OLDSMOBILE BRAVADA 1996 Owners Manual

For prompt assistance, please have the following
information available
to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
through the windshield.)
Retail facility name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However, if you wish to write
Oldsmobile, write
to:
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend Street
P.O. Box 30095
Lansing,
MI 48909 Refer
to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Oldsmobile, please remember that
your concern will likely be resolved in the retail facility,
using the retailer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first if you
have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Oldsmobile has TTY equipment available at its
Customer Assistance Center. Any TTY user
can communicate with Oldsmobile by dialing:
1-800-833-OLDS. (TTY users
in Canada can dial
1-800-263-3830.)
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Oldsmobile Roadside Assistance
Program Features and Benefits
The Oldsmobile Roadside Assistance program means help
is just a toll-free call away,-- 24 hours a day,
365 days a year.
Courteous and capable Customer Assistance Advisors
are on-call to provide you
with prompt assistance.
24-Hour Oldsmobile Roadside Assistance
Telephone Number
1 -800-442-OLDS (6537) is the one number to call
for assistance
in the United States. Trained Customer
Assistance Advisors, on-call to render assistance to
Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile
retail facility, take your request for an Oldsmobile
computerized
trip routing or simply answer any
questions the Oldsmobile driver may have about
the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number
is fully staffed and operational
24 hours a day, 365 days a year.
Who Is Covered?
Oldsmobile Roadside Assistance covers all
1996 Oldsmobile vehicles.
Coverage
is for the Oldsmobile vehicle, regardless qf
the driver, and is concurrent with the Bumper to Bumper
warranty period.
Oldsmobile reserves the right to limit services or
reimbursement
to an owner or driver when in
Oldsmobile’s judgement the claims become excessive in
frequency or type
of occurrence.
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Courtesy Transportation
We’re here to help. That’s why whenever your
Oldsmobile is undergoing any Bumper
to Bumper
Warranty service, we’ll make sure you don’t end up
stranded at
the retail facility. It’s called Courtesy
Transportation and it’s our way
to make sure you’re able to
get out even when your car
is in. For same-day
service, we’ll give you a one-way shuttle ride
of up to
10 miles. If your vehicle requires overnight warranty
repairs, we’ll provide a loaner car or reimburse
you up
to $30 a day for the cost of alternate transportation -- a
cab, a bus or even a rental car if necessary. Having your
car serviced is rarely convenient, but with Courtesy
Transportation, at least you’ll be able to get where you
need to go, whether it’s here, or there.
For warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Warranty,
interim transportation may
be available under the
Courtesy Transportation Program. Please consult your
retailer for details. The Roadside Assistance program
is
available only in the United States and Canada.
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GM Participation in BBB AUTO
LINE -- Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility limitations and/or to discontinue its participation
in
this program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that, if a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist
in resolving these
disagreements, Oldsmobile voluntarily participates
in
BBB AUTO LINE. BBB
AUTO LINE is
an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free
of charge
to customers who currently own or lease
a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington,
VA 22203
Telephone: 1-800-955-5100
To file
a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and
a statement of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the BBB at any time. The BBB
will attempt
to resolve the complaint serving as an intermediary
between you and Oldsmobile.
If this mediation is
unsuccessful, an informal hearing
will be scheduled
where eligible customers may present their case
to an
impartial third-party arbitrator.
The arbitrator
will make a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim
until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or
in the courts. For further information, contact the
BBB
at 1-800-955-5 100 or the Oldsmobile Customer
Assistance Network at 1-800-442-6537.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause
a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your retailer or
General Motors.
To contact
NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-01 23
in
the Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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REPORTING SAFETY DEFECTS
TO THE CANADIAN GOVERNMENT
';? If you live in Canada, and you believe that your vehicle
has a safety defect,
you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL
MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call
us at 1-800-442-6537 or write:
Oldsmobile Customer Assistance Network
P.O. Box 30095
Lansing,
MI 48909
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
L1 H 8P7
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Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
......... 1-800-55 1-4 123
Canada
.............. 1-800-668-5539
Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems. They
may be useful for owners who wish to get a greater
~
understanding of their vehicle. They are also useful for
owners with the appropriate skill level or training who
wish to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
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Service Bulletins
Service bulletins covering various subjects are regularly
sent to all General Motors retail facilities.
GM monitors
product performance
in the field. When service methods
are found which promote better service on GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve any
number
of vehicles. Some will describe inexpensive
service; others
will describe expensive service. Some
will advise of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians.
In some cases
bulletins refer to service manuals, specialized tools,
equipment and safety procedures necessary to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly to help identify specific bulletins. Subscriptions are available.
You can order an index at
the toll-free numbers listed previously,
or ask a GM
retailer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners
with general
operation and maintenance information.
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1 Section 9 Index
.
Accessory Power Outlets ........................ 2-43
Adding Sound Equipment
........................ 3- 14
AirBag
....................................... 1-16
Adding Equipment ............................ 1-2 1
How Does it Restrain .......................... 1-19
How it Works ................................ 1 . 18
Location
.................................... 1-18
Readiness Light
......................... I . 17. 2-5 1
Servicing ................................... 1-2 1
What Makes it Inflate .......................... 1-19
What
You See After it Inflates ................... 1-20
When Should
it Inflate ......................... 1 . 19
Aircleaner
.................................... 6-13
Air Conditioning
................................ 3-3
Refrigerants
................................. 6-58
Alignment and Balance. Tire
...................... 6-42
All-Wheel Drive
.......................... 2.17. 6.17
Aluminum Wheels. Cleaning
...................... 6-49
Antenna. Fixed
................................. 3-15
Anti-Lock Brake System Warning Light
......... 2.54. 4.6
Appearance Care
............................... 6-44
Materials
.................................... 6-5 I
Add-on Equipment ............................. 4-43 Arbitration Program
.............................. 8-6
Armrest. Storage ............................... 2-38
Audio Systems
.................................. 3-6
Automatic Overdrive
........... : ................ 2-16
Automatic Transmission Check
...................................... 7-40
Fluid
....................................... 6-14
Operation
................................... 2-14
Park Mechanism Check
........................ 7-42
Front
....................................... 6-18
Rear
....................................... 6-19
Ashtrays
...................................... 2-41
Axle
Battery ......................................
6-30
ChargeLight ................................ 2-51
Jump Starting
................................. 5-2
Replacement. Keyless Entry
..................... 2-6
Warnings ................................ 5.2. 5.4
BBB Auto Line
................................. 8-6
Better Business Bureau Mediation
................... 8-6
BrakeFluid
.................................... 6-25
Brake. Parking
................................. 2-17
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Brakes Adjustment
.................................. 6-29
Master Cylinder
.............................. 6-25
PedalTravel
................................. 6-29
Replacing System Parts
........................ 6-29
Trailer
...................................... 4-47
Wear
....................................... 6-28
Brake System Warning Light
...................... 2-53
Brake-Transmission Shift Interlock Check
........... 7-4 1
Braking ........................................ 4-5
In Emergencies ................................ 4-8
Brightness Control
.............................. 2-32
BTSICheck
................................... 7-41
Bulb Replacement
.............................. 6-30
Lapacities and Specifications
............... 6.57. 6.58
Carbon Monoxide
................ 2-7.2.21.4.40. 4.48
Cargocover
................................... 2-39
Cargo Tie Downs
............................... 2-39
Cassette Tape Player
............................. 3-6
Care
.................................. 3-14, 7-39
Center Seat Positions
............................ 1-36
Certification/Tire Label
.......................... 4-4 I
Chains
Safety
...................................... 4-47
Tire
........................................ 6-43
Changing
a Flat Tire ............................. 5-20
Charging System Light
.......................... 2-S 1
Check Gages Light .............................. 2-59
Checking Your Restraint Systems
.................. 1-42
Chemical Paint Spotting
.......................... 6-50
Child Restraints
................................ 1-32
Securing
in a Rear Outside Seat Position ........... 1-34
Securing
in the Right Front Seat Position ........... 1-36
TopStrap
................................... 1-33
Where to
Put ................................ 1-32
Cigarette Lighter
............................... 2-41
Circuit Breakers and Fuses
....................... 6-53
Cleaner.
Air ................................... 6-13
Cleaning
Aluminum Wheels ............................ 6-49
Fabric
...................................... 6-45
Glass ....................................... 6-47
Inside of Your Vehicle
......................... 6-44
Instrument Panel
............................. 6-46
Leather
..................................... 6-46
Outside of Your Vehicle
........................ 6-48
Stains
...................................... 6-45
Tires
....................................... 6-49
Vinyl ....................................... 6-46
Weatherstrips
................................ 6-47
Wheels
..................................... 6-49
Windshield. Backglass and Wiper Blades
.......... 6-47
Climate Control System
........................... 3-1
Clock
. Setting ................................... 3-6
Comfort Controls
................................ 3-1
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