competent jurisdiction. The arbitrators
will have no authority to award punitive or other dam-
ages not measured by the prevailing party’s actual
damages, except as may be required by statute. Infor-
mation may be obtained and claims may be filed at any
office of the National Arbitration Forum or at P.O. Box
50191, Minneapolis, MN 55405.
(Continued on next page)
22
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY

WHAT YOU MUST DO
In order to obtain warranty service you must deliver the
warranted part or accessory, or the vehicles, on which
the part or accessory is installed, to an authorized
Nissan dealer in the United States or Canada at your
expense with proof of purchase (parts invoice or service
repair order from an authorized Nissan dealer) .
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGESThis warranty does not cover incidental or
consequential damages such as loss of the
use of the vehicle, inconvenience or commer-
cial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights, which vary from
state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with this vehicle.The names and addresses of authorized Nissan dealers
are listed in telephone directories.
You must also pay for labor charges to remove and
replace the part or accessory if it was not originally
installed on your vehicle by an authorized Nissan dealer.
WHAT NISSAN WILL DO
If the part or accessory to be repaired was originally
installed by an authorized Nissan dealer, it will be re-
moved and reinstalled after repair at no charge for parts
and labor. If the part or accessory was not installed by
an authorized Nissan dealer, the part or accessory will
be repaired or exchanged only. Any needed parts re-
placement will be made using Genuine Nissan or
Nissan approved new or remanufactured parts. Nissan
reserves the right to make changes at any time, without
notice, to production and service parts in their specifi-
cations, colors, and materials, including those used in
connection with warranty repairs. For this reason, when
approved by Nissan and at Nissan’s discretion, func-
tionally equivalent replacement parts may be used that
do not exactly match the original production part.
LIMITED WARRANTY ON GENUINE NISSAN REPLACEMENT PARTS, GENUINE NISMO S-TUNE PARTS, AND GENUINE NISSAN ACCESSORIES163

WHAT YOU MUST DO
In order to obtain lifetime limited warranty service, bring
your vehicle, proof-of-purchase (service repair order
from an authorized Nissan dealer in the United States)
and personal identification (driver’s license, etc.) to any
authorized Nissan dealer in the United States. The
names and addresses of authorized Nissan dealers are
listed in telephone directories.
WHAT NISSAN WILL DO
If the lifetime feature of this warranty applies to a Genu-
ine Nissan Original Equipmentmuffler assembly,
shock absorber orstrut assembly it will be removed
and reinstalled after repair at an authorized Nissan
dealer at no charge for parts or labor.
Otherwise a warranted Genuine Nissan Original Equip-
ment muffler assembly, shock absorber orstrut
assembly will be exchanged only unless you can pro-
vide proof that it was originally installed by a Nissan
dealer, in which case it will be removed and reinstalled
after repair at no charge to you for parts or labor during
the term of the warranty. Any needed parts replacement
or exchange will be made using new or remanufactured
parts at Nissan’s option.
66GENUINE NISSAN ORIGINAL EQUIPMENT MUFFLER, GENUINE NISSAN SHOCK ABSORBER AND STRUT LIFETIME LIMITED WARRANTY1

WHAT IS COVERED?
Nissan2warrants your Genuine Nissan Replacement
Battery as described below except as stated under
What is not covered?
This warranty covers defects in materials and workman-
ship.
HOW LONG IS THE WARRANTY AND
WHAT WILL NISSAN DO
If your replacement battery becomes unserviceable
within the first 24 months of service Nissan2will replace
your battery, including labor, without charge, providing
the battery was originally installed in your vehicle by an
authorized Nissan dealer.
If the replacement battery becomes unserviceable after
24 months of use, Nissan
2will provide a replacement
battery at a reduced price, charging only for the portion
of the life of the battery actually used. This is called a
pro-rata adjustment. You will be responsible for all
labor charges for the replacement of the battery.
This warranty and the pro-rata adjustmentend
84 months after the date of the battery’s purchase or
installation, whichever is earlier. However, the warranty
on a Genuine Nissan replacement battery installed dur-
ing the Nissan New Vehicle Limited Warranty will extend
through, and will not end before, the end of that original
warranty.
WHAT IS NOT COVERED?
This warranty does not cover:
1. Damage or failure resulting from:
Accident, theft, fire or freezing.Misuse of the battery or vehicle in which it is
installed, including the use in applications for
which the battery was not designed. Proper use is
described in the vehicles Owner’s Manual.
Improper installation or battery charging.Vehicle electrical malfunctions not covered by
your New Vehicle Limited Warranty.
Modification or improper repair of the vehicle or a
part of the vehicle.
Use of parts not equivalent in quality or design to
parts supplied by Nissan.
Environmental conditions, including, but not lim-
ited to flood, and salt spray or salt water.
2. Normal maintenance service and recharging of dis- charged batteries. 3. Batteries in service more than 84 months.
4. Salvage Title. This warranty does not cover dam-
age, failure, or corrosion to any Genuine Nissan
battery installed in the vehicle, if the vehicle is
issued a salvage or similar title under any state’s
law, and this warranty is rendered void for any
battery installed in a vehicle prior to the vehicle
being issued a salvageor similar title unless state
law expressly states otherwise. (This exclusion
does not extend to a new Genuine Nissan battery
installed in the vehicle after the issuance of a sal-
vage or similar title) .
WHAT YOU MUST DO
In order to obtain warranty service, you must deliver the
warranted battery or the vehicle in which the battery is
installed to an authorized Nissan dealer in the U.S. or
Canada at your expense, with proof of purchase (parts
invoice or service repair order from an authorized
Nissan dealer) . The names and addresses of authorized
Nissan dealers are listed in telephone directories or
www.NissanUSA.com
If thepro-rata adjustment applies, you must pay for the
portion of the 84 month warrantable life that you actually
used. The amount you pay is computed in two steps.
First, the customer pay percentage is determined from
the chart shown below based upon the months of actual
battery service.
(Continued on next page)
1 Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on
the date of purchase.
2 NISSAN indicates Nissan North America, Inc. PO Box 685003, Franklin, TN 37068-5003, which distributes Nissan vehicles and provides related consumer services in the United States of America.
REPLACEMENT BATTERY LIMITED WARRANTY167