roof NISSAN SENTRA 2012 B16 / 6.G Warranty Booklet
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Page 10 of 61
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
This warranty does not cover incidental or
consequential damages such as loss of the
use of the vehicle, inconvenience or commer-
cial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with this vehicle.
THE WARRANTY BEGINS
The warranty period begins on the date the vehicle is
delivered to the first retail buyer or put into use, which-
ever is earlier.
FOR HOW LONG AND WHAT IS
COVERED
BASIC COVERAGEThe basic coverage period is 36 months or
36,000 miles, whichever comes first.
This warranty covers any repairs needed to cor-
rect defects in materials or workmanship of all
parts and components of each new Nissan ve-
hicle supplied by Nissan subject to the exclusions
listed under the heading “WHAT IS NOT COV-
ERED” or, if the part is covered by one of the
separate coverages described in the following
sections of this warranty, that specific coverage
applies instead of the basic coverage.
Bedliners will be repaired to commercially ac-
ceptable standards subject to the conditions and
limitations listed in WHAT IS NOT COVERED.
POWERTRAIN COVERAGEThe Powertrain coverage period is 60 months or
60,000 miles, whichever comes first.
This warranty covers any repairs needed to cor-
rect defects in materials or workmanship.
Powertrain coverage applies to components
listed below under the headings, Engine, Trans-
mission and Transaxle, Drivetrain, and Restraint
System, supplied by Nissan subject to the exclu-
sions listed under the heading “WHAT IS NOT
COVERED”. ENGINE
Cylinder heads and block and all internal parts,
rocker covers and oil pan, valve train and front
cover, timing chain and tensioner, oil pump, water
pump and fuel pump, fuel injectors, intake and
exhaust manifolds and supercharger, flywheel,
seals, and gaskets.
TRANSMISSION AND TRANSAXLE
Case and all internal parts, torque converter and
converter housing, automatic transmission control
module, transfer case and all internal parts, seals
and gaskets, clutch cover and housing A/T cooler,
and electronic transmission controls.
DRIVETRAIN
Drive shafts, final drive housing, and all internal
parts, propeller shafts, universal joints, bearings,
seals and gaskets.
RESTRAINT SYSTEM
Air bags and related electronic control systems.
CORROSION COVERAGE (PERFORATION
FROM CORROSION)
Any body sheet metal panel supplied by Nissan
found to have developed perforation (rust-
through) due to corrosion in normal use is covered
for 60 months, regardless of mileage, subject to
the exclusions listed under the heading “WHAT IS
NOT COVERED”. No additional rust proofing ap-
plications are required. Perforation is a condition
in which any body sheet metal panel has corroded
from one surface through to another.
(Continued on next page)
6 2012 NEW VEHICLE LIMITED WARRANTY
Page 11 of 61
TOWING COVERAGEIf your vehicle is inoperative due to the failure of a
warranted part, during any of the New Vehicle
Limited Warranties, including Emission and Seat-
belt warranties, towing service to the nearest au-
thorized Nissan dealership is covered.
ADJUSTMENT COVERAGEService adjustments not usually associated with
the replacement of parts, such as wheel align-
ment, are covered only during the first 12 months
or 12,000 miles, whichever comes first.
REFRIGERANT RECHARGE ONLY COVERAGERefrigerant recharge not associated with the re-
pair or replacement of a warranted part is covered
only during the first 12 months, regardless of the
mileage.
NO CHARGE
Warranty repairs will be made at no charge for parts
and/or labor (except for tires, in which case you may pay
certain charges as noted above or as described in the
applicable tire warranty found later in this booklet) . Any
needed parts replacement will be made using Genuine
Nissan or Nissan approved new or remanufactured
parts. Nissan reserves the right to make changes at any
time, without notice, to production and service parts in
their specifications, colors, and materials, including
those used in connection with warranty repairs. For this
reason, when approved by Nissan and at Nissan’s dis-
cretion, functionally equivalent replacement parts may
be used that do not exactly match the original produc-
tion part.
OBTAINING WARRANTY SERVICEYou must take the vehicle to an authorized Nissan
dealer in the United States or Canada during regular
business hours at your expense in order to obtain
warranty service. The names and addresses of au-
thorized Nissan dealers are listed in telephone direc-
tories and in WWW.NISSANUSA.COM.
If you require warranty service outside of the United
States (see terms under caption “APPLICABILITY”) ,
contact an authorized Nissan dealer in that country.
MAINTENANCE, DATA ACCESS, AND
RECORDS
As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your OWNER’S MANUAL and your
NISSAN SERVICE & MAINTENANCE GUIDE, and
maintaining copies of all maintenance records & re-
ceipts for review by Nissan.
You are also required to provide consent to give Nissan
access to data stored on vehicle systems. Failure to do
so is likely to result in the denial of warranty coverage.
Evidence of the performance of the required mainte-
nance should be kept and presented as proof of such
maintenance in connection with related warranty re-
pairs. To assist you in maintaining appropriate records,
the maintenance log located in your NISSAN SERVICE
& MAINTENANCE GUIDE can be used along with
supporting repair invoices, receipts and other such
records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
Failure to operate the vehicle in accordance with the
OWNER’S MANUAL
Misuse, such as using the vehicle to towFailure of a component not covered by warrantyRacing and competitive drivingTheft, vandalism, fire, or flooding (including engine
water ingestion)
Accident, collision, being towedRepairs performed by anyone other than an autho-
rized Nissan dealer
Glass breakage, unless resulting from defects in
material or workmanship
Normal wear and tear, including dings, dents, chips,
or scratches
Damage caused by any automated or manually op-
erated car wash or by using a pressure washer
Note that complaints related to failure to comply with
proper use of the vehicle as described in the applicable
OWNER’S MANUAL (including the lack of availability or
use of proper fluid) , or the vehicle’s lack of compliance
with local regulations or environmental requirements of
any country (other than the U.S. or Canada) are NOT
covered by this warranty.
(Continued on next page)
2012 NEW VEHICLE LIMITED WARRANTY 7
Page 14 of 61
WHAT IS NOT COVERED UNDER
EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES
These warranties do not cover:1. Normal maintenance, service and parts replace- ment as outlined in the emissions control mainte-
nance instructions of your OWNER’S MANUAL
and your NISSAN SERVICE & MAINTENANCE
GUIDE.
2. Failures directly as a result of:
Failure to perform required emission control
maintenance as outlined in your OWNER’S
MANUAL and your NISSAN SERVICE & MAIN-
TENANCE GUIDE.
Misuse, accident or modification.Improper adjustment or installation of parts during
the performance of maintenance services.
Tampering with or disconnecting any part affect-
ing vehicle emissions.
The use of contaminated fuel or fuel other than
that specified in your OWNER’S MANUAL.
3. In the case of the Performance Warranty, the use of any part not certified in accordance with Federal
requirements which is defective or not equivalent
from an emissions standpoint to the original equip-
ment part.
4. In the case of the Performance Warranty, costs of determining the cause of a vehicle failing an EPA
approved emissions test if such failure is found not
to be covered. 5. In the case of the Defects Warranty, parts not
supplied by Nissan or damage to other parts
caused directly by non-Nissan parts.
WHAT YOU MUST DO
In order to obtain warranty service you must deliver the
vehicle to an authorized Nissan dealer in the United
States at your expense.
You must also maintain your vehicle as outlined in the
maintenance instructions in your NISSAN SERVICE &
MAINTENANCE GUIDE.
WHAT NISSAN WILL DO
Warranty repairs will be made at no charge for parts
and/or labor, including diagnosis and tax. Any needed
parts replacement will be made using new or remanu-
factured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS PROCE-
DURE
You may make a claim under the Performance Warranty
immediately after the failure of an EPA approved emis-
sions test. You must provide proof of this failure when
making your claim.
You will be told whether Nissan will honor your claim
within 30 days of the date you make the claim unless a
shorter time period is required by law. If your claim is
denied, Nissan will notify you in writing of the reason. If
we do not notify you within this time period, we will
repair your vehicle under this warranty at no cost to you.
The time period for notification will not apply if you
request a delay or a delay is caused by events not under
the control of Nissan dealers. No claim will be denied under the Performance War-
ranty because you use a non-Nissan but EPA certified
part for maintenance or repair.
MAINTENANCE SERVICE AND REPLACEMENT
PARTS
Important information concerning maintenance service
and replacement parts is in the Limited Warranty on
Nissan Parts and Accessories section of this booklet.
MAINTENANCE RECORDS
Receipts covering the performance of regular mainte-
nance should be kept in the event questions arise
concerning maintenance. The receipts should be trans-
ferred to subsequent owners.
IF YOU HAVE QUESTIONS
You may obtain further information concerning these
warranties by following the procedure outlined in the
“CUSTOMER CARE” section of this booklet. In the
case of the Performance Warranty, you may also con-
tact or report any violations to the Office of Transporta-
tion and Air Quality, Vehicle Compliance Programs
Group, U.S. Environmental Protection Agency, Ariel
Rios Building (6405J) , 1200 Pennsylvania Avenue,
N.W, Washington, D.C. 20460
(Continued on next page)
10
FEDERAL VEHICLE EMISSION CONTROL LIMITED WARRANTIES
Page 20 of 61
EMISSIONS PERFORMANCE
WARRANTY
WHEN DOES THIS WARRANTY APPLY
This warranty applies to your 2012 Nissan vehicle only if
it fails to pass a California “smog check” test or equiva-
lent.
WHAT IS COVERED AND FOR HOW LONG
5
Nissan warrants that if your vehicle fails to pass a
California “smog check” test, it will make the necessary
repairs so that your vehicle will pass. This warranty is for
3 years or 50,000 miles, whichever occurs first. The
warranty begins the date the vehicle is delivered to the
first retail buyer or the date it is first put in to service,
whichever is earlier.
Exceptions to this warranty are listed under the caption
“ WHAT IS NOT COVERED”.
WHAT IS NOT COVERED
These warranties do not cover:1. Normal maintenance, service and parts replace- ment as outlined in the emission control mainte-
nance instructions of your OWNER’S MANUAL
and your NISSAN SERVICE & MAINTENANCE
GUIDE.
2. Failures directly as a result of:
Lack of performance of required emission control
maintenance as outlined in your OWNER’S
MANUAL and your NISSAN SERVICE & MAIN-
TENANCE GUIDE.
Misuse, accident or modification.
Improper adjustment or installation of parts during
the performance of maintenance (non-warranty)
services.
Tampering with or disconnecting any part affect-
ing vehicle emissions.
The use of fuel other than that specified in your
OWNER’S MANUAL or fuel with contaminants
which the fuel filter is not designed to remove.
3. In the case of the Performance Warranty, the use of any non-Nissan part not certified in accordance
with Federal requirements which is defective or not
equivalent from an emissions stand point to the
original equipment part.
4. In the case of the Defects Warranty, parts not supplied by Nissan or damage to other parts
caused directly by non-Nissan parts.
5. In the case of the Performance Warranty, costs of determining the cause of a vehicle failing a Califor-
nia “smog check” test if such failure is found not to
be covered.
WHAT YOU MUST DO
In order to obtain warranty service you must deliver the
vehicle to any authorized Nissan dealer in the United
States at your expense. You are responsible for the
required maintenance on your vehicle as outlined in the
maintenance instructions in your NISSAN SERVICE &
MAINTENANCE GUIDE. Nissan recommends that you
retain all receipts covering maintenance on your vehicle,
but Nissan cannot deny warranty solely for the lack of
receipts or for your failure to ensure the performance of
all scheduled maintenance.
WHAT NISSAN WILL DO
Warranty repairs will be made at no charge for parts
and/or labor, including diagnosis and tax. Any needed
parts replacement will be made using new or remanu-
factured parts.
OTHER WARRANTY TERMS
Performance Warranty Claims Procedure
You may make a claim under the Performance Warranty
immediately after the failure of a “smog check” test. You
must provide proof of this failure when making your
claim in order to avoid additional “smog check” test
charges.
You will be told whether Nissan will honor your claim
within 30 days of the date you make the claim, unless a
shorter time period is required by law. If your claim is
denied, Nissan will notify you in writing of the reason. If
we do not notify you within this time period, we will
repair your vehicle under this warranty at no cost to you.
The time period for notification will not apply if you
request a delay or a delay is caused by events not under
the control of Nissan dealers. No claim will be denied
under the Performance Warranty because you use a
certified part for maintenance or repair.
Maintenance Service and Replacement Parts
Important information concerning maintenance service
and replacement parts is in the Limited Warranty on
Nissan Replacement Parts and Accessories section of
this booklet. No warranty claim will be denied solely
because a non-Nissan part was used for maintenance
or repair.
(Continued on next page)
16 CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES1, 2
Page 23 of 61
WHO IS COVERED
The owner of a BFGoodrich Passenger or Light Truck
tire which bears the BFGoodrich name and complete
DOT identification number.
WHAT IS COVERED AND FOR HOW LONG
BFGoodrich Passenger and Light Truck tires, used in
normal service on the vehicle on which they were origi-
nally fitted and in accordance with the maintenance
recommendations and safety warnings contained in the
owner’s manual and in the Important Tire Safety Infor-
mation Section of this booklet, are covered by this
limited warranty against defects in workmanship and
material for the life of the original usable tread, or 6 years
from the date of purchase, whichever comes first. At
that time, all warranties, express or implied, are termi-
nated. The usable tread is the original tread down to the
level of the tread wear indicators - 2/32nds of an inch
(1.6mm) of tread remaining. Date of purchase is docu-
mented by new vehicle registration or tire sales invoice.
If no proof of purchase is available, the date of manu-
facture, as molded on the sidewall, will be used. Re-
placement will be made in accordance with the terms
and conditions described underWhat BFGoodrich
Will Do.
WHAT IS NOT COVERED
Tires which become unserviceable due to:Road hazard injury (e.g., a cut, snag, bruise, impact
damage, or puncture, whether repairable or not);
Incorrect mounting of the tire, tire/wheel imbalance,
or improper repair;
Misapplication, underinflation, overinflation, im-
proper maintenance, racing or other abuse;
Uneven or rapid wear which is caused by mechani-
cal irregularity in the vehicle such as wheel misalign-
ment (a measured tread difference of 2/32nds of an
inch (1.6mm) or more across the tread on the same
tire) resulting in uneven or rapid wear;
Accident, fire, chemical corrosion, tire alteration, or
vandalism;
Ozone or weather cracking;Flat spotting caused by improper storage or brake-
lock;
The adding of liquid, solid or gaseous materials other
than air, nitrogen, or carbon dioxide (e.g. waterbase
sealers or balancing substances) .
WHAT BFGOODRICH WILL DO
PASSENGER AND LIGHT TRUCK TIRES
A tire which becomes unserviceable due to a condition
covered by this limited warranty will be replaced with a
comparable new BFGoodrich tire, free of charge, when
2/32nds of an inch (1.6mm) or less of the original tread
is worn, (or 25% or less, whichever is most beneficial to
the user) and within 12 months of the date of purchase.
Mounting and balancing of tires is included. The cost of
any other service charges and applicable taxes are
payable by the user.
When more than 2/32nds of an inch of original tread
has been worn (or more than 25%, whichever is most
beneficial to the user) or after 12 months from date of
purchase, the user must pay the cost of a comparable
new BFGoodrich passenger or light truck replacement
tire on a pro rata basis. The dealer shall determine the
charge by multiplying the percentage of the original
usable tread worn by the current actual selling price at
the adjustment location or the price on the current
BFGoodrich Brand Base Price List, whichever is lower.
This List is based on a predetermined price intended to
fairly represent the actual selling price of the tire. The
cost of mounting, balancing and any other service
charges and applicable taxes are payable by the user.
(Continued on next page)
BFGOODRICH TIRE LIMITED WARRANTY 19
Page 25 of 61
ORIGINAL EQUIPMENT PASSENGER
AND LIGHT TRUCK TIRES INCLUDING
RFT TIRES WITH RUN-FLAT
TECHNOLOGY ELIGIBILITY
This Limited Warranty covers BRIDGESTONE and
FIRESTONE brand passenger and light truck tires, in-
cluding RFT and temporary spare tires, originally in-
stalled by the vehicle manufacturer on a new vehicle.
You are covered under the terms of this Limited War-
ranty if the tire was produced after July 4, 2004 (DOT
serial 2704 or later) and has been used only on the
vehicle on which it was originally installed in non-
commercial service.
WHAT IS WARRANTED AND FOR HOW
LONG
Before wearing down to 2/32 inch (1.6 mm) remaining
original tread depth (i.e. worn down to the top of the
built-in indicators in the tread grooves) and within 6
years from the date of purchase (proof of purchase date
required; without proof of purchase date, then within 6
years from the date of tire manufacture) , for any reason
other than those excluded in the section entitled “What
This Limited Warranty Does Not Cover,” any eligible tire
that becomes unusable for any reason within the manu-
facturer’s control will be replaced with an equivalent
new tire on the basis set forth in this Limited Warranty.
WHAT THE WARRANTY DOES NOT
COVER
This Limited Warranty does not cover the following:1. Tire damage or irregular wear due to: A. Road hazards, including, without limitation:
Puncture, cut, impact break, stone drill, bruise,
bulge, snag, etc.
B. Improper use or operation, including, with-
out limitation: Improper inflation pressure, over-
loading, tire/wheel spinning, use of an improper
wheel, tire chain damage, misuse, misapplica-
tion, negligence, tire alteration, or for racing or
competition purposes.
C. Insufficient or improper maintenance, in-
cluding, without limitation: Failure to rotate tires
as recommended in this manual, wheel mis-
alignment, worn suspension components, im-
proper tire mounting or demounting, tire/wheel
assembly imbalance, or other vehicle condi-
tions, defects, or characteristics.
D. Contamination or degradation by petro-
leum products or other chemicals, fire or other
externally generated heat, or water or other
material trapped inside the tire during mounting
or inflation.
E. Improper repair. Improper repair voids this
Limited Warranty.
F. For RFT tires only, improper run-flat or
low tire pressure operation, including, with-
out limitation: Exceeding speed, distance, or
other run-flat/lowpressure operation limitations. 2. Rapid tread wear or wear-out. Original equipment
tires have no mileage warranty.
3. Weather/ozone cracking after 4 years from date of tire manufacture.
4. Ride disturbance or vibration after 1/32 inch (0.8 mm) of tread wear use.
5. Tires with sealant, balance, or other filler material that was not originally applied or inserted by the tire
manufacturer.
6. Tires used in commercial service.
7. Tires purchased and normally used outside the United States and Canada.
8. The cost of applicable federal, state, and local taxes.
9. Failure to follow any of the safety and maintenance recommendations or warnings contained in this
manual.
This Limited Warranty is in addition to and/or may be
limited by any other applicable written warranty you may
have received concerning special tires or situations.
REPLACEMENT PRICE
Radial passenger and light truck tires adjusted under
this Limited Warranty will be replaced free of charge
during the first 25% of tread wear or within 12 months
from the date of purchase (proof of purchase date
required; without proof of purchase date, then within 12
months from the date of tire manufacture) , whichever
occurs first. During the free replacement period, mount-
ing and balancing are included free of charge.
(Continued on next page)
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY 21
Page 26 of 61
To determine the replacement price after the free tire
replacement period, the percent of used tread wear is
multiplied by the current selling price for the replace-
ment tire(s) . The appropriate taxes, mounting, balanc-
ing, disposal fee, and other service charges may be
added to the adjustment replacement price.
In Canada, the tire will be adjusted at dealerships (sub-
ject to dealer discretion) at a predetermined “Adjust-
ment Price.”
REPLACEMENT WARRANTY
If you receive a replacement tire under this Limited
Warranty, it will be covered by the manufacturer’s war-
ranty, if any, given on that tire at that time.
WHERE TO GO
Tire adjustments under this Limited Warranty will only
be made at an authorized Bridgestone Firestone re-
tailer. Consult a phone directory (often listed in the
Yellow Pages underTire Dealersor the internet at
www.bridgestonetire.com for the location nearest you.
CONSUMER RIGHTS
This Limited Warranty gives you specific legal rights,
and you may also have other rights which vary from state
to state or in Canada from province to province.
CONDITIONS AND EXCLUSIONS
To the extent permitted by law, Bridgestone Firestone
North American Tire, LLC disclaims all other warranties,
including but not limited to the implied warranties of
merchantability and fitness for a particular purpose and
any liability for inconvenience, incidental, or consequen-
tial damages, loss of time, loss of vehicle use or, incon-
venience. Some states do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
This Limited Warranty applies only to consumers actually
using the tire in the United States and Canada. For
warranty conditions outside the United States and
Canada, see your local Bridgestone Firestone distributor.
Obligations under this policy may not be enlarged or
altered by anyone.
In accordance with Federal Law, this Limited Warranty
has been designated as a
Limited Warranty.” Nothing
in this Limited Warranty is intended to be a representa-
tion that tire failures cannot occur. This Limited War-
ranty is given in the United States by Bridgestone
Firestone North American Tire, LLC, 535 Marriott Dr.,
Nashville, TN 37214 and in Canada by Bridgestone
Firestone Canada Inc., 5770 Hurontario St., Suite 400,
Mississauga, Ontario, Canada L5R 3G5.
OWNER’S OBLIGATIONS
In order to keep this Limited Warranty valid, we require
you to have your tires regularly inspected and rotated
per the vehicle OWNER’S MANUAL and to furnish
proof of same in order to receive an adjustment. Such
proof should show the date, mileage, and servicing
location. A sales receipt containing this information will
suffice. It is your obligation to maintain proper tire infla-
tion pressures as specified by the vehicle manufacturer
and to operate the vehicle within tire/vehicle load ca-
pacity and speed limitations. It is also your obligation to
maintain proper wheel alignment and tire/wheel assem-
bly balance. To request an adjustment, you must present
the tire to an authorized Bridgestone Firestone retailer.
Complete and sign the customer section of the Bridge-
stone Firestone North American Tire, LLC Limited War- ranty adjustment form and pay appropriate replacement
price, taxes, disposal fee, and service charges, if any.
ARBITRATION
You and Bridgestone Firestone North American Tire,
LLC agree that all claims, disputes, and controversies
between you and it, including any of its agents, employ-
ees, successors, or assigns, arising out of or in connec-
tion with this Limited Warranty, or any other warranties,
express or implied, including a failure of warranty and
the validity of this arbitration clause, but excluding
claims for personal injury or property damage, shall be
resolved by binding arbitration between you and it,
according to the formal dispute resolution procedures
of the National Arbitration Forum, under the Code of
Procedure then in effect. This arbitration will be con-
ducted as a document hearing. If you request any pro-
cedures beyond a document hearing, you will be re-
sponsible for all fees, including filing and administrative
fees, above and beyond the fees required for document
hearings. The arbitration between you and Bridgestone
Firestone North American Tire, LLC shall not include any
other customers, be combined or consolidated in any
fashion with arbitrations involving other customers, or
proceed in any form of class action in which the claims
of numerous customers are considered together. Any
award of the arbitrator(s) may be entered as a judgment
in any court of competent jurisdiction. The arbitrators
will have no authority to award punitive or other dam-
ages not measured by the prevailing party’s actual
damages, except as may be required by statute. Infor-
mation may be obtained and claims may be filed at any
office of the National Arbitration Forum or at P.O. Box
50191, Minneapolis, MN 55405.
(Continued on next page)
22
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
Page 28 of 61
HIGHWAY AUTO AND LIGHT TRUCK
TIRE REPLACEMENT AND
ADJUSTMENT POLICY (EXCLUDES
GOODYEAR UNISTEELRADIAL LIGHT
TRUCK TIRES)
WHO IS ELIGIBLE?
You are eligible for the benefits of this Limited Warranty
if you meet all the following criteria:
You are the owner or authorized agent of the owner
of new Goodyear or Dunlop highway auto or light
truck tires supplied as Original Equipment on your
vehicle.
Your tires bear Department of Transportation pre-
scribed tire identification numbers.
Your tires have been used only on the vehicle on
which they were originally installed according to the
vehicle manufacturer or Goodyear’s recommenda-
tions.
Your tires were purchased on or after March 1,
2009.
Light truck tires are defined as all tires identified with the
“LT” designation in the sidewall stamping plus the
8-19.5 and 8R19.5 sizes which do not carry the “LT”
designation.
WHAT IS COVERED AND FOR HOW
LONG?
FREE TIRE REPLACEMENT
Any new Goodyear or Dunlop highway radial auto or
radial light truck tire, covered by this policy, removed
from service due to a covered warranty condition during
the first 2/32” of usable treadwear or twelve months
from date of purchase, whichever comes first, will be replaced with a comparable new Goodyear or Dunlop
tire at no charge, including mounting and balancing.
(Without proof of purchase the date of manufacture will
be used to determine eligibility.)
ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK
TIRES
Any new Goodyear or Dunlop highway auto or light
truck tire, other than radial auto, radial light truck tires,
removed from service due to a covered warranty condi-
tion during the first 1/32” of usable treadwear will be
replaced with a comparable new Goodyear or Dunlop
tire at no charge, including mounting and balancing.
TEMPORARY SPARE TIRES
Any Goodyear or Dunlop temporary spare tire removed
from service due to a covered warranty condition during
the first 50% of usable treadwear (1/32”) will be re-
placed with a comparable new Goodyear or Dunlop
temporary spare tire at no charge, including mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed
from service due to a covered warranty condition will be
replaced with a comparable new Goodyear or Dunlop
tire on a prorated basis for up to six (6) years from the
date of original new tire purchase or when the tread-
wear indicators become visible (worn to 2/32”) , which-
ever occurs first. (Without proof of purchase the date of
manufacture will be used to determine eligibility.)HOW WILL PRORATED CHARGES BE
CALCULATED?
Replacement price will be calculated by multiplying the
tire’s advertised retail selling price at the time of adjust-
ment by the percentage of usable original tread that hasbeen worn off. You pay for mounting and balancing, and
an amount equal to the current Federal Excise Tax (F.E.T.
– U.S. only) any other applicable taxes and government-
mandated charges.
EXAMPLE: If your disabled tire had an original 8/32” of
usable treadwear and is worn to 4/32” usable tread
remaining, you have used 50%, and therefore must pay
50% of the advertised retail selling price of the compa-
rable tire.
In addition, you must pay an amount equal to the full
current Federal Excise Tax (U.S. only) or any other
applicable taxes and government-mandated charges
for the comparable new replacement tire at the time of
adjustment. If the price of the new comparable tire is
$80, the cost to you would be $40 plus F.E.T. (U.S. only)
plus any other applicable taxes and government-
mandated charges.
WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear or Dunlop tire will be the
same brand tire and may either be the same line of tire
or, in the event that the tire is not available, the same
brand tire with the same basic construction and quality
with a different sidewall or tread configuration. If a
higher priced tire is accepted as replacement, the dif-
ference in price will be at an additional charge to you.
Any replacement tire provided pursuant to this warranty
will be covered by the Goodyear or Dunlop warranty in
effect at the time of replacement.
(Continued on next page)
24
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
Page 29 of 61
ADDITIONAL PROVISIONS
A tire has delivered its full original tread life and the
coverage of this limited warranty ends when the tread-
wear indicators become visible (worn to 2/32”) , or six
(6) years from the date of new tire purchase, whichever
occurs first. (Without proof of purchase the date of
manufacture will be used to determine eligibility.)
LIMITATIONS
This limited warranty is applicable only in the United
States and Canada.
WHAT IS NOT COVERED BY THIS
WARRANTY?
This limited warranty does not cover the following:Tires submitted for ride disturbance complaints that
are worn beyond the first two thirty-seconds of an
inch (2/32”) tread depth or 6 months from date of
new vehicle purchase, whichever occurs first, or
tires submitted for ride disturbance due to damaged
wheels or any vehicle condition.
Goodyear & Dunlop do not warrant or give credit in
any adjustment transaction for any kind of material
added to a tire (e.g., tire fillers, sealants, balancing
substances) after the tire leaves a factory producing
Goodyear or Dunlop tires, nor will it adjust any tire
that has failed as a result of adding such material.
Irregular wear or damage due to mechanical condi-
tion of the vehicle, improper inflation, overloading,
high speed spin-up, misapplication, misuse, negli-
gence, racing, use of tire chains, improper mounting
or demounting, improper repair, wreck, collision or
fire.
Road hazards (includes, but not limited to, punc-
tures, cuts, snags, impact breaks, etc.) .
Any tire that, after leaving a factory producing Good-
year or Dunlop tires, has been intentionally altered to
change its appearance (e.g., white inlay on a black
tire or regrooved) .
Tires with weather-cracking that were purchased
more than four (4) years prior to presentation for
adjustment or, if purchase date cannot be verified,
manufactured more than four years prior to presen-
tation for adjustment.
Tires removed from service due to improper repairs.Temporary spare tires used on vehicles used in
racing and on passenger cars in special applications
such as police pursuit service.
Goodyear Unisteel Commercial Radial Light Truck
Tires.
Loss of time, inconvenience, loss of vehicle use,
incidental or consequential damages.
Tires supplied as Original Equipment are not eligible
for any tread life warranty consideration.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or Dealer has authority to make any
representation, promise, or agreement on behalf of
Goodyear or Dunlop except as stated herein.
Any tire, no matter how well constructed, may fail in
service or otherwise become unserviceable due to con-
ditions beyond the control of the manufacturer. Under
no circumstances is this warranty a representation that
a tire failure cannot occur.
This warranty gives you specific legal rights and you
may also have other rights that vary from state to state or
province to province. DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND
GOODYEAR HEREBY DISCLAIMS, ANY AND ALL
OTHER WARRANTIES AND REPRESENTATIONS,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMI-
TATION ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, AND
NO OTHER WARRANTY OR REPRESENTATION OF
ANY KIND IS MADE BY GOODYEAR OR SHALL BE
IMPLIED BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UN-
DER NO CIRCUMSTANCE SHALL GOODYEAR BE
LIABLE TO THE BUYER FOR ANY INDIRECT, SPE-
CIAL, INCIDENTAL, CONSEQUENTIAL, LOST
PROFIT, LOSS OF BUSINESS, LOSS OF GOOD-
WILL OR REPUTATION, PUNITIVE OR OTHER DAM-
AGE, COST (INCLUDING FOR REPLACEMENT
TRANSPORTATION) , EXPENSE OR LOSS OF ANY
KIND. SOME STATES DO NOT ALLOW THE EXCLU-
SION OR LIMITATION OF INCIDENTAL OR CONSE-
QUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.HOW DO YOU OBTAIN AN
ADJUSTMENT?
A. You must present the tire to be adjusted to an
authorized Goodyear or Dunlop service facility. Tires
replaced on an adjustment basis become the prop-
erty of The Goodyear Tire & Rubber Company,
Goodyear Dunlop Tires North America, Ltd. or
Goodyear Canada Inc.
(Continued on next page)
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY 25
Page 34 of 61
GENERAL TIRE LIMITED WARRANTY
AND ADJUSTMENT POLICY
This Limited Warranty and Adjustment (the “Policy”) is
issued by Continental Tire North America, Inc. (the
“Company”) and is applicable for Continental and
General-brand original equipment tires and is a promise
of replacement under certain specified conditions. This
Policy applies to tires in normal service displaying ad-
justable conditions (see Section 4) and does not re-
quire the existence of a workmanship or material related
condition in order to qualify for adjustment. THIS
POLICY IS NOT A WARRANTY THAT YOUR TIRE
WILL NOT FAIL OR BECOME UNSERVICEABLE IF
NEGLECTED OR MISTREATED.
1. ELIGIBILITY
a. This Policy applies to the owner of Passenger Car,Light Truck and Serva-Spare tires bearing the Con-
tinental or General brand name and serial numbers,
and operated in normal service.
b. Eligible tires must be the original equipment tires, used on the vehicle on which they were originally
installed by the vehicle manufacturer.
c. Tires branded “used” are not eligible under this Policy.
2. WHAT IS THE ADJUSTMENT POLICY
AND FOR HOW LONG?
Limited warranty coverage is for a maximum period of
72 months from the date of purchase*, determined by
the new vehicle registration date or new vehicle sales
invoice showing date of purchase. If an eligible Passenger or Light Truck or Serva-Spare
tire, used in normal service, becomes unserviceable
from a condition other than those listed under Section 4,
during or after the time or treadwear periods shown
below, it will be replaced with a comparable** new
Continental or General brand tire according to
(A)and
(B) below.
(A) Free Replacement Policy:
Time* Treadwear
Passenger
Tire First 12 Months or First
2/32nds,
(whichever comes
first) .
Mounting & Balancing in-
cluded free of charge.
Owner pays all applicable
taxes.
Light Truck
Tire First 12 Months or First
2/32nds,
(whichever comes
first) .
Mounting & Balancing in-
cluded free of charge.
Owner pays all applicable
taxes. (Excluding F.E.T.)
Serva-Spare
Tires No Time Limit First
1/32nd
Mounting & Balancing in-
cluded free of charge.
Owner pays all applicable
taxes. (B) Pro Rata Replacement Policy:
Passenger/Light Truck Tires
After the Free Replacement Policy expires (set
forth in section 2A) , and the tire is still within 72
months from the date of purchase*, you will pay,
on a pro rata basis, for a comparable** new
Continental or General brand replacement tire.
A tire is eligible for an adjustment on a pro rata
basis until the tread is worn down to the tread
wear indicators (2/32nds of an inch of tread
remaining) . The tire tread is worn out at this
point and this Policy ends regardless of time
period. Owner pays all applicable taxes (includ-
ing F.E.T.) , mounting and balancing charges.
Serva-Spare Tires
After the “Free Replacement Policy” expires (set
forth in section 2A) , no adjustment will be made.
*At the time of claim, you need to present your
new vehicle registration or new vehicle sales
invoice showing date of purchase. If satisfac-
tory proof-of-purchase date is not provided,
the D.O.T. certification date of manufacture
(tire serial number) will be used.
**A “comparable” new Continental or Gen-
eral brand tire may be either the same tire
line or the same basic construction but with
a different sidewall or tread configuration. If
a higher-priced tire is accepted as
replacement, the owner will pay the differ-
ence in price. Any tire replaced under this
Policy will be covered by the current
Continental/ General Tire Limited Warranty
and Adjustment Policy
(Continued on next page)
30 CONTINENTAL/GENERAL TIRE LIMITED WARRANTY