dashboard NISSAN MURANO HYBRID 2017 3.G Warranty Booklet

NISSAN CARES...
Both Nissan and your Nissan dealer are dedicated to
serving all your automotive needs. Your complete satisfac-
tion with your vehicle and your Nissan dealer are our
primary concerns. Your Nissan dealer is always available to
assist you with all your automobile service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol-
lowing information:
Your name, address, and telephone numberVehicle identification number (on dashboard)Date of purchaseCurrent odometer readingYour Nissan dealer’s nameDetails of the concernOr you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB) .
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
1-800-NISSAN-1 (1-800-647-7261) . We will be
happy to provide you with information about BBB AUTO
LINE. Or, you may contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Blvd., Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation
andarbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted
the proper person from the dealership or Nissan) unless
you delay the process. If you accept the decision, it will
be legally binding on you and Nissan. If you do not
accept the decision, it will not be legally binding on you
or Nissan. However in some states, if the decision is not
accepted, it may be introduced either by you or by
Nissan, as evidence in any potentially related court
action.
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NISSAN’S CUSTOMER CARE PROGRAM 3

CHECKING YOUR TIRE’S AIR PRESSURE
Checking your air pressure at least once a month is vital
to help your tires perform properly and help you get the
best gas mileage possible. Tires can lose up to 7 kPa
(1 psi) per month under normal conditions and lose up
to 7 kPa (1 psi) per every 9°C (16°F) drop in tempera-
ture. Here are some simple steps on how to check the
air pressures in your tires:1. Remove the valve stem cap.
2. Place the end of the tire gauge firmly against the tire’s valve stem.
3. Read the current pressure displayed on the gauge that is currently in the tire.
4. Increase pressure at this time (if needed) and re- check with your tire gauge.
5. Replace the valve stem cap.
6. Repeat until all of your tires have been checked and adjusted accordingly.
TIRE PRESSURE MONITORING SYSTEM (TPMS)
A tire pressure monitoring system (TPMS) is a safety
system found in most vehicles manufactured after
2005. There are pressure sensing transmitters mounted
inside of each tire that sends readings to the central
computer (ECU) in your vehicle. The TPMS system will
alert you when one or more of your tires are underin-
flated by 25% or more by turning on a warning light on
your vehicle’s dashboard or heads up display (HUD)
screen. This means that one or more of your tires may
have a low-pressure condition. Follow the instructions
in your owner’s manual. ROTATION and WEAR**
Falken recommends rotating your tires at least every
8,000km (5,000 miles) and periodically inspecting your
tires to make sure they are free of road hazards (such as
nails, screws, large wood splinters, etc.) that might pen-
etrate your tires causing them to lose air pressure and to
ensure they are wearing evenly. Common irregular wear
patterns are: misalignment wear, where the tire shows
excessive outer or inner tread wear. Tire sidewalls should
also be inspected for cuts, snags, bruises, and weather
cracking. If any of these noted conditions are present
during inspection, we recommend returning to your ser-
vicing tire dealer to be corrected to ensure long tire life.
TIRE REPLACEMENT
Falken recommends replacing your tires when the tread
wears down to the wear bars at 1.6mm (2/32 of an inch) ,
which are located across the tread in several locations
around the tire. If only two tires are being replaced, the two
new tires should always be installed on the rear of the
vehicle to aid in preventing your vehicle from hydroplaning,
even if your car is front wheel drive. It’s always recom-
mended to have your new tires balanced during installa-
tion, and alignment checked if the previous tires show and
irregular wear. Tires that have been in use for 5 (five) years
or more should continue to be inspected by a qualified tire
specialist, at least annually. It is recommended that any
tires 10 (ten) years old or older from the date of manufac-
ture, including spare tires, be replaced with new tires as a
precaution even if such tires appear serviceable and even
if they have not reached the legal worn out limit at 1.6mm
(2/32 of an inch) .
TIRE REPAIRS
In the event that you get a flat tire while driving, it is best to
find a nearby, safe place to stop and install your spare tire
or call a tow truck. The less distance that you drive on your
low or flat tire, the better chances your tire has of being
repairable. Once you are able to get to your local servicing
tire dealer, have them dismount the tire from the rim and
thoroughly inspect the inside of the tire. It is important to
know the difference between a proper tire repair and an
improper one because it can be critical to you and your
vehicle’s safety. An improper repair could pose a safety
threat to you and your family and could also affect your
tire’s manufacturer warranty. Here are some tips in deter-
mining if your damaged tire can be properly repaired or not:
●Always have the tire removed from the wheel and
inspected before any repair is performed.
●Tires with less than 1.6mm (2/32 of an inch) of tread
should NOT be repaired.
●Never repair a tire with a puncture larger than 6mm
(1/4 of an inch) .
●Repairs should be limited to the tread area only.
●Repairs cannot overlap one another.
●A plug and patch or plug/patch combo should be
used to effectively repair a tire puncture.
●If anything seems questionable at any time during the
repair process, ask your service advisor for more
details and/or call the tire manufacturer to make sure
the tire’s warranty isn’t being voided.
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** Never include a temporary spare tire in your rotation pattern
FALKEN TIRE LIMITED WARRANTY 37