phone OLDSMOBILE BRAVADA 1997 Owners Manual

Servicing Your Air Bag-Equipped
Oldsmobile
The air bag affects how your Oldsmobile should be
serviced. There are parts
of the air bag system in several
places around your vehicle. You don't want the system
to inflate while someone
is working on your vehicle.
Your Oldsmobile retailer and the Bravada Service
Manual have information about servicing your vehicle
and the air bag system.
To purchase a service manual,
see "Service and Owner Publications"
in the Index.
For up to
10 minutes after the ignition key is
turned off and the battery is disconnected, an air
bag can still inflate during improper service. You
can be in,jured if you are close to an air bag when
it inflates. Avoid wires wrapped with yellow tape,
or yellow connectors. They are probably part
of
the air bag system. Be sure to follow proper
service procedures, and make sure the person
performing work for you
is qualified to do so.
The air bag system does not need regular maintenance.
Adding Equipment to Your Air
Bag-Equipped Oldsmobile
Q.' If I add a push bumper or a bicycle rack to the
front of my vehicle,
will it keep the air bag from
working properly?
A: As long as the push bumper or bicycle rack is
attached to your vehicle so that the vehicle's basic
structure isn't changed, it's not likely to keep the
air bag from working properly
in a crash.
Is there anything I might add to the front of the
vehicle that could keep the
air bag from
working properly?
A: Yes. If you add things that change your vehicle's
frame, bumper system, front end sheet metal or height,
they lnay keep the air bag system from working
properly. Also, the air bag system may not work
properly
if you relocate any of the air- bag sensors. If
you have any question about this, you should contact
Customer Assistance before you modify your vehicle. (The phone numbers and addresses for Customer
Assistance are
in Step Two of the Customer
Satisfaction Procedure
in this manual. See "Customer
Satisfaction Procedure"
in the Index.)
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To unlock a secured radio, see “Unlocking the
Theft-Deterrent Feature After a Power
Loss” earlier in
this section.
Understanding Radio Reception
FM Stereo
FM stereo will give you the best sound. But FM signals
will reach only about 10 to 40 miles ( 16 to 65 km). Tall
buildings or hills can interfere
with FM signals, causing
the sound to come and
go.
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range, however, can
cause stations to interfere with each other.
AM can pick
up noise from things like storms and power lines. Try
reducing the treble
to reduce this noise if you ever get it.
Tips About Your Audio System
Hearing damage from loud noise is almost undetectable
until it is too late. Your hearing can adapt to higher
volumes of sound. Sound that seems normal
can be loud
and harmf~ll to your hearing. Take precautions by
adjusting the volume control on your radio to
a safe
sound level before your hearing adapts to
it.
To help avoid hearing loss or damage:
Adjust the volume control to the lowest setting.
Increase volume slowly until you hear comfortably
and clearly.
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you can add
what you want. If you can, it’s very important to
do it properly. Added sound equipment may
interfere with the operation of your vehicle’s
engine, Delco radio or other systems, and even
damage them. Your vehicle’s systems may interf‘ere
with the operation
of sound equipment that has
been added improperly.
So, before adding sound equipment, check with
your retailer and be sure to check Federal rules
covering mobile radio and telephone units.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen
if the road is wet enough and you’re
going fast enough. When your vehicle is hydroplaning,
it has little or no contact
with the road.
Hydroplaning doesn’t happen often.
But it can if your
tires do not have much tread or
if the pressure in one or
more is low. It can happen if
a lot of water is standing on
the road.
If you can see reflections from trees, telephone
poles or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn’t a hard and fast rule about hydroplaning. The
best advice is to slow down when
it is raining.
Driving Through Deep Standing Water
NOTICE:
If you drive too quickly through deep puddles or
standing water, water can come in through your
engine’s air intake and badly damage your
engine. Never drive through water that is slightly
lower than the underbody
of your vehicle. If you
can’t avoid deep puddles or standing water, drive
through them very slowly.
Some Other Rainy Weather Tips
0 Besides slowing down, allow some extra following
distance. And be especially careful when you pass
another vehicle. Allow yourself more clear room
ahead, and
be prepared to have your view restricted
by road spray.
0 Have good tires with proper tread depth. (See
“Tires“
in the Index.)
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a Section 8 Customer Assistance Information
Here you will find out how to contact Oldsmobile if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
8-2
8-4
8-4
8-5
8-5
8-6
8-7
Custorner Satisfaction Procedure
Address for Writing to Oldsmobile
Assistance for Text Telephone
(TT'Y) Users
Oldsmobile Roadside Assistance Program
Phone Number for Roadside
Assistance
Oldsmobile Courtesy Transportation
BBB Autoline Information 8-8
Warranty Information
8-8 Reporting Safety Defects to the United States
8-9 Reporting Safety Defects to Canada
8-9 Reporting Safety Defects
to General Motors
8-9 Ordering Service Publications
in Canada
8-10 How to Order Service Publications
8-1 1 Order Form for Service Publications
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For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehicle Tdentification Number (This is available
from
the vehicle registration or title, 01- the plate at
the top left of the instrument panel and visible
through the windshield.)
0 Retail facility name and location
0 Vehicle delivery dat.e and present mileage
0 Nature of concern
We encourage you to
call us so we can give your inquiry
prompt attention. However,
if you wish to write
Oldsmobile, address your inquiry to:
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend Street
P.O. Box 30095
Lansing, MI 48909
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre,
163-005
I908 Colonel Sam Drive
Oshawa, Ontario
L I H 8P7
Refer to your Wdrranty and Owner Assistance
Information booklet for addresses of
GM Overseas offices.
When contacting Oldsmobile, please remember that
your concern
will likely be resolved in the retail facility,
using the retailer’s fxilities. equipment and personnel.
That
is why we suggest you follow Step One first if you
have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Oldsmobile has TTY equipment available at its
Customer Assistance Center.
Any TTY user
can communicate with Oldsmobile by dialing:
1-800-833-OLDS. (TTY users in Canada can dial
1-800-263-3830.)
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Oldsmobile Roadside Assistance
Program Features and Benefits
The Oldsmobile Roadside Assistance program means
help
is just a toll-free call away -- 24 hours a day,
365 days a year.
Courteous and capable Customer Assistance Advisors
are on-call to provide
you with prompt assistance.
24-Hour Oldsmobile Roadside Assistance
Telephone Number
1 -800-442-OLDS (6537) is the one number to call
for assistance
in the United States. Trained Customer
Assistance Advisors, on-call to render assistance to
Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile
retail facility, take
your request for an Oldsmobile
computerized
trip routing or simply answer any
questions the Oldslnobile driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number is
fully staffed and operational
24 hours a day, 365 days a year.
Who Is Covered?
Oldsmobile Roadside Assistance COV~TS all
1997 Oldsmobile vehicles.
Coverage is for the Oldsmobile vehicle,
regurdless oj'
the dtaiwr, and is concurrent with the Bumper to Bumper
warranty period.
Oldsrnobile reserves the
right to limit services or
reimbursement to
an owner or driver when in
Oldsnwbile's judgement the claims become excessive in
frequency or type of occurrence.
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GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet. General
Motors reserves the right to change eligibility
limitations and/or to discontinue its participation
in
this program.
Both Oldsmobile ana your Oldsmobile retailer are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if a
situation arises where you feel your concern has not been adequately addressed, the Customer Satisfxtion Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Oldsmobile voluntarily participates
in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free
of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write
them at the
following address:
BBB
AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect,
you should immediately notify
Transport Canada,
in addition to notifying Genersl
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KIG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in
a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-442-6537 or write:
Oldsmobile Customer Assistance Network
P.O.
Box 30095
Lansing, MI 48909
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario L
1 H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
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ORDER TOLL FREE Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
(NOTE: For Credit Card Holders Only) service. If further information is needed, wrlte to the address s gn own below or call
(Monday-Friday 8:OO AM - 6:OO PM EST) information within 30 days of delivery. On returns, a re-stocking fee may be applied 1-800-782-4356 1-800-782-4356. Material cannot be returned for credit without packing slip with return
FAX Orders Only 1-31 3-865-5927 against the original order.
PUBLICATION FORM
NUMBER
9
9
7
" I I I I I I
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0
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside USA. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER'S NAME) (ATTENTION)
(STREET
ADDRESS-NO P.O.
BOX NUMBERS)
(CITY) (STATE) (ZIP CODE) DAYTIME TELEPHONE
NO. 0
AREA CODE
P
A
Y
E
N
T
Check or Money
Order payable to
Helm, Inc.
(USA funds
only - do not send cash.) .
Mastercard
0 VISA
Discover
TOTAL MATERIAL
Michigan Purchasers
add 6% sales tax
U.S. Order Processing $5.00
Canadian Postage
(See Note Below)
GRAND TOTAL
Account
Number:
ml
Expiration m ml Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE I
GM-OLD-ORD97 '(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.) Note to Canadian Customers:
All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in US. funds. To cover Canadian postage, add $1 1.50 plus the US. order processing.
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